Do we need further clarification on this?

They should be keeping records, of the purchases and refund the proper amounts to their consumers, if they did not do that, it is their fault and should not punish the consumer for something they failed to do. I am sorry for calling them bastards, did this in the spur of the moment out of frustration, but I did file a ticket complaining about the issue, maybe if enough of us do it... I also mentioned in my ticket that I consider this practice a scam, and not only will I not spend money on this product ever again, but I might report them to the BBB or/and econsumer.gov.

Its ridiculous that I have to spend quite a bit of SP to use the Raven suit I bought for with REAL money cuz you know, aurum is exchanged for real money. Now, its going to collect dust in my inventory because I will never use it.

Why didn't CCP refund these suits as well?

I bought both the SVER Logi and the starter pack for the current price based on the promise of a full refund, knowing I would spec differently on new built, I would not have spent the money if I had known they were going to do what they are doing now and would had waited, however they warned no one of this issue until now, and this is bad business practice. They did scam me based on a false promise.

Oh god we're not getting them refunded because "they're event BPOs." ?

BULLOCKS!

I want my 20k aurum back. I bought sever logistics when it was a 200k sp investment.

Now that its a 3 million SP investment I can no longer afford it as a side toy. give me back the aurum v.v

Its ridiculous that I have to spend quite a bit of SP to use the Raven suit I bought for with REAL money cuz you know, aurum is exchanged for real money. Now, its going to collect dust in my inventory because I will never use it.

Why didn't CCP refund these suits as well?

I'm wondering if they simply have no way to differentiate between those (like myself) who received one as a testing reward, and those like yourself who spent AUR on them, a database thing?

I can't imagine the finance department giving the go ahead to effectively hand out free money en masse. Not sure what the going AUR rate is, but something like $20 per suit?

I think you're confusing the reward BPO suits with AUR module BPOs. Let me explain how much of a bad idea it is if CCP were to refund every player for each BPO at Uprising prices.

[During Closed Beta]
Player A purchases 10 units of every BPO for dirt cheap at about 50 AUR. Total spent: 5,000 AUR

[Open Beta Arrives]
Market prices for AUR BPOs skyrocket to about 4,500 AUR per BPO.

[Uprising Arrives]
CCP refunds all AUR items including BPOs at about more or less the same price as was Open Beta.
Player A gains massive influx of AURUM. Assuming Player A acquired at least 10 units per unique BPO at 10 unique BPOs, that player will gain 450,000 AUR. That is a 9000% bonus to how much Player A initially paid.

Do we need further clarification on this?

How bout cap a refund for one of each. It seems like the logical compromise. Player A still makes out and can wait for player market / trading. Player B who just doesnt want to skill into something he thought he didnt have to doesn't. There are plenty of solutions that can appease both parties.

Really, our transaction history or account age alone is more than enough to sort this out. And even if it was complicated to handle "en masse", there's no reason they couldn't do it when we contacted them individually.

Really, our transaction history or account age alone is more than enough to sort this out. And even if it was complicated to handle "en masse", there's no reason they couldn't do it when we contacted them individually.

They said they wouldn't refund militia BPOs, but they implied they would refund T1 suit BPOs.

I don't need a refund, I just want my sever logi BPO exchanged for a Gallente logi BPO.

Ok I would try again a support ticket again now the info is better available at CCP. And be nice and state the facts that you paid 19800 AUR and don't want to spend 2mill so each to use. They do have transaction logs. Without going into detail. Trust me, it is the right thing to do

Its ridiculous that I have to spend quite a bit of SP to use the Raven suit I bought for with REAL money cuz you know, aurum is exchanged for real money. Now, its going to collect dust in my inventory because I will never use it.

Why didn't CCP refund these suits as well?

Check the link to my exchange on the first page again. They're aware of the problem. I explicitly told them my account wasn't old enough for it to be an Event or old Merc pack item - said they could check it, and told them they could check my transaction history. After the first denial, I replied again, trying to spell out that not only did I pay for it, I wouldn't have even known people won them before being told that was why I didn't get a refund.

I spelled out in no uncertain terms that it was not an event item, and that I definitely paid for it - that it was impossible for me to have received it in an event (they could check) and they could also check my transaction history. I received a canned response that it was an event item both times.

Because they are greedy bastards... I am mad too, let's continue to spam them about this issue, It is very dishonest on their part to not fulfill their promise and try to erase records of it, tempted to report them to the better business bureau.

I got all of my BPO's thru events and merc packs, I do not want them refunded, I want them to have them. in the future I might sell them to other players. Forcing refunds on people that do not want them is bad.

I got all of my BPO's thru events and merc packs, I do not want them refunded, I want them to have them. in the future I might sell them to other players. Forcing refunds on people that do not want them is bad.

This is so stupid. I remember pre-Uprising when I started out, I was like "Oh cool! This Raven suit looks awesome!" and spent $10 worth of aurum on the suit. (I think it was a little more than that. 21,000 I think?)

Now in Uprising, I'm more interested in the Amarr race and they even changed what the Raven looked like!
They so happened to refund all of the other Aurum stuff they had in my inventory at the exact price pre-Uprising, so why can't they do the same to these suits!? I DIDN'T get this suit as a closed beta reward, I BOUGHT THIS! I WANT MY REFUND OF 19,800 aurum!

-or-
why don't you guys make this suit usable without any skills like before??

Same here.

Yes. It seems like actions of people like me during closed beta are causing problems for others.