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Ja-el
3dge of D4rkness
1
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Posted - 2014.05.03 20:21:00 -
[1] - Quote
So no luck on my first attempt...
The supervisor I spoke with said that "the funds had already been transfered to ccp servers" so there was nothing to do about it.
Then he said "its not like they are taking down the servers, theyre just not developing anymore for it", to which I replied "exactly! I invested in a product and a plan which is not going to be delivered to me anymore".
suggestions? |
Ja-el
3dge of D4rkness
1
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Posted - 2014.05.03 22:10:00 -
[2] - Quote
Update:
I called a second time, go tthe same level 1 rep.. (weird right?), was really cool about it. He transfers me to a different supervisor, and I got the same message.
"Because the game will continue to be supported, even without new content, we can't process a refund request."
He was also pretty cool about it, but said there was nothing to be done.
Also note that they write up the summary of the conversation in your profile, so the next reps see that the last supervisors rejected your requests...
So, yeah, now I have unused Aurum sitting in game and I can only use it there. So I will, what? buy in game boosters to increase SP? For what? A "possible" transfer to Legion? ...
Man, super disappointed...
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Ja-el
3dge of D4rkness
1
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Posted - 2014.05.03 22:43:00 -
[3] - Quote
In my specific case, I don't think I will go that route. I like Sony products and it really is just CCP being the stereotypical capitalist corporate america role model.
I wonder though.... (and I doubt Rouge would reply to this), if the unused Aurum will also be transferred to Legion. Or if I started on Eve, if my Aurum and equipment would transfer there... |
Ja-el
3dge of D4rkness
3
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Posted - 2014.05.04 01:59:00 -
[4] - Quote
Hi,
As an afterthought, I replied to their "how did you like our customer support" survey with low scores and the following:
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The issue is regarding the discontinued product development & enhancements previously advertised for Dust514 as per CCP initial business plan.
As such, my request was to be refunded any unused in game currency purchased through the PSN. The discontinuation of the product development and enhancements is a breach of product advertisement and therefore a breach in promised product delivery.
The announcement by CCP was made within 90 calendar days of my purchase & within the refund period.
~
I would have continued with more, .... but there was a character limit on the field... |
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