DUST Search - I'm sending a complaint to Sony.

Gamestop wrote:

Important Information:

*IMPORTANT NOTICE: During beta periods, CCP may need to reset characters, skills and other items included in the DUST 514-« GameStop Mercenary Pack. DUST 514-« GameStop Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted.

Purchase or use of this item is subject to the PlayStation-«Network Terms of Service and User Agreement and this item's use restrictions. This item has been sublicensed to you by Sony Computer Entertainment America. One-time license fee for downloads to up to 2 console systems that are associated with the purchasing account. Please refer to the DUST 514-« EULA for full terms and conditions on deletion of characters and in-game items upon completion of the beta phase.

-¬2012 CCP hf. All rights reserved. 'CCP', 'DUST 514' and 'EVE Online' are trademarks or registered trademarks of CCP hf in the United States and other jurisdictions. The ESRB ratings icon is a registered trademark of the Entertainment Software Association. All other trademarks and trade names are the properties of their respective owners.

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
charlesnette dalari Creative Killers 176	Posted - 2013.04.14 16:54:00 - [121] - Quote ALM1GHTY STATIUS wrote: Over not getting reimbursed for game-launch on the aurum I bought. I recommend anyone else do the same if this pissed you off. I say fine reset this child's SP to zero if you give her the aurum back. I also will be more than happy to chip in for a tutor for her and any other of the people that can't seem to understand engrish. You were informed in no uncertain terms in writing that the last aur refund was the last one and the developers even said to spend it wisely. I wish all you little girls would go play with your dolls and leave dust to us adults. This notice came at the time of the last reset so you were fully aware. CCP changed the mercs pack description to reflect what they already told you. This is in no way "shady" as some are saying to change the mercs pack description to reflect what you were already told. The mercs packs terms of course had to be changed you moron. I am so sick of this subject. All of you that think you should get an aur reset have already beat this horse to death. Your continued whining is useless. Perhaps once you contact Sony you should send a letter to Congress instead of ANOTHER forum thread. Since the beta began i have bought about 300,000 worth of aurum and have spent a great deal of it at this point and since I can read I know it is gone. When my 6 year old gets her allowance she knows when she spends it it is gone. I am amazed my 6 year old is more mature than you.
Drud Green Royal Uhlans Amarr Empire 4	Posted - 2013.04.14 16:56:00 - [122] - Quote The green eyed monster is strong in yall. Chill out i will buy yall a booster with my refunded merc pack contents k?
Beld Errmon Internal Error. Negative-Feedback 570	Posted - 2013.04.14 17:01:00 - [123] - Quote Drud Green wrote: The green eyed monster is strong in yall. Chill out i will buy yall a booster with my refunded merc pack contents k? Oh you're that douche who sends me hatemail on PSN via multiple accounts, certainly not a hypocrite telling others to chill out.
Amorale Lyadstafer Zumari Force Projection Caldari State 3	Posted - 2013.04.14 17:04:00 - [124] - Quote Well i see no problem with the request. CCP, reset this guys AURUM along will all the ISK/SP/Items
Drud Green Royal Uhlans Amarr Empire 4	Posted - 2013.04.14 17:06:00 - [125] - Quote Beld Errmon wrote: Drud Green wrote: The green eyed monster is strong in yall. Chill out i will buy yall a booster with my refunded merc pack contents k? Oh you're that douche who sends me hatemail on PSN via multiple accounts, certainly not a hypocrite telling others to chill out. I did? i don't keep lists of who i've sent 'hatemail' but it sounds like something i would do. do you have an opinion on the threads topic?
Beld Errmon Internal Error. Negative-Feedback 570	Posted - 2013.04.14 17:11:00 - [126] - Quote Drud Green wrote: I did? i don't keep lists of who i've sent 'hatemail' but it sounds like something i would do. do you have an opinion on the threads topic? Nah i just wanted to point out your complete lack of credibility. Well i suppose I will state an opinion, they will reset the AUR at some point in the future, why they don't just say they will is beyond me, but its the only logical course of action, i'd expect it with uprising.
Drud Green Royal Uhlans Amarr Empire 5	Posted - 2013.04.14 17:17:00 - [127] - Quote @ Beld Novelty (terrance mckenna) is such an amazing concept. With my complete lack of credibility we have both come to same conclusion!
Laurent Cazaderon Villore Sec Ops Gallente Federation 1302	Posted - 2013.04.14 17:34:00 - [128] - Quote ALM1GHTY STATIUS wrote: Over not getting reimbursed for game-launch on the aurum I bought. I recommend anyone else do the same if this pissed you off. Real question is : would you rather get your AUR back or keep your SP ? Cause i dont think you'll get both.
The Cobra Commander Bojo's School of the Trades 5	Posted - 2013.04.14 17:36:00 - [129] - Quote Man it is so funny to see people talk about "contracts" and terms of contracts. Unless you have studied this stuff you really have no clue how it all ties together. I do not practice law in outer space but I sure as heck practice here on Earth and I can tell you that good lawyers slice contracts up ALL the time. I am not saying that CCP would be in big trouble if a law suit was filed on this issue...what I am saying is that it may not be as clear cut as some on here make it out to be. Just my. 02 isk
low genius The Sound Of Freedom Renegade Alliance 14	Posted - 2013.04.14 17:38:00 - [130] - Quote i don't care

Maken Tosch OPERATIVES OF THE GOAT 1976	Posted - 2013.04.14 17:44:00 - [131] - Quote Amorale Lyadstafer wrote: Well i see no problem with the request. CCP, reset this guys AURUM along will all the ISK/SP/Items I'm open minded about the aurum refund, but you're expecting too much thinking there will be a complete SP reset. CCP already confirmed there will be no more SP resets.
King Kobrah SyNergy Gaming EoN. 155	Posted - 2013.04.14 17:45:00 - [132] - Quote not a matter of greed, it's a matter of CCP fulfilling the parameters of the contract we both agreed to when I bought my merc pack if they're dumb enough to reset SP after they said they wouldn't, I will quit and so will many others. not our fault CCP couldn't think into the future and properly word their products.
Maken Tosch OPERATIVES OF THE GOAT 1976	Posted - 2013.04.14 17:47:00 - [133] - Quote Laurent Cazaderon wrote: ALM1GHTY STATIUS wrote: Over not getting reimbursed for game-launch on the aurum I bought. I recommend anyone else do the same if this pissed you off. Real question is : would you rather get your AUR back or keep your SP ? Cause i dont think you'll get both. There will be no more SP resets according to CCP.
Thog A Kuma Planetary Response Organisation 59	Posted - 2013.04.14 18:00:00 - [134] - Quote until commercial release nobody has standing to argue that CCP has/will break their contract [if such contract is to be construed as alleged (which itself is not a done deal)] there are some circumstances where you can sue in anticipation of breach, but those circumstances almost always revolve around some future damages that would be incurred by the breach. Not just loss of the contracted value. Short answer, unless you can prove that Dust 514 has entered commercial release, any suit will be tossed your attorneys will charge you for their time and you'll get nothing. If you wait until the breach (if there is one) then you can sue (likely on contingency) and you'll get your day in court. I doubt this will get anywhere near that far. quit your bitching.
Schalac 17 D3LTA FORC3 Orion Empire 18	Posted - 2013.04.14 18:47:00 - [135] - Quote Taken from http://www.gamestop.com/ps3/dlc/dust-514-gamestop-mercenary-pack/106107#productDetails Gamestop wrote: Important Information: IMPORTANT NOTICE: During beta periods, CCP may need to reset characters, skills and other items included in the DUST 514-« GameStop Mercenary Pack. DUST 514-« GameStop Mercenary Pack will be credited in full to your in-game DUST 514-« account after each character reset and for the commercial release*. CCP cannot guarantee all items will be identical and reserves the right to substitute items of similar value. No other form of refund is permitted. Purchase or use of this item is subject to the PlayStation-«Network Terms of Service and User Agreement and this item's use restrictions. This item has been sublicensed to you by Sony Computer Entertainment America. One-time license fee for downloads to up to 2 console systems that are associated with the purchasing account. Please refer to the DUST 514-« EULA for full terms and conditions on deletion of characters and in-game items upon completion of the beta phase. -¬2012 CCP hf. All rights reserved. 'CCP', 'DUST 514' and 'EVE Online' are trademarks or registered trademarks of CCP hf in the United States and other jurisdictions. The ESRB ratings icon is a registered trademark of the Entertainment Software Association. All other trademarks and trade names are the properties of their respective owners. PlayStation-«Move features require PlayStation-«Move motion controller and PlayStation-«Eye (sold separately). I have highlighted the important parts. There is no mention of a reset as pertaining to the commercial release. The line "DUST 514-« GameStop Mercenary Pack will be credited in full" includes items and AUR as that was the full breadth of the items purchased. Now let's all sit back and read that quote very slowly so we all understand it. As commercial release is not yet upon us, CCP hasn't reneged and by virtue of the stated terms of purchase, those that bought the merc pack are not getting something extra or for free when the refund does happen. Just the facts, ma'am.
Garrett Blacknova Codex Troopers 2484	Posted - 2013.04.14 18:53:00 - [136] - Quote Iron Wolf Saber wrote: Look at it this way... Lets say the Merc Pack's only item was an Golden Assault Rifle. Do you get a Second Golden Rifle on commercial release? or Keep the same one? The specifics of the description being questioned don't say you get your Merc Pack contents all over again, it says you get them "credited back in full". With that in mind, assuming this Golden Rifle is a BPC, you would be entitled to a replacement Golden Rifle if you had used (and lost) the original, or if you had assigned it to an account you later deleted. If you still had the Rifle, you wouldn't now have 2, but if you no longer had it, you would be entitled to a new one. If it's a BPO, you're only entitled to the "credit" of a new Rifle if you've managed to lose the original. Assigning it to a character then deleting said character, for example. In either case, it's possible and perfectly legitimate for all the Merc Pack contents to be "reset" instead of a piece-by-piece refund. Everything on your account that came from the pack gets wiped, and you get it all back to reassign however you choose. CCP could also look at each item in the pack for each player and provide them with replacements of anything that's been destroyed, but leave the already-assigned unused items in their current state. Also, while they're perfectly within their rights to do so, I doubt CCP would offend their early-adopting customers by offering to honour the legal obligations of the Merc Pack only in conjunction with a skill reset. If they were offering to wipe ONLY the SP earnings that had been boosted using the Merc Pack's booster, or boosters purchased with Merc Pack Aurum, then it would be fair. If they offered to refund everything except boosters, then it would be fair - and could be explained in both a lore-based and a legally-valid manner to cover all bases for why a valid equivalent to your boosters is still present on your account and there's no need to credit those items back. And I've seen a claim that Sony have somehow magically "invalidated" all purchases under the previous terms. Unless they plan to refund EVERYONE (including Gamestop customers), I'm pretty sure that isn't how it works.
Baal Roo Subdreddit Test Alliance Please Ignore 1108	Posted - 2013.04.14 19:05:00 - [137] - Quote charlesnette dalari wrote: I say fine reset this child's SP to zero if you give her the aurum back. I also will be more than happy to chip in for a tutor for her and any other of the people that can't seem to understand engrish. Because nothing instills confidence in a developer like punishing people who actually spend money on a F2P game. charlesnette dalari wrote: You were informed in no uncertain terms in writing that the last aur refund was the last one and the developers even said to spend it wisely. I wish all you little girls would go play with your dolls and leave dust to us adults. This notice came at the time of the last reset so you were fully aware. This is just BLATANTLY incorrect. There has STILL, to this day, been absolutely no word from CCP on AUR refunds. They made a post about SP resets, but they have never said "we are invalidating the Merc Pack, you will not be receiving the second half of the offer." Never. Happened. charlesnette dalari wrote: CCP changed the mercs pack description to reflect what they already told you. This is in no way "shady" as some are saying to change the mercs pack description to reflect what you were already told. The mercs packs terms of course had to be changed you moron. You can't just change the terms of a sale AFTER the sale. I bought 1 Merc Pack, and that Merc Pack included 1 set of gear for beta, and another set of gear at "commercial release". There was no unclear wording, no uncertainty. Only a "moron" would read the description and NOT think they were getting "two for one". Hell, that was CCP's main selling point for the damn things. charlesnette dalari wrote: I am so sick of this subject. All of you that think you should get an aur reset have already beat this horse to death. Your continued whining is useless. Perhaps once you contact Sony you should send a letter to Congress instead of ANOTHER forum thread. Oh, poor, poor you. It's so awful how we are forcing you to read and respond to these thread here. I mean, this forum is just so chock full of great content otherwise, I can see why you'd be so upset. We're getting in the way of all the quality discussion about nerfing whatever the flavor of the week is with our pointless whining trying to find out if we are going to be receiving the stuff CCP sold us or not. charlesnette dalari wrote: Since the beta began i have bought about 300,000 worth of aurum and have spent a great deal of it at this point and since I can read I know it is gone. When my 6 year old gets her allowance she knows when she spends it it is gone. I am amazed my 6 year old is more mature than you. I'm amazed at your inability to use proper analogies. We haven't yet received all of the items we paid for, and we are now worried that we will not receive them at all. PRECISELY BECAUSE the developer (CCP) has been strangely silent on the situation for MONTHS even though, as you have pointed out, there have been MANY threads on the issue.
Victin Ashis KILL-EM-QUICK RISE of LEGION 19	Posted - 2013.05.04 17:13:00 - [138] - Quote Baal Roo wrote: [quote=charlesnette dalari] You can't just change the terms of a sale AFTER the sale. I bought 1 Merc Pack, and that Merc Pack included 1 set of gear for beta, and another set of gear at "commercial release". There was no unclear wording, no uncertainty. Only a "moron" would read the description and NOT think they were getting "two for one". Hell, that was CCP's main selling point for the damn things. No they absolutely did not guarantee 2 sets of items. The subject of the whole disclaimer is about char resets and the fact that AUR would be refunded in the event that the char was reset. People are picking out one part of a statement that must be taken as a whole and that is that during beta a char reset MAY happen and in that even AUR will be refunded. The statement also says there MAY be a reset on commercial release and in that event AUR will be refunded. What happened here is that someone with ** reading comprehension read it as a refund of merc pack items at commercial release and then a bunch of other idiots jumped on the bandwagon hoping ccp would cave and they would get a bonus. The optional reset is CCP not caving and I'm happy with that. P.S. I bought 2 merc packs before the change and I knew immediately what the disclaimer meant, as did many others on here it seems. So the 10 people with ** reading comprehension that are bitching about this can either take the reset to fulfill the disclaimer or keep what they have.
Nstomper Storm Wind Strikeforce Caldari State 268	Posted - 2013.05.04 17:14:00 - [139] - Quote Dude you guys must be dumb you are getting your aurum back
tribal wyvern ZionTCD Unclaimed. 834	Posted - 2013.05.04 17:15:00 - [140] - Quote JL3Eleven wrote: Natu Nobilis wrote: ALM1GHTY STATIUS wrote: Natu Nobilis wrote: What exactly is the issue with the aurum? I read people complaining but couldn-¦t understand the main point so far. all aurum purchases we're supposed to be refunded on commercial launch, they're changing the description of the items after we purchased them and claiming they won't refund us. I bought a merc pack, bought items with aurums, got reset moving to singularity. Got all my stuff refunded. I had unclaimed items and aurum, got reset moving to tranqulity, got all my stuff refunded. Now, i bought a 30 day passive booster, still have unclaimed items, and there will be no more resets. Why the hell would i be refunded, if i haven-¦t lost anything to a reset? When the game goes into commercial release they are legally obligated to refund it again and without any SP wipes like people are saying. Sorry if you didnt see a good deal when they were waving it in your face begging you to take advantage of it. Edit: we have not hit commercial release yet. The dev blog states that there will be optional aurum refund, at the cost of full character reset. Get the aurum refund and cry me a river

low genius The Sound Of Freedom Renegade Alliance 31	Posted - 2013.05.04 17:17:00 - [141] - Quote is it just me, or do the imperfects come here to cry? try the 'issues' forum?
tribal wyvern ZionTCD Unclaimed. 835	Posted - 2013.05.04 17:17:00 - [142] - Quote ALM1GHTY STATIUS wrote: Over not getting reimbursed for game-launch on the aurum I bought. I recommend anyone else do the same if this pissed you off. Are you a tit or something? There is going to be an aurum refund, read the dev blog. But you gotta sacrifice your character and start over. You can't have your cake AND eat it boy
Chinduko KILL-EM-QUICK RISE of LEGION 27	Posted - 2013.05.04 17:28:00 - [143] - Quote CCP has refunded us before, I don't know why they won't do it again. Especially since UVT are being removed and some have spent aurum on those. A refund should be done on everything purchased with aurum except sp boosters.
Crash Monster Snipers Anonymous 125	Posted - 2013.05.04 17:29:00 - [144] - Quote low genius wrote: is it just me, or do the imperfects come here to cry? try the 'tissues' forum? I fixed your post.
Grezkev The Red Guards EoN. 200	Posted - 2013.05.04 17:30:00 - [145] - Quote I love it when people don't understand economics or capitalism.
Protoman Is God Red and Silver Hand Amarr Empire 129	Posted - 2013.05.04 17:30:00 - [146] - Quote low genius wrote: is it just me, or do the imperfects come here to cry? try the 'issues' forum? You'll be crying on the 14th when your stuff is taken away from you.
tribal wyvern ZionTCD Unclaimed. 835	Posted - 2013.05.04 17:32:00 - [147] - Quote Chinduko wrote: CCP has refunded us before, I don't know why they won't do it again. Especially since UVT are being removed and some have spent aurum on those. A refund should be done on everything purchased with aurum except sp boosters. 'Additionally, we will be offering to all players that purchased the Mercenary Pack or Aurum Packs before January 22nd an optional full character reset with Mercenary Pack or Aurum reimbursement. If you choose an optional character reset, all character attributes, skills, skill points, and wallet will be reset to zero, but the Mercenary Pack(s) (including applicable Aurum) and/or Aurum pack(s) will be added back to the account for re-use within Uprising. Players will be given a limited period in which to choose the optional full character reset, and the dates for choosing this option will be announced at a later time. This will be the last reset of the Mercenary Pack and Aurum packs, and no further resets will be available.'
Freshticles Internal Error. Negative-Feedback 68	Posted - 2013.05.04 17:42:00 - [148] - Quote I think it's common sense tbqh. Although cliche by now, you can't have your cake and eat it. If you got an Aurum reset without the SP reset, you've had two merc packs when you've paid for one. CCP's full reset offer is quite reasonable. If you care that much about the legal babble, I'm sure you'll take it. (I've bought merc packs, and had my use out of them. I'm not going to reset.)
King Kobrah SyNergy Gaming EoN. 225	Posted - 2013.05.04 17:44:00 - [149] - Quote Forcing us to reset characters just so CCP will hold up their end of the bargain is ridiculous and I will be filing a complaint with both the BBB and sony, this is underhanded business tactics that CCP has a history of doing and I won't tolerate it.
low genius The Sound Of Freedom Renegade Alliance 31	Posted - 2013.05.04 17:45:00 - [150] - Quote Crash Monster wrote: low genius wrote: is it just me, or do the imperfects come here to cry? try the 'tissues' forum? I fixed your post. job well done.



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