Why do people think there needs to be some kind of SP reset? You credit back the merc packs and that's it, you're done, you did EXACTLY WHAT YOU SAID YOU WERE GOING TO DO WHEN WE BOUGHT THE MERC PACK. How is this even a question at this point? how can people fail to understand the basic english written on the merc pack?

Think it's an unfair advantage for people who paid to support the game?
HEAVEN FORBID DEVELOPERS REWARD PAYING CUSTOMERS FOR INVESTING REAL MONEY INTO A BETA
WE JUST CANT HAVE THAT

You're so entitled it's pathetic. CCP should reset your whole character just for this.

Basically, the same part where it says you'll get the merc pack at commercial release, also says that CCP reserves the right to substitute anything at whim. So they could substitute the whole merc pack for 10 AUR and completely screw you over while going with the terms and conditions.

I don't know why you guys are acting so victimized.

You're so entitled it's pathetic. CCP should reset your whole character just for this.

You're so entitled it's pathetic. CCP should reset your whole character just for this.

the internet forumz are not a proper methodology for any corporation to communicate language like this. To be clear they simply said no more resets we however immediately asked what about merc packs and aurum. They said no more reset. We asked so is this commercial release. They said no. We said but language says we get refunds on commercial release. Now head began to scratch.

This is a case of the left hand not knowing what the right hand does. Keep in mind that the langauge and disclaimers placed on these items on the PSN store which has since been removed and the gamestop ones (which are still there and really the ball is being dropped everyday CCP doesnt get CCP to remove that language. Ive bought a few and could really be a prick about it if I chose to because corporations need to learn how to manage their **** or hire people that do).

http://www.gamestop.com/ps3/dlc/dust-514-gamestop-mercenary-pack/106107

The language in these packs have to be sufficient enough to stand on their own without additional need to dig for additional info. When CCP removed that language from the PSN pack they changed the terms and it then falls on them to make sure that information is disseminated in manner that ensure 100% penetrance or reasonable expecation of. (this could have easily been achieved with an in game and RL email to the game acct CCP has knowledge of them because our accounts are tied to Sony login which is tied to an email address). They failed to do any of these things and chose to either ignore the issue or have delayed so long because Legal and PR couldnt get their duck in a row and likely were afraid to create another Jita riots level incident.

This is what happens when you live in a litigation happy society where people will sue out of spite even when a company tries to be forthcoming and own up to making a mistake. Trust me i know this because American medicine is practiced entirely with that single fact in mind.

But here CCP has failed on multiple levels. Remember when Noc got that threadnaught started about 1-2 weeks ago and we got a dev response that they would look into it and get us back a response after telc or tiel originally submitted the question back on 1/14(4 days into TQ migration) We are still waiting.

There are multiple threads and CCP has failed to sticky and compile an effective FAQ and cut out BS and get to the meat of the matter in any reasonable way. They now find themselves in between a rock and hard place.


LET ME BE CLEAR THIS IS NOT A DEV FAILING. THIS IS PURELY PR and LEGAL. DEV SHOULDNT HAVE TO DEAL WITH THIS BS. BUT GM's should have had this as priority one and been on top of Legal and PR everyday for an answer to this. They didnt and here we are. Or maybe they did and Legal and PR are still clueless on what to do(fire em 3 months and still no answer thats utter fail, get rid of them this is corporate you dont let that stuff slide) If CCP isn't prepared to do that then thats okay no shame in it just as many dusters and EVE capsuleers have learned if you try to grow your organization too big too fast without the proper logistics before you are ready you will fall under the weight of the structure.

But consumers asking to enforce the terms of an agreement that were clearly written is by no means selfish or wrong, its in fact wrong for people to ask anyone to not enforce the rights of a contract which is exactly what people are asking for. Never mind that the gaming and more largely the entertainment industry as a whole use copyrights on their IP to protect ownership in a manner that allows them to "own" the product and simply use licensing law to give out a copy that is subject to change on the owners whim leaves consumers in a very weak position and at the mercy of content makers this change on the terms any changes into the EULA that occurs of it is exaclty the reason why. Consumers only recourse is economy but corporations arent dumb they know that people who want this entertainment will put up with it and will never mass protest to a level that could ever hurt them financially to stop it.

TL;DR what people are willing to put up with in terms of consumer rights and usage has changed over the long term because of these small incremental changes. That how you change the culture so that each successive generation simply accepts it as common place because they dont know how the landscape was prior to those changes they have always been there for thier lifetime. I however have lived a longer than most on this forum id imagine so ive seen the changes

Basically, the same part where it says you'll get the merc pack at commercial release, also says that CCP reserves the right to substitute anything at whim. So they could substitute the whole merc pack for 10 AUR and completely screw you over while going with the terms and conditions.

I don't know why you guys are acting so victimized.

LOL UR SO DUMB KING KOBRAH, YOU THINK UR ENTITL3D TO THINGS WHEN U BUY STUFF! LOL RESET FOR YOU.

FINAL WORD, THREAD OVAH!

What part of this do you not realize.


Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint.

60 Kill switches when you paid for 30?
20 AUR tanks when you paid for 10?


Entitled.

What part of this do you not realize.


Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint.

60 Kill switches when you paid for 30?
20 AUR tanks when you paid for 10?


Entitled.

What part of this do you not realize.


Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint.

60 Kill switches when you paid for 30?
20 AUR tanks when you paid for 10?


Entitled.

Would be interesting to see CCP give players two options:

1. If they want AUR/merc pack refund, they agree to have their characters completely wiped to start from scratch.
2. How it is planned now, no AUR refund and SP gets re-allocated for you to reuse. ISK from skillbooks is refunded.


Would anybody take offer #1? Doubt it, they would only choose that option if everybody else got reset too. But it is exactly what would need to be done to fairly refund their AUR. But no, they want to have their cake and eat it too.

Would be interesting to see CCP give players two options:

1. If they want AUR/merc pack refund, they agree to have their characters completely wiped to start from scratch.
2. How it is planned now, no AUR refund and SP gets re-allocated for you to reuse. ISK from skillbooks is refunded.


Would anybody take offer #1? Doubt it, they would only choose that option if everybody else got reset too. But it is exactly what would need to be done to fairly refund their AUR. But no, they want to have their cake and eat it too.

2. How it is planned now, no AUR refund and SP gets re-allocated for you to reuse. ISK from skillbooks is refunded.

We don't even know what CCP said they had planned... The question was asked a few months back during the last reset. CCP said they would get back to us with an answer... Four months later still no answer on a AUR refund. Basically right now everyone is arguing over speculation and what might just be a waste of breath as CCP might of planned on refunding AUR all along.

What we should be upset about is the fact that four months later CCP is still in the process of "getting back to us" on such an important question. It all boils down to poor communication on CCP's part.

exactly. This keeps being brought up because CCP refuses to comment on it. The lack of communication is what is so troubling and why everyone keeps pushing the issue.

I agree. For all we know, we may have overreacted for nothing.

I don't understand why people want their AUR back.

so:

1. You bought a Merc Pack, if you want everything included in the Merc Pack you bought you have to take a reset.
2. You don't get all of what you paid for, but hey, at least you aren't getting reset.

Yeah, real fair. I don't want my cake and to eat it to. I just want my entire cake, not just the half of it that the forum police have decided I "deserve".

I don't understand why people want their AUR back.

Because that is what we purchased. What's not to understand?

Read this screen: http://www.dust411.com/wp-content/uploads/2013/03/MercPackTerms.jpg

*IMPORTANT NOTICE: During beta periods, CCP may need to reset characters, skills and other items included in the DUST 514-« Mercenary Pack. DUST 514-« Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted.


The highlighted wording (with the underlined stuff being the lynch pin) is the issue being debated

Unfortunately, there is an operator there.

And is linked to each character reset.

In other words, my solution still stands as the best solution for CCP.

We want to be reset CCP.

And you used what you purchased.

I'm sure we'll be reset at launch. Now is a pretty random time, don't you think?

The highlighted wording (with the underlined stuff being the lynch pin) is the issue being debated
Unfortunately, there is an operator there.

And is linked to each character reset.

In other words, my solution still stands as the best solution for CCP.

We want to be reset CCP.