| Pages: [1] 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 :: one page |
|
|
| Author |
Thread Statistics | Show CCP posts - 11 post(s) |
|
GM Grave
Game Masters
C C P Alliance
220
   |
Posted - 2013.06.03 17:55:00 -
[1] - Quote
Please accept our sincere apologies regarding the delay of Skill Respecs and Account Resets. Unfortunately recent events regarding live issues in both DUST and EVE have forced us to direct key resources towards other tasks, however we remain committed to delivering both Skill Respecs and AUR Account Resets as promised.
Please rest assured that we have received and processed your requests so far, and that if you have received a response from customer support confirming receipt then you are still waiting in a queue while we add the finishing touches to the Skill Respec and AUR Account Reset systems. We hope to resume normal service as soon as possible and thank you for your patience.
[ Lead GM Grave | Project Lead | CCP Customer Relations | EVE Online | DUST 514 ] |
|
Jin Robot
Foxhound Corporation
General Tso's Alliance
769
|
Posted - 2013.06.03 17:58:00 -
[2] - Quote
We understand...some of us anyway. |
Adam Average
D.A.R.K L.E.G.I.O.N
D.E.F.I.A.N.C.E
46
|
Posted - 2013.06.03 18:02:00 -
[3] - Quote
Thank you. For now i can let others know, if i am asked, and they are too lazy to check the forums. |
Baosh Shiryl
DUST University
Ivy League
1
|
Posted - 2013.06.03 18:04:00 -
[4] - Quote
Still curious here, what should I do if my ticket gets closed? |
BL4CK FRIAR
HDYLTA
Defiant Legacy
76
|
Posted - 2013.06.03 18:06:00 -
[5] - Quote
I have had my tickets closed, so I opened another and every few days I log into it and type bump. By the OP's post I am doing unneeded work and annoying you. Sorry, it seemed prudent at the time. |
martinofski
Les Rebelles A Qc
169
|
Posted - 2013.06.03 18:12:00 -
[6] - Quote
BL4CK FRIAR wrote:I have had my tickets closed, so I opened another and every few days I log into it and type bump. By the OP's post I am doing unneeded work and annoying you. Sorry, it seemed prudent at the time.
I guess it was less annoying to send a quick bump reply because you were not sure it felt in a crack than a reply with capslock and filled with crying and swearing.
Keep on the good work CCP. Glad you got that problem solved. |
|
GM Grave
Game Masters
C C P Alliance
224
|
Posted - 2013.06.03 18:30:00 -
[7] - Quote
Baosh Shiryl wrote:Still curious here, what should I do if my ticket gets closed?
A closed ticket will not affect your request once you have received our response.
Once you have received a GM response stating they have recorded your information then your request has already been registered, your ticket will then time out after 7 days unless you chose to respond. |
|
Senator Snipe
THE MASSIVE DYNAMIC
1
|
Posted - 2013.06.03 18:47:00 -
[8] - Quote
http://prntscr.com/183osu
this is the latest message i have received on my gmail asking for the skill respec. I have not received an email from GM and it has been 5 days after i got the "Petition Received" message. |
Ansiiis The Trustworthy
Seraphim Auxiliaries
CRONOS.
49
|
Posted - 2013.06.03 18:54:00 -
[9] - Quote
Thanks, I was getting worried 
|
|
GM Grave
Game Masters
C C P Alliance
225
|
Posted - 2013.06.03 19:09:00 -
[10] - Quote
Senator Snipe wrote:http://prntscr.com/183osu
this is the latest message i have received on my gmail asking for the skill respec. I have not received an email from GM and it has been 5 days after i got the "Petition Received" message.
I see two tickets that appear to be linked to you, both of which received a response, please check your mail providers junk folders. However our response detailed that you had not contacted us via a verified means and that we sought verification, please contact us via the link below for more information:
https://dust514.com/user/help-tickets/ |
|
|
|
NEKKFACE
The Progenies of Warfare
0
|
Posted - 2013.06.03 19:49:00 -
[11] - Quote
I still haven't received a confirmation email, and I put mine in on the 29th. |
Deadeye Dic
IMPSwarm
Negative-Feedback
93
|
Posted - 2013.06.03 20:22:00 -
[12] - Quote
All I did was submit a ticket asking for confirmation that my account was indeed flagged and that I had made purchases prior to 1/22/13. Whithin an hour I got a response confirming my account was flagged and there were purchases made before the cutoff date. Just make sure that if you do this to include the original ticket number.
(In this case I am referring to an account reset on one of my other accounts.) |
Karras Hearn
352 Industries
27
|
Posted - 2013.06.03 21:10:00 -
[13] - Quote
Thanks for the update. I was started to get a little worried that you had finished with respecs/resets and was hoping that the recent issues just meant you were delaying them |
Gotyougood
Planet Express LLC
0
|
Posted - 2013.06.03 21:26:00 -
[14] - Quote
So how exactly do the AUR reset work? is it everything before a specific date or something? Wouldn't want to lose my omega boosters after all. |
Nirwanda Vaughns
Molon Labe.
League of Infamy
54
|
Posted - 2013.06.03 21:40:00 -
[15] - Quote
Gotyougood wrote:So how exactly do the AUR reset work? is it everything before a specific date or something? Wouldn't want to lose my omega boosters after all.
from what i understand you entire chracter is wiped including skillpoints and all assets and your AUR is restored to what it would total before you bought anything, omega boosters included i would have thought |
|
GM Grave
Game Masters
C C P Alliance
228
|
Posted - 2013.06.03 21:54:00 -
[16] - Quote
Nirwanda Vaughns wrote:Gotyougood wrote:So how exactly do the AUR reset work? is it everything before a specific date or something? Wouldn't want to lose my omega boosters after all. from what i understand you entire chracter is wiped including skillpoints and all assets and your AUR is restored to what it would total before you bought anything, omega boosters included i would have thought
This edit should help explain things a bit better:
GM Grave wrote:Edit: More information on Skill Respecs and AUR Account Resets can be found in our DEV Blog.
|
|
Baosh Shiryl
DUST University
Ivy League
2
|
Posted - 2013.06.03 23:54:00 -
[17] - Quote
GM Grave wrote:Baosh Shiryl wrote:Still curious here, what should I do if my ticket gets closed? A closed ticket will not affect your request once you have received our response. Once you have received a GM response stating they have recorded your information then your request has already been registered, your ticket will then time out after 7 days unless you chose to respond.
Ah, yes. I've already received the confirmation email saying I am due for a respec. Many thanks for responding. |
Utsuru Kaiju
IMPSwarm
Negative-Feedback
62
|
Posted - 2013.06.04 00:16:00 -
[18] - Quote
It's okay, I'm not playing your game right now anyway. You already took too long in correcting key issues. Respecs should be the least of your worries. |
Herman Hardon
Seraphim Initiative.
CRONOS.
0
|
Posted - 2013.06.04 00:18:00 -
[19] - Quote
Any chance ya can make an aggmentation for skill repec, kinda like a booster ya buy to have ur sp back to rearange or to spec into another weapon? Id buy it a few times to test diffrent builds .  |
Omni-Soul
Lost Souls of New Eden PMC
0
|
Posted - 2013.06.04 00:55:00 -
[20] - Quote
I looked at my ticket and I saw I'm the Q for my respec. Should I watch my email for an message from you all or am I good to just wait on the respec? Btw great work with all the updates and keep up the great work I hope to see more impressive guns,suits,and equipment from ya'll. |
|
|
Organ Sack
Mercs Inc.
ROFL BROS
2
|
Posted - 2013.06.04 01:49:00 -
[21] - Quote
GM Grave wrote:
Once you have received a GM response stating they have recorded your information then your request has already been registered, your ticket will then time out after 7 days unless you chose to respond.
I filed a petition on the 22nd but still haven't received a GM response, just an automated one. Nothing in my spam/junk folder. So on the 29th I submitted a dust help ticket. No response, automated or otherwise. Left a message on my ticket June 1st. Still no reply, nothing in my spam box. Any help? |
SuperKing BigNuts
Contract Hunters
97
|
Posted - 2013.06.04 07:03:00 -
[22] - Quote
as far as i am aware, even an automated reply counts as a GM response in the loosest of technicalities on your first petition. unless you filed additional messages, they probably didnt look twice at 'skill respec' petitions. and you probably wouldnt have gotten a second automated message seeing as your account was already 'flagged' this prevents people from getting multiple respecs as well.
and is there any chance we will be seeing another batch of respecs during todays Odyssey deployment? or will all hands be busy assisting with the deployment/verification process?
https://forums.dust514.com/default.aspx?g=posts&m=900475#post900475 |
Senator Snipe
Nova Tech Marines
Hephaestus Forge Alliance
1
|
Posted - 2013.06.04 10:52:00 -
[23] - Quote
http://prntscr.com/187je9
I accidentally closed my ticket, i hope i would still get the respec. D: |
Cobra 7B
Seraphim Auxiliaries
CRONOS.
0
|
Posted - 2013.06.04 16:07:00 -
[24] - Quote
Utterly frustrated. One week since I filed a ticket and no change has been made. |
bear90211
DIOS X. II
0
|
Posted - 2013.06.04 20:52:00 -
[25] - Quote
I never got my SP respec, i got my confirmation request, got 85 mill ISK then it went negative, Ive read read the forum that they fixed it, that problem of mine was fixed but now its the 4th and i'm still not reseted on my SP, GM can you do something about it? |
Sam Tektzby
Better Hide R Die
D.E.F.I.A.N.C.E
12
|
Posted - 2013.06.04 22:51:00 -
[26] - Quote
Boyo boyo another time, i know you had hardtimes with that DDoS..but..meh..its oki i-Śll wait little more |
Arrach Sarkal
PIE Inc.
Praetoria Imperialis Excubitoris
0
|
Posted - 2013.06.05 01:14:00 -
[27] - Quote
NEKKFACE wrote:I still haven't received a confirmation email, and I put mine in on the 29th.
Same here, just checked and the ticket is still open so I'm guessing between the weekend and the server/odessey apocalypse things have just combined to slow us down a little. :) |
itsmellslikefish
DIOS X. II
17
|
Posted - 2013.06.05 05:27:00 -
[28] - Quote
Any word on the next wave of respecs? I know il probably be in the last-ish wave but I was just curious. |
Jeremiah Wickels
Exhibition of Shadows
1
|
Posted - 2013.06.05 05:45:00 -
[29] - Quote
It's really not your fault that there were delays, after all the server did get hacked, so don't apologize it's just something we all have to shoulder together. |
Wil Kast
Grupo de Asalto Chacal
CRONOS.
5
|
Posted - 2013.06.05 08:53:00 -
[30] - Quote
My ticket has been closed for a while now. I also received the extra money that I never spent, but regarding my SP respec nothing has happened.
I received my confirmation mail on the 27th. It has just passed a week but we have not feedback about when you are planning to continue with the respecs.
Can you provide some clarity on this?
Thanks |
|
|
|
|
| |
|
| Pages: [1] 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 :: one page |
| First page | Previous page | Next page | Last page |