To my understanding the AUR reset and the sp reset are mutually exclusive. The wording was upon commercial release aurum would be reimbursed. Commericial release was not contingent on a SP reset, just simply the commercial release plain and simple.

Oh, 'cause it's worth mentioning again, CCP have no legal obligation to do anything - you gave up your consumer rights in this matter by signing the EULA - which means that the wording is irrelevant anyway.

Alright... *cracks knuckles* ...amateur hour is over. Time to get down to brass tacks with this subject (this is truly a snafu of the first magnitude).

Let's do some ethics (hope you packed a lunch):

First, it is necessary for us to CLEARLY define the terminology that was used, and is currently under debate now - in as far as, how it may have -ábeen defined by the consumer, as well as, how CCP may have intended it to be defined, both in light of the actual literal interpretations of said terms.

-áTerms currently under debate:

GÇó Mercenary Pack
GÇó Credited in full
GÇó Character reset
GÇó Commercial release

"...Mercenary Pack will be credited in full to your in-game DUST 514 account after each character reset AND for the commercial release."

(emphasis added)

I am, of course, assuming that the above quote is accurate.

"Mercenary pack" is easy. We all know what it is and what it contains.

"Credited in full", like above, is also VERY clear.

"Character reset", now here is we're we star to run into some problems. What exactly is a character reset (in as far as, both the paying customer and CCP may have defined it).

"Commercial release", and again we run into the same problem as above: what exactly does a "commercial release" Intel?

Let's explore the contested terms.

1. Character reset:

As a consumer, there are two ways to interpret this phrase:

1. Singular: "my character will be reset". This excludes the necessity for the consumer to concern themselves with any other consumer who may have purchased the "Mercenary Pack". In essence, in this interpretation, the consumers purchase occurred in a vacuum.

2. Plural: "all consumers are subject (SUBJECT not entitled) to a reset when it occurs. In this interpretation, the consumer is buying the "Mercenary Pack" with the understanding that the affect, "character reset" insinuates, is as follows: when a character reset occurs, it will affect all consumers.

So, which one is it?

Before we delve any deeper into this, let's take the following scenario under consideration:

During the last character reset (just prior to the open beta launch) if it had been optional, at that time (during that character reset) to opt out of the reset, would this have been desirable to anyone? Speaking from my own perspective, the answer is yes, and I am quite certain that there are many others out there who share sentiment. The reason for this is because I was quite satisfied with what I had, to that point, accomplished with my character. But would this have been fair to the other consumers that were not satisfied? As so many people are so fond of saying, this is a beta, and as such, "a work in progress", an unfinished product subject to change. Now can the consumer be held financial responsible for the purchase of a product that is subject to change? Take the following as an example:

I walk into a grocery store to which it took me two months to drive to (the only grocery store on the planet infact). I take an apple from the shelf, and take it to the teller in order to purchase it. As the teller swipes the apple across the scanner, to ring up the sale, through some act of magic, the apple suddenly turns into an orange. Is it still my responsibility to purchase the orange? The answer is, most emphatically, no.

Now let's say that there are ten people at the teller with me (all purcasing apples) yet mine is the only one that keeps tuning into an orange. Befuddled, I look around in bewilderment and by chance happen to spot a man in a dress shirt and tie waving a wand everytime the teller tries to scan the apple. He is wearing a name tag, it says: "CCP owner/manager". The man notices me noticing him and promptly approaches me, and the following conversation ensues:

CCP: Hello sir. My name is CCP, I'm the owner. What seems to be the problem?

Bob, the unsatisfied customer: Well, quite frankly I'm trying to buy an apply but it keeps turning into an orange.

CCP: Ahh, i see. We have had this problem happen before. I am afraid that you will have to return to you're place of residence, obtaine a notarized afidavid stating that you have returned to your please of residence, and then return to CCP Mart, at which time, we here a CCP Mart guarantee that the issue will be resolved.

Bob, the unsatisfied customer: but it took me two months to drive to CCP Mart, what about the time and effort I spent to get here?

CCP: I am quite sorry sir. That is CCP Mart policy.

I'll leave it up to your imagination to figure out what bobs reaction is at that point.

So, as we should all plainly be able to see, an option to opt out of a reset is not an ethical/fair one, because all of those satisfied with the game get to continue on being satisfied with the game while those who are not satisfied, loose an irreplaceable set of commodities: time and effort.

Ok, that takes care of the first contested term. Let's move on to the next:

2. Commercial release:

Legally speaking, this is VERY specific, as well as, VERY binding and for good reason: because it removes consumer responsibility to act responsibly with their purchases until CCP makes the consumer aware that the property has been "commercially released"

Regardless of what CCP had intended to mean by "commercial release" is irrelevant. The fact is that the two terms "commercial release" and reset are not connected in any way, no matter how much CCP or any one else, for that mater, wants them to be. By this term, CCP is legally obligated to credit the items in question to any consumer that purchased a Mercenary Pack.

The simple fact is that CCP should never have included "commercial release", in the contract literature, if that is not what the were intending to do. it is miss leading in the extreme, and gives those who were mislead by it a valid argument:

I was not responsible with my money because CCP assured me that I did not have to be until the "commercial release".

There is, legally, only three options that CCP can pursue:

1. Reset all player accounts upon commercial release


This is an option that neither the majority of the player base nor CCP themselves want. I can tell you personall that, if my lifetime skill points is reset to zero again, I will no longer be playing this game, and I am sure that there are many others out there who would feel the same, which is the reason why CCP does not desire this option ether.

2. CCP can offer to reset the accounts of any one who wants a Mercenary Pack credit, however, this is entirely unethical toward those who were genuinely mislead by the language of the purchase contract. If this is the path CCP chooses, I will not choose to have my character reset, but neither will I be leaving the game.

3. CCP can take it on the chin like a real man, cut their losses and give out the credits to every one who bought a Mercinary Pack, as to HONOR the original agreement. I would actually consider it a reward to those who helped CCP develop their game in beta. This seems reasonable, and was, in all honesty, what I interpreted this thing to mean when CCP announced that there will be no further "character resets".

And that's my 20 cents worth. Hope this all in some way helped this debacle to get resolved in a desirable fashion that is agreeable to all parties involved.

Due to an incomprehending fool posting in the last few threads about this topic, this is what the case is.


To get an AUR reset, there needs to be a complete Character reset. Nothing around it, it's not a violation of "consumer rights", it's what was said and has been done for the past year or so.

There needs to be a character reset, because otherwise, you'll have paid once to get 2x the AUR stuff.

Some don't mind a complete reset, others do, and others just want more AUR on the same character, cause they're greedy f***s. (I'm joking lol).



So. I believe that Laurent has posed the best solution. AUR reset to those who ask. But, as stated in CCP's terms and conditions, there is to be a commercial reset as well. So therefore, those who want their AUR reset, must comply with the rest as well.

I'm just playing devils advocate, and trying to insert some lo

The rest is up to you.

So. I believe that Laurent has posed the best solution. AUR reset to those who ask. But, as stated in CCP's terms and conditions, there is to be a commercial reset as well. So therefore, those who want their AUR reset, must comply with the rest as well.

I wrote the following quote for one of the many threads on this topic, and I think that I'm just going to start reposting it in every one of these threads.

Spam much?

Get a blog and link to it or something. Your pointless wall of text in every thread is a clear breach of the forum rules.

Pointless? What is pointless is the continued reputation of this topic on this forum, and people's feeding into it.

Just getting tired of people's bullsh!t.

I am waiting for CCP to just do another wipe to kick all these people wanting double aurum for free cause they can't afford more in the nuts.. This way everybody wins, you get complete wipe for those who started late and the vets get all their Aur back and we can move on without threatning CCP on a daily basis.

Unless your AUR items are defective, there is no reason for a refund. If someone wasted their items, then its their fault; CCP announced that when we moved to Tranquility that it would be the very last reset.
An SP reset should never ever happen again.

I am waiting for CCP to just do another wipe to kick all these people wanting double aurum for free cause they can't afford more in the nuts.. This way everybody wins, you get complete wipe for those who started late and the vets get all their Aur back and we can move on without threatning CCP on a daily basis.

Unless your AUR items are defective, there is no reason for a refund. If someone wasted their items, then its their fault; CCP announced that when we moved to Tranquility that it would be the very last reset.
An SP reset should never ever happen again.

Sorry but I disagree. CCP has already written it down in stone that SP resets are no longer happening.

Did you really think that your opinion was so brilliant as to warrant its own thread?

Even further, think it a good idea to call it "The last Words" as if you have some great authority?

Wow.

I agree that CCP should avoid an SP reset, but considering how they've handled the Merc Pack situation, I wouldn't be surprised if they go back on their word about the SP reset as well. That's precisely the problem here, they're losing credibility by handling OTHER PEOPLE'S MONEY all willy nilly.

Furthermore, they announced that when we moved to Tranquility that it would be the last SP RESET. There was no reason for us to assume that meant they were also changing the terms of the Merc Pack ex post facto. If they were going to be making such a drastic change, you would think it would have been announced as well. Of course they didn't, because obviously people would have been extremely upset. So instead, they simply ignored the problem, and CONTINUE to ignore the problem.

It's absolutely TERRIBLE customer service and it makes me extremely wary of doing business with them in the future.

Due to an incomprehending fool posting in the last few threads about this topic, this is what the case is.


To get an AUR reset, there needs to be a complete Character reset. Nothing around it, it's not a violation of "consumer rights", it's what was said and has been done for the past year or so.

There needs to be a character reset, because otherwise, you'll have paid once to get 2x the AUR stuff.

Some don't mind a complete reset, others do, and others just want more AUR on the same character, cause they're greedy f***s. (I'm joking lol).



So. I believe that Laurent has posed the best solution. AUR reset to those who ask. But, as stated in CCP's terms and conditions, there is to be a commercial reset as well. So therefore, those who want their AUR reset, must comply with the rest as well.

I'm just playing devils advocate, and trying to insert some lo

The rest is up to you.

Unless something catastrophic happens.

It-¦s at the table, they can do it, and i would laugh at the whinners trying t get free aurum.

Technically, they said you'd get your AUR back on a reset. There are no further resets, therefore no AUR back. And we are in commercial release, everyone is free to download the game.

You may have the right to post in my thread once you have more than 1000 likes. And you can check my alts for that. Until then, 0 f**** are given from me about anything you post.