DUST Search - Aurum refunds

ER-Bullitt wrote:

Poncho Polous wrote:

Rami Hamilo wrote:

Well, I just got off the phone with some Sony rep and he said that sales are final and they don't do refunds on DLC.

However, they did say that there is something active for PS4 development in regards of Dust 514. So, even though I didn't get a refund (and I talked at length with the rep), I'm alright with not getting a refund.

Call back and speak to a different rep.
If still no luck ask for a supervisor, and if all else fails site all the success others are having here, at least a few dozen people have confirmed they are being refunded.
I have a hard time believing they'll tell some people no while the majority are told yes.

I have to disagree... the rep I spoke to said he was forwarding the refund requests to the refund "team" for investigation which would take 5-7 business days. He gave me several refund ticket numbers as well in case I needed to follow up. I would assume some other people here who have reported in that "I am getting a refund" were probably not listening too well, and were told similar. They aren't going to click a button and put money back in your wallet without first investigating...

So until people confirm they actually got the money placed back in the wallet.. it is all heresay for now. Glad that sony reps answered the calls, and some are at least willing to investigate rather than read from a script.


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Ayrie Coronach DUST University Ivy League 19	Posted - 2014.05.02 18:21:00 - [1] - Quote Don't know how long this thread will last before being locked and/or deleted, but here goes. If you've spent money on aurum, call 1-800-345-SONY as soon as possible. They can and will refund transactions for aurum as far back as three months. If, like me you've purchased a booster, some weapons or suits, anything in the last three months and you want your money back in light of today's "announcements" regarding DUST, Sony will reimburse to your PSN wallet the amounts spent. You may be told by the first line of support staff that this isn't possible, but it absolutely is. Just ask to speak to the representative's supervisor and they will start the refund process, which will take 3-5 days. I just had it done, my thanks to supervisor D***** (rest of name withheld to protect the awesome!) Now I absolutely expect and understand that CCP has the right to deny access to DUST 514 in light of my having done this, no company likes dealing with a charge-back, which this essentially is. Anyone who takes advantage of this process needs to understand and accept the potential for service denial/character deletion as well. It's not much of a stand, but I'll take it. CCP can be on the receiving end of broken promises for once.
Ayrie Coronach DUST University Ivy League 29	Posted - 2014.05.02 18:42:00 - [2] - Quote Duke Noobiam wrote: You have no reason for returning your purchases, if I were SONY I would deny all these requests. Can't express how very glad I am that you're not SONY, then. SONY understands that being complicit in a bait-and-switch isn't good for business. Last week I spent money on an MMOFPS that promised continual updates and expansion into the New Eden universe. Today I was told that DUST was NOT the MMOFPS with continual updates and expansion into the New Eden universe, that MMOFPS actually isn't out yet, and when it IS released it won't be on PS3. SONY is keeping a customer here, and I will happily empty out my PSN wallet on other products and services that they offer. CCP gets to watch that money of mine they thought they had get pulled out and handed to a developer that has delivered on its promises.
Ayrie Coronach DUST University Ivy League 37	Posted - 2014.05.02 18:51:00 - [3] - Quote Ghost Kaisar wrote: Done. Thank you You're welcome. But all thanks should go to SONY, for being reasonable and understanding toward their customers.
Ayrie Coronach DUST University Ivy League 60	Posted - 2014.05.02 19:16:00 - [4] - Quote jerrmy12 kahoalii wrote: What if I had a bpo lav code remeemed? I don't think there's much that can be done about BPOs. The limitation is three months, anything further back than that is; A.) Difficult and time-consuming to find transaction records for B.) Happened long enough ago that it can be argued you got fair use and value for your money Which I did. I got plenty of use out of my BPOs, aurum proto weapons while I skilled up and boosters for the last year or so. But with today's announcement comes the realization that this game's support has been pulled. Development has been halted (not "back burner-ed" but halted) and that makes this game no longer an MMOFPS with continual updates and content expansion. Which is what I recently spent money on. The product as it is today is no longer the product I paid for. A product very similar to the product I thought I recently paid for has been announced today for the PC, and its name is Legion. Ergo, bait-and-switch, refunds.
Ayrie Coronach DUST University Ivy League 69	Posted - 2014.05.02 19:24:00 - [5] - Quote jerrmy12 kahoalii wrote: Inredeemed 2 lav buleprint codes in 1 month, can I get it refunded and can I email them? I'd probably say no, because those BPO codes have existed since BPOs were a thing you could purchase. Which is well over three months, and SOMEONE could have got fair use out of them during the time they've existed. You didn't, and that truly sucks, but I don't think you'll have much luck. However you can get in touch with SONY through their live-chat support. Link below for all their contact options. Playstation Network Support
Ayrie Coronach DUST University Ivy League 79	Posted - 2014.05.02 19:51:00 - [6] - Quote Obodiah Garro wrote: Is this legit? Can we have a Dev comment on this and all the implications of taking this action? It is legit. In principle this is just a charge-back. You are demanding return of funds because what you ended up purchasing isn't what was advertised. It isn't ACTUALLY a charge-back in my case because I allowed PSN to keep the money in my wallet instead of it being refunded to my bank account/credit card, so in actuality it is SONY initiating a charge-back of their funds at my request, but in essence it's the same thing. The implications are that CCP absolutely has the right to deny you access to DUST 514's servers/your characters and associated data once you do it, and/or CCP could dispute the charge-back in an attempt to hold onto the money. That second option will have to go to arbitration, which normally doesn't end in favor of the merchant or service provider. As long as you understand and are okay with the very real possibility of CCP refusing you access to the game from this point on, go ahead and get your money back.
Ayrie Coronach DUST University Ivy League 92	Posted - 2014.05.02 20:31:00 - [7] - Quote jerrmy12 kahoalii wrote: All sales are final Im prevented from doing this Sony support line Sony live chat sorry You specifically I already responded to and I told you, it's unlikely you will see any kind of refund because your purchase had to have been made many months ago, when BPOs were still for sale. I'm really sorry, but a good case can be made that during the time between then and now you had ample opportunity to get fair use and value out of your (or whoever's) purchase. This will only work for transactions made in the last three months because of that "fair use and value" limitation, in addition to the unreasonableness of asking Sony to comb through transaction records up to two years old in an attempt to refund every purchase you might have ever made in DUST.
Ayrie Coronach DUST University Ivy League 94	Posted - 2014.05.02 20:55:00 - [8] - Quote I really hate to self-bump but this needs to stay first page, people need to know they can get their money back. So um... bump?
Ayrie Coronach DUST University Ivy League 98	Posted - 2014.05.02 21:27:00 - [9] - Quote Rami Hamilo wrote: Well, I just got off the phone with some Sony rep and he said that sales are final and they don't do refunds on DLC. However, they did say that there is something active for PS4 development in regards of Dust 514. So, even though I didn't get a refund (and I talked at length with the rep), I'm alright with not getting a refund. Did you ask to speak to a supervisor? Did you tell the supervisor that what you were offered and paid for recently is NOT in fact what you were given? I bought items for use in a continually updated MMOFPS connected to the New Eden universe, with promises of expansion and further integration over time. Today CCP changed the format of this game to a shooter sold (given away) as-is with no plans at expansion or integration beyond minor bug-fixes to existing content. They baited us, then switched. Explain this to the SONY rep, and get your money back as others have done.
Ayrie Coronach DUST University Ivy League 103	Posted - 2014.05.02 21:49:00 - [10] - Quote ER-Bullitt wrote: Poncho Polous wrote: Rami Hamilo wrote: Well, I just got off the phone with some Sony rep and he said that sales are final and they don't do refunds on DLC. However, they did say that there is something active for PS4 development in regards of Dust 514. So, even though I didn't get a refund (and I talked at length with the rep), I'm alright with not getting a refund. Call back and speak to a different rep. If still no luck ask for a supervisor, and if all else fails site all the success others are having here, at least a few dozen people have confirmed they are being refunded. I have a hard time believing they'll tell some people no while the majority are told yes. I have to disagree... the rep I spoke to said he was forwarding the refund requests to the refund "team" for investigation which would take 5-7 business days. He gave me several refund ticket numbers as well in case I needed to follow up. I would assume some other people here who have reported in that "I am getting a refund" were probably not listening too well, and were told similar. They aren't going to click a button and put money back in your wallet without first investigating... So until people confirm they actually got the money placed back in the wallet.. it is all heresay for now. Glad that sony reps answered the calls, and some are at least willing to investigate rather than read from a script. This may be true in some cases, and no of course they won't just hit a button and call it square in any case. But I was not told my case was "forwarded to a refund team" at any point. I was told, by the supervisor I spoke to that the refund would be processed and the funds available for use again within 3-5 days. There was no "maybe yes, maybe no" for me, personally. There was a "Yes, we can do that. Here is your ticket number, expect your refund in three to five days." Now come day six, if I don't have my refund I will have issues with SONY that will need to be addressed. But for now, SONY are heroes in my book, cleaning up CCPs mess. I'd like to say further though, that SONY has very little reason to NOT process a transaction refund like this. SONY loses nothing from this type of charge-back. In fact SONY stands to GAIN from it. SONY took a cut from the transaction the first time I spent the wallet funds on CCP's aurum. The funds are placed back in my PSN wallet, I will spend them again on some other game's items or DLC, SONY will take a cut from that new transaction as well. SONY is out of pocket NOTHING, and stands to actually gain. Any blowback caused by these refunds land squarely at CCP's feet when they ask SONY "What are these charges you're handing us this month?" and SONY replies "The customers weren't satisfied with what you sold them, we gave them their money back, and you're now going to reimburse us what we had to front them."

Ayrie Coronach DUST University Ivy League 107	Posted - 2014.05.02 22:11:00 - [11] - Quote Bump for great consumer justice!
Ayrie Coronach DUST University Ivy League 110	Posted - 2014.05.02 22:33:00 - [12] - Quote Back to page one with you! CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 113	Posted - 2014.05.02 22:43:00 - [13] - Quote MUDFLAPS McGILLICUTTY wrote: Ayrie Coronach wrote: Back to page one with you! Heads up, I had a similar thread going and they just deleted it. My hope is that they are deleting redundant threads that carry the same information. If not and they're deleting ALL threads with said information... good PR move. Really good. Right up there with kissing hands and shaking babies. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 119	Posted - 2014.05.02 23:34:00 - [14] - Quote Ghost Kaisar wrote: I got denied, but I think that my problem was in how I expressed my desire for a refund. Will try this argument later. Make sure to ask for a supervisor if the front-line support personnel turn you down! I was told the same thing, but the answer reversed when I spoke to the man's boss. It's not malicious or anything, it's just the grunts really are told to say "I'm sorry I can't do that" for anything they don't have written in their handbooks, and it's true, they can't. The argument I made was that the game was advertised as an MMOFPS to be continually developed and iterated upon (and still is advertised in such a manner bee tee dubs) when in fact development has ceased and the only future updates will be along the lines of bug-fixes. Actual new content development and generation has halted, therefore the game as it is today has radically shifted from what it was last week when I dropped more money on it. I was baited, CCP switched. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 120	Posted - 2014.05.02 23:56:00 - [15] - Quote Aero Yassavi wrote: I tried calling multiple times using the same script other people have used and my guys keep telling me this is a non-issue and I should take it up with CCP. Have you asked to speak with a supervisor? Are you requesting refunds for transactions in the last 90 days? Are you specifying that you'd like the amount returned to your PSN wallet, and not charged back directly to your bank account/credit card? Plenty of us have been assured we will have our refunds, I'd like to figure out why some are having issues so that they can be addressed and everyone who wants their money back can get it. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 122	Posted - 2014.05.03 00:14:00 - [16] - Quote Vinny Gar wrote: Did the live chat thing. Explained the situation in rather lengthy detail, and the representative told me that they could not guarantee a refund, but they would file one for me through ccp and that I would would be emailed in 3-5 days with results. They also told me I should contact ccp directly. I don't have the highest hopes that I will be refunded, but we'll see what happens. Results seem to be pretty split between those of us who spoke to representatives on the phone and those who used the live chat. You guys seem to be getting much more wishy-washy answers. By chance did you request a supervisor? Everyone be aware of this, though. At least in the U.S.A. you have to right to initiate a charge-back directly through your bank/credit card company, for most purchases up to a year past. This WILL refund the money to you (unless the company you're initiating the charge-back against files for arbitration, even then you're likely to win), but when all's said and done CCP will probably never want to do business with you again, and SONY might not either. So think carefully before deciding to utilize that option, but be aware that it IS an option. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 129	Posted - 2014.05.03 01:20:00 - [17] - Quote Aero Yassavi wrote: Yup to all. The guy is saying because I received the items that it doesn't matter, and that it doesn't matter that CCP stopped development (despite their promise) to shift focus on another title as he doesn't render the items I purchased as useless like they are. I would call them back, were I you. Get a different supervisor, make it clear that the game has radically shifted it's development focus (to one of... not developing anymore) and withheld notice of this shift in focus from its playerbase while still selling in-game items as if nothing had changed. Also, make mention that you will be getting your money back, through your credit card company/bank if you need to in the form of a charge-back. Tell them you understand that doing so will sour your relationship with SONY and you'd be much happier if SONY would just refund the amount to your PSN wallet so that you can spend the money on other services SONY offers, but you're willing to potentially end your business relationship with them if it means getting your money back. Or something to that effect. Most companies are willing to do a little extra if it means keeping a customer, even a disgruntled one, rather than losing their business altogether. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 137	Posted - 2014.05.03 02:04:00 - [18] - Quote LEHON Xeon wrote: There is one thing that concerns me with this. Given the enormous amount of money I've put in here, I'd take a refund, even if it was only 90 days. The thing that makes me think twice is that what if CCP comes back with a suit of their own based upon their EULA or their version of what was delivered for what was paid out? Best they can do is arbitration, which in most cases isn't decided in favor of the merchant or service provider. Something like 20% of charge-back arbitration doesn't work out for the customer. The rest of the time the customer wins, and in most cases it never makes it to arbitration because the merchant doesn't want to deal with the hassle. I recommend everyone that wants a refund to keep at it, call back and try another representative, if you're dead set on your refund than initiate a charge-back through your credit card provider or bank. If you feel you have been swindled and didn't get fair value for your purchase, don't give up on the first call. Stand up and make a fuss until you can't be ignored. A polite, genial fuss, but a fuss! CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 160	Posted - 2014.05.03 20:27:00 - [19] - Quote Try again, get a different supervisor. Make your case as you've already done. It would seem based upon the testimonials of the last few people to do this, that CCP and SONY have had a talk with each-other since sometime yesterday. And that SONY might be backing up CCP going forward. All speculation mind, but that's how it seems. Regardless, call back. Do it again, this time tell them (if you're serious, and you absolutely want your money back above all else) that SONY can refund you, or your credit card company/bank can refund you. In the first case, SONY holds onto your money and you spend it again on something else that SONY offers. In the second, SONY loses your money period, and you'll spend it elsewhere. Just know however, that SONY can refuse to do business with you in the future if you do this. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 161	Posted - 2014.05.03 22:14:00 - [20] - Quote There's still the option of an actual charge-back, if you are up to it. Again though, be aware that doing so jeopardizes your business relationship with SONY in the future. All comes down to how strongly you feel you were swindled, and how strong your desire to un-swindle yourself is. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!

Ayrie Coronach DUST University Ivy League 168	Posted - 2014.05.03 23:27:00 - [21] - Quote Ceadda Sai wrote: I plan to spend my remaining Aurum and use up my Aurum gear to actually kick some *** in the remaining time Dust keeps going. I am still getting the value that I paid for this gear, but now I'm being less stingy about it, and actually having FUN! Isn't that the whole point of this game was to have fun??? Or is everyone too obsessed with winning? I can understand the people who bought the collectors editions and had invested money into BPO, but it's simply just that. An investment (kinda like real life) which you had your time to use it. Nothing last forever, and dust was circling the drain long before the announcement was made. Grab your weapons, nut up, and go out fighting rather then whining like a bunch of adolescents. First off, get bent. I mean that in the nicest way I can, I don't really wish any harm on you and I'm sure you're a wonderful person, please forgive me. But that condescending last sentence deserved it, get bent. Now secondly, I didn't ask for a refund for every dime I've ever spent on DUST. I own a ton of BPOs across three accounts, I've bought more boosters than I can count, and hundreds of proto-level weapons and equipment to use while I skilled up from advanced. I didn't want my money back from any of those purchases, it was cash well spent and I enjoyed the use of those items. I got the refund for money I spent in the last three months, after the point in time CCP had pulled developer support from the game so that they could work on Legion without informing anyone about it. Those purchases I would NOT be getting my money's worth out of. There will be no further expansion of the game. No new content, no more striving to reach the goals and keep the promises CCP made (and until yesterday continued to make) about where this game was going. They changed the terms this game was defined by when they set a functional end-point to progression and content expansion, and they did so without any notice. I got my money back for my recent purchases as a result, since they plainly no longer carried the value they once had in light of the new information. I don't see anything wrong with that, and I don't see how it makes me or anyone else who has sought a refund a "whining adolescent". CCP didn't hold up their end of the bargain. So I didn't uphold mine. Quid pro quo. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 169	Posted - 2014.05.03 23:45:00 - [22] - Quote Lucrezia LeGrand wrote: ah. so this isn't a thing then? no refunds? well, shame on me for being so easily fooled. Guess I'll still play dust until I run out of ISK, but no more Aurum spending for me. It was yesterday, myself and several others were refunded. It would appear though, that CCP has had a talk with SONY in the time since and persuaded them to deny refunds. I don't know what the status of refund potential is right now, but the last few people in here haven't met with any luck. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!