DUST Search - I want my AUR refunded

Sete Clifton wrote:

Mithridates VI wrote:

Sloth9230 wrote:

Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal.

The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release.

That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point.

I don't agree that treating it as the items is missing the point.

Let's be reasonable and realistic here. No one bought a merc pack thinking they were going to be getting a second set (applicable to their final characters) of what was in them. It was assumed there would be a reset before launch and that we'd get one of every item. Yes, CCP messed up with their wording, there's no doubt to that. But we still all got the items we paid for and they have been applied to characters that will continue into the released build. While legally you are all correct, I don't see how anyone can't admit that they would in the end be getting twice what they paid for by getting a refund. An apology by CCP would be sufficient in my opinion. Although I don't personally want one.


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Baal Roo Subdreddit Test Alliance Please Ignore 987	Posted - 2013.03.24 23:42:00 - [1] - Quote Yup, I still fully expect CCP to honor the conditions they set when they sold me the merc pack. If they don't, I expect a full refund.
Baal Roo Subdreddit Test Alliance Please Ignore 988	Posted - 2013.03.24 23:51:00 - [2] - Quote Three Double-A Batteries wrote: Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. Go and do a charge back on your credit card. Problem solved. I'm not sure, but I think most banks have a time limit on charge backs. Besides, it would be awfully scummy of CCP to make us resort to that sort of thing.
Baal Roo Subdreddit Test Alliance Please Ignore 988	Posted - 2013.03.25 00:09:00 - [3] - Quote Mithridates VI wrote: Why do CCP owe anyone three days exclusive access? As far as I can tell, they don't. They are contractually obligated to refund us 40,000 AUR at commercial release.
Baal Roo Subdreddit Test Alliance Please Ignore 988	Posted - 2013.03.25 00:16:00 - [4] - Quote Noc Tempre wrote: Mithridates VI wrote: Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out of beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. 1: The game is not yet "commercially released" which was the wording used in the merc park terms. 2: Please provide evidence that the AUR you purchased had terms which specified that it would be refunded. 3: What three day head start? Wrong it is commercially released. That release was Jan 10, 2013. It can't be both a Beta and commercial release, and multiple CCP representatives have stated in writing, in very clear non-ambigous language, that the game has NOT commercially released.
Baal Roo Subdreddit Test Alliance Please Ignore 990	Posted - 2013.03.25 04:13:00 - [5] - Quote Rasatsu wrote: Mithridates VI wrote: Rasatsu wrote: This thread... Fine, I support the position of the guys who want refunded the AUR and merc pack items on commercial release. They should also get all their salvage and SP reset. The rest of us will keep our characters as-is. So your position is basically that people who want CCP to honour a purchase agreement that they made with those players, should be penalised for that? No, it's not a penalty, it's exactly what you asked for. The refund was intended for the reset on commercial release and CCP decided to change the timing of the reset. Why would you think you'd get to skip the reset and just have the refund? Be careful what you ask for, you might actually get it. this would be a disgusting way to approach this and I would never touch another CCP product again if they went this route. CCP needs to honor the agreement they made with their paying customers without intentionally screwing us out of spite.
Baal Roo Subdreddit Test Alliance Please Ignore 990	Posted - 2013.03.25 04:16:00 - [6] - Quote Sloth9230 wrote: Mithridates VI wrote: 3. The AUR reset in Chromosome build could easily be the result of either a: reset due to character reset or b: reset due to commercial release. That CCP (sometimes) denies that the game is commercially released suggests the former, leaving a future merc pack redistribution required on commercial release, as per the terms of this agreement. Nope, Open Beta is a commercial release, or is the game not available to the General public? Because that's what a commercial release is, not when CCP decides it is. CCP have stated, in writing, that we are not yet in commercial release. Look back through the dev posts to around the time the other thread about this (linked a page or two back) and see for yourself if you want. In fact, they were actually quite rude and dismissive about the idea that anyone would even consider the beta "commercial release".
Baal Roo Subdreddit Test Alliance Please Ignore 990	Posted - 2013.03.25 08:04:00 - [7] - Quote KalOfTheRathi wrote: Baal Roo wrote: Yup, I still fully expect CCP to honor the conditions they set when they sold me the merc pack. If they don't, I expect a full refund. You can blow it out any available orifice, Kitten. Try and get a refund from Activision or EA. Even when they completely puke out a turd of a product or completely screw the launch, release or server support a refund for anything from a game company is not gonna happen. You spent a reasonably small amount of money and you got more than a reasonable amount of game play out of it. It is certainly more than the 8 to 10 hours the has become the standard for video games. Your sense of entitlement is even worse when compared to your lack of common sense. Let me put this in terms you might better understand: You go to Walmart, pick out two 24 packs of Mountain Dew and two family size bags of Cheetos. You get up to the register and the lady behind the counter runs it all over the scanner and charges you $24 for the whole kit and kaboodle. Then she takes one 24 pack and one bag of Cheetos and sets it behind the counter, and hands you one 24 pack and one bag of chips and says "have a nice day". I'm you. CCP is the cashier. You're the next guy in line that says "Come on pal, why are you complaining? You got some mountain dew and some Cheetos, ain't that good enough? Why does it matter if you only get half of what you paid for, you're holding up the line here."
Baal Roo Subdreddit Test Alliance Please Ignore 997	Posted - 2013.03.27 20:50:00 - [8] - Quote tribal wyvern wrote: Frank Devine wrote: When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. You are no different than the rest of us who bought aurum, you get no special treatment you self entitled snob. People were warned in advance by dev posts that the move to TQ would also be the last aurum reset and that all spent aurum would not be refunded. First of all, this is absolutely a matter of "entitlement". A paying customer is entitled to recieve the product advertised. There's nothing "snobbish" about expecting CCP to actually honor the purchase agreement. Furthermore, just because a developer made a post on a website about SP resets doesn't mean anyone should assume that their previous purchase agreements are now null-and-void. With all the trash that gets posted here, you really think a vaguely worded post that doesn't even MENTION the Merc Pack is enough to negate the terms of purchase at time of sale? If I sell you a 12 pack of mountain dew I can't wait until after you've paid and then say "I am now going to remove 6 cans from this box", proceed to remove 6 cans, and then say "well, I TOLD YOU I was removing 6 cans". That's absolutely ridiculous and the fact that you're arguing for the validity of such a transaction just shows you haven't bothered to actually think about what you're posting.
Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:13:00 - [9] - Quote EnIgMa99 wrote: Isnt this subject to change by CCP ? Sure, they can give out items "of equal value" to the merc pack items at launch. Heck, they can probably twist and worm their way out of doing much of anything about it, but I don't think that's the sort of reputation they are trying to build with console gamers is it? One in which they sell you a product and then screw you out of part of the purchase afterwards with technicalities? It doesn't really hurt them to actually honor the agreement that THEY SET THE TERMS FOR. It's not like we're trying to trick anyone or screw CCP out of anything, we are just asking that they give us ALL of the products we purchased within the spirit of the terms they set rather than them deciding POST-SALE that they no longer want to honor HALF of the freakin' deal. I don't see why in the hell that's too much to ask or why people are getting their panties in a wad over such a request.
Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:39:00 - [10] - Quote Mithridates VI wrote: Sloth9230 wrote: Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal. The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release. That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point. Exactly. Basically, it seems like Sloth is arguing that the Merc Pack was "too good of a deal" and that we shouldn't care that we are not GETTING the deal that the merc pack offered because recieving HALF of the deal is GOOD ENOUGH. Sorry Sloth, but that's CCP's fault, not mine. I bought the Merc Pack because I knew that once the Beta was OVER and all of the awesome LAUNCH stuff was in the game that I would get my AUR back and get another booster. That's what CCP offered and that's what I purchased. If it you believe it was an overly generous offer on their part, then take it up with CCP, but don't act like I'm being a **** for wanting them to honor the purchase that I made with my real world dollars. That's just ridiculous. They offered a "2 for 1 deal" not me, I bought the deal that THEY offered. It's not my fault they realized post-facto that they shouldn't have sold me what they sold me, they don't get to just remove half the deal after the fact.

Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:43:00 - [11] - Quote Sete Clifton wrote: Mithridates VI wrote: Sloth9230 wrote: Because you already received the benefits of the initial purchase. Did you use the 30 day booster that came with the merc pack? Give back any SP that you received thanks to boosters ( is their a way of tracking that? ), then we can talk refunds. At the moment it just sounds like closed beta testers want a 2 for 1 deal. The initial purchase was 1 x Mercenary Pack + these items credited to the account for each character reset and for commercial release. That's what was purchased. That's what the purchase agreement said and what people were told they were paying for. Treating this like the initial items were the purchase is missing the point. I don't agree that treating it as the items is missing the point. Let's be reasonable and realistic here. No one bought a merc pack thinking they were going to be getting a second set (applicable to their final characters) of what was in them. It was assumed there would be a reset before launch and that we'd get one of every item. Yes, CCP messed up with their wording, there's no doubt to that. But we still all got the items we paid for and they have been applied to characters that will continue into the released build. While legally you are all correct, I don't see how anyone can't admit that they would in the end be getting twice what they paid for by getting a refund. An apology by CCP would be sufficient in my opinion. Although I don't personally want one. CCP are the ones who decided to move forward in this way, not the people who purchased the Merc Pack. I had no way at the time of purchasing the merc pack of knowing exactly how all this would proceed. The only thing I knew FOR SURE was that I was purchasing A HEAD START and 40,000 AUR plus a bunch of cool items that I would get AT LAUNCH to use with a completed non-beta product. When the Merc Pack was originally being sold, it was pushed as being a "prepurchase" for awesome stuff to use at launch, and the fact that we could use the stuff over and over again in the beta was irrelevant. The point of the Merc Pack at the time was to get all of this cool stuff AT LAUNCH when we were finally going to be playing a "full product".
Baal Roo Subdreddit Test Alliance Please Ignore 999	Posted - 2013.03.27 21:46:00 - [12] - Quote also, just to clarify: CCP Eterne wrote: We are not in Commercial Release. Any statements of such from a GM was inaccurate. posted TODAY
Baal Roo Subdreddit Test Alliance Please Ignore 1001	Posted - 2013.03.27 23:40:00 - [13] - Quote Sloth9230 wrote: Winscar Shinobi wrote: You don't understand laws well do you? Anyway, how about you enlighten me as to why that's not legal? Yes, the terms that apply are the ones that were in place when you made the purchase. One of those terms was that the terms themselves could change, and people agreed to it buy purchasing it anyway, they continued to agree to them everytime they logged in to PSN. In the U.S. the term that "these terms can change" is not legally binding/recognized. Otherwise, every legally binding contract would simply include this term and no seller would ever be held liable for anything. Such a term inherently negates the premise of having terms in the first place.
Baal Roo Subdreddit Test Alliance Please Ignore 1002	Posted - 2013.03.27 23:49:00 - [14] - Quote Sloth9230 wrote: Baal Roo wrote: In the U.S. the term that "these terms can change" is not legally binding/recognized. Oh okay, I was not aware of that. to clarify, when this particular term is in an agreement, it means that people who purchase a product AFTER the terms have changed are not legally entitled to the earlier terms. It does not apply to purchases made before the terms changed, all purchased made prior to said change are bound to the previous terms. Basically, Joe Public who buys the Merc Pack after they changed the terms can't say "Well, those people got different terms, you OWE me the same deal that they got". A more specific example would be the extra dropsuits that some players received in the Merc Pack. I didn't get them because I bought the Merc Pack too soon, and players who buy the Merc Pack now don't get them because that bonus is now over. We have no legal claim to those suits because the agreement clearly states the terms may change. However, anyone who bought it while those dropsuits were offered are legally entitled to them, even though they are no longer available to others. make sense now?