DUST Search - I want my AUR refunded

Sete Clifton wrote:

Mithridates VI wrote:

Sloth9230 wrote:

Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal.

The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release.

That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point.

I don't agree that treating it as the items is missing the point.

Let's be reasonable and realistic here. No one bought a merc pack thinking they were going to be getting a second set (applicable to their final characters) of what was in them. It was assumed there would be a reset before launch and that we'd get one of every item. Yes, CCP messed up with their wording, there's no doubt to that. But we still all got the items we paid for and they have been applied to characters that will continue into the released build. While legally you are all correct, I don't see how anyone can't admit that they would in the end be getting twice what they paid for by getting a refund. An apology by CCP would be sufficient in my opinion. Although I don't personally want one.

Pages: 1 2 3 4 [5] 6 :: one page

Author	Thread Statistics \| Show CCP posts - 0 post(s)
BASSMEANT ZionTCD Legacy Rising 174	Posted - 2013.03.25 11:51:00 - [121] - Quote lol op got ganked by the devs Peace B
calisk galern BurgezzE.T.F Orion Empire 46	Posted - 2013.03.25 13:22:00 - [122] - Quote yay...these ass hats are going to force a server wipe...thanks for that >.>
Noc Tempre Imperfects Negative-Feedback 1270	Posted - 2013.03.25 14:40:00 - [123] - Quote calisk galern wrote: yay...these ass hats are going to force a server wipe...thanks for that >.> I couldn't care less if everyone got 10M SP or 0 SP. If it leads to a better game and a more honest CCP it is the best course of action.
Gunner Nightingale Internal Error. Negative-Feedback 391	Posted - 2013.03.25 15:25:00 - [124] - Quote calisk galern wrote: yay...these ass hats are going to force a server wipe...thanks for that >.> Yay and ass hat over here prefers to bury their head in the sand rather then acknowledge CCP screwed up. https://forums.dust514.com/default.aspx?g=posts&m=642189#post642189 Not everyone here is clamoring for an AUR refund. I sure as hell dont want one because i know what it inevitably would mean for them to do it. Point is CCP keeps going in circles and STILL has the original language of the TC at a different vendor. Add to this their continued commitement to no SP reset, only possible SP reimbursements in skill subsections affected by a content update and everything else this puts CCP in seriously murky water. Compound this with the TC make references to the EULA (a agreement that they can change at will and by us simply logging we tacitly agree to that agreement which they could but like WON'T ever use to wiggle out of this conundrum) and you have the makings of something that could utterly railroad and derail their project. Pretending that this is not a problem or dismissing players as ignorant, stupid or entitled makes you look even worse and clearly demonstrates your ignorance at the larger issue. The bury your head in the sand and hope(lock it until) it goes away doesnt solve the issue and will only get worse as time moves forward. 1. CCP needs to address the language of wheter this is or is not Commercial release 2. If it is still a beta CCP needs Gamestop to remove or update that disclaimer (as many of you claim its still beta) 3. If it is still a beta and there are no AURUM resets problem becomes they took money for an unfinished product. 4. You arguing that a person is stupid for spending money on an unfinished product and expecting reimbursement of IN GAME funds not ACTUAL REFUND OF MONEY clearly dont understand Consumer product law, you acting like this isn't an issue for CCP to worry about displays remarkable ignorance.
Flamesea Shadow Company HQ 4	Posted - 2013.03.27 13:57:00 - [125] - Quote Good post Nightingale +1
Big Popa Smurff Seraphim Initiative. CRONOS. 119	Posted - 2013.03.27 14:31:00 - [126] - Quote No to Aur reset, all those Aur milita bpo's bought cheap before open beta will be lost
Flamesea Shadow Company HQ 4	Posted - 2013.03.27 14:43:00 - [127] - Quote would like to have 30day active boosters from Merc pack's back (+aur) :)
tribal wyvern ZionTCD Legacy Rising 706	Posted - 2013.03.27 15:56:00 - [128] - Quote Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. You are no different than the rest of us who bought aurum, you get no special treatment you self entitled snob.
Noc Tempre Imperfects Negative-Feedback 1283	Posted - 2013.03.27 15:58:00 - [129] - Quote tribal wyvern wrote: Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. You are no different than the rest of us who bought aurum, you get no special treatment you self entitled snob. You willingly giving up your rights does not mean he is a snob for not. CCP chose to make the language that way, and they have not even suggested the language was faulty when that would satisfy a majority of us disgruntled early adopters.
Winscar Shinobi Better Hide R Die 110	Posted - 2013.03.27 16:47:00 - [130] - Quote You know the only reason we don't get anymore resets is because the sp snobs don't know what a ******* beta is and were QQing that they kept having their SP reset to test the game, you know the point of a beta. So if you think about it, it's an argument between 2 sides that both believe they are entitled, except one side has a legally binding contract on their side. And people please stfu with the "reset their sp if they want a aur refund" your logic is flawed but you're too far into self defense mode for your sp to realize it.

Baal Roo Subdreddit Test Alliance Please Ignore 997	Posted - 2013.03.27 20:50:00 - [131] - Quote tribal wyvern wrote: Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. You are no different than the rest of us who bought aurum, you get no special treatment you self entitled snob. People were warned in advance by dev posts that the move to TQ would also be the last aurum reset and that all spent aurum would not be refunded. First of all, this is absolutely a matter of "entitlement". A paying customer is entitled to recieve the product advertised. There's nothing "snobbish" about expecting CCP to actually honor the purchase agreement. Furthermore, just because a developer made a post on a website about SP resets doesn't mean anyone should assume that their previous purchase agreements are now null-and-void. With all the trash that gets posted here, you really think a vaguely worded post that doesn't even MENTION the Merc Pack is enough to negate the terms of purchase at time of sale? If I sell you a 12 pack of mountain dew I can't wait until after you've paid and then say "I am now going to remove 6 cans from this box", proceed to remove 6 cans, and then say "well, I TOLD YOU I was removing 6 cans". That's absolutely ridiculous and the fact that you're arguing for the validity of such a transaction just shows you haven't bothered to actually think about what you're posting.
Laheon Osmon Surveillance Caldari State 290	Posted - 2013.03.27 20:55:00 - [132] - Quote Oh. I thought this was the other thread, in which a kid cried about hitting his SP cap with a cap booster. Oh well. I was looking for a cheap laugh and didn't get it :(
EnIgMa99 Imperfects Negative-Feedback 247	Posted - 2013.03.27 20:55:00 - [133] - Quote Isnt this subject to change under by CCP ?
Winscar Shinobi Better Hide R Die 112	Posted - 2013.03.27 20:59:00 - [134] - Quote EnIgMa99 wrote: Isnt this subject to change by CCP ? Yes however in the terms ccp has to give something equal to what was in the merc pack. Ergo they have to give players something big, equivalent to what's in the pack.
Mithridates VI Circle of Huskarl Minmatar Republic 509	Posted - 2013.03.27 21:02:00 - [135] - Quote Winscar Shinobi wrote: EnIgMa99 wrote: Isnt this subject to change by CCP ? Yes however in the terms ccp has to give something equal to what was in the merc pack. Ergo they have to give players something big, equivalent to what's in the pack. A MONOCLE.
Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:13:00 - [136] - Quote EnIgMa99 wrote: Isnt this subject to change by CCP ? Sure, they can give out items "of equal value" to the merc pack items at launch. Heck, they can probably twist and worm their way out of doing much of anything about it, but I don't think that's the sort of reputation they are trying to build with console gamers is it? One in which they sell you a product and then screw you out of part of the purchase afterwards with technicalities? It doesn't really hurt them to actually honor the agreement that THEY SET THE TERMS FOR. It's not like we're trying to trick anyone or screw CCP out of anything, we are just asking that they give us ALL of the products we purchased within the spirit of the terms they set rather than them deciding POST-SALE that they no longer want to honor HALF of the freakin' deal. I don't see why in the hell that's too much to ask or why people are getting their panties in a wad over such a request.
Mithridates VI Circle of Huskarl Minmatar Republic 509	Posted - 2013.03.27 21:16:00 - [137] - Quote Baal Roo wrote: I don't see why in the hell that's too much to ask or why people are getting their panties in a wad over such a request. Because they totally fail to actually understand the issue or put any time into considering it and think you want free AUR that you aren't entitled to for purely greedy reasons.
Sloth9230 Reaper Galactic 631	Posted - 2013.03.27 21:20:00 - [138] - Quote Baal Roo wrote: It's not like we're trying to trick anyone or screw CCP out of anything, we are just asking that they give us ALL of the products we purchased within the spirit of the terms they set rather than them deciding POST-SALE that they no longer want to honor HALF of the freakin' deal that we (their PAYING customers) purchased. I don't see why in the hell that's too much to ask or why people are getting their panties in a wad over such a request. Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? If so, give back any SP that you received thanks to boosters ( is there a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal.
Sete Clifton PSU GHOST SYNDICATE 76	Posted - 2013.03.27 21:20:00 - [139] - Quote Baal Roo wrote: EnIgMa99 wrote: Isnt this subject to change by CCP ? Sure, they can give out items "of equal value" to the merc pack items at launch. Heck, they can probably twist and worm their way out of doing much of anything about it, but I don't think that's the sort of reputation they are trying to build with console gamers is it? One in which they sell you a product and then screw you out of part of the purchase afterwards with technicalities? It doesn't really hurt them to actually honor the agreement that THEY SET THE TERMS FOR. It's not like we're trying to trick anyone or screw CCP out of anything, we are just asking that they give us ALL of the products we purchased within the spirit of the terms they set rather than them deciding POST-SALE that they no longer want to honor HALF of the freakin' deal that we (their PAYING customers) purchased. I don't see why in the hell that's too much to ask or why people are getting their panties in a wad over such a request. I think it's just that the community see's this in two different ways. Such as myself, where I personally don't see CCP not giving a refund as screwing us over or tricking us. While technically/legally they are obligated to do something, to me I was well under the impression that everything in terms of characters/items was final when moving into the open beta. I realize they're statements about that on the forums aren't legally binding, and technically you're right, but I just feel like I was well enough informed and I planned accordingly. So personally, I don't mind if I don't get anything in terms of a refund or even an equal valued item. I understand why you and others feel the way you do, but I think a lot of people also feel as I do and don't really blame CCP in any way. And we'd rather not risk losing our SP, items, or ISK for a refund of something we believe we spent knowing it was final.
Mithridates VI Circle of Huskarl Minmatar Republic 510	Posted - 2013.03.27 21:23:00 - [140] - Quote Sloth9230 wrote: Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal. The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release. That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point.

Sete Clifton PSU GHOST SYNDICATE 76	Posted - 2013.03.27 21:33:00 - [141] - Quote Mithridates VI wrote: Sloth9230 wrote: Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal. The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release. That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point. I don't agree that treating it as the items is missing the point. Let's be reasonable and realistic here. No one bought a merc pack thinking they were going to be getting a second set (applicable to their final characters) of what was in them. It was assumed there would be a reset before launch and that we'd get one of every item. Yes, CCP messed up with their wording, there's no doubt to that. But we still all got the items we paid for and they have been applied to characters that will continue into the released build. While legally you are all correct, I don't see how anyone can't admit that they would in the end be getting twice what they paid for by getting a refund. An apology by CCP would be sufficient in my opinion. Although I don't personally want one.
Dr Stabwounds Planetary Response Organisation Test Friends Please Ignore 29	Posted - 2013.03.27 21:35:00 - [142] - Quote OP and similar OP's are too entitled. There is nothing good that can come of this. Gonna sue over some virtual items that you already used over some poor language and in the process screw at least some portion of the community. There seems to be no way to not screw the community over if you people get your refund (especially the non-Aur users). Kitten off, you pieces of kitten. I'm hoping there is some language in the ToU that can get them out of it. And yes I've spent $ on this, but I would really like it if they didn't have to refund/reset anything.
Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:39:00 - [143] - Quote Mithridates VI wrote: Sloth9230 wrote: Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal. The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release. That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point. Exactly. Basically, it seems like Sloth is arguing that the Merc Pack was "too good of a deal" and that we shouldn't care that we are not GETTING the deal that the merc pack offered because recieving HALF of the deal is GOOD ENOUGH. Sorry Sloth, but that's CCP's fault, not mine. I bought the Merc Pack because I knew that once the Beta was OVER and all of the awesome LAUNCH stuff was in the game that I would get my AUR back and get another booster. That's what CCP offered and that's what I purchased. If it you believe it was an overly generous offer on their part, then take it up with CCP, but don't act like I'm being a **** for wanting them to honor the purchase that I made with my real world dollars. That's just ridiculous. They offered a "2 for 1 deal" not me, I bought the deal that THEY offered. It's not my fault they realized post-facto that they shouldn't have sold me what they sold me, they don't get to just remove half the deal after the fact.
Knarf Black Subdreddit Test Alliance Please Ignore 521	Posted - 2013.03.27 21:42:00 - [144] - Quote Clearly they thought 'Commercial Release' and the final character wipe were going to happen simultaneously when they wrote the initial language. Legally you guys are absolutely right, though I feel that CCP's intentions with the merc pack were quite obvious from the get-go. You bought it, got to use it in previous builds, and had everything in it reset along with the character wipes. The belief that they intended to just give everyone who bought it another 40K AUR when the game crossed an arbitrary 'commercial release' threshold was naive wishful thinking. That the wording indicates otherwise is clearly just a screw-up on CCP's part. (A screw up that's possibly legally binding.) Essentially, everyone is simultaneously wrong.
Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:43:00 - [145] - Quote Sete Clifton wrote: Mithridates VI wrote: Sloth9230 wrote: Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal. The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release. That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point. I don't agree that treating it as the items is missing the point. Let's be reasonable and realistic here. No one bought a merc pack thinking they were going to be getting a second set (applicable to their final characters) of what was in them. It was assumed there would be a reset before launch and that we'd get one of every item. Yes, CCP messed up with their wording, there's no doubt to that. But we still all got the items we paid for and they have been applied to characters that will continue into the released build. While legally you are all correct, I don't see how anyone can't admit that they would in the end be getting twice what they paid for by getting a refund. An apology by CCP would be sufficient in my opinion. Although I don't personally want one. CCP are the ones who decided to move forward in this way, not the people who purchased the Merc Pack. I had no way at the time of purchasing the merc pack of knowing exactly how all this would proceed. The only thing I knew FOR SURE was that I was purchasing A HEAD START and 40,000 AUR plus a bunch of cool items that I would get AT LAUNCH to use with a completed non-beta product. When the Merc Pack was originally being sold, it was pushed as being a "prepurchase" for awesome stuff to use at launch, and the fact that we could use the stuff over and over again in the beta was irrelevant. The point of the Merc Pack at the time was to get all of this cool stuff AT LAUNCH when we were finally going to be playing a "full product".
Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:46:00 - [146] - Quote also, just to clarify: CCP Eterne wrote: We are not in Commercial Release. Any statements of such from a GM was inaccurate. posted TODAY
Mithridates VI Circle of Huskarl Minmatar Republic 511	Posted - 2013.03.27 21:51:00 - [147] - Quote A player could reasonably have used their merc pack items and AUR for beta testing purposes with the reasonable assumption (based on CCP's word) that the items would be refunded. It is reasonable to assume that they also believed that a reset would occur at this time. That CCP decided to declare that a reset would NOT occur at this time was an unpredictable development for the players making this purchase. If that declaration also meant to suggest that these items would not be refunded, it's breaching the terms of the purchase agreement. It's not reasonable to not give them anything back because it was sold with a promise of future rewards. It's not reasonable to give their their items back and reset their characters because this is penalising only the people who bought merc packs by excessively disadvantaging them by removing their non-boosted SP, which is an acknowledgement of the time they have invested in their character. CCP now have the difficult task of reconciling a promise not to reset characters with a promise to give items of equal value to the mercenary pack to some of these players. I understand that it's not ideal but the players requesting this are not at fault for it and shouldn't be disadvantaged for expecting the company to honour their agreements. Disclaimer: I bought the merc pack under the updated terms and gain nothing from this.
Sloth9230 Reaper Galactic 632	Posted - 2013.03.27 22:13:00 - [148] - Quote All items purchased are under Sony's TOS, Sony reserves the right to change their TOS at their discretion at any time, you agree to those terms every time you use their first party services, last I checked that includes PSN. So... guess what? The terms on the Merc pack changed, tough luck. You could always try getting a lawyer though, good luck.
Winscar Shinobi Better Hide R Die 115	Posted - 2013.03.27 22:21:00 - [149] - Quote When it comes down to it the only people to blame is CCP. They not only made a promise, they made it a legally binding contract. The people who want their aur are rightfully allowed to want it, and ccp is legally obligated to give it to them when the time comes. Just the same as people who don't want their aur are entitled to not want it. Honestly when it comes down to it, if I promised, and signed a contract to give someone something, I would give it to them. Simply because I have pride in my word. Maybe ccp should too.
Winscar Shinobi Better Hide R Die 115	Posted - 2013.03.27 22:24:00 - [150] - Quote Sloth9230 wrote: All items purchased are under Sony's TOS, Sony reserves the right to change their TOS at their discretion at any time, you agree to those terms every time you use their first party services, last I checked that includes PSN. So... guess what? The terms on the Merc pack changed, tough luck. You could always try getting a lawyer though, good luck. Yes, but when purchasing an item you agree to those terms at point of purchase. A term change only effects future purchases. An if it comes down to lawyers then I just have to say, it's pathetic that people would go so far to get out of something they agreed to.



Pages: 1 2 3 4 [5] 6 :: one page
First page \| Previous page \| Next page \| Last page