DUST Search - Possible Solution to the Aurum Refund Debate

Winscar Shinobi wrote:

Sloth9230 wrote:

Commercially Released wrote:

Sloth9230 wrote:

You guys didn't buy from CCP, you bought from Sony... who reserves the right to change their Terms of Service without telling you.

Or you could buy from Gamestop, I believe they have yet to fix the item's description.

Changing terms for new sales does not change terms of sales already made.

They didn't change the term on the sale, they changed the terms on the product.

It still doesn't change the terms of your product after the fact.

Point in case:

I bought an apple iPhone 4 on release and got a warranty with it. That warranty covered water damage. About 7 months later they changed the terms and removed water damage coverage.
About a year later I dropped my phone in my horses water tub.
Apple refused to replace my phone because they didn't cover water damage anymore.
I sued them, and got a new iPhone 4 and court costs paid.

Why? Because WHEN YOU BUY THE ITEM YOU AGREE TO THE TERMS. If the terms change, no matter how long after, the terms you agreed to at point of purchase remain the same.

And trust me, apples legal department can run circles around CCPs.


Author	Thread Statistics \| Show CCP posts - 1 post(s)
Altina McAlterson TRUE TEA BAGGERS 427	Posted - 2013.03.27 22:34:00 - [1] - Quote Sloth9230 wrote: Commercially Released wrote: Sloth9230 wrote: You guys didn't buy from CCP, you bought from Sony... who reserves the right to change their Terms of Service without telling you. Or you could buy from Gamestop, I believe they have yet to fix the item's description. Changing terms for new sales does not change terms of sales already made. They didn't change the term on the sale, they changed the terms on the product. What? I'm not following what you're saying. It's simple really, the merc pack was purchased with the promise of future goods and services. CCP is obligated to provide those goods and services (or something of equal value) to those that purchased the item. This is why including statements about the future on products is monumentally stupid. Lifetime Guarantee is fine, but that's more of a marketing thing anyway.
Altina McAlterson TRUE TEA BAGGERS 427	Posted - 2013.03.27 22:35:00 - [2] - Quote Winscar Shinobi wrote: Sloth9230 wrote: Commercially Released wrote: Sloth9230 wrote: You guys didn't buy from CCP, you bought from Sony... who reserves the right to change their Terms of Service without telling you. Or you could buy from Gamestop, I believe they have yet to fix the item's description. Changing terms for new sales does not change terms of sales already made. They didn't change the term on the sale, they changed the terms on the product. It still doesn't change the terms of your product after the fact. Point in case: I bought an apple iPhone 4 on release and got a warranty with it. That warranty covered water damage. About 7 months later they changed the terms and removed water damage coverage. About a year later I dropped my phone in my horses water tub. Apple refused to replace my phone because they didn't cover water damage anymore. I sued them, and got a new iPhone 4 and court costs paid. Why? Because WHEN YOU BUY THE ITEM YOU AGREE TO THE TERMS. If the terms change, no matter how long after, the terms you agreed to at point of purchase remain the same. And trust me, apples legal department can run circles around CCPs. It's "case in point" and that's not the same thing as this. That was a warranty, not a product.
Altina McAlterson TRUE TEA BAGGERS 427	Posted - 2013.03.27 22:45:00 - [3] - Quote Commercially Released wrote: Legally speaking, a warranty is a type of product. Poor wording on my part, forgot to include the rest of my point. The Warranty includes a clause that the terms may change and the consumer agrees to that. A separate agreement would be required for the product.
Altina McAlterson TRUE TEA BAGGERS 427	Posted - 2013.03.28 00:26:00 - [4] - Quote Winscar Shinobi wrote: 1. I know what I said. 2. A warranty is a product. Yes, I know a warranty is a product. I meant to say the warranty, not the product.
Altina McAlterson TRUE TEA BAGGERS 428	Posted - 2013.03.28 02:36:00 - [5] - Quote Maken Tosch wrote: Eltra Ardell wrote: Maken Tosch wrote: Guys, need I remind everyone here that the purpose of this thread is to collaborate in sharing ideas to address the problem? This is not the place to argue what's considered buy-one-get-one-free. The problem appears to be several have-nots demanding those that have to not-have as well. The solution is to ignore these have-nots, no? I just want us all to come up with ideas on how to fix this so that CCP can get an idea on what might work best to address the situation. Is that too much to ask? Yes, it is it would seem. Plus, there's not really a lot of wiggle room. CCP will either be bound by the conditions of the sale or they won't. So they either credit the items to the player's accounts or they don't. CCP made a colossal, enormous, hugely stupid, gigantic (the enormity of which can't be overstated) mistake in their wording. They have to decide where to go from here.
Altina McAlterson TRUE TEA BAGGERS 428	Posted - 2013.03.28 02:49:00 - [6] - Quote Sloth9230 wrote: King Kobrah wrote: Sloth9230 wrote: King Kobrah wrote: we will not be punished for it No, but you should be rewarded for it right? You're right, how dare a company reward it's players for paying money and supporting them IN A CLOSED BETA, LET ALONE THE OPEN ONE. Just 3 merc packs makes it a 60$ dollar reward. That's one big kitten reward. There should be two options 1. Give up a portion of your SP to refund your merc pack with the 30 day booster 2. Get the merc pack back without a booster. Maybe throw in a three day booster as a gift. Again, probably won't be any options here. You'll either be credited all the items in the merc pack without having to give anything up, receive some token crap that no one wants, or get nothing.
Altina McAlterson TRUE TEA BAGGERS 428	Posted - 2013.03.28 03:04:00 - [7] - Quote And wow, it's all just starting to click as to what everyone is arguing about. I thought this was about the "All AUR will be refunded on Commercial Release" or whatever it said that was on the actual merc pack screen. This is a completely different issue. Yea, you guys gotta be kidding me. You bought a merc pack. You still have the merc pack. Didn't say two merc packs $20. You got what you paid for. Unless someone wants to tell me they knew there wouldn't be a reset on Commercial Release and you actually thought you were going to get two packs. If that's the case, and you want to actually say you thought you were buying 2 of them this is nothing but greed. You're a damn liar and a fool if you try and tell me you thought that. It's reasonable someone didn't know about that they wouldn't be getting refunded their AUR purchases since that's what it said on the merc pack and they might not check the forums. But as for the rest of it, good luck with that. You got what you paid for. One Merc Pack. Seriously, I seriously want someone to tell me they thought they were going to get two of them and really mean that. Back it up with something, show me your reasoning behind it.
Altina McAlterson TRUE TEA BAGGERS 430	Posted - 2013.03.28 03:18:00 - [8] - Quote Maken Tosch wrote: I guess I'll just have to ask CCP to close this thread. I feel like we're going nowhere here. Seriously apologize for that, thought that was the other thread. But yea, like I said before there really aren't any options. They either give the people a new merc pack or they don't. If they are forced to honor the agreement they can't very well take something away to compensate for it without it meaning that the original purchase of one merc pack isn't being honored.