| Pages: [1] 2 3 4 5 6 :: one page |
|
|
| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Frank Devine
ZionTCD
Legacy Rising
118
   |
Posted - 2013.03.24 23:32:00 -
[1] - Quote
When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. |
Himiko Kuronaga
SyNergy Gaming
75
|
Posted - 2013.03.24 23:33:00 -
[2] - Quote
People in Hell want ice water. |
Buster Friently
Rosen Association
171
|
Posted - 2013.03.24 23:34:00 -
[3] - Quote
Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get.
lol
|
Mithridates VI
The Southern Legion
455
|
Posted - 2013.03.24 23:35:00 -
[4] - Quote
Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get.
1: The game is not yet "commercially released" which was the wording used in the merc park terms.
2: Please provide evidence that the AUR you purchased had terms which specified that it would be refunded.
3: What three day head start? |
Thog A Kuma
Planetary Response Organisation
Test Friends Please Ignore
45
|
Posted - 2013.03.24 23:36:00 -
[5] - Quote
aren't we still in beta?
|
Kleanur Guy
SyNergy Gaming
177
|
Posted - 2013.03.24 23:37:00 -
[6] - Quote
Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get.
It was refunded with the new build, no more refunds. With the release of the new build you got a 1 week headstart on the new peeps, not to mention a free 1million SP for an event. That's more than you asked for isn't it? |
Corn In TheSkidmark
Expert Intervention
Caldari State
48
|
Posted - 2013.03.24 23:38:00 -
[7] - Quote
Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get.
Go out to your mailbox and wait, I sent everything you requested |
Mithridates VI
The Southern Legion
456
|
Posted - 2013.03.24 23:39:00 -
[8] - Quote
Originally, the Mercenary Pack stated: IMPORTANT NOTICE: During beta periods, CCP may need to reset characters, skills and other items included in the DUST 514-« Mercenary Pack. DUST 514-« Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted.
In response to a petition I filed, CCP has clarified that we are not commercially released.
In response to a follow-up, seeking clarification on this issue, I've been told that the matter of Mercenary Pack refunds is under investigation, that it make take some time for a resolution and that once this resolution is found, CCP will publicly comment on the situation.
|
Laheon
Osmon Surveillance
Caldari State
235
|
Posted - 2013.03.24 23:39:00 -
[9] - Quote
By "refund", do you mean the money you spent on it given back?
That was never promised. You were promised the Aurum you spent back, but not the money. |
Baal Roo
Subdreddit
Test Alliance Please Ignore
987
|
Posted - 2013.03.24 23:42:00 -
[10] - Quote
Yup, I still fully expect CCP to honor the conditions they set when they sold me the merc pack. If they don't, I expect a full refund. |
|
|
Mithridates VI
The Southern Legion
456
|
Posted - 2013.03.24 23:42:00 -
[11] - Quote
I'd like to see evidence that any form of aurum purchase other than the merc pack had terms promising redistribution after character reset. |
Three Double-A Batteries
Fraternity of St. Venefice
Amarr Empire
85
|
Posted - 2013.03.24 23:46:00 -
[12] - Quote
Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. Go and do a charge back on your credit card. Problem solved. |
Baal Roo
Subdreddit
Test Alliance Please Ignore
988
|
Posted - 2013.03.24 23:51:00 -
[13] - Quote
Three Double-A Batteries wrote:Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. Go and do a charge back on your credit card. Problem solved.
I'm not sure, but I think most banks have a time limit on charge backs. Besides, it would be awfully scummy of CCP to make us resort to that sort of thing. |
Frank Devine
ZionTCD
Legacy Rising
120
|
Posted - 2013.03.24 23:53:00 -
[14] - Quote
Let me clarify, I don't mean right now, I mean when it comes out of beta, just like I want to see the skills reset. My concern is that they are just going to keep rolling the way they are now kinda like how PlayStation home is still in beta and its been like that for several years. |
Three Double-A Batteries
Fraternity of St. Venefice
Amarr Empire
86
|
Posted - 2013.03.24 23:59:00 -
[15] - Quote
Baal Roo wrote:Three Double-A Batteries wrote:Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. Go and do a charge back on your credit card. Problem solved. I'm not sure, but I think most banks have a time limit on charge backs. Besides, it would be awfully scummy of CCP to make us resort to that sort of thing. People will if they don't stop jerking people around. |
Winscar Shinobi
Better Hide R Die
108
|
Posted - 2013.03.25 00:02:00 -
[16] - Quote
I don't expect them to give a refund, nor give us 3 days exclusive access to the servers once the game moves out of beta.
I think they will use the "substitute items of equal value" clause they have, but then how do you value 3 days? And how do you value in game items?
I mean they can probably just give out BPOs equal to 40,000 aur, but then again when I bought a merc pack, BPOs were a few hundred each, now they are a few thousand. How can you give something of equal value back when you control the prices? They could easily make a 40,000 aur BPO item and give us that.
If anyone ever needs it here is a pic of the terms:
http://i1215.photobucket.com/albums/cc518/Malcolm_Nolasco/8920F49B-3EC9-4313-A7C4-97A16380C9BD-926-000000B323B4CA47.jpg
I also am friends with sonys head of digital platforms, he has a copy as well and until the "commercial release" happens he can only monitor the situation. (Can't yell at someone for doing something that hasn't happened yet)
All in all. Calm your **** and wait it out. |
Mithridates VI
The Southern Legion
457
|
Posted - 2013.03.25 00:07:00 -
[17] - Quote
Why do CCP owe anyone three days exclusive access? |
Baal Roo
Subdreddit
Test Alliance Please Ignore
988
|
Posted - 2013.03.25 00:09:00 -
[18] - Quote
Mithridates VI wrote:Why do CCP owe anyone three days exclusive access?
As far as I can tell, they don't. They are contractually obligated to refund us 40,000 AUR at commercial release. |
Drake435
SVER True Blood
Unclaimed.
25
|
Posted - 2013.03.25 00:12:00 -
[19] - Quote
I'm confused about this topic. Why should aurum be refunded? You paid for them and you used them. So whats the refund for? |
Mithridates VI
The Southern Legion
462
|
Posted - 2013.03.25 00:12:00 -
[20] - Quote
Baal Roo wrote:Mithridates VI wrote:Why do CCP owe anyone three days exclusive access? As far as I can tell, they don't. They are contractually obligated to refund us 40,000 AUR at commercial release.
Yeah, this part, I understand. I'm pretty sure I didn't even buy the merc pack under these terms, but I'm still pretty determined to see this dealt with properly by CCP.
The part I'm not following is "refund all my AUR" and "give me a three day head start", because I don't see that in those terms, nor have I seen evidence that the same terms applied to AUR purchases outside of the merc pack. |
|
|
Winscar Shinobi
Better Hide R Die
109
|
Posted - 2013.03.25 00:12:00 -
[21] - Quote
Mithridates VI wrote:Why do CCP owe anyone three days exclusive access?
Back when the merc pack first came out "3 days early access to the commercial release" was listed on it. Meaning when the game went full release that merc pack purchasers would get 3 days exclusive access to the game.
Ccp made the promises and now they're backing our of it.
Hell when it was first announced that we wouldn't get anything I made a comment about it and got flamed because people didn't want to not have access to the game for 3 days while us merc packers did. |
Noc Tempre
Imperfects
Negative-Feedback
1267
|
Posted - 2013.03.25 00:13:00 -
[22] - Quote
Mithridates VI wrote:Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. 1: The game is not yet "commercially released" which was the wording used in the merc park terms. 2: Please provide evidence that the AUR you purchased had terms which specified that it would be refunded. 3: What three day head start?
Wrong it is commercially released. That release was Jan 10, 2013. |
Noc Tempre
Imperfects
Negative-Feedback
1267
|
Posted - 2013.03.25 00:13:00 -
[23] - Quote
Thog A Kuma wrote:aren't we still in beta?
Beta is a marketing label. But we are released. |
Mithridates VI
The Southern Legion
462
|
Posted - 2013.03.25 00:14:00 -
[24] - Quote
Drake435 wrote:I'm confused about this topic. Why should aurum be refunded? You paid for them and you used them. So whats the refund for?
The refund is because the purchase of the merc pack amounts to entering into an agreement which CCP in which they promise to credit accounts with a new merc pack when the game is released. That's all of the relevant information, here. |
Altina McAlterson
TRUE TEA BAGGERS
413
|
Posted - 2013.03.25 00:15:00 -
[25] - Quote
I'm not really sure how I feel about this whole thing, honestly. Just about the only right a customer actually has is they must receive the goods as they were defined at the time of sale. So there's a very good possibility you will be getting free stuff. Be interesting to see how this goes.
Unfortunately even though I purchased one of the offending merc packs I also paid attention to announcements from the DEVS so I knew there wasn't going to be another wipe. It's not like they came to your house and told you about it so it's probably reasonable that someone wouldn't know about. Then again maybe not. Maybe you should pay be paying attention to things said by the DEV's for the game you're testing. Like I said, I really don't know how to feel about this one. |
Mithridates VI
The Southern Legion
462
|
Posted - 2013.03.25 00:15:00 -
[26] - Quote
Noc Tempre wrote:Mithridates VI wrote:Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out if beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. 1: The game is not yet "commercially released" which was the wording used in the merc park terms. 2: Please provide evidence that the AUR you purchased had terms which specified that it would be refunded. 3: What three day head start? Wrong it is commercially released. That release was Jan 10, 2013.
So you say, and I've explaiend in my petition that mixed messages about "commercial release" are part of the issue... but have been assured that "commercially released" is not a label which can be applied to this game.
|
Baal Roo
Subdreddit
Test Alliance Please Ignore
988
|
Posted - 2013.03.25 00:16:00 -
[27] - Quote
Noc Tempre wrote:Mithridates VI wrote:Frank Devine wrote:When I got the merc pack everything was to be refunded when this game came out of beta, since then I have also spent another 60.00 on AUR and I want it back as promises and I want my 3 day head start that I am suppose to get. 1: The game is not yet "commercially released" which was the wording used in the merc park terms. 2: Please provide evidence that the AUR you purchased had terms which specified that it would be refunded. 3: What three day head start? Wrong it is commercially released. That release was Jan 10, 2013.
It can't be both a Beta and commercial release, and multiple CCP representatives have stated in writing, in very clear non-ambigous language, that the game has NOT commercially released. |
Noc Tempre
Imperfects
Negative-Feedback
1267
|
Posted - 2013.03.25 00:17:00 -
[28] - Quote
Altina McAlterson wrote:I'm not really sure how I feel about this whole thing, honestly. Just about the only right a customer actually has is they must receive the goods as they were defined at the time of sale. So there's a very good possibility you will be getting free stuff. Be interesting to see how this goes.
Unfortunately even though I purchased one of the offending merc packs I also paid attention to announcements from the DEVS so I knew there wasn't going to be another wipe. It's not like they came to your house and told you about it so it's probably reasonable that someone wouldn't know about. Then again maybe not. Maybe you should pay be paying attention to things said by the DEV's for the game you're testing. Like I said, I really don't know how to feel about this one.
They can't change the terms of sale after the fact. They can change future sales.
Unfortunately they weaseled out of this. The commercial release was Jan 10, 2013. They were sleezy and did not publicly acknowledge this fact but anyone who contact support about this issue got the same answer, consistent with information gleaned from talking to devs. |
Mithridates VI
The Southern Legion
462
|
Posted - 2013.03.25 00:17:00 -
[29] - Quote
Altina McAlterson wrote:announcements from the DEVS so I knew there wasn't going to be another wipe. It's not like they came to your house and told you about it so it's probably reasonable that someone wouldn't know about. Then again maybe not. Maybe you should pay be paying attention to things said by the DEV's for the game you're testing.
My feeling is that no forum announcement, public news bulletin, personal phone call from the devs, etc, overrules the terms of the purchase at the time of purchase.
|
Sloth9230
Reaper Galactic
589
|
Posted - 2013.03.25 00:17:00 -
[30] - Quote
Frank Devine wrote:Let me clarify, I don't mean right now, I mean when it comes out of beta, just like I want to see the skills reset. My concern is that they are just going to keep rolling the way they are now kinda like how PlayStation home is still in beta and its been like that for several years.
At least you're not one of those guys who wants their aurum back, but also wants to keep their Sp. Those guys make me laugh  |
|
|
|
|
| |
|
| Pages: [1] 2 3 4 5 6 :: one page |
| First page | Previous page | Next page | Last page |