DUST Search - Possible Solution to the Aurum Refund Debate

Altina McAlterson wrote:

And wow, it's all just starting to click as to what everyone is arguing about. I thought this was about the "All AUR will be refunded on Commercial Release" or whatever it said that was on the actual merc pack screen. This is a completely different issue.

Yea, you guys gotta be kidding me. You bought a merc pack. You still have the merc pack. Didn't say two merc packs $20. You got what you paid for. Unless someone wants to tell me they knew there wouldn't be a reset on Commercial Release and you actually thought you were going to get two packs. If that's the case, and you want to actually say you thought you were buying 2 of them this is nothing but greed.

You're a damn liar and a fool if you try and tell me you thought that. It's reasonable someone didn't know about that they wouldn't be getting refunded their AUR purchases since that's what it said on the merc pack and they might not check the forums. But as for the rest of it, good luck with that.

You got what you paid for. One Merc Pack. Seriously, I seriously want someone to tell me they thought they were going to get two of them and really mean that. Back it up with something, show me your reasoning behind it.

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King Kobrah SyNergy Gaming 117	Posted - 2013.03.28 02:38:00 - [121] - Quote Sloth9230 wrote: King Kobrah wrote: we will not be punished for it No, but you should be rewarded for it right? You're right, how dare a company reward it's players for paying money and supporting them IN A CLOSED BETA, LET ALONE THE OPEN ONE.
Eltra Ardell Immobile Infantry 11	Posted - 2013.03.28 02:39:00 - [122] - Quote Calm thyself, King Kobrah. We're better off ignoring him, like I said. If we take him at face value, it's obvious he doesn't understand concepts as complex as "free" or "time." The discussion shouldn't be finding some "solution" to the "problem" of people getting what they paid for. The discussion should be determining whether there is a problem here at all. The fact that discussion is moving forward with the assumption that there is an issue is an issue in and of itself.
Sloth9230 Reaper Galactic 639	Posted - 2013.03.28 02:42:00 - [123] - Quote King Kobrah wrote: Sloth9230 wrote: King Kobrah wrote: we will not be punished for it No, but you should be rewarded for it right? You're right, how dare a company reward it's players for paying money and supporting them IN A CLOSED BETA, LET ALONE THE OPEN ONE. Just 3 merc packs makes it a 60$ dollar reward. That's one big kitten reward. There should be two options 1. Give up a portion of your SP to refund your merc pack with the 30 day booster 2. Get the merc pack back without a booster. Maybe throw in a three day booster as a gift.
Baal Roo Subdreddit Test Alliance Please Ignore 1007	Posted - 2013.03.28 02:46:00 - [124] - Quote Sloth9230 wrote: King Kobrah wrote: Sloth9230 wrote: King Kobrah wrote: we will not be punished for it No, but you should be rewarded for it right? You're right, how dare a company reward it's players for paying money and supporting them IN A CLOSED BETA, LET ALONE THE OPEN ONE. Just 3 merc packs makes it a 60$ dollar reward. That's one big kitten reward. There should be two options 1. Give up a portion of your SP to refund your merc pack with the 30 day booster 2. Get the merc pack back without a booster. Maybe throw in a three day booster as a gift. 1. Serves no purpose other than punish paying customers for a stupid decision on CCP's part. 2. Does not fulfill the purchase agreement. If they want decide to do #1 I would begrudgingly accept (and never PAY another cent to CCP again for fear of them failing to keep their **** straight again). #2 is unacceptable as far as I'm concerned.
King Kobrah SyNergy Gaming 117	Posted - 2013.03.28 02:46:00 - [125] - Quote Sloth9230 wrote: King Kobrah wrote: Sloth9230 wrote: King Kobrah wrote: we will not be punished for it No, but you should be rewarded for it right? You're right, how dare a company reward it's players for paying money and supporting them IN A CLOSED BETA, LET ALONE THE OPEN ONE. Just 3 merc packs makes it a 60$ dollar reward. That's one big kitten reward. There should be two options 1. Give up a portion of your SP to refund your merc pack with the 30 day booster 2. Get the merc pack back without a booster. Maybe throw in a three day booster as a gift. What part of this don't you understand? Just because CCP ****** up and decided not to reset SP doesn't change the fact they're LEGALLY OBLIGATED to give us THE ENTIRE MERC PACK upon COMMERCIAL RELEASE. I even put the key words in caps. paying 60 dollars in a closed beta and maybe getting a little coming back your way in the form of some extra boosters? OH LAWDY LAWD DATS GAME BREAKING PPL WHO PAY MONEY SHOULD GET SCREWED NOT REWARDED!!!!!!!!111111111111111
Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1809	Posted - 2013.03.28 02:48:00 - [126] - Quote Baal Roo wrote: Eltra Ardell wrote: Let me ask you this: What is there that needs fixing? yeah, this is what I don't get. All that needs to happen is CCP honor the terms of purchase. The end. I know I get the feeling that CCP may have to honor the terms at one point, but what I'm trying to get across here is how CCP has to go about reimbursing people the AURUM and stuff given from the merc pack (the one with the original "commercial release" worded into it before the change). Forget about the merc packs and AUR purchased AFTER the change. I'm assuming the refund people here are referring to is the one BEFORE the change.
Altina McAlterson TRUE TEA BAGGERS 428	Posted - 2013.03.28 02:49:00 - [127] - Quote Sloth9230 wrote: King Kobrah wrote: Sloth9230 wrote: King Kobrah wrote: we will not be punished for it No, but you should be rewarded for it right? You're right, how dare a company reward it's players for paying money and supporting them IN A CLOSED BETA, LET ALONE THE OPEN ONE. Just 3 merc packs makes it a 60$ dollar reward. That's one big kitten reward. There should be two options 1. Give up a portion of your SP to refund your merc pack with the 30 day booster 2. Get the merc pack back without a booster. Maybe throw in a three day booster as a gift. Again, probably won't be any options here. You'll either be credited all the items in the merc pack without having to give anything up, receive some token crap that no one wants, or get nothing.
Sloth9230 Reaper Galactic 639	Posted - 2013.03.28 02:49:00 - [128] - Quote Baal Roo wrote: Sloth9230 wrote: King Kobrah wrote: Sloth9230 wrote: King Kobrah wrote: we will not be punished for it No, but you should be rewarded for it right? You're right, how dare a company reward it's players for paying money and supporting them IN A CLOSED BETA, LET ALONE THE OPEN ONE. Just 3 merc packs makes it a 60$ dollar reward. That's one big kitten reward. There should be two options 1. Give up a portion of your SP to refund your merc pack with the 30 day booster 2. Get the merc pack back without a booster. Maybe throw in a three day booster as a gift. 1. Serves no purpose other than punish paying customers for a stupid decision on CCP's part. 2. Does not fulfill the purchase agreement. If they want decide to do #1 I would begrudgingly accept (and never PAY another cent to CCP again for fear of them failing to keep their **** straight again). #2 is unacceptable as far as I'm concerned. Both of them have the exact same outcome. What if someone bought it but doesn't want grind again, then they pick option 2. These should be options, you should decide which one to accept before you log in.
Sloth9230 Reaper Galactic 639	Posted - 2013.03.28 02:52:00 - [129] - Quote King Kobrah wrote: paying 60 dollars in a closed beta and maybe getting a little coming back your way in the form of some extra boosters? OH LAWDY LAWD DATS GAME BREAKING PPL WHO PAY MONEY SHOULD GET SCREWED NOT REWARDED!!!!!!!!111111111111111 A little? you payed a 60 and then got 60 back, you got everything back. CCP also isn't obligated to not partially reset you, they only said there wouldn't be a full SP reset.
Baal Roo Subdreddit Test Alliance Please Ignore 1007	Posted - 2013.03.28 02:55:00 - [130] - Quote Sloth9230 wrote: King Kobrah wrote: paying 60 dollars in a closed beta and maybe getting a little coming back your way in the form of some extra boosters? OH LAWDY LAWD DATS GAME BREAKING PPL WHO PAY MONEY SHOULD GET SCREWED NOT REWARDED!!!!!!!!111111111111111 A little? you payed a 60 and then got 60 back, you got everything back. CCP also isn't obligated to not partially reset you, they only said there wouldn't be a full SP reset. again, take it up with CCP if you don't like it. They are the ones that set it up this way, not us. We are simply asking them to honor the product they sold us. If you think it's such a great deal, you should have bought one.

King Kobrah SyNergy Gaming 117	Posted - 2013.03.28 02:56:00 - [131] - Quote Sloth9230 wrote: King Kobrah wrote: paying 60 dollars in a closed beta and maybe getting a little coming back your way in the form of some extra boosters? OH LAWDY LAWD DATS GAME BREAKING PPL WHO PAY MONEY SHOULD GET SCREWED NOT REWARDED!!!!!!!!111111111111111 A little? you payed a 60 and then got 60 back, you got everything back. CCP also isn't obligated to not partially reset you, they only said there wouldn't be a full SP reset. What consumer in his right mind is going to give money to a company who is willing to REMOVE YOUR IN GAME SP to try and get around the terms and conditions clearly stated in a REAL MONEY PURCHASE? That would be suicide for this game, and CCP even said themselves they're NOT resetting or removing SP. This is a very clear cut open and close case, how people have trouble to grasp the extremely simple terms and conditions in the merc pack is beyond me.
Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1809	Posted - 2013.03.28 02:57:00 - [132] - Quote I forgot to mention this: The problem is that if CCP doesn't address this properly, there may be consequences that not even the pro-refund folks had intended to occur. For example. How would the refund impact the Dust economy once it goes fully open? Remember, if all of us who paid for the "commercial release" merc pack got a refund with nothing sacrificed, how for the excess AURUM affect overall prices in a player-driven BUY-SELL market for say... UVTs, Boosters, or BPOs?
Sloth9230 Reaper Galactic 639	Posted - 2013.03.28 02:57:00 - [133] - Quote Baal Roo wrote: Sloth9230 wrote: King Kobrah wrote: paying 60 dollars in a closed beta and maybe getting a little coming back your way in the form of some extra boosters? OH LAWDY LAWD DATS GAME BREAKING PPL WHO PAY MONEY SHOULD GET SCREWED NOT REWARDED!!!!!!!!111111111111111 A little? you payed a 60 and then got 60 back, you got everything back. CCP also isn't obligated to not partially reset you, they only said there wouldn't be a full SP reset. again, take it up with CCP if you don't like it. They are the ones that set it up this way, not us. We are simply asking them to honor the product they sold us. If you think it's such a great deal, you should have bought one. I wasn't here, but that has nothing to do with this. And we are taking it up with CCP, that's what this thread is for.
Sloth9230 Reaper Galactic 639	Posted - 2013.03.28 02:59:00 - [134] - Quote King Kobrah wrote: CCP even said themselves they're NOT resetting or removing SP. They only said they wouldn't bring you back to the level of a starting character. SP cuts are fair game.
Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1810	Posted - 2013.03.28 03:01:00 - [135] - Quote Sloth9230 wrote: King Kobrah wrote: CCP even said themselves they're NOT resetting or removing SP. They only said they wouldn't bring you back to the level of a starting character. SP cuts are fair game. That is a good point. Full resets are already out of the question. Partial resets are not.
Altina McAlterson TRUE TEA BAGGERS 428	Posted - 2013.03.28 03:04:00 - [136] - Quote And wow, it's all just starting to click as to what everyone is arguing about. I thought this was about the "All AUR will be refunded on Commercial Release" or whatever it said that was on the actual merc pack screen. This is a completely different issue. Yea, you guys gotta be kidding me. You bought a merc pack. You still have the merc pack. Didn't say two merc packs $20. You got what you paid for. Unless someone wants to tell me they knew there wouldn't be a reset on Commercial Release and you actually thought you were going to get two packs. If that's the case, and you want to actually say you thought you were buying 2 of them this is nothing but greed. You're a damn liar and a fool if you try and tell me you thought that. It's reasonable someone didn't know about that they wouldn't be getting refunded their AUR purchases since that's what it said on the merc pack and they might not check the forums. But as for the rest of it, good luck with that. You got what you paid for. One Merc Pack. Seriously, I seriously want someone to tell me they thought they were going to get two of them and really mean that. Back it up with something, show me your reasoning behind it.
Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1810	Posted - 2013.03.28 03:08:00 - [137] - Quote I guess I'll just have to ask CCP to close this thread. I feel like we're going nowhere here.
Sloth9230 Reaper Galactic 641	Posted - 2013.03.28 03:09:00 - [138] - Quote Maken Tosch wrote: I guess I'll just have to ask CCP to close this thread. I feel like we're going nowhere here. That would appear to be the case
Altina McAlterson TRUE TEA BAGGERS 430	Posted - 2013.03.28 03:18:00 - [139] - Quote Maken Tosch wrote: I guess I'll just have to ask CCP to close this thread. I feel like we're going nowhere here. Seriously apologize for that, thought that was the other thread. But yea, like I said before there really aren't any options. They either give the people a new merc pack or they don't. If they are forced to honor the agreement they can't very well take something away to compensate for it without it meaning that the original purchase of one merc pack isn't being honored.
Sloth9230 Reaper Galactic 642	Posted - 2013.03.28 03:22:00 - [140] - Quote The merc pack was honored in spirit, like you said, people who bought it still have it or have already used it. Right now people are trying to use a technicality to get more than they actually payed for, so yeah, it's just people being greedy.

Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1812	Posted - 2013.03.28 03:25:00 - [141] - Quote @CCP Devs or GMs. Please lock this thread. It's obvious at this point that we can't collaborate any good ideas to address the issue without this thread devolving into something else.
General Tiberius1 ZionTCD Legacy Rising 346	Posted - 2013.03.28 03:27:00 - [142] - Quote Maken Tosch wrote: @CCP Devs or GMs. Please lock this thread. It's obvious at this point that we can't collaborate any good ideas to address the issue without this thread devolving into something else. it's too funny derailing conversations cookies
Baal Roo Subdreddit Test Alliance Please Ignore 1008	Posted - 2013.03.28 03:28:00 - [143] - Quote Altina McAlterson wrote: And wow, it's all just starting to click as to what everyone is arguing about. I thought this was about the "All AUR will be refunded on Commercial Release" or whatever it said that was on the actual merc pack screen. This is a completely different issue. Yea, you guys gotta be kidding me. You bought a merc pack. You still have the merc pack. Didn't say two merc packs $20. You got what you paid for. Unless someone wants to tell me they knew there wouldn't be a reset on Commercial Release and you actually thought you were going to get two packs. If that's the case, and you want to actually say you thought you were buying 2 of them this is nothing but greed. You're a damn liar and a fool if you try and tell me you thought that. It's reasonable someone didn't know about that they wouldn't be getting refunded their AUR purchases since that's what it said on the merc pack and they might not check the forums. But as for the rest of it, good luck with that. You got what you paid for. One Merc Pack. Seriously, I seriously want someone to tell me they thought they were going to get two of them and really mean that. Back it up with something, show me your reasoning behind it. not only is this precisely what I expect, it's precisely what the Merc Pack stated. You get the Merc Pack items to play around with in beta, and then you get it again at release. It's not complicated.
Sloth9230 Reaper Galactic 642	Posted - 2013.03.28 03:33:00 - [144] - Quote General Tiberius1 wrote: cookies I like the oatmeal raisin ones.
Imp Smash On The Brink CRONOS. 77	Posted - 2013.03.28 12:53:00 - [145] - Quote I'm sorry but I don't understand the argument OP. can you simplify this? What problem is going on here?
Calgoth Reborn United Front LLC 200	Posted - 2013.03.28 13:02:00 - [146] - Quote Sloth9230 wrote: Baal Roo wrote: Sloth9230 wrote: King Kobrah wrote: paying 60 dollars in a closed beta and maybe getting a little coming back your way in the form of some extra boosters? OH LAWDY LAWD DATS GAME BREAKING PPL WHO PAY MONEY SHOULD GET SCREWED NOT REWARDED!!!!!!!!111111111111111 A little? you payed a 60 and then got 60 back, you got everything back. CCP also isn't obligated to not partially reset you, they only said there wouldn't be a full SP reset. again, take it up with CCP if you don't like it. They are the ones that set it up this way, not us. We are simply asking them to honor the product they sold us. If you think it's such a great deal, you should have bought one. I wasn't here, so I couldn't buy one, but that has nothing to do with this. And we are taking it up with CCP, that's what this thread is for. Their agreement was for a refund, letting you keep the SP that resulted from the refund was never part of the deal. Wait you didn't buy a merc pack now that I have read this then you should stay out of the discussion as it has nothing to do with you.
Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1815	Posted - 2013.03.28 16:24:00 - [147] - Quote Imp Smash wrote: I'm sorry but I don't understand the argument OP. can you simplify this? What problem is going on here? The problem is that the players who bought the merc pack during closed beta, the pack that had the description of "refund on commercial release" or something to that effect before it was changed, feel entitled to have a refund because they purchased those merc packs with the understanding that they will be refunded the merc pack upon commercial release. And since CCP Devs have officially confirmed that we are not yet in commercial release, a refund for the merc pack that had that description at the time of purchase is in order. However, the issue includes how to account for the SP gained from boosters that were included in the packs and how the extra influx of AURUM could affect the market prices of various items such as UVT, boosters, suits, modules, etc. once the player-driven market goes live since those players also want to keep their progress. Remember, we're talking about ONLY the merc packs that had the "refund on commercial release" description before CCP changed it.
Skihids The Tritan Industries 1110	Posted - 2013.03.28 16:27:00 - [148] - Quote King Kobrah wrote: If the pack clearly said it would be refunded upon commercial release, they have a legal and moral obligation to fulfill that part of the deal, which is something we agreed to when we paid 20 dollars. They can't just randomly decide to go back on it, that's blatantly illegal and borderline stealing. CCP refunded every character wipe. The obvious intention was to restore you to the starting condition with a new character and all your purchases. This is my second go around with my three merc pack boosters under that system. The original plan was a final wipe at commercial release so the verbiage and intent matched. Later CCP decided to remove the last wipe, and they told us in big bold letters that this was it, Every choice we made from here on out matters! That implied no more refunds. Now if you don't like that and you demand no change in the refund language, CCP is under no obligation to be held to their decision not to wipe your character. After all, that was not a legaly binding decision and was always hedged anyway. So go ahead and demand the old agreement be upheld, that is your right. Just don't expect to escape the wipe that comes with the old agreement. I just ask that I not be obligated to follow you in your choice. I like many others had my eyes open and fully accepted he change in plans.
Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1815	Posted - 2013.03.28 16:29:00 - [149] - Quote Again, I ask the devs to lock this thread as I feel we're going nowhere here.

GM Hercules Game Masters C C P Alliance 373	Posted - 2013.03.28 16:57:00 - [150] - Quote As requested by the OP. This thread is now locked. GM Hercules Forum Community Moderator




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