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Announcement:Skill Respec // AUR Account Reset Delays

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Announcement:Skill Respec // AUR Account Reset Delays

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Author	Thread Statistics \| Show CCP posts - 11 post(s)

GM Grave Game Masters C C P Alliance 220	Posted - 2013.06.03 17:55:00 - [1] - Quote Please accept our sincere apologies regarding the delay of Skill Respecs and Account Resets. Unfortunately recent events regarding live issues in both DUST and EVE have forced us to direct key resources towards other tasks, however we remain committed to delivering both Skill Respecs and AUR Account Resets as promised. Please rest assured that we have received and processed your requests so far, and that if you have received a response from customer support confirming receipt then you are still waiting in a queue while we add the finishing touches to the Skill Respec and AUR Account Reset systems. We hope to resume normal service as soon as possible and thank you for your patience. [ Lead GM Grave \| Project Lead \| CCP Customer Relations \| EVE Online \| DUST 514 ]


GM Grave Game Masters C C P Alliance 224	Posted - 2013.06.03 18:30:00 - [2] - Quote Baosh Shiryl wrote: Still curious here, what should I do if my ticket gets closed? A closed ticket will not affect your request once you have received our response. Once you have received a GM response stating they have recorded your information then your request has already been registered, your ticket will then time out after 7 days unless you chose to respond.


GM Grave Game Masters C C P Alliance 225	Posted - 2013.06.03 19:09:00 - [3] - Quote Senator Snipe wrote: http://prntscr.com/183osu this is the latest message i have received on my gmail asking for the skill respec. I have not received an email from GM and it has been 5 days after i got the "Petition Received" message. I see two tickets that appear to be linked to you, both of which received a response, please check your mail providers junk folders. However our response detailed that you had not contacted us via a verified means and that we sought verification, please contact us via the link below for more information: https://dust514.com/user/help-tickets/


GM Grave Game Masters C C P Alliance 228	Posted - 2013.06.03 21:54:00 - [4] - Quote Nirwanda Vaughns wrote: Gotyougood wrote: So how exactly do the AUR reset work? is it everything before a specific date or something? Wouldn't want to lose my omega boosters after all. from what i understand you entire chracter is wiped including skillpoints and all assets and your AUR is restored to what it would total before you bought anything, omega boosters included i would have thought This edit should help explain things a bit better: GM Grave wrote: Edit: More information on Skill Respecs and AUR Account Resets can be found in our DEV Blog.


GM Grave Game Masters C C P Alliance 238	Posted - 2013.06.18 20:04:00 - [5] - Quote Original post updated: GM Grave wrote: Update: 18th June Pending final QA we expect to deploy the second and final skill respec this week to eligible players that received GM receipt of their requests. In other news we aim to have further updates on AUR account resets next week. Once again please accept our apologies for this delay. [ Lead GM Grave \| Project Lead \| CCP Customer Relations \| EVE Online \| DUST 514 ]


GM Grave Game Masters C C P Alliance 239	Posted - 2013.06.18 20:10:00 - [6] - Quote Organ Sack wrote: Tried twitter, got retweets from basically every twitter personality who plays Dust, no dev or gm reply. Posted in the Council Chambers for the CPM, no reply after two days. You didn't tweet me :(


GM Grave Game Masters C C P Alliance 246	Posted - 2013.06.18 21:05:00 - [7] - Quote Dysnomia Pandora wrote: So basicly they not working on respecs but rather be bussy making money with Gallante week. Or as i call it AURUM WEEK? AURUM BAN PEEPS let ccp burn for there foolishnes. Dont be a corporate slave. Awsome game realy, just the peeps running this game omg. THINK DAMMIT THINK!!!!! Please refrain form hysteria. While skill respecs were delayed, this was because some of our developers were pulled into resolving critical defects, maintaining server uptimes, recovering from server downtimes and defending against DDOS attacks as their number one priority. While it may be true that our content developers and monetisation experts were not diverted to these roles and could publish store update, trust me, as good as they are you don't want our team of artists and excel wizards fixing the server, nor would you want our server leads designing dropsuits and pricing weaponry.


GM Grave Game Masters C C P Alliance 294	Posted - 2013.06.20 13:46:00 - [8] - Quote GM Grave wrote: Update: 20th June We deployed a small respec today alongside other server deployments, we intend to run a longer and potentially final list tomorrow pending deployment processes. [ Lead GM Grave \| Project Lead \| CCP Customer Relations \| EVE Online \| DUST 514 ]


GM Grave Game Masters C C P Alliance 295	Posted - 2013.06.21 12:03:00 - [9] - Quote GM Grave wrote: Update: 21st JuneUnfortunately the full and final list did not pass our deployment process. The procedures in place that prevented today's run are designed to protect the live server from even the most minor or risks and as such we have been forced to postpone until a more suitable and lower risk opportunity presents itself. The respec now being reviewed by the development team with the goal of a Monday deployment. Once again we apologise for this further delay. [ Lead GM Grave \| Project Lead \| CCP Customer Relations \| EVE Online \| DUST 514 ]


GM Grave Game Masters C C P Alliance 296	Posted - 2013.06.24 16:18:00 - [10] - Quote GM Grave wrote: Update: 24th June We have deployed a wave of respecs to TQ! If you contacted support requesting a respec and have not yet received one then please file a new or updated ticket on our website with the subject "Respec" in order that we can address your case. [ Lead GM Grave \| Project Lead \| CCP Customer Relations \| EVE Online \| DUST 514 ]

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