DUST Search - What can CCP do to protect AU and NZ customers?

Jaron Pollard wrote:

Otrera Goddess wrote:

This was the ccp response to my petition asking about the price differences

2013.05.15 10:26:00 GM Avantgarde

Hello,

We can understand why you would like a clarification over the price of Merc Pack in different countries.
Once we set the price on a game, SONY then would localise the price for each country based on local currency and taxes.

Please accept our sincere apologies and we thank you for the understanding.

If we could be your assistance on any DUST 514 issue in the future, please contact us again.

Best Regards,
GM Avantgarde
CCP Customer Support | EVE Online | DUST 514

Its a total load of bullshit from CCP. I am no longer just someone playing a free game. I have bought over 30,000 aurum so far and am now what I consider a CCP customer. My money has gone to them, maybe not all of it because of Sony but they still get their share. They know they have it with in there power to fix this but clearly don't care!!!!

I'm not sure if the DUST EULA mirrors the EVE one, but if it does, you're not allowed to post this. However, as much as you want to scream and shout and rage at CCP, if you stopped to listen for a moment, they provided you a legitimate explanation. If you feel otherwise, then clarify, no, verify with some evidence that "they know they have it within their power to fix this" because the last I checked, they're doing exactly what their dev agreement with Sony, who publishes for them at cost, allows them to do.

How do you think trading goods and services takes place? Do you think that computer you're using to type all this on actually started out being worth what you bought it for? You are still just someone playing a free game, because payment for goods in it is entirely optional, a fact you knew when you bought them. It wasn't an investment of some kind, it was a purchase of an element of a game. The game itself is free to play, and can be played entirely for free.


Author	Thread Statistics \| Show CCP posts - 1 post(s)
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:41:00 - [1] - Quote Here here, well put
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:57:00 - [2] - Quote I would understand the price increase if it was a physical product because of shipping,customs , taxes etc. But this is digital content and in this day and age its not acceptable. I have a credit card that allows my to buy things direct from the us and from amazon etc and its always cheaper so that doesn't explain why a digital copy of something should be more expensive. Some one is making alot of money out of this
Otrera Goddess DUST University Ivy League 1	Posted - 2013.05.15 01:07:00 - [3] - Quote Why can't I just pay ccp and get it direct from them. I bet it has something to do with the exclusive ps3 arrangement that dust has. There is probably a clause that sony has that says 'we can charge each country what ever we want for extras and you can't do **** about it'
Otrera Goddess DUST University Ivy League 4	Posted - 2013.05.15 01:17:00 - [4] - Quote Why put up with being ripped off 'because that's how it works'
Otrera Goddess DUST University Ivy League 4	Posted - 2013.05.15 01:26:00 - [5] - Quote 200% of what? Where are you located and paying that much extra for things?
Otrera Goddess DUST University Ivy League 6	Posted - 2013.05.15 01:49:00 - [6] - Quote I have already petitioned ccp about this but from what I have heard from others I am not expecting much. We should get a mass email list together and petition them all at once
Otrera Goddess DUST University Ivy League 6	Posted - 2013.05.15 01:52:00 - [7] - Quote Yeah once they altered them and introduced the slim line models they now make a profit at least
Otrera Goddess DUST University Ivy League 6	Posted - 2013.05.16 00:02:00 - [8] - Quote This was the ccp response to my petition asking about the price differences 2013.05.15 10:26:00 GM Avantgarde Hello, We can understand why you would like a clarification over the price of Merc Pack in different countries. Once we set the price on a game, SONY then would localise the price for each country based on local currency and taxes. Please accept our sincere apologies and we thank you for the understanding. If we could be your assistance on any DUST 514 issue in the future, please contact us again. Best Regards, GM Avantgarde CCP Customer Support \| EVE Online \| DUST 514 Its a total load of bullshit from CCP. I am no longer just someone playing a free game. I have bought over 30,000 aurum so far and am now what I consider a CCP customer. My money has gone to them, maybe not all of it because of Sony but they still get their share. They know they have it with in there power to fix this but clearly don't care!!!!
Otrera Goddess DUST University Ivy League 6	Posted - 2013.05.16 00:31:00 - [9] - Quote Jaron Pollard wrote: Otrera Goddess wrote: This was the ccp response to my petition asking about the price differences 2013.05.15 10:26:00 GM Avantgarde Hello, We can understand why you would like a clarification over the price of Merc Pack in different countries. Once we set the price on a game, SONY then would localise the price for each country based on local currency and taxes. Please accept our sincere apologies and we thank you for the understanding. If we could be your assistance on any DUST 514 issue in the future, please contact us again. Best Regards, GM Avantgarde CCP Customer Support \| EVE Online \| DUST 514 Its a total load of bullshit from CCP. I am no longer just someone playing a free game. I have bought over 30,000 aurum so far and am now what I consider a CCP customer. My money has gone to them, maybe not all of it because of Sony but they still get their share. They know they have it with in there power to fix this but clearly don't care!!!! I'm not sure if the DUST EULA mirrors the EVE one, but if it does, you're not allowed to post this. However, as much as you want to scream and shout and rage at CCP, if you stopped to listen for a moment, they provided you a legitimate explanation. If you feel otherwise, then clarify, no, verify with some evidence that "they know they have it within their power to fix this" because the last I checked, they're doing exactly what their dev agreement with Sony, who publishes for them at cost, allows them to do. How do you think trading goods and services takes place? Do you think that computer you're using to type all this on actually started out being worth what you bought it for? You are still just someone playing a free game, because payment for goods in it is entirely optional, a fact you knew when you bought them. It wasn't an investment of some kind, it was a purchase of an element of a game. The game itself is free to play, and can be played entirely for free. There was no privacy statement within the email so as far as I am concerned they can take it off the forum if they want. I just wanted to show people what CCPs official response is to all of the questions as to why and how they justify the cost differences. And the reason behind the '"they know they have it within their power to fix this" statement is because its their ***** game. Sony didn't make the ** but yet they are the ones deciding on the charges. CCP can have their own servers or system designed to handle the transactions and distributions themselves. Clearly you do not get how important and valuable to a new player a booster is, it may not be considered an investment but over time the extra skill points allow faster progression and a better loadout for players.
Otrera Goddess DUST University Ivy League 6	Posted - 2013.05.16 01:07:00 - [10] - Quote Winsaucerer wrote: From the forum rules: Quote: 9. Posting of private CCP communication is prohibited. The posting of private communication between the Game Masters, DUST Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties. Then get the forum moderators to take it down