DUST Search - The last Words on an AUR Reset

Icy TIG3R wrote:

Garrett Blacknova wrote:

Icy TIG3R wrote:

What part of this do you not realize.

Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint.

60 Kill switches when you paid for 30?
20 AUR tanks when you paid for 10?

Entitled.

I think it's fair to get 6 boosters while paying for 3 when the person I bought them from said it was a 2-for-1 deal.

I think it's fair to ask for a full credit of my Merc Pack's contents on commercial release when I bought a Merc Pack under terms offered by CCP that included a full credit of those contents on commercial release, too.

Source. Once again, thanks to Deluxe Edition for posting the link.

That very clearly says "each character reset AND FOR THE COMMERCIAL RELEASE".

Not "maybe for commercial release if we decide to have a reset then as well".
Not "including commercial release", which would imply that the credit on commercial release is linked to the expectation of a reset.
Not "and for the commercial release, but only if we feel like it".

There isn't much of an argument against this.

What? Are you for real? Did you honestly think that? Ok, lets say that CCP went along with this, and accepted that you were wrong, but gave you a second chance. You'd still need to pay back for all the SP earned from boosters, and all ISK earned using Aurum gear, which f***s things up and ends with a complete character reset. I've read the same description as you have, nowhere does it say "Buy one, get one free".


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Baal Roo Subdreddit Test Alliance Please Ignore 1111	Posted - 2013.04.14 21:53:00 - [1] - Quote XeroTheBigBoss wrote: I am waiting for CCP to just do another wipe to kick all these people wanting double aurum for free cause they can't afford more in the nuts.. This way everybody wins, you get complete wipe for those who started late and the vets get all their Aur back and we can move on without threatning CCP on a daily basis. It has nothing to do with affordability. It's a matter of principle. You don't sell someone something, and then only give them half of what you sold them. If your argument is that CCP has botched the beta and created problems with how the Merc Pack interacts with the changes they made, I think you have a valid one. But your problem in that scenario is with CCP, not me or anyone else who bought the Merc Pack. Just because they changed how the beta works, doesn't mean they get to screw us out of our Commercial Release Merc Pack. They should have thought about the implications of the changes they were making if this was a problem. It seems like an obvious conclusion to come to that people who bought the Merc Packs would expect to actually get what they purchased. Yeah, I've used a lot of the Merc Pack stuff already. This is a BETA and we're looking about what, 10%... 20% of the game? 4 maps, regular disconnects, unfinished graphics and gameplay, no PC, no FW, tiny battles, a tiny percentage of the gear we will have at release, etc etc. The ENTIRE POINT of buying the Merc Pack for most of us was that we would be getting a new set of Merc Pack items at release, mostly because that's EXACTLY how it was advertised and sold to us. We were told we wouldn't have to worry about "wasting real world money on a beta" because what we were actually doing was "prepaying for items to be received at launch". Now, after they've taken my money, all of a sudden I'm no longer getting that stuff back at launch. Again, I get that they've decided not to reset, and that means the gear gets to be used on the same character twice... but that was CCP's CHOICE, not mine. If you think that's unfair, take it up with THEM. Don't expect me to be fine with NOT getting my Merc Pack items again at commercial release just because CCP threw a monkey wrench into THEIR OWN plans. That's not MY fault, and to PUNISH me for THEIR decision would be incredulous. I shouldn't be expected to take a character reset just because CCP screwed up.
Baal Roo Subdreddit Test Alliance Please Ignore 1111	Posted - 2013.04.14 21:58:00 - [2] - Quote KAGEHOSHI Horned Wolf wrote: Unless your AUR items are defective, there is no reason for a refund. If someone wasted their items, then its their fault; CCP announced that when we moved to Tranquility that it would be the very last reset. An SP reset should never ever happen again. I agree that CCP should avoid an SP reset, but considering how they've handled the Merc Pack situation, I wouldn't be surprised if they go back on their word about the SP reset as well. That's precisely the problem here, they're losing credibility by handling OTHER PEOPLE'S MONEY all willy nilly. Furthermore, they announced that when we moved to Tranquility that it would be the last SP RESET. There was no reason for us to assume that meant they were also changing the terms of the Merc Pack ex post facto. If they were going to be making such a drastic change, you would think it would have been announced as well. Of course they didn't, because obviously people would have been extremely upset. So instead, they simply ignored the problem, and CONTINUE to ignore the problem. It's absolutely TERRIBLE customer service and it makes me extremely wary of doing business with them in the future.
Baal Roo Subdreddit Test Alliance Please Ignore 1111	Posted - 2013.04.14 22:07:00 - [3] - Quote Oh sorry Icy, I didn't realize you were simply trolling. I was expecting actual intelligent conversation with points that reside within the confines of reality. My bad. Continue with your make believe argument.
Baal Roo Subdreddit Test Alliance Please Ignore 1111	Posted - 2013.04.14 22:27:00 - [4] - Quote Icy TIG3R wrote: Basically, the same part where it says you'll get the merc pack at commercial release, also says that CCP reserves the right to substitute anything at whim. So they could substitute the whole merc pack for 10 AUR and completely screw you over while going with the terms and conditions. I don't know why you guys are acting so victimized. This point has ZERO bearing on the ethics of the situation. They could do this with ANY AUR purchase. You could buy the current "Armor Pack" they are selling, and instead of giving you the tanks they could give you 10 AUR. Would you argue in CCP's favor if they did that, and tell the people who complain that they didn't get their tanks that they should "read the terms and conditions" and that CCP "reserves the right to substitute anything at a whim?" I don't think you would. You would admit that CCP was being ethically shady by not giving those people the items they thought they were purchasing.
Baal Roo Subdreddit Test Alliance Please Ignore 1111	Posted - 2013.04.14 22:29:00 - [5] - Quote Icy TIG3R wrote: King Kobrah wrote: Why do people think there needs to be some kind of SP reset? You credit back the merc packs and that's it, you're done, you did EXACTLY WHAT YOU SAID YOU WERE GOING TO DO WHEN WE BOUGHT THE MERC PACK. How is this even a question at this point? how can people fail to understand the basic english written on the merc pack? Think it's an unfair advantage for people who paid to support the game? HEAVEN FORBID DEVELOPERS REWARD PAYING CUSTOMERS FOR INVESTING REAL MONEY INTO A BETA WE JUST CANT HAVE THAT You're so entitled it's pathetic. CCP should reset your whole character just for this. LOL UR SO DUMB KING KOBRAH, YOU THINK UR ENTITL3D TO THINGS WHEN U BUY STUFF! LOL RESET FOR YOU. FINAL WORD, THREAD OVAH!
Baal Roo Subdreddit Test Alliance Please Ignore 1111	Posted - 2013.04.14 22:45:00 - [6] - Quote Icy TIG3R wrote: What part of this do you not realize. Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint. 60 Kill switches when you paid for 30? 20 AUR tanks when you paid for 10? Entitled. You've got this exactly backwards. To continue your analogy: I paid for 6 boosters, but have only received 3 so far.
Baal Roo Subdreddit Test Alliance Please Ignore 1112	Posted - 2013.04.14 22:50:00 - [7] - Quote DJINN leukoplast wrote: Would be interesting to see CCP give players two options: 1. If they want AUR/merc pack refund, they agree to have their characters completely wiped to start from scratch. 2. How it is planned now, no AUR refund and SP gets re-allocated for you to reuse. ISK from skillbooks is refunded. Would anybody take offer #1? Doubt it, they would only choose that option if everybody else got reset too. But it is exactly what would need to be done to fairly refund their AUR. But no, they want to have their cake and eat it too. so: 1. You bought a Merc Pack, if you want everything included in the Merc Pack you bought you have to take a reset. 2. You don't get all of what you paid for, but hey, at least you aren't getting reset. Yeah, real fair. I don't want my cake and to eat it to. I just want my entire cake, not just the half of it that the forum police have decided I "deserve".
Baal Roo Subdreddit Test Alliance Please Ignore 1112	Posted - 2013.04.14 23:04:00 - [8] - Quote Deluxe Edition wrote: DJINN leukoplast wrote: 2. How it is planned now, no AUR refund and SP gets re-allocated for you to reuse. ISK from skillbooks is refunded. We don't even know what CCP said they had planned... The question was asked a few months back during the last reset. CCP said they would get back to us with an answer... Four months later still no answer on a AUR refund. Basically right now everyone is arguing over speculation and what might just be a waste of breath as CCP might of planned on refunding AUR all along. What we should be upset about is the fact that four months later CCP is still in the process of "getting back to us" on such an important question. It all boils down to poor communication on CCP's part. exactly. This keeps being brought up because CCP refuses to comment on it. The lack of communication is what is so troubling and why everyone keeps pushing the issue.
Baal Roo Subdreddit Test Alliance Please Ignore 1112	Posted - 2013.04.14 23:12:00 - [9] - Quote Scheneighnay McBob wrote: I don't understand why people want their AUR back. Because that is what we purchased. What's not to understand?
Baal Roo Subdreddit Test Alliance Please Ignore 1112	Posted - 2013.04.14 23:27:00 - [10] - Quote Scheneighnay McBob wrote: Baal Roo wrote: Scheneighnay McBob wrote: I don't understand why people want their AUR back. Because that is what we purchased. What's not to understand? And you used what you purchased. I haven't even received all of the items I purchased yet.

Baal Roo Subdreddit Test Alliance Please Ignore 1113	Posted - 2013.04.14 23:30:00 - [11] - Quote DJINN leukoplast wrote: Baal Roo wrote: DJINN leukoplast wrote: Would be interesting to see CCP give players two options: 1. If they want AUR/merc pack refund, they agree to have their characters completely wiped to start from scratch. 2. How it is planned now, no AUR refund and SP gets re-allocated for you to reuse. ISK from skillbooks is refunded. Would anybody take offer #1? Doubt it, they would only choose that option if everybody else got reset too. But it is exactly what would need to be done to fairly refund their AUR. But no, they want to have their cake and eat it too. so: 1. You bought a Merc Pack, if you want everything included in the Merc Pack you bought you have to take a reset. 2. You don't get all of what you paid for, but hey, at least you aren't getting reset. Yeah, real fair. I don't want my cake and to eat it to. I just want my entire cake, not just the half of it that the forum police have decided I "deserve". Sorry, not buying this whole BOGO 2 for 1 thing. I guarantee you not a single person in this game who bought a merc pack expected to get double the contents. We all assumed that commercial release would come with a character reset, which would refund everything as it had been on all past resets. I didn't ASSUME anything other than that I would receive all of these items again at commercial release. I didn't "expect to get double the content" and still don't. I expect to get the content I paid for, plain and simple. Quote: Enough already, seriously. Plans change and the contents of your merc pack are permanently part of the game, you nor anybody else deserves a refund unless they reset us again. That's not what the Merc Pack said. Your own personal opinion doesn't change the product I bought. Plans do change, of course. It just so happens all of those plans are made by CCP, and if they didn't mean for this to happen, they shouldn't have done it the way they did it. It's not MY fault and I shouldn't be held accountable for THEIR actions, THEY SHOULD. I bought a Merc Pack, that Merc Pack was sold to me specifically under the premise that I would receive those items at each reset and again on commercial release. You don't sell someone a product and then say "sorry, plans change, you don't get all of that now, you only get part of it".
Baal Roo Subdreddit Test Alliance Please Ignore 1118	Posted - 2013.04.15 01:20:00 - [12] - Quote Icy TIG3R wrote: Garrett Blacknova wrote: Icy TIG3R wrote: What part of this do you not realize. Do you think it is fair to get 6 boosters, while paying for 3? Think from a business standpoint. 60 Kill switches when you paid for 30? 20 AUR tanks when you paid for 10? Entitled. I think it's fair to get 6 boosters while paying for 3 when the person I bought them from said it was a 2-for-1 deal. I think it's fair to ask for a full credit of my Merc Pack's contents on commercial release when I bought a Merc Pack under terms offered by CCP that included a full credit of those contents on commercial release, too. Source. Once again, thanks to Deluxe Edition for posting the link. That very clearly says "each character reset AND FOR THE COMMERCIAL RELEASE". Not "maybe for commercial release if we decide to have a reset then as well". Not "including commercial release", which would imply that the credit on commercial release is linked to the expectation of a reset. Not "and for the commercial release, but only if we feel like it". There isn't much of an argument against this. What? Are you for real? Did you honestly think that? Ok, lets say that CCP went along with this, and accepted that you were wrong, but gave you a second chance. You'd still need to pay back for all the SP earned from boosters, and all ISK earned using Aurum gear, which f***s things up and ends with a complete character reset. I've read the same description as you have, nowhere does it say "Buy one, get one free". There's no argument over what the Merc Pack says. A full refund of all Merc Pack items at each reset, and one more at Commercial Release. You can argue that CCP changed their plans at some point and decided not to do a reset at launch, but nowhere do I see it implied in the Merc Pack that such was ever going to be the case in the first place. Any perceived "problems" you have with their plan should be taken up with CCP themselves, rather than attacking the people who purchased the Merc Pack and expected to receive the things included in the description (or items of equal value, y'know, because BETA). You seem to be confusing your issues with how CCP is rolling out the beta as somehow being the fault of those of us who purchased the Merc Pack. If you think the Merc Pack is an unfair deal, take it up with CCP, but don't argue that the people who already purchased it shouldn't get everything we were promised just because CCP has apparently "changed their plans". CCP's plans don't concern me, but getting the items I paid for does. The simple answer here is that they honor the purchase agreement, the only reason this question keeps being raised is because CCP is strangely quiet on the whole thing.