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Thread Statistics | Show CCP posts - 1 post(s) |
Winsaucerer
The Southern Legion
RISE of LEGION
79
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Posted - 2013.05.15 00:22:00 -
[1] - Quote
CCP, there is another thread about the ridiculous overpricing Sony offers to Australian customers. I want to make a couple of suggestions here, and I thought a new thread was warranted to discuss possible solutions. It really is rubbish price gouging, and certainly leaves me thinking very seriously about any purchases.
What I want to know from CCP is -- what can you do about it? I get that Sony sets the prices, not you, but you are not without power. Here are a couple of options, and I am wondering if they are within your power to protect your customers:
1. Alternative purchase method -- can you make these various items available for purchase via your own Dust 514 website, and directly credit those items to our character? You seem to have this facility already, such as for the suits given with the fanfest HD purchase.
2. Offer more in the pack -- since we're being charged 50% more, can you give those AU and NZ players 50% more goods with their purchase than the similarly named US packs? Perhaps you could boost the AUR + boosters in the packs to represent the intended value?
The Australian dollar is very close to parity with the US dollar, yet we pay 50% more. That's not an insignificant markup. This is the kind of thing that your chosen partner, Sony, does. Is the excuse taxes? Higher minimum wage? Bandwidth costs? Something else? Your company has managed to sell EVE Online as a digital good and service for years to Australians without needing to do these things. I don't believe for a second that there is any excuse from Sony other than "because we can".
What can you do to court and protect an important group of your players, customers, and community? |
Otrera Goddess
DUST University
Ivy League
0
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Posted - 2013.05.15 00:41:00 -
[2] - Quote
Here here, well put |
Llan Heindell
One-Armed Bandits
Heretic Initiative
103
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Posted - 2013.05.15 00:43:00 -
[3] - Quote
I can bet this goes way beyond CCP and Sony. Each country will apply taxes to get some money out of each transaction.
Llan Heindell. |
Winsaucerer
The Southern Legion
RISE of LEGION
82
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Posted - 2013.05.15 00:48:00 -
[4] - Quote
Llan Heindell wrote:I can bet this goes way beyond CCP and Sony. Each country will apply taxes to get some money out of each transaction.
Llan Heindell.
Is that why EVE Online, Valve games, and many other digital products and services cost me (as an Australian) exactly the same amount as US customers?
I don't really want this thread to get muddied with vague guesses at "reasons", unless these are well thought through. Do you know specifically why Sony needs to overcharge on digital scout suits and boosters, while Valve does not need to on digital games? |
fred orpaul
The Tritan Industries
RISE of LEGION
285
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Posted - 2013.05.15 00:56:00 -
[5] - Quote
This was from another post and @Lian Heindell no this is a long standing abuse by the software industry that is not caused by taxes look it up on the internet. I'm glad to hear that CCP has not been participating in this with EVE Online hopefully they can force Sony to fix its self at least for dust.
#4 Posted: 2013.05.15 00:47 | Report
yea that's a Australia software thing, I don't know why but every one charges more for software in Australia. Its actually cheaper to fly to the us buy adobe pro box set and fly back then it is to buy the download version in Australia. The stupid thing is that there is no reason for it, even if you pay tariffs for it when you fly back in to Australia you only pay a little bit more then the download version.
Sooooo yea you can thank companies for being corrupt and no competition really existing. That said I imagine that while CCP and Sony may agree on pricing, Sony is probably independently setting the regional prices on the playstation network so you may want to see if CCP can have them change it.
Also any eve players here know if Australia pays more then 15AUD a month for eve? I would be interested to know.
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Otrera Goddess
DUST University
Ivy League
0
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Posted - 2013.05.15 00:57:00 -
[6] - Quote
I would understand the price increase if it was a physical product because of shipping,customs , taxes etc. But this is digital content and in this day and age its not acceptable. I have a credit card that allows my to buy things direct from the us and from amazon etc and its always cheaper so that doesn't explain why a digital copy of something should be more expensive. Some one is making alot of money out of this |
Winsaucerer
The Southern Legion
RISE of LEGION
86
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Posted - 2013.05.15 01:00:00 -
[7] - Quote
fred orpaul wrote:
Also any eve players here know if Australia pays more then 15AUD a month for eve? I would be interested to know.
Answered you on this in another thread, but here's the answer I gave anyway:
We pay the US price. And you know why? Because our money when converted to USD is worth one USD per USD. So why wouldn't CCP be happy to accept our money if we pay them the asking price? |
Otrera Goddess
DUST University
Ivy League
1
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Posted - 2013.05.15 01:07:00 -
[8] - Quote
Why can't I just pay ccp and get it direct from them. I bet it has something to do with the exclusive ps3 arrangement that dust has. There is probably a clause that sony has that says 'we can charge each country what ever we want for extras and you can't do **** about it'
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Icy Xenosmilus
Eyniletti Rangers
Minmatar Republic
244
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Posted - 2013.05.15 01:12:00 -
[9] - Quote
Otrera Goddess wrote:Why can't I just pay ccp and get it direct from them. I bet it has something to do with the exclusive ps3 arrangement that dust has. There is probably a clause that sony has that says 'we can charge each country what ever we want for extras and you can't do **** about it'
It's because Merc Packs are sold off of the PSN Network, the PSN gets a cut of it, they decide pricing for each region, and the AU ones are assholes.
That being said, CCP could technically sell the codes online cheaper. I'd sell you some, if the regions weren't messy. |
Llan Heindell
One-Armed Bandits
Heretic Initiative
105
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Posted - 2013.05.15 01:12:00 -
[10] - Quote
Winsaucerer wrote:Llan Heindell wrote:I can bet this goes way beyond CCP and Sony. Each country will apply taxes to get some money out of each transaction.
Llan Heindell. Is that why EVE Online, Valve games, and many other digital products and services cost me (as an Australian) exactly the same amount as US customers? I don't really want this thread to get muddied with vague guesses at "reasons", unless these are well thought through. Do you know specifically why Sony needs to overcharge on digital scout suits and boosters, while Valve does not need to on digital games?
Ok, now that my hate is gone.
Right, then you should start reading a little bit more, instead of asking in a game forum.
Llan Heindell. |
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Winsaucerer
The Southern Legion
RISE of LEGION
86
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Posted - 2013.05.15 01:16:00 -
[11] - Quote
Otrera Goddess wrote:Why can't I just pay ccp and get it direct from them. I bet it has something to do with the exclusive ps3 arrangement that dust has. There is probably a clause that sony has that says 'we can charge each country what ever we want for extras and you can't do **** about it'
That is my concern too, but I am not completely certain it's a problem, for two reasons:
1. They are free to give out items already for free, and for money with other things such as the EVE Online Collector's edition, so there's no prima facie issue with giving away items and selling items
2. They said that Dust will outlive the platform it's on. It's worded in a way that indicates that it may not always remain on the PS either. So presumably they have protected themselves to be able to sell things through alternative means |
Otrera Goddess
DUST University
Ivy League
4
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Posted - 2013.05.15 01:17:00 -
[12] - Quote
Why put up with being ripped off 'because that's how it works' |
Llan Heindell
One-Armed Bandits
Heretic Initiative
106
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Posted - 2013.05.15 01:20:00 -
[13] - Quote
Otrera Goddess wrote:Why put up with being ripped off 'because that's how it works'
I don't know, perhaps. Should I start whining about having to pay 200% of the prices you guys pay?
Should they give me a 50% discount on AUR purchases?
Llan Heindell. |
Otrera Goddess
DUST University
Ivy League
4
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Posted - 2013.05.15 01:26:00 -
[14] - Quote
200% of what? Where are you located and paying that much extra for things? |
pezzad
Dead Six Initiative
Lokun Listamenn
5
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Posted - 2013.05.15 01:32:00 -
[15] - Quote
We need to make our voices heard and petition CCP and Sony complaining about this injustice.
This is Sonys contact details if you want to give them a call
Phone (Australia Support) : 1300 365 911
Phone (New Zealand Support) : 09 415 2447
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Otrera Goddess
DUST University
Ivy League
6
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Posted - 2013.05.15 01:49:00 -
[16] - Quote
I have already petitioned ccp about this but from what I have heard from others I am not expecting much. We should get a mass email list together and petition them all at once |
fred orpaul
The Tritan Industries
RISE of LEGION
285
|
Posted - 2013.05.15 01:50:00 -
[17] - Quote
you should! just don't expect much, every major software company is doing it because they know they have you and that you will pay those prices. frankly if I was in australia and I had money to burn I'd buy thousands of PS3s and throw them off of cliffs, although that would of really only worked on release I imagine they are making money off of them now. |
Otrera Goddess
DUST University
Ivy League
6
|
Posted - 2013.05.15 01:52:00 -
[18] - Quote
Yeah once they altered them and introduced the slim line models they now make a profit at least |
fred orpaul
The Tritan Industries
RISE of LEGION
285
|
Posted - 2013.05.15 02:04:00 -
[19] - Quote
I stand corrected Sony may care, adobe changed its pricing after being summonsed to answer for it prices, so call up Sony and tell them you and the aussie gaming community are getting in touch with the commerce bureau in you country. again from the other thread.
#10 Posted: 2013.05.15 02:01 | Report
its sony like all major software companies they are gouging other parts of the world because they know you will pay. Its not limited to the games industry, it probably not limited to the software industry, but I know for a fact that the software industry is gouging Australia (probably other countries too) with no lawful reason other then they can and they believe they get more money that way.
Here read you fill I googled it for you. oh in my search I found that many companies have lowered their prices after being summonsed to explain the price difference. You may want to let Sony know whats going on with that and tell them you are notifying your commerce bureau, so they had better start changing prices.
https://www.google.com/search?q=software+prices+in+australia&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a
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TheMarkOf22
Internal Error.
Negative-Feedback
150
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Posted - 2013.05.15 02:07:00 -
[20] - Quote
player trading would remedy the problem if you could trade boosters |
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fred orpaul
The Tritan Industries
RISE of LEGION
286
|
Posted - 2013.05.15 02:23:00 -
[21] - Quote
its true probably another reason that PT(player trading sry) has been pushed back. I thought is was weird and I thought it might be sony not wanting to "lose" money(oh sony why are you so stupid), but now that you mention it it could be they want to prevent losing the markets that have really high prices to trading.
oh BTW from the other thread on this, a way to bypass the aussie prices, although not really practical for long time beta players.
Fem-Bad-Doc wrote:I thought two of my mate's were the only Aussies that actually use the AU PS Store.
Create a US user on your PS3 and buy US PSN codes through bestbuy or play-Asia. |
Winsaucerer
The Southern Legion
RISE of LEGION
89
|
Posted - 2013.05.15 02:31:00 -
[22] - Quote
fred orpaul wrote:its true probably another reason that PT has been pushed back. I thought is was weird and I thought it might be sony not wanting to "lose" money(oh sony why are you so stupid), but now that you mention it it could be they want to prevent losing the markets that have really high prices to trading.
What is PT?
Quote:oh BTW from the other thread on this, a way to bypass the aussie prices, although not really practical for long time beta players. Fem-Bad-Doc wrote:I thought two of my mate's were the only Aussies that actually use the AU PS Store.
Create a US user on your PS3 and buy US PSN codes through bestbuy or play-Asia.
Am I correct in thinking that this means essentially making a new character? So far as I am aware, US PSN codes will not work for Australians, so you would need to not only make a US user, but have your Dust character on it. Am I missing something? Or will the codes work on the AU PSN store? |
fred orpaul
The Tritan Industries
RISE of LEGION
286
|
Posted - 2013.05.15 02:36:00 -
[23] - Quote
no you are right you will have to make a new char or find a way to transfer your char from one PSN account to another, which CCP has not yet enabled for dust. Although if you petition them who knows. |
Jal R
The Southern Legion
RISE of LEGION
17
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Posted - 2013.05.15 03:35:00 -
[24] - Quote
So lame that if you live outside of America yet have an American PSN Account that you get American prices. What's stopping someone living outside of America with a non American PSN Account from getting the American prices? Sony, that's who.
I really want to buy one of them $100 packs but no way I'll be paying $150 for the same product that others get for cheaper who not only play the same game but are on the SAME server.
Here I was thinking that AUR was not supposed to give you an advantage over other players, yet American bought AUR gives more of an advantage than AUR bought in other countries due to the fact they get theirs cheaper.
But in the end even if we do get a response from Sony or CCP I bet it'll just end up as either party passing the buck, as it were. |
Garrett Blacknova
Codex Troopers
2969
|
Posted - 2013.05.15 04:20:00 -
[25] - Quote
I'm a Kiwi, and I'm going to add my voice to this.
MOST decisions for NZ/AU in regards to PS Store availability and price are decided NOT by our local Playstation/Sony divisions, or by the US branch of Sony, but by Playstation EU.
This is the same Playstation EU who think it's a good idea to force the Spamstar icon on the XMB instead of making it an option like US and JP got with the same firmware update. |
The Loathing
The Southern Legion
RISE of LEGION
58
|
Posted - 2013.05.15 04:38:00 -
[26] - Quote
Signed.
Roughly $30 AU and $40 NZ for Merc Packs. Both Southern Hemisphere countries have been screwed on this.
Apple, Microsoft and Adobe have all recently been investigated by the Australian Government for inflated digital product pricing which has culminated in changes to their prices. Hopefully Sony will cop the same treatment, but in the meantime CCP would be greatly appreciated if they could provide independent alternatives for AUR purchases for countries that have been unfairly treated. |
pezzad
Dead Six Initiative
Lokun Listamenn
5
|
Posted - 2013.05.15 04:56:00 -
[27] - Quote
If you are in Australia or New Zealand please report them to the commission. I have filled out one report today in NZ
http://www.comcom.govt.nz/
http://www.commerce.wa.gov.au/consumerprotection/ |
Urmama-NZ
Nintendo Power
Casoff
0
|
Posted - 2013.05.15 06:19:00 -
[28] - Quote
+1 |
fred orpaul
The Tritan Industries
RISE of LEGION
286
|
Posted - 2013.05.15 07:15:00 -
[29] - Quote
make sure to let Sony know that you are doing this as well and that other major distributors are backing down on pricing because of this, you might get a faster response. |
Winsaucerer
The Southern Legion
RISE of LEGION
92
|
Posted - 2013.05.15 10:30:00 -
[30] - Quote
I don't think that we should (just) count on Sony doing something. Sony obviously doesn't mind being a jerk to Australians. We need the Aus gov't to do what it can to pressure Sony to be fair. CCP, on the other hand, does like us -- so I'd be interested to know what CCP can do to help us...such as the suggestions in my OP. |
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