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Garrett Blacknova
Codex Troopers
2678
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Posted - 2013.05.05 03:38:00 -
[31] - Quote
NeoWraith Acedia wrote:Garrett Blacknova wrote:Maken Tosch wrote:What's been decided by CCP has been finalized. Besides, if you ever took the time to purchase all of the militia BPOs when they were dirt cheap (about 50-100 AUR) then you will get a huge influx of extra (FREE) AUR refunded to you anyways. What's been decided by CCP has been "finalised" but also leaves them wide open to perfectly-valid complaints of not honouring the terms agreed to in the Merc Pack. Which means the discussion is still open until it actually happens. And even then, the way is open for further complaints. Quote:Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted.
But this isn't a different "form of refund", the merc pack will be credited in full for release, just like the original agreement says. They have followed that agreement to the letter, nowhere does it say they can't reset characters. It's a conditional credit of Merc Pack contents requiring a reset other players aren't subject to. That isn't the same as the refund agreed to. |
NeoWraith Acedia
Fraternity of St. Venefice Amarr Empire
145
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Posted - 2013.05.05 04:26:00 -
[32] - Quote
Garrett Blacknova wrote: It's a conditional credit of Merc Pack contents requiring a reset other players aren't subject to. That isn't the same as the refund agreed to.
Except getting a reset isn't a condition for being refunded, getting refunded is the condition for getting a reset. Who would want a reset? I have no idea, but that's the way they worded it.
I suppose you could still say that it's a conditional refunded because they're letting you choose between "yes" and "no", and you only get it if you pick "yes"
Then again, I know nothing about law, so i'll shut up now |
Garrett Blacknova
Codex Troopers
2682
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Posted - 2013.05.05 04:32:00 -
[33] - Quote
NeoWraith Acedia wrote:Garrett Blacknova wrote: It's a conditional credit of Merc Pack contents requiring a reset other players aren't subject to. That isn't the same as the refund agreed to.
Except getting a reset isn't a condition for being refunded, getting refunded is the condition for getting a reset. Who would want a reset? I have no idea, but that's the way they worded it. I suppose you could still say that it's a conditional refunded because they're letting you choose between "yes" and "no", and you only get it if you pick "yes" Then again, I know nothing about law, so i'll shut up now You want a refund? On the condition that you let us reset you. The reset is a condition for the refund, not the other way around. And regardless of the fact that you're wrong, that's an argument over semantics and doesn't directly relate to the issue at hand anyway.
What DOES matter is that CCP are telling us we have to accept a character reset to get something they agreed to give us without including a reset as part of the deal. And the Merc Pack terms specifically stated that changing the deal isn't an option, which means it's not an option for THEM any more than it is for ME. |
NeoWraith Acedia
Fraternity of St. Venefice Amarr Empire
145
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Posted - 2013.05.05 04:39:00 -
[34] - Quote
One thing though, I'm pretty sure "No other form of refund is permitted" simply means that they can't give you real life money, or just send you a PSN card or something, it must be done with in-game currency.
Not that they can't offer you other deals, regardless of how bad those deals might be. |
Garrett Blacknova
Codex Troopers
2682
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Posted - 2013.05.05 04:44:00 -
[35] - Quote
NeoWraith Acedia wrote: One thing though, I'm pretty sure "No other form of refund is permitted" simply means that they can't give you real life money, or just send you a PSN card or something, it must be done with in-game currency.
Not that they can't offer you other deals, regardless of how bad those deals might be.
If they were giving us this option AS WELL AS the option they already agreed to give us, then there wouldn't be an argument, would there?
They're saying, "instead of the refund we agreed to give you with the restriction that no other refunds are permitted, we're going to offer you something far less worthwhile to you and still keep your money." |
NeoWraith Acedia
Fraternity of St. Venefice Amarr Empire
145
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Posted - 2013.05.05 05:02:00 -
[36] - Quote
Garrett Blacknova wrote: we're going to offer you something far less worthwhile to you They're offering to let you keep your stats in exchange for not getting a refund.
Is that something that's worthwhile to you? I don't know, but your opinion on it doesn't matter either way. CCP gets to decide the "value" of your time in game, not you.
Quote:You have no interest in the value of your time spent playing the Game, e.g., by the building up of the experience level of your character and the items your character accumulates during your time playing the Game. Your Account, and all attributes of your Account, including without limitation all corporations, actions, groups, titles and characters, and all objects, currency and items acquired, developed or delivered by or to characters as a result of play through your Accounts, are the sole and exclusive property of CCP
So if they decide that the value of the merc pack is of equal to worth to everything on the character you use, then they can make such a deal, because they're changing the merc pack for something "of equal value" i.e. the time you've played and anything you gained from it.
"But CCP isn't resetting other people", this is true, but CCP doesn't actually need a justifiable reason to adjust anybodies stats/SP/assets, they simply can, because none of us have any "interest" in the value of our time. Everything on the characters we use belongs to them, and they can do whatever they want to any of our characters.
This isn't exactly a good way to build PR or trust, but I'm pretty sure that they haven't broken any laws or agreements. Then again, I'm no lawyer |
Ludvig Enraga
KILL-EM-QUICK RISE of LEGION
173
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Posted - 2013.05.05 05:13:00 -
[37] - Quote
I think you are missing the point. Most ppl are not upset that they lost money. Most ppl are upset because they were lied to and betrayed. But I do like your post and an honest effort to reach a compromise and be fair to all sides. |
Ludvig Enraga
KILL-EM-QUICK RISE of LEGION
173
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Posted - 2013.05.05 05:17:00 -
[38] - Quote
I cant wait to see CCP backpedaling and explaining how the dude who made the dev post was not authorized to make it. The ball is in your court CCP. |
Ludvig Enraga
KILL-EM-QUICK RISE of LEGION
173
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Posted - 2013.05.05 05:19:00 -
[39] - Quote
Also, I'd like to see this sort of stunt being pulled off on the US soil. Discounting banking bail out that is. |
Garrett Blacknova
Codex Troopers
2685
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Posted - 2013.05.05 05:25:00 -
[40] - Quote
NeoWraith Acedia wrote:Garrett Blacknova wrote: we're going to offer you something far less worthwhile to you They're offering to let you keep your stats in exchange for not getting a refund. Is that something that's worthwhile to you? I don't know, but your opinion on it doesn't matter either way. CCP gets to decide the "value" of your time in game, not you. So you're saying that there's a reset for everyone except Merc Pack customers? Because that's what this would imply.
No. No they aren't.
People who DIDN'T buy the Merc Pack keep their SP. People who did buy it, with the agreed condition that CCP would credit back the contents of the pack on release, are now being told that we DON'T get that unless we ALSO agree to have our progress - AND ONLY OUR PROGRESS - wiped completely after being promised that wouldn't happen.
Quote:Quote:You have no interest in the value of your time spent playing the Game, e.g., by the building up of the experience level of your character and the items your character accumulates during your time playing the Game. Your Account, and all attributes of your Account, including without limitation all corporations, actions, groups, titles and characters, and all objects, currency and items acquired, developed or delivered by or to characters as a result of play through your Accounts, are the sole and exclusive property of CCP So if they decide that the value of the merc pack is of equal to worth to everything on the character you use, then they can make such a deal, because they're changing the merc pack for something "of equal value" i.e. the time you've played and anything you gained from it. Again, they can do this, IF they reset everybody else with it.
Quote:"But CCP isn't resetting other people", this is true, but CCP doesn't actually need a justifiable reason to adjust anybodies stats/SP/assets, they simply can, because none of us have any "interest" in the value of our time. Everything on the characters we use belongs to them, and they can do whatever they want to any of our characters. This isn't exactly a good way to build PR or trust, but I'm pretty sure that they haven't broken any laws or agreements. Then again, I'm no lawyer No, you're right, CCP doesn't need to have a reason to reset us if they decide they want to. But they've tied this reset to the Merc Pack refund, which means they're not offering the refund we were promised, and are instead offering a different, more restrictive refund in spite of that not being valid according to the terms to which both parties agreed.
While it's much less ethical, it would be closer to a legitimate aswer if CCP decided to select a group of customers to wipe the progress of as an experiment, and it "just happened" to include all the early Merc Pack customers and nobody else, then give us all back our Merc Packs and say, "there's your refund". But they've specifically stated that this reset is part of the refund process, which violates the terms they set out for us. |
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Jin Robot
Polar Gooks
390
|
Posted - 2013.05.05 05:30:00 -
[41] - Quote
If I were CCP, I would release a statement saying, "everyone we have decided to give full refunds of Merc pack on release...and all characters will have a full reset, you now have no choice, so there ya babies" |
Orin the Freak
Pink Fluffy Bounty Hunterz Noir. Mercenary Group
502
|
Posted - 2013.05.05 05:43:00 -
[42] - Quote
The best part is, if any of these kids actually tried to take CCP to court over this (loooool), I hope CCP uses the exact currency in question included in their payment to the best possible lawyer then can find, and counter sue for slander.
I would laugh... so... hard. |
RydogV
Shadow Company HQ
109
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Posted - 2013.05.05 05:45:00 -
[43] - Quote
Wah wah wah...I wanna go home...I want my milk and cookies...I want my mama...I'm not motivated...I'm not dedicated...
This is what you really sound like. Seriously.
Sincerely,
Proud Owner of 4 Merc Packs (Who Doesn't Feel He Got Cheated...In Any Way, Shape or Form) "Have a Nice Day " |
Drud Green
Royal Uhlans Amarr Empire
67
|
Posted - 2013.05.05 05:53:00 -
[44] - Quote
RydogV wrote:Wah wah wah...I wanna go home...I want my milk and cookies...I want my mama...I'm not motivated...I'm not dedicated... This is what you really sound like. Seriously. Sincerely, Proud Owner of 4 Merc Packs (Who Doesn't Feel He Got Cheated...In Any Way, Shape or Form) "Have a Nice Day "
So you like getting bent over and ****** in the ass? Interesting. |
NeoWraith Acedia
Fraternity of St. Venefice Amarr Empire
145
|
Posted - 2013.05.05 05:55:00 -
[45] - Quote
Drud Green wrote:RydogV wrote:Wah wah wah...I wanna go home...I want my milk and cookies...I want my mama...I'm not motivated...I'm not dedicated... This is what you really sound like. Seriously. Sincerely, Proud Owner of 4 Merc Packs (Who Doesn't Feel He Got Cheated...In Any Way, Shape or Form) "Have a Nice Day " So you like getting bent over and ****** in the ass? Interesting. Does that mean you like it rough? cause you're getting it in the ass too |
0 Try Harder
Faabulous
315
|
Posted - 2013.05.05 05:57:00 -
[46] - Quote
imo the way they did it is fine. CCP said they'd reset AUR/Merc Packs, and now they are. There was nothing about having a reset or not when the game went full release.
If that's hard to understand, perhaps an example might help.
> CCP intended to reset SP, ISK and items for everyone, along with merc packs/aur on full release > CCP decided the players did not want their characters reset again > CCP gave the players an option not to have a reset, and put that as the default > CCP is still doing the reset for those who want it
I'm not defending CCP, I just love your tears. Get pwnd. I am probably going to reset an alt, but I find this QQ amusing. |
Heinz Doofenshertz
BetaMax. CRONOS.
380
|
Posted - 2013.05.05 06:06:00 -
[47] - Quote
7 Mercs packs, never assumed I was getting anything back without a reset, do not want a reset for a refund, but knew it was part of the conditions. any time someone asked about it before now it was always stated that we would get refunded any time they reset our characters. and until decemeber they were planning to reset us before launch, unless I am mistaken. They changed their minds, said no more resets were planned, Thus I figured I wouldn't be getting any more refunds, since that was the logical assumption.
You want a refund, fine, you get reset.
You think CCP cheated you, sorry.
now if you will excuse me, I'm gonna go back to laughing at these threads. |
Garrett Blacknova
Codex Troopers
2685
|
Posted - 2013.05.05 06:08:00 -
[48] - Quote
0 Try Harder wrote:imo the way they did it is fine. CCP said they'd reset AUR/Merc Packs, and now they are. There was nothing about having a reset or not when the game went full release.
If that's hard to understand, perhaps an example might help.
> CCP intended to reset SP, ISK and items for everyone, along with merc packs/aur on full release > CCP decided the players did not want their characters reset again > CCP gave the players an option not to have a reset, and put that as the default > CCP is still doing the reset for those who want it
I'm not defending CCP, I just love your tears. Get pwnd. I am probably going to reset an alt, but I find this QQ amusing. Explain the "and" in the line "every reset and for the commercial release" then?
Because if they always intended to reset us on release, it should have read "including the commercial release", or better yet, they should have just ended with the word "reset" and avoided the whole mess they've thrown themselves into here. |
RydogV
Shadow Company HQ
110
|
Posted - 2013.05.05 06:10:00 -
[49] - Quote
NeoWraith Acedia wrote:Drud Green wrote:RydogV wrote:Wah wah wah...I wanna go home...I want my milk and cookies...I want my mama...I'm not motivated...I'm not dedicated... This is what you really sound like. Seriously. Sincerely, Proud Owner of 4 Merc Packs (Who Doesn't Feel He Got Cheated...In Any Way, Shape or Form) "Have a Nice Day " So you like getting bent over and ****** in the ass? Interesting. Does that mean you like it rough? cause you're getting it in the ass too
Not me smart guy. Some of us recognized Open Beta was the end of the line and did it smart. All Aurum spent on Boosters, Blueprints and UVT's. Getting reimbursed for Blueprints and unused UVT's. All Boosters were magically transformed into Skill Points as were the use of all perishables. 'Dragonfly's' and 'Toxins' stacked, racked and ready to sell when the open market kicks in someday. Nope feeling pretty good. And tight...very tight. Thank you. |
DAMIOS82
Seituoda Taskforce Command Caldari State
8
|
Posted - 2013.05.05 06:23:00 -
[50] - Quote
In my opinion its right what ccp is offering. I personally spend over 600 euro worth on Aur, it could even be more. And i don't see any problem with what they are offering. When we whent from closed to open, they stated; be wise what you spend you aur on, for its the last reset and most of us did. Whatever i bought in suits, etc i used to get my +- 9 mill sp in the short time i could play. Now the so called commercial release is upon us (in my oppinion still an alpha) And they give you a choice, I can either keep my sp and get refunded whatever i have left over ( afterall i used the rest the get my sp) or i can choose a full reset and get everything back, but loose the sp, etc. (which would be is logicall, since if i did not used any of it, i would more then likely have maybe a tenth of that sp) what is not fair about that.
Now with the merc pack it stated it would be refunded, it never stated that you would get to keep your sp. So ccp is doing exactly what they said they would, if you want it back sure no problem, but you loose it all and if you choose to keep it, that's also fine but then you just get refunded from what you still have left. Well i choose option 2, we from closed beta allready lost alott of sp because of an earlier reset, because they wanted to make things fair for newbies. Which in my oppinion was allready alott of horse dung, since beeing able to play beta means beeing able to get an advantage. so i would rather keep my sp and get back what i have left, then start over from scratch again and waist another 6 months (plus waisting half a year from closed beta). So that's a full year of nothing, just to start from scratch. I'll pass |
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Garrett Blacknova
Codex Troopers
2686
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Posted - 2013.05.05 06:24:00 -
[51] - Quote
low genius wrote:if you had an idea, you should have brought it up a month ago when ccp was asking what a good solution was. the OP sounds like QQing to me, but then every aurum warrior sounds like a qqer... I think it's worth mentioning that the proposed solution in this thread ISN'T a new idea, and is one that's been suggested multiple times by multiple Merc Pack buyers, myself included, going almost all the way back to when CCP first announced "no more resets". So this WAS an option we'd put on the table as an acceptable solution, whereas the "solution" CCP are going with was almost entirely based on people whining that it's "unfair" to let customers who picked the game up early any more of a headstart than we already got when all our progress was still getting repeatedly reset. |
Rasatsu
Much Crying Old Experts
648
|
Posted - 2013.05.05 06:58:00 -
[52] - Quote
Garrett Blacknova wrote:I think it's worth mentioning that the proposed solution in this thread ISN'T a new idea, and is one that's been suggested multiple times by multiple Merc Pack buyers, myself included, going almost all the way back to when CCP first announced "no more resets". So this WAS an option we'd put on the table as an acceptable solution, whereas the "solution" CCP are going with was almost entirely based on people whining that it's "unfair" to let customers who picked the game up early any more of a headstart than we already got when all our progress was still getting repeatedly reset. The actual solution they went with was something I, a closed-beta merc pack buyer, suggested and found support amongst many other merc pack buyers.
Too bad your side lost, we won. |
Garrett Blacknova
Codex Troopers
2691
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Posted - 2013.05.05 07:04:00 -
[53] - Quote
Rasatsu wrote:Garrett Blacknova wrote:I think it's worth mentioning that the proposed solution in this thread ISN'T a new idea, and is one that's been suggested multiple times by multiple Merc Pack buyers, myself included, going almost all the way back to when CCP first announced "no more resets". So this WAS an option we'd put on the table as an acceptable solution, whereas the "solution" CCP are going with was almost entirely based on people whining that it's "unfair" to let customers who picked the game up early any more of a headstart than we already got when all our progress was still getting repeatedly reset. The actual solution they went with was something I, a closed-beta merc pack buyer, suggested and found support amongst many other merc pack buyers. Too bad your side lost, we won. Source that says it's already happened and nobody arguing for what we were legitimately promised has pressed the issue and forced CCP to change their plans?
Because I'm pretty sure this isn't over until it's ACTUALLY over... |
Arkena Wyrnspire
Turalyon Plus
165
|
Posted - 2013.05.05 07:18:00 -
[54] - Quote
Oh look, another thread of 'entitled' people QQing. |
Lune Solitaire
Immobile Infantry
10
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Posted - 2013.05.05 08:09:00 -
[55] - Quote
All CCP has to do is delay the official commercial release indefinitely to get around this. As long as the game stays as a beta for it's lifetime they don't have to honor the refunds everyone is moaning about. A true commercial release would wipe everything clean in the first place as I'm not aware of any games going from beta to release and allowing players to maintain all their previous progress.
I refuse to believe that anyone who bought a Merc Pack thought to themselves upon using it "Man I can't wait to get all my boosters and AUR back when the game hits commercial release AND keep all my hard-earned boosted SP just like the terms and conditions said because I was sure to go over them with a fine-toothed comb!"
Obviously CCP won't wipe everyone clean again because that would cause a lot of the userbase to quit as they feel they've invested too much time to start over again. However, after the last reset they clearly said there would be no more resets barring extreme circumstances so anyone who disregarded that and proceeded to use up all their boosters and AUR in the most inefficient way possible has no right to complain. The whole commercial release argument was on precisely zero people's minds when they started using up their AUR. |
Garrett Blacknova
Codex Troopers
2694
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Posted - 2013.05.05 08:26:00 -
[56] - Quote
Lune Solitaire wrote:I refuse to believe that anyone who bought a Merc Pack thought to themselves upon using it "Man I can't wait to get all my boosters and AUR back when the game hits commercial release AND keep all my hard-earned boosted SP just like the terms and conditions said because I was sure to go over them with a fine-toothed comb!" It doesn't require a fine-toothed comb to find a single paragraph in a block of text that's little more than an itemised list of contents and that single paragraph I "found". It's pretty hard to miss, actually, and the wording is pretty clear.
"every character reset and for the commercial release" doesn't mean "every character reset including commercial release". It doesn't mean "every character reset and with an optional character reset at commercial release" either. It also doesn't mean "every character reset and maybe at commercial release if we feel like honouring a legally-binding agreement we made with you and took your money for".
Quote:Obviously CCP won't wipe everyone clean again because that would cause a lot of the userbase to quit as they feel they've invested too much time to start over again. However, after the last reset they clearly said there would be no more resets barring extreme circumstances so anyone who disregarded that and proceeded to use up all their boosters and AUR in the most inefficient way possible has no right to complain. The whole commercial release argument was on precisely zero people's minds when they started using up their AUR. You're right. There's definitely nobody who's been bringing this topic up ever since they announced the final reset. |
Arramakaian Eka
Tronhadar Free Guard Minmatar Republic
437
|
Posted - 2013.05.05 10:09:00 -
[57] - Quote
Ludvig Enraga wrote:I think you are missing the point. Most ppl are not upset that they lost money. Most ppl are upset because they were lied to and betrayed. But I do like your post and an honest effort to reach a compromise and be fair to all sides.
No, I get that. I feel lied to and betrayed as well - and I'm not even losing anything! Companies can't change contract terms unilaterally, without a "meeting of the minds," and this change sets a dangerous precedent which doesn't fare well for future disputes. As a result, I can't trust CCP anymore to give them money.
I alluded to the loss of goodwill and damage that has been already done to CCPs reputation in the OP, much of it which won't be undone by any compromise - including the proposed one - or even a full 180 turn. CCP royally screwed up, one of their worst PR disasters they've had - and there's a lot to choose from. The proposal is put on the table (again; I'm not the only or the first one with this) to do some damage control, as much as it is possible.
I wanted to keep all that out of this thread to avoid it getting locked like so many others on the topic. |
DeeJay One
BetaMax. CRONOS.
25
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Posted - 2013.05.05 10:21:00 -
[58] - Quote
ladwar wrote: this is nothing the collectors edition really made me mad
It's a freaking EVE (let me repeat EVE as in EVE Online not Dust 514) collectors edition, for $deitys sake... |
Crash Monster
Snipers Anonymous
156
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Posted - 2013.05.05 10:29:00 -
[59] - Quote
Garrett, the solution CCP put forth IS one we can all live with.
And no, you can't sit around and parse the language and unilaterally decide how it should be interpreted. Your view of the interpretation is clearly in the minority. At the time of writing it was likely assumed commercial release would bring a reset for the purpose of starting with a level playing field.
Just stop QQing you big baby. |
Garrett Blacknova
Codex Troopers
2699
|
Posted - 2013.05.05 10:37:00 -
[60] - Quote
Crash Monster wrote:Garrett, the solution CCP put forth IS one we can all live with.
And no, you can't sit around and parse the language and unilaterally decide how it should be interpreted. Your view of the interpretation is clearly in the minority. At the time of writing it was likely assumed commercial release would bring a reset for the purpose of starting with a level playing field.
Just stop QQing you big baby. I've already posted this tonight, but what the kitten...
lrn2ingrish.
Quote:*IMPORTANT NOTICE: During beta periods, CCP may need to reset characters, skills and other items included in the DUST 514-« Mercenary Pack. DUST 514-« Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted. This is NOT ambiguous wording. It doesn't imply (in any way) that a character reset is required for the Merc Pack to be refunded on commercial release. The use of the word "and" in the context in which it's used implies the exact opposite - a refund of the Merc Pack's contents WITHOUT a reset.
Whether people chose to take it that way or not, that IS what the description said when I bought my Merc Pack, and it IS what the description said for many other customers buying the same product.
I'm not "parsing" the language, just reposting what was clearly stated and pointing out that it was clearly stated. People trying to argue against these facts have "I assumed it meant (insert inaccurate assumption) instead of what it actually said" to try and hold their arguments up.
I'm sorry to hear that the people who actually know how to read are in the minority, but that doesn't mean we're wrong. It just means the majority are idiots. And a large portion of that majority are people who didn't buy the Merc Pack and don't have any right to tell paying customers what rights they think we should have over our own purchases. |
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