You specifically I already responded to and I told you, it's unlikely you will see any kind of refund because your purchase had to have been made many months ago, when BPOs were still for sale.

I'm really sorry, but a good case can be made that during the time between then and now you had ample opportunity to get fair use and value out of your (or whoever's) purchase.


This will only work for transactions made in the last three months because of that "fair use and value" limitation, in addition to the unreasonableness of asking Sony to comb through transaction records up to two years old in an attempt to refund every purchase you might have ever made in DUST.

Just called in to SONY, they confirmed my purchases would be refunded withing 3-5 business days, worked first try no need to ask for a supervisor or anything, just explain to them whats happening here, and it probably wont hurt if you tell them you want to spend the money you'd be getting back on other SONY products, that's what I did and I got no problems.

I also brought up that many people here are posting of their success with this process, and that if others have been refunded you should too.

Good luck everyone!

Got off the phone with sony, the rep I spoke to put in a refund request for every transcation he could find on my account tied to Dust 514 since I first started playing. Apparently a refund team will investigate and respond within 5-7 business days, via email.

Until the money is posted back to my psn wallet, I wont call it a success... but I didn't need to ask for a supervisor, and the rep I spoke to said I was the first person he had spoken to regarding this issue. He was helpful tho, and even agreed that what is happening is garbage.

Good luck to everyone else, will try to remember to post back here if/when any of the $$ is posted back to the account.

I really hate to self-bump but this needs to stay first page, people need to know they can get their money back.



So um... bump?

Well, I just got off the phone with some Sony rep and he said that sales are final and they don't do refunds on DLC.

However, they did say that there is something active for PS4 development in regards of Dust 514. So, even though I didn't get a refund (and I talked at length with the rep), I'm alright with not getting a refund.

Well, I just got off the phone with some Sony rep and he said that sales are final and they don't do refunds on DLC.

However, they did say that there is something active for PS4 development in regards of Dust 514. So, even though I didn't get a refund (and I talked at length with the rep), I'm alright with not getting a refund.

Call back and speak to a different rep.
If still no luck ask for a supervisor, and if all else fails site all the success others are having here, at least a few dozen people have confirmed they are being refunded.
I have a hard time believing they'll tell some people no while the majority are told yes.

I have to disagree... the rep I spoke to said he was forwarding the refund requests to the refund "team" for investigation which would take 5-7 business days. He gave me several refund ticket numbers as well in case I needed to follow up. I would assume some other people here who have reported in that "I am getting a refund" were probably not listening too well, and were told similar. They aren't going to click a button and put money back in your wallet without first investigating...

So until people confirm they actually got the money placed back in the wallet.. it is all heresay for now. Glad that sony reps answered the calls, and some are at least willing to investigate rather than read from a script.

This may be true in some cases, and no of course they won't just hit a button and call it square in any case.


But I was not told my case was "forwarded to a refund team" at any point. I was told, by the supervisor I spoke to that the refund would be processed and the funds available for use again within 3-5 days.

There was no "maybe yes, maybe no" for me, personally. There was a "Yes, we can do that. Here is your ticket number, expect your refund in three to five days."

Now come day six, if I don't have my refund I will have issues with SONY that will need to be addressed. But for now, SONY are heroes in my book, cleaning up CCPs mess.



I'd like to say further though, that SONY has very little reason to NOT process a transaction refund like this. SONY loses nothing from this type of charge-back. In fact SONY stands to GAIN from it.

SONY took a cut from the transaction the first time I spent the wallet funds on CCP's aurum.
The funds are placed back in my PSN wallet, I will spend them again on some other game's items or DLC, SONY will take a cut from that new transaction as well.

SONY is out of pocket NOTHING, and stands to actually gain.

Any blowback caused by these refunds land squarely at CCP's feet when they ask SONY "What are these charges you're handing us this month?" and SONY replies "The customers weren't satisfied with what you sold them, we gave them their money back, and you're now going to reimburse us what we had to front them."

THIS
I was told the exact same thing. He put me on hold and went about a minor investigation while I was waiting, was able to confirm the purchase dates and ammounts, and told me the refund is in process and will be available to me again in 3-5 business days, also asked if I wanted it in PSN form or credit card form. I chose PSN, they've always been good to me and I've no reason to take the money out of their hands too.

I was given one case number to call back if for any reason the reimbursement is not here within 5 days.

Call back and speak to a different rep.
If still no luck ask for a supervisor, and if all else fails site all the success others are having here, at least a few dozen people have confirmed they are being refunded.
I have a hard time believing they'll tell some people no while the majority are told yes.

Back to page one with you!