DUST Search - I want my AUR refunded

All Channels

General Discussions

I want my AUR refunded

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]


Author	Thread Statistics \| Show CCP posts - 0 post(s)
Mithridates VI The Southern Legion 455	Posted - 2013.03.24 23:35:00 - [1] - Quote Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. 1: The game is not yet "commercially released" which was the wording used in the merc park terms. 2: Please provide evidence that the AUR you purchased had terms which specified that it would be refunded. 3: What three day head start?
Mithridates VI The Southern Legion 456	Posted - 2013.03.24 23:39:00 - [2] - Quote Originally, the Mercenary Pack stated: IMPORTANT NOTICE: During beta periods, CCP may need to reset characters, skills and other items included in the DUST 514-« Mercenary Pack. DUST 514-« Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted. In response to a petition I filed, CCP has clarified that we are not commercially released. In response to a follow-up, seeking clarification on this issue, I've been told that the matter of Mercenary Pack refunds is under investigation, that it make take some time for a resolution and that once this resolution is found, CCP will publicly comment on the situation.
Mithridates VI The Southern Legion 456	Posted - 2013.03.24 23:42:00 - [3] - Quote I'd like to see evidence that any form of aurum purchase other than the merc pack had terms promising redistribution after character reset.
Mithridates VI The Southern Legion 457	Posted - 2013.03.25 00:07:00 - [4] - Quote Why do CCP owe anyone three days exclusive access?
Mithridates VI The Southern Legion 462	Posted - 2013.03.25 00:12:00 - [5] - Quote Baal Roo wrote: Mithridates VI wrote: Why do CCP owe anyone three days exclusive access? As far as I can tell, they don't. They are contractually obligated to refund us 40,000 AUR at commercial release. Yeah, this part, I understand. I'm pretty sure I didn't even buy the merc pack under these terms, but I'm still pretty determined to see this dealt with properly by CCP. The part I'm not following is "refund all my AUR" and "give me a three day head start", because I don't see that in those terms, nor have I seen evidence that the same terms applied to AUR purchases outside of the merc pack.
Mithridates VI The Southern Legion 462	Posted - 2013.03.25 00:14:00 - [6] - Quote Drake435 wrote: I'm confused about this topic. Why should aurum be refunded? You paid for them and you used them. So whats the refund for? The refund is because the purchase of the merc pack amounts to entering into an agreement which CCP in which they promise to credit accounts with a new merc pack when the game is released. That's all of the relevant information, here.
Mithridates VI The Southern Legion 462	Posted - 2013.03.25 00:15:00 - [7] - Quote Noc Tempre wrote: Mithridates VI wrote: Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. 1: The game is not yet "commercially released" which was the wording used in the merc park terms. 2: Please provide evidence that the AUR you purchased had terms which specified that it would be refunded. 3: What three day head start? Wrong it is commercially released. That release was Jan 10, 2013. So you say, and I've explaiend in my petition that mixed messages about "commercial release" are part of the issue... but have been assured that "commercially released" is not a label which can be applied to this game.
Mithridates VI The Southern Legion 462	Posted - 2013.03.25 00:17:00 - [8] - Quote Altina McAlterson wrote: announcements from the DEVS so I knew there wasn't going to be another wipe. It's not like they came to your house and told you about it so it's probably reasonable that someone wouldn't know about. Then again maybe not. Maybe you should pay be paying attention to things said by the DEV's for the game you're testing. My feeling is that no forum announcement, public news bulletin, personal phone call from the devs, etc, overrules the terms of the purchase at the time of purchase.
Mithridates VI The Southern Legion 462	Posted - 2013.03.25 00:18:00 - [9] - Quote Noc Tempre wrote: anyone who contact support about this issue got the same answer, consistent with information gleaned from talking to devs. This is incorrect. I've already explained why.
Mithridates VI The Southern Legion 462	Posted - 2013.03.25 00:22:00 - [10] - Quote Noc Tempre wrote: Mithridates VI wrote: Noc Tempre wrote: anyone who contact support about this issue got the same answer, consistent with information gleaned from talking to devs. This is incorrect. I've already explained why. Meet me on IRC and we'll trade logs. I'm not going to post petition results verbatim, but I asked a very clear "Are we commercially released, some players have been told we are" and received a direct denial of this as the game's status. I've also raised issues in the petition that, apparently, Sony have said the game is commercially released, and have stressed that these mixed messages need to be cleared up.

Mithridates VI The Southern Legion 463	Posted - 2013.03.25 00:30:00 - [11] - Quote Lol, a lead GM said it was commercially released? That makes it a little more of a clusterkitten. Here's hoping that the "public comment" I've been told is coming clears things up a little more. The petition I've filed was also focusing on explaining that different responses in different contexts can seem dishonest and is pretty troubling. Hopefully they get that.
Mithridates VI The Southern Legion 463	Posted - 2013.03.25 00:46:00 - [12] - Quote Winscar Shinobi wrote: https://forums.dust514.com/default.aspx?g=posts&t=52274 ^ there is the thread that ccp said they were removing merc pack refunds. It's a good read. Page 3 is the post from ccp. Yeah, and the criticisms of that post remain valid.
Mithridates VI The Southern Legion 463	Posted - 2013.03.25 00:54:00 - [13] - Quote Altina McAlterson wrote: Again, until an official statement is released confirming commercial release of the game then there hasn't been a commercial release. Really not that hard of a concept. That official statement is only the word of a CCP representative.
Mithridates VI The Southern Legion 465	Posted - 2013.03.25 01:23:00 - [14] - Quote Altina McAlterson wrote: CCP didn't make an official statement that the game was released commercially. So until CCP or a court of law say otherwise they don't have to do anything. That's what I'm getting at. Now I'm not saying "CCP can be legally compelled to redistribute merc pack contents". What I'm saying is: If CCP made an agreement with their players to redistribute the merc pack contents on commercial release AND appear to internally view their game to be commercially released AND have communicated this to Sony AND have representatives who are willing to communicate this information with the playerbase... then they are obliged to give some acknowledgement of this. It is my feeling that this acknowledgement should take the form of the promised material rewards or a denial of the commercial release. They're contractually and morally obliged, not to mention the fact that it's in their best interests when it comes to PR... which is different from being legally compelled. Your argument seems to be "if they want to be dishonest about it, they have the power and you can't do anything about it". A thread expressing dissatisfaction with this viewpoint IS doing something about it. Altina McAlterson wrote: I just don't want people getting confused and thinking they're entitled to this or that or whatever. If they bought the merc pack under the original terms, they're entitled to have it credited to their account on commercial release, whether CCP acknowledge and honour that or not.
Mithridates VI The Southern Legion 466	Posted - 2013.03.25 01:29:00 - [15] - Quote And if CCP view commercial release to have already occurred at the time of a previous reset, they need to make some official mention of this fact and train their customer response/GM team in communicating this to players.
Mithridates VI The Southern Legion 467	Posted - 2013.03.25 01:38:00 - [16] - Quote I imagine that the fact that CCP have both stated "no SP resets" and "you will be credited these items again on commercial release" may be in some part responsible for the trouble they're having in addressing this issue. I just wish they would acknowledge that, if it's the case. I want them to say, "hey, this is a difficult situation and we're trying to find a way through it which doesn't needlessly disadvantage the players, while still keeping true to the promises we made them, bear with us as we do what we can to resolve this". Instead, we are getting conflicting advice and boilerplate responses to put petitions querying the matter on hold. EDIT: Or pretty much what Gunner said.
Mithridates VI The Southern Legion 467	Posted - 2013.03.25 02:35:00 - [17] - Quote Rasatsu wrote: This thread... Fine, I support the position of the guys who want refunded the AUR and merc pack items on commercial release. They should also get all their salvage and SP reset. The rest of us will keep our characters as-is. So your position is basically that people who want CCP to honour a purchase agreement that they made with those players, should be penalised for that?
Mithridates VI The Southern Legion 467	Posted - 2013.03.25 02:40:00 - [18] - Quote Rasatsu wrote: Mithridates VI wrote: Rasatsu wrote: This thread... Fine, I support the position of the guys who want refunded the AUR and merc pack items on commercial release. They should also get all their salvage and SP reset. The rest of us will keep our characters as-is. So your position is basically that people who want CCP to honour a purchase agreement that they made with those players, should be penalised for that? No, it's not a penalty, it's exactly what you asked for. The refund was intended for the reset on commercial release and CCP decided to change the timing of the reset. Why would you think you'd get to skip the reset and just have the refund? Be careful what you ask for, you might actually get it. It's a penalty because it disadvantages players who bought the merc pack. The product CCP sold to them was "a merc pack and also a merc pack on resets and on commercial release". Honouring that agreement should have no bearing on their SP in comparison to that of their peers. Your description of what the refund was intended for is speculation and stating that CCP decided to change the terms should have no impact on those who entered into the agreement with CCP before those terms were changed.
Mithridates VI The Southern Legion 467	Posted - 2013.03.25 02:51:00 - [19] - Quote Sylvana Nightwind wrote: Mithridates VI wrote: Originally, the Mercenary Pack stated: IMPORTANT NOTICE: During beta periods, CCP may need to reset characters, skills and other items included in the DUST 514-« Mercenary Pack. DUST 514-« Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted. Merc pack does not say that anymore. You got your AUR reset in Chromosome build. 1. I understand that the merc pack doesn't say that anymore. That's why I opened with "Originally, the Mercenary Pack stated". 2. I didn't get any AUR reset as I'm personally unaffected by this issue. 3. The AUR reset in Chromosome build could easily be the result of either a: reset due to character reset or b: reset due to commercial release. That CCP (sometimes) denies that the game is commercially released suggests the former, leaving a future merc pack redistribution required on commercial release, as per the terms of this agreement.
Mithridates VI The Southern Legion 467	Posted - 2013.03.25 02:53:00 - [20] - Quote Sloth9230 wrote: He's treating Open Beta as a commercial release, which he's right to do, in which case then CCP has already honored their part of the agreement. They just have to admit that this is a commercial release now.... Honestly, all this confusion stems from CCP not wanting to admit that this is a CR. Yeah, if the game is commercially released, the terms of the original merc pack sales are satisfied... but the denial that we are commercially released makes things troublesome.

Mithridates VI The Southern Legion 467	Posted - 2013.03.25 03:01:00 - [21] - Quote Sloth9230 wrote: Open Beta is a commercial release, or is the game not available to the General public? Because that's what a commercial release is, not when CCP decides it is. Can you link me to where "commercial release" has a universally agreed upon definition in legal agreements? Otherwise, I think someone writing a contract can define things however they choose... CCP just failed to define it at all.
Mithridates VI The Southern Legion 467	Posted - 2013.03.25 03:13:00 - [22] - Quote Sloth9230 wrote: Mithridates VI wrote: Can you link me to where "commercial release" has a universally agreed upon definition in legal agreements? Nope, I couldn't find a legal definition, but relying on a loophole is a pretty sketchy thing to do. They could very well claim CR 7 years from now if that's the case. Generally speaking though, software is considered "commercially" released once it's available to the public. I'm not going to touch that, because with the time I have to invest in this conversation, all I've got is a wiki link which says otherwise. Your description of "commercial release" is not my experience with the concept. EDIT: And they could claim commercial release seven years from now. That's how open beta works.
Mithridates VI The Southern Legion 467	Posted - 2013.03.25 03:25:00 - [23] - Quote The game's release status is at the discretion of the people behind it. Monetising a beta doesn't require a change of release status. And, again, CCP are not following a typical release schedule.
Mithridates VI The Southern Legion 481	Posted - 2013.03.25 06:38:00 - [24] - Quote Rasatsu wrote: Winscar Shinobi wrote: Yeah ccp messed up big time on this one. They haven't said anything about it because they probably don't know what to say. Only time will tell. But as it stands on commercial release (whenever that is) they have to refund all merc packs bought before jan 22nd and currently any merc packs bought from GameStop. No, they don't need to refund my merc pack, in fact I insist they don't. Since I don't want to have all my SP reset I'll just let them keep what I've spent, while the rest of you whiners can go insist having your characters' SP reset for the refund. Working on your earlier assumption that an AUR refund requires a character reset, I suppose that makes sense.
Mithridates VI The Southern Legion 481	Posted - 2013.03.25 07:04:00 - [25] - Quote KalOfTheRathi wrote: Baal Roo wrote: Yup, I still fully expect CCP to honor the conditions they set when they sold me the merc pack. If they don't, I expect a full refund. You can blow it out any available orifice, Kitten. Try and get a refund from Activision or EA. Even when they completely puke out a turd of a product or completely screw the launch, release or server support a refund for anything from a game company is not gonna happen. You spent a reasonably small amount of money and you got more than a reasonable amount of game play out of it. It is certainly more than the 8 to 10 hours the has become the standard for video games. Your sense of entitlement is even worse when compared to your lack of common sense. You are responding as if he said "I'm not satisfied with the product and I want a refund." Bringing value for money into the conversation is irrelevant. Expecting someone you entered into a legal agreement with to honour their end of the deal isn't an unreasonable sense of entitlement.
Mithridates VI The Southern Legion 483	Posted - 2013.03.25 09:51:00 - [26] - Quote The dark cloud wrote: CCP can dodge your request by never going to full release. They just simply state that the open beta never ends and you are screwed. After all there is no timestamp on a "official release". Its that simple to be honest. Funny how nobody even remotely thought about it.. They did think about it and they mentioned so earlier in the thread. They certainly can do that but I don't think they really want to alienate all of their players like that.
Mithridates VI Circle of Huskarl Minmatar Republic 509	Posted - 2013.03.27 21:02:00 - [27] - Quote Winscar Shinobi wrote: EnIgMa99 wrote: Isnt this subject to change by CCP ? Yes however in the terms ccp has to give something equal to what was in the merc pack. Ergo they have to give players something big, equivalent to what's in the pack. A MONOCLE.
Mithridates VI Circle of Huskarl Minmatar Republic 509	Posted - 2013.03.27 21:16:00 - [28] - Quote Baal Roo wrote: I don't see why in the hell that's too much to ask or why people are getting their panties in a wad over such a request. Because they totally fail to actually understand the issue or put any time into considering it and think you want free AUR that you aren't entitled to for purely greedy reasons.
Mithridates VI Circle of Huskarl Minmatar Republic 510	Posted - 2013.03.27 21:23:00 - [29] - Quote Sloth9230 wrote: Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal. The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release. That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point.
Mithridates VI Circle of Huskarl Minmatar Republic 511	Posted - 2013.03.27 21:51:00 - [30] - Quote A player could reasonably have used their merc pack items and AUR for beta testing purposes with the reasonable assumption (based on CCP's word) that the items would be refunded. It is reasonable to assume that they also believed that a reset would occur at this time. That CCP decided to declare that a reset would NOT occur at this time was an unpredictable development for the players making this purchase. If that declaration also meant to suggest that these items would not be refunded, it's breaching the terms of the purchase agreement. It's not reasonable to not give them anything back because it was sold with a promise of future rewards. It's not reasonable to give their their items back and reset their characters because this is penalising only the people who bought merc packs by excessively disadvantaging them by removing their non-boosted SP, which is an acknowledgement of the time they have invested in their character. CCP now have the difficult task of reconciling a promise not to reset characters with a promise to give items of equal value to the mercenary pack to some of these players. I understand that it's not ideal but the players requesting this are not at fault for it and shouldn't be disadvantaged for expecting the company to honour their agreements. Disclaimer: I bought the merc pack under the updated terms and gain nothing from this.

COPYRIGHT NOTICE
EVE Online/DUST514, the EVE/DUST514 logo, EVE/DUST514 and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to OMG Labs to use EVE Online/DUST514 and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, OMG Labs. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.