DUST Search - The last Words on an AUR Reset

Baal Roo wrote:

KAGEHOSHI Horned Wolf wrote:

Unless your AUR items are defective, there is no reason for a refund. If someone wasted their items, then its their fault; CCP announced that when we moved to Tranquility that it would be the very last reset.
An SP reset should never ever happen again.

I agree that CCP should avoid an SP reset, but considering how they've handled the Merc Pack situation, I wouldn't be surprised if they go back on their word about the SP reset as well. That's precisely the problem here, they're losing credibility by handling OTHER PEOPLE'S MONEY all willy nilly.

Furthermore, they announced that when we moved to Tranquility that it would be the last SP RESET. There was no reason for us to assume that meant they were also changing the terms of the Merc Pack ex post facto. If they were going to be making such a drastic change, you would think it would have been announced as well. Of course they didn't, because obviously people would have been extremely upset. So instead, they simply ignored the problem, and CONTINUE to ignore the problem.

It's absolutely TERRIBLE customer service and it makes me extremely wary of doing business with them in the future.


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Icy TIG3R Pink Fluffy Bounty Hunterz Noir. Mercenary Group 88	Posted - 2013.04.14 18:53:00 - [1] - Quote Due to an incomprehending fool posting in the last few threads about this topic, this is what the case is. To get an AUR reset, there needs to be a complete Character reset. Nothing around it, it's not a violation of "consumer rights", it's what was said and has been done for the past year or so. There needs to be a character reset, because otherwise, you'll have paid once to get 2x the AUR stuff. Some don't mind a complete reset, others do, and others just want more AUR on the same character, cause they're greedy f***s. (I'm joking lol). So. I believe that Laurent has posed the best solution. AUR reset to those who ask. But, as stated in CCP's terms and conditions, there is to be a commercial reset as well. So therefore, those who want their AUR reset, must comply with the rest as well. I'm just playing devils advocate, and trying to insert some lo The rest is up to you.
Icy TIG3R Pink Fluffy Bounty Hunterz Noir. Mercenary Group 91	Posted - 2013.04.14 22:02:00 - [2] - Quote Mithridates VI wrote: Did you really think that your opinion was so brilliant as to warrant its own thread? Even further, think it a good idea to call it "The last Words" as if you have some great authority? Wow. You may have the right to post in my thread once you have more than 1000 likes. And you can check my alts for that. Until then, 0 f**** are given from me about anything you post.
Icy TIG3R Pink Fluffy Bounty Hunterz Noir. Mercenary Group 91	Posted - 2013.04.14 22:04:00 - [3] - Quote Baal Roo wrote: KAGEHOSHI Horned Wolf wrote: Unless your AUR items are defective, there is no reason for a refund. If someone wasted their items, then its their fault; CCP announced that when we moved to Tranquility that it would be the very last reset. An SP reset should never ever happen again. I agree that CCP should avoid an SP reset, but considering how they've handled the Merc Pack situation, I wouldn't be surprised if they go back on their word about the SP reset as well. That's precisely the problem here, they're losing credibility by handling OTHER PEOPLE'S MONEY all willy nilly. Furthermore, they announced that when we moved to Tranquility that it would be the last SP RESET. There was no reason for us to assume that meant they were also changing the terms of the Merc Pack ex post facto. If they were going to be making such a drastic change, you would think it would have been announced as well. Of course they didn't, because obviously people would have been extremely upset. So instead, they simply ignored the problem, and CONTINUE to ignore the problem. It's absolutely TERRIBLE customer service and it makes me extremely wary of doing business with them in the future. Technically, they said you'd get your AUR back on a reset. There are no further resets, therefore no AUR back. And we are in commercial release, everyone is free to download the game.
Icy TIG3R Pink Fluffy Bounty Hunterz Noir. Mercenary Group 92	Posted - 2013.04.14 22:15:00 - [4] - Quote Basically, the same part where it says you'll get the merc pack at commercial release, also says that CCP reserves the right to substitute anything at whim. So they could substitute the whole merc pack for 10 AUR and completely screw you over while going with the terms and conditions. I don't know why you guys are acting so victimized.
Icy TIG3R Pink Fluffy Bounty Hunterz Noir. Mercenary Group 92	Posted - 2013.04.14 22:16:00 - [5] - Quote King Kobrah wrote: Why do people think there needs to be some kind of SP reset? You credit back the merc packs and that's it, you're done, you did EXACTLY WHAT YOU SAID YOU WERE GOING TO DO WHEN WE BOUGHT THE MERC PACK. How is this even a question at this point? how can people fail to understand the basic english written on the merc pack? Think it's an unfair advantage for people who paid to support the game? HEAVEN FORBID DEVELOPERS REWARD PAYING CUSTOMERS FOR INVESTING REAL MONEY INTO A BETA WE JUST CANT HAVE THAT You're so entitled it's pathetic. CCP should reset your whole character just for this.
Icy TIG3R Pink Fluffy Bounty Hunterz Noir. Mercenary Group 93	Posted - 2013.04.14 22:33:00 - [6] - Quote What part of this do you not realize. Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint. 60 Kill switches when you paid for 30? 20 AUR tanks when you paid for 10? Entitled.
Icy TIG3R Pink Fluffy Bounty Hunterz Noir. Mercenary Group 95	Posted - 2013.04.15 01:11:00 - [7] - Quote Garrett Blacknova wrote: Icy TIG3R wrote: What part of this do you not realize. Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint. 60 Kill switches when you paid for 30? 20 AUR tanks when you paid for 10? Entitled. I think it's fair to get 6 boosters while paying for 3 when the person I bought them from said it was a 2-for-1 deal. I think it's fair to ask for a full credit of my Merc Pack's contents on commercial release when I bought a Merc Pack under terms offered by CCP that included a full credit of those contents on commercial release, too. Source. Once again, thanks to Deluxe Edition for posting the link. That very clearly says "each character reset AND FOR THE COMMERCIAL RELEASE". Not "maybe for commercial release if we decide to have a reset then as well". Not "including commercial release", which would imply that the credit on commercial release is linked to the expectation of a reset. Not "and for the commercial release, but only if we feel like it". There isn't much of an argument against this. What? Are you for real? Did you honestly think that? Ok, lets say that CCP went along with this, and accepted that you were wrong, but gave you a second chance. You'd still need to pay back for all the SP earned from boosters, and all ISK earned using Aurum gear, which f***s things up and ends with a complete character reset. I've read the same description as you have, nowhere does it say "Buy one, get one free".