DUST Search - Why did they not refund the BPO aur suits also?

Zeylon Rho wrote:

Rusticuls wrote:

Maken Tosch wrote:

I think you're confusing the reward BPO suits with AUR module BPOs. Let me explain how much of a bad idea it is if CCP were to refund every player for each BPO at Uprising prices.

[During Closed Beta]
Player A purchases 10 units of every BPO for dirt cheap at about 50 AUR. Total spent: 5,000 AUR

[Open Beta Arrives]
Market prices for AUR BPOs skyrocket to about 4,500 AUR per BPO.

[Uprising Arrives]
CCP refunds all AUR items including BPOs at about more or less the same price as was Open Beta.
Player A gains massive influx of AURUM. Assuming Player A acquired at least 10 units per unique BPO at 10 unique BPOs, that player will gain 450,000 AUR. That is a 9000% bonus to how much Player A initially paid.

Do we need further clarification on this?

How bout cap a refund for one of each. It seems like the logical compromise. Player A still makes out and can wait for player market / trading. Player B who just doesnt want to skill into something he thought he didnt have to doesn't. There are plenty of solutions that can appease both parties.

Really, our transaction history or account age alone is more than enough to sort this out. And even if it was complicated to handle "en masse", there's no reason they couldn't do it when we contacted them individually.

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Drake435 SVER True Blood Unclaimed. 39	Posted - 2013.05.08 05:02:00 - [1] - Quote Its ridiculous that I have to spend quite a bit of SP to use the Raven suit I bought for with REAL money cuz you know, aurum is exchanged for real money. Now, its going to collect dust in my inventory because I will never use it. Why didn't CCP refund these suits as well?
LuckyLuke Wargan HavoK Core RISE of LEGION 131	Posted - 2013.05.09 03:01:00 - [2] - Quote Because they are greedy bastards... I am mad too, let's continue to spam them about this issue, It is very dishonest on their part to not fulfill their promise and try to erase records of it, tempted to report them to the better business bureau.
Winsaucerer The Southern Legion RISE of LEGION 72	Posted - 2013.05.09 03:16:00 - [3] - Quote I have a discussion on this topic which you may want to also weigh in on. I'm not in the same boat as you guys, but I'm one of the people that are the reason why you didn't get your refund :(
Maken Tosch Planetary Response Organization 2231	Posted - 2013.05.09 03:29:00 - [4] - Quote I think you're confusing the reward BPO suits with AUR module BPOs. Let me explain how much of a bad idea it is if CCP were to refund every player for each BPO at Uprising prices. [During Closed Beta] Player A purchases 10 units of every BPO for dirt cheap at about 50 AUR. Total spent: 5,000 AUR [Open Beta Arrives] Market prices for AUR BPOs skyrocket to about 4,500 AUR per BPO. [Uprising Arrives] CCP refunds all AUR items including BPOs at about more or less the same price as was Open Beta. Player A gains massive influx of AURUM. Assuming Player A acquired at least 10 units per unique BPO at 10 unique BPOs, that player will gain 450,000 AUR. That is a 9000% bonus to how much Player A initially paid. Do we need further clarification on this?
Winsaucerer The Southern Legion RISE of LEGION 72	Posted - 2013.05.09 03:38:00 - [5] - Quote Maken Tosch wrote: Do we need further clarification on this? Yes. It seems like actions of people like me during closed beta are causing problems for others.
LuckyLuke Wargan HavoK Core RISE of LEGION 131	Posted - 2013.05.09 03:40:00 - [6] - Quote They should be keeping records, of the purchases and refund the proper amounts to their consumers, if they did not do that, it is their fault and should not punish the consumer for something they failed to do. I am sorry for calling them bastards, did this in the spur of the moment out of frustration, but I did file a ticket complaining about the issue, maybe if enough of us do it... I also mentioned in my ticket that I consider this practice a scam, and not only will I not spend money on this product ever again, but I might report them to the BBB or/and econsumer.gov.
Maken Tosch Planetary Response Organization 2231	Posted - 2013.05.09 03:42:00 - [7] - Quote LuckyLuke Wargan wrote: They should be keeping records, of the purchases and refund the proper amounts to their consumers, if they did not do that, it is their fault and should not punish the consumer for something they failed to do. I am sorry for calling them bastards, did this in the spur of the moment out of frustration, but I did file a ticket complaining about the issue, maybe if enough of us do it... I also mentioned in my ticket that I consider this practice a scam, and not only will I not spend money on this product ever again, but I might report them to the BBB or/and econsumer.gov. Assuming enough of us do what you suggested. I won't.
KING CHECKMATE Tal-Romon Legion Amarr Empire 49	Posted - 2013.05.09 03:45:00 - [8] - Quote Drake435 wrote: Its ridiculous that I have to spend quite a bit of SP to use the Raven suit I bought for with REAL money cuz you know, aurum is exchanged for real money. Now, its going to collect dust in my inventory because I will never use it. Why didn't CCP refund these suits as well? I dont want to play caldari assault. They sold me something, and now i have something i DID not buy. I want my AUR back.
LuckyLuke Wargan HavoK Core RISE of LEGION 131	Posted - 2013.05.09 03:49:00 - [9] - Quote I bought both the SVER Logi and the starter pack for the current price based on the promise of a full refund, knowing I would spec differently on new built, I would not have spent the money if I had known they were going to do what they are doing now and would had waited, however they warned no one of this issue until now, and this is bad business practice. They did scam me based on a false promise.
Zeylon Rho Subdreddit Test Alliance Please Ignore 108	Posted - 2013.05.09 06:26:00 - [10] - Quote LuckyLuke Wargan wrote: I bought both the SVER Logi and the starter pack for the current price based on the promise of a full refund, knowing I would spec differently on new built, I would not have spent the money if I had known they were going to do what they are doing now and would had waited, however they warned no one of this issue until now, and this is bad business practice. They did scam me based on a false promise. I have a similar feeling. I paid for both Raven and Sever suits, and they cost practically no SP to use pre-uprising. The respec word coming down was that players would keep event items. That's also what their blog said. Come to find that these suits weren't refunded, because they were event items for people before I started playing the game. They can check transaction history. They can tell I didn't have an account back when those events or merc packs were available. The only way I could get the suit was paying. But even petitioning them individually (help ticket) got the same canned response "they're event items". I feel like I'm taking crazy pills.

Eurydice Itzhak Militaires Sans Jeux 39	Posted - 2013.05.09 06:33:00 - [11] - Quote Oh god we're not getting them refunded because "they're event BPOs." ? BULLOCKS! I want my 20k aurum back. I bought sever logistics when it was a 200k sp investment. Now that its a 3 million SP investment I can no longer afford it as a side toy. give me back the aurum v.v
Zeylon Rho Subdreddit Test Alliance Please Ignore 109	Posted - 2013.05.09 06:39:00 - [12] - Quote Eurydice Itzhak wrote: Oh god we're not getting them refunded because "they're event BPOs." ? BULLOCKS! I want my 20k aurum back. I bought sever logistics when it was a 200k sp investment. Now that its a 3 million SP investment I can no longer afford it as a side toy. give me back the aurum v.v You can see my exchange with respect to requesting reimbursement here.
Ordo Malachai Bragian Order Amarr Empire 25	Posted - 2013.05.09 06:47:00 - [13] - Quote Drake435 wrote: Its ridiculous that I have to spend quite a bit of SP to use the Raven suit I bought for with REAL money cuz you know, aurum is exchanged for real money. Now, its going to collect dust in my inventory because I will never use it. Why didn't CCP refund these suits as well? I'm wondering if they simply have no way to differentiate between those (like myself) who received one as a testing reward, and those like yourself who spent AUR on them, a database thing? I can't imagine the finance department giving the go ahead to effectively hand out free money en masse. Not sure what the going AUR rate is, but something like $20 per suit?
Byozuma Kegawa The Tritan Industries RISE of LEGION 8	Posted - 2013.05.09 07:02:00 - [14] - Quote Yeah, I put in a ticket for a refund myself and got the same copy-paste repiies as Zeylon Rho. It funny cause in my exhcanges I did mention how the Human Endurance rewards were refunded yet the MAG suits were not. I even used their own copy-paste examples as a point of reference and they still spouted the "no refund on event items" line. I don't see how their hands are so tied that they can't do the refunds on a case-for-case basis. If people want to keep the suits, that's fine, but to penalize those that don't because of an invalid sentiment that the suits are event items (it's not an event item of someone who wasn't there can buy it) is unintelligible.
Zeylon Rho Subdreddit Test Alliance Please Ignore 109	Posted - 2013.05.09 07:05:00 - [15] - Quote Ordo Malachai wrote: Drake435 wrote: Its ridiculous that I have to spend quite a bit of SP to use the Raven suit I bought for with REAL money cuz you know, aurum is exchanged for real money. Now, its going to collect dust in my inventory because I will never use it. Why didn't CCP refund these suits as well? I'm wondering if they simply have no way to differentiate between those (like myself) who received one as a testing reward, and those like yourself who spent AUR on them, a database thing? I can't imagine the finance department giving the go ahead to effectively hand out free money en masse. Not sure what the going AUR rate is, but something like $20 per suit? Well, for starters, my account isn't old enough for me to have either been at the event or bought the Merc pack. Anyone who has an account of similar age would be easy to identify as "paid" for the suits. That's not a complicated sort as far as databases go. I could write it right now if CCP needs a free coding lesson. The suits are around $10 per I think. So, those are pretty expensive investments to go collecting cobwebs.
LuckyLuke Wargan HavoK Core RISE of LEGION 135	Posted - 2013.05.09 07:08:00 - [16] - Quote Zeylon Rho wrote: Eurydice Itzhak wrote: Oh god we're not getting them refunded because "they're event BPOs." ? BULLOCKS! I want my 20k aurum back. I bought sever logistics when it was a 200k sp investment. Now that its a 3 million SP investment I can no longer afford it as a side toy. give me back the aurum v.v You can see my exchange with respect to requesting reimbursement here. From the first answer, I can call bullocks too, they are basing their argument for not giving a refund on a blog post made on the same day of uprising release... that is outer bull. It's like they tell you this whole time "full refund, full refund!" and then at the last minute on release date "...Except for certain assets." That sounds like shaddy tactics to me.
Rusticuls ATHEIST's For XENU 54	Posted - 2013.05.09 07:39:00 - [17] - Quote Maken Tosch wrote: I think you're confusing the reward BPO suits with AUR module BPOs. Let me explain how much of a bad idea it is if CCP were to refund every player for each BPO at Uprising prices. [During Closed Beta] Player A purchases 10 units of every BPO for dirt cheap at about 50 AUR. Total spent: 5,000 AUR [Open Beta Arrives] Market prices for AUR BPOs skyrocket to about 4,500 AUR per BPO. [Uprising Arrives] CCP refunds all AUR items including BPOs at about more or less the same price as was Open Beta. Player A gains massive influx of AURUM. Assuming Player A acquired at least 10 units per unique BPO at 10 unique BPOs, that player will gain 450,000 AUR. That is a 9000% bonus to how much Player A initially paid. Do we need further clarification on this? How bout cap a refund for one of each. It seems like the logical compromise. Player A still makes out and can wait for player market / trading. Player B who just doesnt want to skill into something he thought he didnt have to doesn't. There are plenty of solutions that can appease both parties.
Zeylon Rho Subdreddit Test Alliance Please Ignore 109	Posted - 2013.05.09 07:42:00 - [18] - Quote Rusticuls wrote: Maken Tosch wrote: I think you're confusing the reward BPO suits with AUR module BPOs. Let me explain how much of a bad idea it is if CCP were to refund every player for each BPO at Uprising prices. [During Closed Beta] Player A purchases 10 units of every BPO for dirt cheap at about 50 AUR. Total spent: 5,000 AUR [Open Beta Arrives] Market prices for AUR BPOs skyrocket to about 4,500 AUR per BPO. [Uprising Arrives] CCP refunds all AUR items including BPOs at about more or less the same price as was Open Beta. Player A gains massive influx of AURUM. Assuming Player A acquired at least 10 units per unique BPO at 10 unique BPOs, that player will gain 450,000 AUR. That is a 9000% bonus to how much Player A initially paid. Do we need further clarification on this? How bout cap a refund for one of each. It seems like the logical compromise. Player A still makes out and can wait for player market / trading. Player B who just doesnt want to skill into something he thought he didnt have to doesn't. There are plenty of solutions that can appease both parties. Really, our transaction history or account age alone is more than enough to sort this out. And even if it was complicated to handle "en masse", there's no reason they couldn't do it when we contacted them individually.
LuckyLuke Wargan HavoK Core RISE of LEGION 138	Posted - 2013.05.09 07:53:00 - [19] - Quote Zeylon Rho wrote: Rusticuls wrote: Maken Tosch wrote: I think you're confusing the reward BPO suits with AUR module BPOs. Let me explain how much of a bad idea it is if CCP were to refund every player for each BPO at Uprising prices. [During Closed Beta] Player A purchases 10 units of every BPO for dirt cheap at about 50 AUR. Total spent: 5,000 AUR [Open Beta Arrives] Market prices for AUR BPOs skyrocket to about 4,500 AUR per BPO. [Uprising Arrives] CCP refunds all AUR items including BPOs at about more or less the same price as was Open Beta. Player A gains massive influx of AURUM. Assuming Player A acquired at least 10 units per unique BPO at 10 unique BPOs, that player will gain 450,000 AUR. That is a 9000% bonus to how much Player A initially paid. Do we need further clarification on this? How bout cap a refund for one of each. It seems like the logical compromise. Player A still makes out and can wait for player market / trading. Player B who just doesnt want to skill into something he thought he didnt have to doesn't. There are plenty of solutions that can appease both parties. Really, our transaction history or account age alone is more than enough to sort this out. And even if it was complicated to handle "en masse", there's no reason they couldn't do it when we contacted them individually. Precisely.
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 7	Posted - 2013.05.09 08:19:00 - [20] - Quote I have logged a support ticket to request either a refund or to remoive racial\sp requirements so we can use again and suggest you do the same. If enough people show their disappoinment CCP have to act on it.

Byozuma Kegawa The Tritan Industries RISE of LEGION 8	Posted - 2013.05.09 08:41:00 - [21] - Quote Don't be surprised if you get told the same thing as everyone else.
SmileB4Death Seraphim Auxiliaries CRONOS. 66	Posted - 2013.05.09 09:01:00 - [22] - Quote Zeylon Rho wrote: Rusticuls wrote: Maken Tosch wrote: I think you're confusing the reward BPO suits with AUR module BPOs. Let me explain how much of a bad idea it is if CCP were to refund every player for each BPO at Uprising prices. [During Closed Beta] Player A purchases 10 units of every BPO for dirt cheap at about 50 AUR. Total spent: 5,000 AUR [Open Beta Arrives] Market prices for AUR BPOs skyrocket to about 4,500 AUR per BPO. [Uprising Arrives] CCP refunds all AUR items including BPOs at about more or less the same price as was Open Beta. Player A gains massive influx of AURUM. Assuming Player A acquired at least 10 units per unique BPO at 10 unique BPOs, that player will gain 450,000 AUR. That is a 9000% bonus to how much Player A initially paid. Do we need further clarification on this? How bout cap a refund for one of each. It seems like the logical compromise. Player A still makes out and can wait for player market / trading. Player B who just doesnt want to skill into something he thought he didnt have to doesn't. There are plenty of solutions that can appease both parties. Really, our transaction history or account age alone is more than enough to sort this out. And even if it was complicated to handle "en masse", there's no reason they couldn't do it when we contacted them individually. Search for your toon here; http://dustboard.com/global At the moment just tells you when your Merc was "born"
KatanaPT Tech Guard General Tso's Alliance 101	Posted - 2013.05.09 09:35:00 - [23] - Quote +1 Tried a refund to no avail, to a Raven bought suit, not won.
Drake435 SVER True Blood Unclaimed. 43	Posted - 2013.05.10 02:37:00 - [24] - Quote This is so stupid. I remember pre-Uprising when I started out, I was like "Oh cool! This Raven suit looks awesome!" and spent $10 worth of aurum on the suit. (I think it was a little more than that. 21,000 I think?) Now in Uprising, I'm more interested in the Amarr race and they even changed what the Raven looked like! They so happened to refund all of the other Aurum stuff they had in my inventory at the exact price pre-Uprising, so why can't they do the same to these suits!? I DIDN'T get this suit as a closed beta reward, I BOUGHT THIS! I WANT MY REFUND OF 19,800 aurum! -or- why don't you guys make this suit usable without any skills like before??
Drake435 SVER True Blood Unclaimed. 43	Posted - 2013.05.10 03:02:00 - [25] - Quote bump
Mordecai Snake Sardaukar Merc Guild General Tso's Alliance 0	Posted - 2013.05.10 03:22:00 - [26] - Quote They said they wouldn't refund militia BPOs, but they implied they would refund T1 suit BPOs. I don't need a refund, I just want my sever logi BPO exchanged for a Gallente logi BPO.
Darken-Sol BIG BAD W0LVES Eternal Syndicate 20	Posted - 2013.05.10 03:36:00 - [27] - Quote i got the sver logi because it was a viable way to make isk while getting pubstomped and spawn camped. i now have to spend months building up enough sp to use something i already payed for. id say thats a breach of contract, but it probably says in the contract that ccp can **** us in the ass whenever they so choose.
Dharik Salarea Tal-Romon Legion Amarr Empire 0	Posted - 2013.05.10 04:11:00 - [28] - Quote Mordecai Snake wrote: They said they wouldn't refund militia BPOs, but they implied they would refund T1 suit BPOs. I don't need a refund, I just want my sever logi BPO exchanged for a Gallente logi BPO. I could care less about the aurum refund thing at this point but I would appreciate them making the Raven suit usable without skills like in the previous build because skill point accrual is not very proportional to the skill costs of this build. Right now, I can't afford to spend any little thing extra on my Drake account. (This is my Amarrian alt). EDIT: I forgot, they weren't exactly usable without ANY skills pre-Uprising. You still needed the first level of that suit skill. However, that is far less SP required back then as opposed to now. ISK-wise too.
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 14	Posted - 2013.05.10 06:18:00 - [29] - Quote Ok I would try again a support ticket again now the info is better available at CCP. And be nice and state the facts that you paid 19800 AUR and don't want to spend 2mill so each to use. They do have transaction logs. Without going into detail. Trust me, it is the right thing to do
Zeylon Rho Subdreddit Test Alliance Please Ignore 135	Posted - 2013.05.10 06:26:00 - [30] - Quote Cybus Trama'dol wrote: Ok I would try again a support ticket again now the info is better available at CCP. And be nice and state the facts that you paid 19800 AUR and don't want to spend 2mill so each to use. They do have transaction logs. Without going into detail. Trust me, it is the right thing to do Check the link to my exchange on the first page again. They're aware of the problem. I explicitly told them my account wasn't old enough for it to be an Event or old Merc pack item - said they could check it, and told them they could check my transaction history. After the first denial, I replied again, trying to spell out that not only did I pay for it, I wouldn't have even known people won them before being told that was why I didn't get a refund. I spelled out in no uncertain terms that it was not an event item, and that I definitely paid for it - that it was impossible for me to have received it in an event (they could check) and they could also check my transaction history. I received a canned response that it was an event item both times.



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