DUST Search - Aurum refunds

Duke Noobiam wrote:

Ayrie Coronach wrote:

Don't know how long this thread will last before being locked and/or deleted, but here goes.

If you've spent money on aurum, call 1-800-345-SONY as soon as possible. They can and will refund transactions for aurum as far back as three months.

If, like me you've purchased a booster, some weapons or suits, anything in the last three months and you want your money back in light of today's "announcements" regarding DUST, Sony will reimburse to your PSN wallet the amounts spent.

You may be told by the first line of support staff that this isn't possible, but it absolutely is. Just ask to speak to the representative's supervisor and they will start the refund process, which will take 3-5 days.

I just had it done, my thanks to supervisor D***** (rest of name withheld to protect the awesome!)

Now I absolutely expect and understand that CCP has the right to deny access to DUST 514 in light of my having done this, no company likes dealing with a charge-back, which this essentially is.
Anyone who takes advantage of this process needs to understand and accept the potential for service denial/character deletion as well.

It's not much of a stand, but I'll take it. CCP can be on the receiving end of broken promises for once.

You have no reason for returning your purchases, if I were SONY I would deny all these requests.

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Ayrie Coronach DUST University Ivy League 113	Posted - 2014.05.02 22:43:00 - [91] - Quote MUDFLAPS McGILLICUTTY wrote: Ayrie Coronach wrote: Back to page one with you! Heads up, I had a similar thread going and they just deleted it. My hope is that they are deleting redundant threads that carry the same information. If not and they're deleting ALL threads with said information... good PR move. Really good. Right up there with kissing hands and shaking babies. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Vapor Forseti THE-TITANS 413	Posted - 2014.05.02 23:02:00 - [92] - Quote I'd like to get a refund, but what do I say? I'm going to need a valid excuse. ._. >CCP Saberwing: "NERF EVERYTHING!!!" *THE-TITANS* Director and the one-and-only Mr. Contradiction
MUDFLAPS McGILLICUTTY TeamPlayers Dirt Nap Squad. 191	Posted - 2014.05.02 23:07:00 - [93] - Quote Vapor Forseti wrote: I'd like to get a refund, but what do I say? I'm going to need a valid excuse. ._. False advertisement / Fraud They announced this as a supported product connected with Eve and today announced that support and connection will be severed. They also proved this has been a long-standing goal by stating that they had pulled most of the Dust 514 development team four months ago and left only a skeleton team behind. This entire period they have been selling packages and acting as if they are actively developing the game with your money. Instead, that money is now going to a game which is not playable on your (and Sony's) PS3. "LASER-FOCUSED" R.I.P. Dust 5/14 (We Finally Figured Out What it Means!) 90 Day AUR Refunds! Call 1-800-345-SONY
MUDFLAPS McGILLICUTTY TeamPlayers Dirt Nap Squad. 193	Posted - 2014.05.02 23:09:00 - [94] - Quote Ayrie Coronach wrote: My hope is that they are deleting redundant threads that carry the same information. If not and they're deleting ALL threads with said information... good PR move. Really good. Right up there with kissing hands and shaking babies. I would like to see the entire front page of General with nothing but "Refund" posts, to be honest.... "LASER-FOCUSED" R.I.P. Dust 5/14 (We Finally Figured Out What it Means!) 90 Day AUR Refunds! Call 1-800-345-SONY
Dheez Kinsho Swords Caldari State 114	Posted - 2014.05.02 23:19:00 - [95] - Quote Triple Repair Madrugar wrote: Just be warned that CCP is vindictive and will likely close all related CCP accounts. What of it, They fired the first shot and aimed it right up our Arse, and after 2 years of warfare in New Eden the only reaction I know is to shoot back.
Buster Friently Rosen Association 2176	Posted - 2014.05.02 23:20:00 - [96] - Quote Good luck with the refunds guys.
Ghost Kaisar Fatal Absolution Dirt Nap Squad. 4606	Posted - 2014.05.02 23:21:00 - [97] - Quote MUDFLAPS McGILLICUTTY wrote: Vapor Forseti wrote: I'd like to get a refund, but what do I say? I'm going to need a valid excuse. ._. False advertisement / Fraud They announced this as a supported product connected with Eve and today announced that support and connection will be severed. They also proved this has been a long-standing goal by stating that they had pulled most of the Dust 514 development team four months ago and left only a skeleton team behind. This entire period they have been selling packages and acting as if they are actively developing the game with your money. Instead, that money is now going to a game which is not playable on your (and Sony's) PS3. I got denied, but I think that my problem was in how I expressed my desire for a refund. Will try this argument later. Headed to Destiny PSN: EVL_Elgost105 Get DUST purchases from last 90 days refunded! 1-800-345-SONY and press 2 then 2
Ayrie Coronach DUST University Ivy League 119	Posted - 2014.05.02 23:34:00 - [98] - Quote Ghost Kaisar wrote: I got denied, but I think that my problem was in how I expressed my desire for a refund. Will try this argument later. Make sure to ask for a supervisor if the front-line support personnel turn you down! I was told the same thing, but the answer reversed when I spoke to the man's boss. It's not malicious or anything, it's just the grunts really are told to say "I'm sorry I can't do that" for anything they don't have written in their handbooks, and it's true, they can't. The argument I made was that the game was advertised as an MMOFPS to be continually developed and iterated upon (and still is advertised in such a manner bee tee dubs) when in fact development has ceased and the only future updates will be along the lines of bug-fixes. Actual new content development and generation has halted, therefore the game as it is today has radically shifted from what it was last week when I dropped more money on it. I was baited, CCP switched. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
InsidiousN Ancient Exiles. 237	Posted - 2014.05.02 23:42:00 - [99] - Quote BUMP! Call SONY now people and put in your ticket for a refund, be polite and clear. Reference that other players have also put in requests for refunds and that you'd like to also have your request added for review. 1-800-345-SONY. PRESS 2 THEN 2. GET YOUR REFUND. RE-POST THIS IN YOUR SIG. Be polite, they want to refund you!
LittleCuteBunny 494	Posted - 2014.05.02 23:49:00 - [100] - Quote Don't forget to file a complaint against Dust 514 @ https://np.us.playstation.com/ Graveyard 514 Project Legion is a different game, meaning nothing you do in Dust 514 will port to it.

Aero Yassavi Praetoriani Classiarii Templares Praetoria Imperialis Excubitoris 8284	Posted - 2014.05.02 23:52:00 - [101] - Quote I tried calling multiple times using the same script other people have used and my guys keep telling me this is a non-issue and I should take it up with CCP. Amarr are the good guys.
Ayrie Coronach DUST University Ivy League 120	Posted - 2014.05.02 23:56:00 - [102] - Quote Aero Yassavi wrote: I tried calling multiple times using the same script other people have used and my guys keep telling me this is a non-issue and I should take it up with CCP. Have you asked to speak with a supervisor? Are you requesting refunds for transactions in the last 90 days? Are you specifying that you'd like the amount returned to your PSN wallet, and not charged back directly to your bank account/credit card? Plenty of us have been assured we will have our refunds, I'd like to figure out why some are having issues so that they can be addressed and everyone who wants their money back can get it. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
microwave UDIE S.e.V.e.N. General Tso's Alliance 73	Posted - 2014.05.02 23:58:00 - [103] - Quote Duke Noobiam wrote: Ayrie Coronach wrote: Don't know how long this thread will last before being locked and/or deleted, but here goes. If you've spent money on aurum, call 1-800-345-SONY as soon as possible. They can and will refund transactions for aurum as far back as three months. If, like me you've purchased a booster, some weapons or suits, anything in the last three months and you want your money back in light of today's "announcements" regarding DUST, Sony will reimburse to your PSN wallet the amounts spent. You may be told by the first line of support staff that this isn't possible, but it absolutely is. Just ask to speak to the representative's supervisor and they will start the refund process, which will take 3-5 days. I just had it done, my thanks to supervisor D***** (rest of name withheld to protect the awesome!) Now I absolutely expect and understand that CCP has the right to deny access to DUST 514 in light of my having done this, no company likes dealing with a charge-back, which this essentially is. Anyone who takes advantage of this process needs to understand and accept the potential for service denial/character deletion as well. It's not much of a stand, but I'll take it. CCP can be on the receiving end of broken promises for once. You have no reason for returning your purchases, if I were SONY I would deny all these requests. What? Signature that says stuff.
Vinny Gar grief thief 28	Posted - 2014.05.03 00:06:00 - [104] - Quote Did the live chat thing. Explained the situation in rather lengthy detail, and the representative told me that they could not guarantee a refund, but they would file one for me through ccp and that I would would be emailed in 3-5 days with results. They also told me I should contact ccp directly. I don't have the highest hopes that I will be refunded, but we'll see what happens. cosbyness is next to godliness
Kam L Tow Myrmidon Syndicate 0	Posted - 2014.05.03 00:13:00 - [105] - Quote I called and was on phone for over 40 minutes with PS3. There is nothing they will do about this because they know nothing about it!!!! No refund!!!!! They said call back in 3-4 days and they might know more about it then. They "noted" my frustration over the game going to PC, but will do nothing else until they know more.
Ayrie Coronach DUST University Ivy League 122	Posted - 2014.05.03 00:14:00 - [106] - Quote Vinny Gar wrote: Did the live chat thing. Explained the situation in rather lengthy detail, and the representative told me that they could not guarantee a refund, but they would file one for me through ccp and that I would would be emailed in 3-5 days with results. They also told me I should contact ccp directly. I don't have the highest hopes that I will be refunded, but we'll see what happens. Results seem to be pretty split between those of us who spoke to representatives on the phone and those who used the live chat. You guys seem to be getting much more wishy-washy answers. By chance did you request a supervisor? Everyone be aware of this, though. At least in the U.S.A. you have to right to initiate a charge-back directly through your bank/credit card company, for most purchases up to a year past. This WILL refund the money to you (unless the company you're initiating the charge-back against files for arbitration, even then you're likely to win), but when all's said and done CCP will probably never want to do business with you again, and SONY might not either. So think carefully before deciding to utilize that option, but be aware that it IS an option. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Aero Yassavi Praetoriani Classiarii Templares Praetoria Imperialis Excubitoris 8285	Posted - 2014.05.03 00:25:00 - [107] - Quote Ayrie Coronach wrote: Aero Yassavi wrote: I tried calling multiple times using the same script other people have used and my guys keep telling me this is a non-issue and I should take it up with CCP. Have you asked to speak with a supervisor? Are you requesting refunds for transactions in the last 90 days? Are you specifying that you'd like the amount returned to your PSN wallet, and not charged back directly to your bank account/credit card? Plenty of us have been assured we will have our refunds, I'd like to figure out why some are having issues so that they can be addressed and everyone who wants their money back can get it. Yup to all. The guy is saying because I received the items that it doesn't matter, and that it doesn't matter that CCP stopped development (despite their promise) to shift focus on another title as he doesn't render the items I purchased as useless like they are. Amarr are the good guys.
Ayrie Coronach DUST University Ivy League 129	Posted - 2014.05.03 01:20:00 - [108] - Quote Aero Yassavi wrote: Yup to all. The guy is saying because I received the items that it doesn't matter, and that it doesn't matter that CCP stopped development (despite their promise) to shift focus on another title as he doesn't render the items I purchased as useless like they are. I would call them back, were I you. Get a different supervisor, make it clear that the game has radically shifted it's development focus (to one of... not developing anymore) and withheld notice of this shift in focus from its playerbase while still selling in-game items as if nothing had changed. Also, make mention that you will be getting your money back, through your credit card company/bank if you need to in the form of a charge-back. Tell them you understand that doing so will sour your relationship with SONY and you'd be much happier if SONY would just refund the amount to your PSN wallet so that you can spend the money on other services SONY offers, but you're willing to potentially end your business relationship with them if it means getting your money back. Or something to that effect. Most companies are willing to do a little extra if it means keeping a customer, even a disgruntled one, rather than losing their business altogether. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
skippy678 The Phoenix Federation Caps and Mercs 2472	Posted - 2014.05.03 01:52:00 - [109] - Quote Aero Yassavi wrote: I tried calling multiple times using the same script other people have used and my guys keep telling me this is a non-issue and I should take it up with CCP. me to they straight told me no take it up with CCP...they dont care if i delete my psn....lol Level 2 Forum Warrior
skippy678 The Phoenix Federation Caps and Mercs 2472	Posted - 2014.05.03 01:56:00 - [110] - Quote Ayrie Coronach wrote: Aero Yassavi wrote: I tried calling multiple times using the same script other people have used and my guys keep telling me this is a non-issue and I should take it up with CCP. Have you asked to speak with a supervisor? Are you requesting refunds for transactions in the last 90 days? Are you specifying that you'd like the amount returned to your PSN wallet, and not charged back directly to your bank account/credit card? Plenty of us have been assured we will have our refunds, I'd like to figure out why some are having issues so that they can be addressed and everyone who wants their money back can get it. Im betting they were giving them untill it flooded and then decided to stop at some point(around the time that CCP quickley ripped every pst that said call sony down Level 2 Forum Warrior

Spartan MK420 D.A.R.K L.E.G.I.O.N D.E.F.I.A.N.C.E 270	Posted - 2014.05.03 01:57:00 - [111] - Quote gets popcorn =[ guess competition will thin out soon, when you're all banned. Official Unofficial D.A.R.K L.E.G.I.O.N team mascot.
LEHON Xeon Ahrendee Mercenaries Dirt Nap Squad. 542	Posted - 2014.05.03 01:58:00 - [112] - Quote There is one thing that concerns me with this. Given the enormous amount of money I've put in here, I'd take a refund, even if it was only 90 days. The thing that makes me think twice is that what if CCP comes back with a suit of their own based upon their EULA or their version of what was delivered for what was paid out? Now a very angry and Bitter Vet. CCP, you have further solidified my views that corporations are corrupt POS's.
Vinny Gar grief thief 29	Posted - 2014.05.03 01:58:00 - [113] - Quote Spartan MK420 wrote: gets popcorn =[ guess competition will thin out soon, when you're all banned. you have fun with that cosbyness is next to godliness
Ayrie Coronach DUST University Ivy League 137	Posted - 2014.05.03 02:04:00 - [114] - Quote LEHON Xeon wrote: There is one thing that concerns me with this. Given the enormous amount of money I've put in here, I'd take a refund, even if it was only 90 days. The thing that makes me think twice is that what if CCP comes back with a suit of their own based upon their EULA or their version of what was delivered for what was paid out? Best they can do is arbitration, which in most cases isn't decided in favor of the merchant or service provider. Something like 20% of charge-back arbitration doesn't work out for the customer. The rest of the time the customer wins, and in most cases it never makes it to arbitration because the merchant doesn't want to deal with the hassle. I recommend everyone that wants a refund to keep at it, call back and try another representative, if you're dead set on your refund than initiate a charge-back through your credit card provider or bank. If you feel you have been swindled and didn't get fair value for your purchase, don't give up on the first call. Stand up and make a fuss until you can't be ignored. A polite, genial fuss, but a fuss! CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Henrietta Unknown Sooper Speshul Ponee Fors Dropsuit Samurai 211	Posted - 2014.05.03 02:31:00 - [115] - Quote Well, I've only ever spent 5$ on boosters, so I guess it's not worth a phone call. "When New Eden is in ashes, you have my permission to die." ~ CCP Board
Ghost Kaisar Fatal Absolution Dirt Nap Squad. 4617	Posted - 2014.05.03 02:33:00 - [116] - Quote Ayrie Coronach wrote: Vinny Gar wrote: Did the live chat thing. Explained the situation in rather lengthy detail, and the representative told me that they could not guarantee a refund, but they would file one for me through ccp and that I would would be emailed in 3-5 days with results. They also told me I should contact ccp directly. I don't have the highest hopes that I will be refunded, but we'll see what happens. Results seem to be pretty split between those of us who spoke to representatives on the phone and those who used the live chat. You guys seem to be getting much more wishy-washy answers. By chance did you request a supervisor? Everyone be aware of this, though. At least in the U.S.A. you have to right to initiate a charge-back directly through your bank/credit card company, for most purchases up to a year past. This WILL refund the money to you (unless the company you're initiating the charge-back against files for arbitration, even then you're likely to win), but when all's said and done CCP will probably never want to do business with you again, and SONY might not either. So think carefully before deciding to utilize that option, but be aware that it IS an option. I talked to a supervisor, and she told me to take it up with CCP "All DLC purchases are final" was the quote she used. So I'm submitting a ticket. If they decline that, I'll send a message to the CEO of CCP and tell him that I want a refund, and that this terrible customer service I have received has killed all my faith in CCP, and that I will tell everyone I possibly can NOT to buy from CCP in the future. Just gotta make enough noise people. Headed to Destiny, to Hell with CCP PSN: EVL_Elgost105 RIP Dust514 05/02/14 GG CCP
IMMORTAL WAR HERO NECROM0NGERS Caps and Mercs 139	Posted - 2014.05.03 02:34:00 - [117] - Quote Ayrie Coronach wrote: Don't know how long this thread will last before being locked and/or deleted, but here goes. If you've spent money on aurum, call 1-800-345-SONY as soon as possible. They can and will refund transactions for aurum as far back as three months. If, like me you've purchased a booster, some weapons or suits, anything in the last three months and you want your money back in light of today's "announcements" regarding DUST, Sony will reimburse to your PSN wallet the amounts spent. You may be told by the first line of support staff that this isn't possible, but it absolutely is. Just ask to speak to the representative's supervisor and they will start the refund process, which will take 3-5 days. I just had it done, my thanks to supervisor D***** (rest of name withheld to protect the awesome!) Now I absolutely expect and understand that CCP has the right to deny access to DUST 514 in light of my having done this, no company likes dealing with a charge-back, which this essentially is. Anyone who takes advantage of this process needs to understand and accept the potential for service denial/character deletion as well. It's not much of a stand, but I'll take it. CCP can be on the receiving end of broken promises for once. ur doing gods work good job man Frowned upon by amateurs: The object of war is not to die for your country but make the other bastard die for his. GSP
Charon B SVER True Blood General Tso's Alliance 12	Posted - 2014.05.03 03:03:00 - [118] - Quote bump 90 Day AUR Refunds! Call 1-800-345-SONY
Ja-el 3dge of D4rkness 1	Posted - 2014.05.03 20:21:00 - [119] - Quote So no luck on my first attempt... The supervisor I spoke with said that "the funds had already been transfered to ccp servers" so there was nothing to do about it. Then he said "its not like they are taking down the servers, theyre just not developing anymore for it", to which I replied "exactly! I invested in a product and a plan which is not going to be delivered to me anymore". suggestions?
Ayrie Coronach DUST University Ivy League 160	Posted - 2014.05.03 20:27:00 - [120] - Quote Try again, get a different supervisor. Make your case as you've already done. It would seem based upon the testimonials of the last few people to do this, that CCP and SONY have had a talk with each-other since sometime yesterday. And that SONY might be backing up CCP going forward. All speculation mind, but that's how it seems. Regardless, call back. Do it again, this time tell them (if you're serious, and you absolutely want your money back above all else) that SONY can refund you, or your credit card company/bank can refund you. In the first case, SONY holds onto your money and you spend it again on something else that SONY offers. In the second, SONY loses your money period, and you'll spend it elsewhere. Just know however, that SONY can refuse to do business with you in the future if you do this. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!



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