the internet forumz are not a proper methodology for any corporation to communicate language like this. To be clear they simply said no more resets we however immediately asked what about merc packs and aurum. They said no more reset. We asked so is this commercial release. They said no. We said but language says we get refunds on commercial release. Now head began to scratch.

This is a case of the left hand not knowing what the right hand does. Keep in mind that the langauge and disclaimers placed on these items on the PSN store which has since been removed and the gamestop ones (which are still there and really the ball is being dropped everyday CCP doesnt get CCP to remove that language. Ive bought a few and could really be a prick about it if I chose to because corporations need to learn how to manage their **** or hire people that do).

http://www.gamestop.com/ps3/dlc/dust-514-gamestop-mercenary-pack/106107

The language in these packs have to be sufficient enough to stand on their own without additional need to dig for additional info. When CCP removed that language from the PSN pack they changed the terms and it then falls on them to make sure that information is disseminated in manner that ensure 100% penetrance or reasonable expecation of. (this could have easily been achieved with an in game and RL email to the game acct CCP has knowledge of them because our accounts are tied to Sony login which is tied to an email address). They failed to do any of these things and chose to either ignore the issue or have delayed so long because Legal and PR couldnt get their duck in a row and likely were afraid to create another Jita riots level incident.

This is what happens when you live in a litigation happy society where people will sue out of spite even when a company tries to be forthcoming and own up to making a mistake. Trust me i know this because American medicine is practiced entirely with that single fact in mind.

But here CCP has failed on multiple levels. Remember when Noc got that threadnaught started about 1-2 weeks ago and we got a dev response that they would look into it and get us back a response after telc or tiel originally submitted the question back on 1/14(4 days into TQ migration) We are still waiting.

There are multiple threads and CCP has failed to sticky and compile an effective FAQ and cut out BS and get to the meat of the matter in any reasonable way. They now find themselves in between a rock and hard place.


LET ME BE CLEAR THIS IS NOT A DEV FAILING. THIS IS PURELY PR and LEGAL. DEV SHOULDNT HAVE TO DEAL WITH THIS BS. BUT GM's should have had this as priority one and been on top of Legal and PR everyday for an answer to this. They didnt and here we are. Or maybe they did and Legal and PR are still clueless on what to do(fire em 3 months and still no answer thats utter fail, get rid of them this is corporate you dont let that stuff slide) If CCP isn't prepared to do that then thats okay no shame in it just as many dusters and EVE capsuleers have learned if you try to grow your organization too big too fast without the proper logistics before you are ready you will fall under the weight of the structure.

But consumers asking to enforce the terms of an agreement that were clearly written is by no means selfish or wrong, its in fact wrong for people to ask anyone to not enforce the rights of a contract which is exactly what people are asking for. Never mind that the gaming and more largely the entertainment industry as a whole use copyrights on their IP to protect ownership in a manner that allows them to "own" the product and simply use licensing law to give out a copy that is subject to change on the owners whim leaves consumers in a very weak position and at the mercy of content makers this change on the terms any changes into the EULA that occurs of it is exaclty the reason why. Consumers only recourse is economy but corporations arent dumb they know that people who want this entertainment will put up with it and will never mass protest to a level that could ever hurt them financially to stop it.

Wait till this thing actually goes into commercial release, Sony has already said they cant do anything on their end becauase the game is
is not in commercial release. Once its is officially commercial release Sony can use its support services to bear pressure on CCP and im telling you that is not where CCP want to find themselves in. This is a goddman nightmare for CCP PR and Marketing and Legal.


Keep that fact in mind their is a third party involved in the sale of these items which adds even more legal and PR hurdles to deal with.

You think its bad of us putting pressure directly on CCP over this, you have any idea what happens this gets into Sony's hands on commercial release or gamestops.


I will end by re-iterating this one more time

THIS IS CCP MARKETING, PR and LEGALS fault with perhaps same blame belonging to GM's (please don't ban me for keeping it real). GET OFF THE BLAME THE DEVS BANDWAGON THIS SHOULD NEVER BE SOMETHING THEY SHOULD EVER HAVE TO WORRY ABOUT AND IF I MANAGED AN ORGANIZATION WHERE MY TALENT IS BEING MISMANAGED LIKE THAT AND DEVS ARE BEING SADDLED WITH THIS NONSENSE ID FIRE THE IDIOTS THAT WASTED MY TALENTS' TIME WITH THIS STUFF AND THAT WHAT THE DEVS ARE THEY ARE THE TALENT AND CCP SHOULD TREAT THEM AS SUCH.