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Thread Statistics | Show CCP posts - 4 post(s) |
Rhist Stormshield
Woodgrain Atari
0
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Posted - 2015.02.06 21:07:00 -
[1] - Quote
Was fixed eariler in the day and now capped out again.
Fix it. |
Devadander
Woodgrain Atari
219
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Posted - 2015.02.06 21:42:00 -
[2] - Quote
This is beyond important. We are in the midst of an event that some missions rely on earning sp to be rewarded.
My weekly was low low for only being Thursday, now I fear I may have none.
Can I get an Archduke "everything will be ok"?
p.s. That Archduke suit looks classy and I'm not usually a minny fan 
"Lets group up and push an objective" ~ No blueberry ever
07-28-12 ~Deal with it~
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JP Acuna
Fatal Absolution
General Tso's Alliance
277
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Posted - 2015.02.06 23:07:00 -
[3] - Quote
Yes please, i need that SP for my missions |
davis fritz
Subsonic Synthesis
RISE of LEGION
49
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Posted - 2015.02.06 23:16:00 -
[4] - Quote
So I'm not the only one. Same, same. Fixed when I logged on this morning than at some point while playing, went back to 0 |
Thal Telfyr
Brave Bunnies
Brave Collective
0
|
Posted - 2015.02.06 23:29:00 -
[5] - Quote
Rhist Stormshield wrote:Was fixed eariler in the day and now capped out again.
Fix it.
^same  |
Rhist Stormshield
Woodgrain Atari
5
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Posted - 2015.02.07 04:55:00 -
[6] - Quote
Did a match, its there, did another, its gone. Fix it for good. |
Maken Tosch
DUST University
Ivy League
10976
|
Posted - 2015.02.07 06:03:00 -
[7] - Quote
Devadander wrote:This is beyond important. We are in the midst of an event that some missions rely on earning sp to be rewarded. My weekly was low low for only being Thursday, now I fear I may have none. Can I get an Archduke "everything will be ok"? p.s. That Archduke suit looks classy and I'm not usually a minny fan
I agree. Today's Daily Mission includes 12,999 SP in one battle. This is not good.
On Twitter: @HilmarVeigar #greenlightlegion #dust514 players are waiting.
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LORDCLEPTO
D X D PLAYERS
0
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Posted - 2015.02.07 06:46:00 -
[8] - Quote
yes this bug is getting infuriating, you go though a battle and do awesome earning close to 4k in war points and get D!
Also give the players 1 to 1.5 million skill points for compensation of this bug |
Psycho Mascara
Banished Mercenaries
36
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Posted - 2015.02.07 06:56:00 -
[9] - Quote
I don't think this is a bug it works for me, but if your talking about the daily mission one yeah that don't work. but I am getting my bonus SP at the end of battle, I think it's not a auto bonus SP it would stop until finish think I think it will restock by itself every week this happen to me when I was playing with one of my other characters the bonus SP stop but got into my other character and that one has some bonus SP. |
DRT 99
Storm Wind Strikeforce
Caldari State
62
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Posted - 2015.02.07 07:26:00 -
[10] - Quote
Definitely not fixed yet. |
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Cogadh Draco
WarRavens
Capital Punishment.
85
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Posted - 2015.02.07 08:13:00 -
[11] - Quote
Not fixed, I log out right before downtime, login right after downtime, do a match and capped out on SP...
"Cows! Cows where are the moo makers?!"
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iWanderer
PT-BR
33
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Posted - 2015.02.07 08:17:00 -
[12] - Quote
LORDCLEPTO wrote:yes this bug is getting infuriating, you go though a battle and do awesome earning close to 4k in war points and get D!cked with 1k sp and less then 80k isk.
PLEASE FIX THIS BUG.
Also give the players 1 to 1.5 million skill points for compensation of this bug
Oh, I just posted a question about the SP and WP balance. Guess it not only me...
Besides the SP compensation, some sort of compensation for not making it possible to complete the hacked key event.
On top of this, yesterday activated a booster, it was consumed but does not show...filed a ticket.... |
Arian Neo
Rebels New Republic
The Ditanian Alliance
9
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Posted - 2015.02.07 08:19:00 -
[13] - Quote
I have the same problem with the skill cap and I can't complete the daily missions before next downtime. |
Jooki Chewaka
Stalking Wolfpack
114
|
Posted - 2015.02.07 08:58:00 -
[14] - Quote
i even activated one 3 day x2 booster and one 7 day x1,5 booster... FOR NOTHING
See you from orbit
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iWanderer
PT-BR
33
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Posted - 2015.02.07 11:08:00 -
[15] - Quote
I just remembered what it was like when you cap out a few months ago, you were then limited to 1000 SP
Better start using cheaper suits until it is solved and take it slow...we are only going to get tops 1100 SP per match... |
bwd23
Nyain Chan
3
|
Posted - 2015.02.07 11:55:00 -
[16] - Quote
still capped |
Thelos Aether
DUST University
Ivy League
1
|
Posted - 2015.02.07 12:39:00 -
[17] - Quote
Yeah, getting the same problem, had around 600k when I went off yesterday and now its exhausted. This is kinda inexcusable during an event that can rely on you getting SP |
bleachtkd
S.K.I.L.L OF G.O.D
RUST415
0
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Posted - 2015.02.07 12:55:00 -
[18] - Quote
I have a question, with sp bonus... i bought a omega booster for 3 days, i already lost a day...earning 2,000sp per match :/ ...what is going to happen with my booster :/ |
Megaman Trigger
Ready to Play
224
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Posted - 2015.02.07 14:54:00 -
[19] - Quote
Both characters are 'capped' due to bug. Both have "Gain x SP in single battle" and "gain x SP in a single day" challenges, as well as Savant, which means I can't complete my 8 challenges for my keys.
Multiply this by the number of players and then add to this that people have Boosters that are just going to waste and we have a very angry player base on a very short fuse.
Purifier. First Class.
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Hector Carson
G0DS AM0NG MEN
General Tso's Alliance
184
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Posted - 2015.02.07 15:49:00 -
[20] - Quote
I have 3 active boosters on right now and got no SP CCP please fix now or give me a refund on the boosters.
Assault ak.0
Proto ADS Pilot
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Justicar Karnellia
Ikomari-Onu Enforcement
Caldari State
934
|
Posted - 2015.02.07 18:00:00 -
[21] - Quote
Yep, got this just last night right after I activated my 3-day active omega booster. *cry* |
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GM Archduke
Game Masters
C C P Alliance
967
|
Posted - 2015.02.07 23:28:00 -
[22] - Quote
Devadander wrote:This is beyond important. We are in the midst of an event that some missions rely on earning sp to be rewarded. My weekly was low low for only being Thursday, now I fear I may have none. Can I get an Archduke "everything will be ok"? p.s. That Archduke suit looks classy and I'm not usually a minny fan
Everything will be OK!
Right now this seems to be the same issue again, but different...as far as I know the DEV Team is on this, and emergency hotfix is inbound. The event and booster losses/possible compensation is currently being discussed.
GM Archduke
CCP Customer Support | EVE Online | DUST 514
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Arkena Wyrnspire
Fatal Absolution
21919
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Posted - 2015.02.07 23:47:00 -
[23] - Quote
I believe Frame said on twitter that a fix is inbound for tomorrow's downtime.
Thanks Archduke!
:Bittervetting intensifies:
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Devadander
Woodgrain Atari
226
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Posted - 2015.02.08 04:04:00 -
[24] - Quote
GM Archduke wrote:Devadander wrote:This is beyond important. We are in the midst of an event that some missions rely on earning sp to be rewarded. My weekly was low low for only being Thursday, now I fear I may have none. Can I get an Archduke "everything will be ok"? p.s. That Archduke suit looks classy and I'm not usually a minny fan Everything will be OK! Right now this seems to be the same issue again, but different...as far as I know the DEV Team is on this, and emergency hotfix is inbound. The event and booster losses/possible compensation is currently being discussed.
 You rock man.
"Lets group up and push an objective" ~ No blueberry ever
07-28-12 ~Deal with it~
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Kaze Eyrou
DUST University
Ivy League
1917
|
Posted - 2015.02.08 04:10:00 -
[25] - Quote
FTFY. 
And also, Thanks Archduke!
CB Vet // Logi Bro // @KazeEyrou
Kaze's Helpful Links
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medicure
11
|
Posted - 2015.02.08 04:13:00 -
[26] - Quote
one of the worst bugs that i have seen....oh yea I WANT MY LOGI CAR BACK!!!!! i miss Christine that was her name bc she was an evil one xD
still a scrub
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Petrified Ancient Tree
Expert Intervention
Caldari State
8
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Posted - 2015.02.08 11:58:00 -
[27] - Quote
Well, it looks like it may have been resolved. I finished a match and I have 733k in bonus XP... now... if only it could be retroactively applied so I can get the keys I would have otherwise received.
Yes... CCP has received money from me in exchange for goods and services related to DUST 514
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CCP bigbird
C C P
C C P Alliance
4
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Posted - 2015.02.08 12:01:00 -
[28] - Quote
We started working on this issue as soon as we got the report. The additional fix for the capped SP issue has been deployed today. |
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Bremen van Equis
BASTARDS OF BEDLAM
164
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Posted - 2015.02.08 12:16:00 -
[29] - Quote
CCP Bigbird wrote:We started working on this issue as soon as we got the report. The additional fix for the capped SP issue has been deployed today.
Thanks Bigbird! We've had so many Oscars on the forums even the the Count couldn't keep track...
Buckle up, boysGǪthis ramp leads to space. -Axe Cop
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Petrified Ancient Tree
Expert Intervention
Caldari State
8
|
Posted - 2015.02.08 12:20:00 -
[30] - Quote
CCP Bigbird wrote:We started working on this issue as soon as we got the report. The additional fix for the capped SP issue has been deployed today.
So far it does appear to be the case. Thank you...
Out of curiosity, what happens to the SP we would have had and the possible challenges we would have otherwise completed had this not been an issue?
Yes... CCP has received money from me in exchange for goods and services related to DUST 514
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Jedl Omen
Tribal Band Dust Mercenaries
Immortals of War
2
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Posted - 2015.02.08 13:36:00 -
[31] - Quote
Petrified Ancient Tree wrote:CCP Bigbird wrote:We started working on this issue as soon as we got the report. The additional fix for the capped SP issue has been deployed today. So far it does appear to be the case. Thank you... Out of curiosity, what happens to the SP we would have had and the possible challenges we would have otherwise completed had this not been an issue?
This.
I have not been able to complete 8 bonus missions for this event since it was started. It's kind of pathetic, here we are looking forward to an event, and then because of persistent bugs, no one except the lucky have any chance with it.
Is there some discussion as far as showing the players you still love them? |
Megaman Trigger
Ready to Play
229
|
Posted - 2015.02.08 14:00:00 -
[32] - Quote
Petrified Ancient Tree wrote:CCP Bigbird wrote:We started working on this issue as soon as we got the report. The additional fix for the capped SP issue has been deployed today. So far it does appear to be the case. Thank you... Out of curiosity, what happens to the SP we would have had and the possible challenges we would have otherwise completed had this not been an issue?
And on that note, what about the Boosters that went to waste?
Purifier. First Class.
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Tebu Gan
Capital Acquisitions LLC
Bad Intention
1262
|
Posted - 2015.02.08 14:20:00 -
[33] - Quote
Megaman Trigger wrote:Petrified Ancient Tree wrote:CCP Bigbird wrote:We started working on this issue as soon as we got the report. The additional fix for the capped SP issue has been deployed today. So far it does appear to be the case. Thank you... Out of curiosity, what happens to the SP we would have had and the possible challenges we would have otherwise completed had this not been an issue? And on that note, what about the Boosters that went to waste?
Yes, wasted a few myself that I wouldn't mind having back.
Tanks - Balancing Turrets
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Pocket Rocket Girl
Psygod9
287
|
Posted - 2015.02.08 15:42:00 -
[34] - Quote
GM Archduke wrote:Devadander wrote:This is beyond important. We are in the midst of an event that some missions rely on earning sp to be rewarded. My weekly was low low for only being Thursday, now I fear I may have none. Can I get an Archduke "everything will be ok"? p.s. That Archduke suit looks classy and I'm not usually a minny fan Everything will be OK! Right now this seems to be the same issue again, but different...as far as I know the DEV Team is on this, and emergency hotfix is inbound. The event and booster losses/possible compensation is currently being discussed.
can you just give us the weekly sp and like 100 keys?
Sir Dukey-
If one person is smart he should be able to keep vehicle at bay but not destroy it unless its a stupid driver
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Aeladon Leiko
Capital Acquisitions LLC
101
|
Posted - 2015.02.08 16:54:00 -
[35] - Quote
CCP Bigbird wrote:We started working on this issue as soon as we got the report. The additional fix for the capped SP issue has been deployed today.
as of yesterday it wasn't fixed. let u know if its still broken. |
Galvatrona
Death Merchants Inc.
2
|
Posted - 2015.02.08 17:32:00 -
[36] - Quote
OMG fixed as of today with a global hotfix, where are my boosters I used during this curfuffull. And on another note why am I not answered on my tickets for support?
Filed at 30.01.2015 17:04 by $^&*((**&^$#@*)(
When I signed in today my points seem to be wrong. Passive skill points: +106,000 Daily Activity Bonus: +6.000 Unallocated skill points: 30,100 By the way this looks I seem to be missing 69,900 sp from my passive ability.
Messages
Posted at 08.02.2015 09:53 by $#%&^$@%*()*^%#@%&
I believe this is proof that I should stop running triple boosters if any at all. I have not received my missing sp, My ticket written well after this one got a response seeming that like always fixing old problems is not as important as fixing new "spend some aur" problems.
" hey vote on what we should release first" not liers " we are just gonna keep releasing stuff to get people to spend aur". I am getting sick of this action and going to place a proper complaint to SOE about this.
1 told us in the daily update page that the cap problem was fixed on the 6th of this month. 2nd seen the notes for the patches to fix vehicles falling through the map and guess what happens I fall through the map again, I don't even want my tank back as it should just be in the dust code to replace items that are outside the map structure or replace them on a working piece of map if they fall through. 3rd get some English speaking personel or so linguistic problems like how we got the 750 sp cap doesn't happen. 4th kind of along with 3rd up there we got visual customizations and its definitely NOT what any of us thought it would be. 5th have a lag-kick option for connection limitation, I hate lag switchers and those who are from a country too far away to not lag out our matches. "YOU HAVE BEEN KICKED FROM MATCH DUE TO LOW CONNECTIVITY, ADJUST YOUR REGION TO YOUR OWN REGION OR STOP USING A LAG SWITCH", lag switches are being used as I jump squads when matches seem too easy and hear people laughing about shooting people while they rubber band " look look, buddy can't see me yet and I am killing him faster than he can load, I love this ****". then I get booted out of their squad cuz someone died and seen me on the death screen, so I know people are doing it.
Being mislead from a game I pay money into is not cool and is pretty much saying I should find another FPS to playas my money may be more benificialy used there. I am beginning to wonder if the new influx of cash is being spent on getting dust 514 is being used to get dust 514 to what we were told to expect by this time in the game. OR is our money spent being funneled into legion or new scheming ways to get cash out of people. Most of my corp mates have left corp or plain quit dust 514 to play battlefield 4 or destiny. The rest of the corp that's around is slowly trickling away, if this is happening to our corp its more than likely happening across the board.
I am beginning to hate this long ticket filter you guys got going on.
Posted at 08.02.2015 17:04 by ##$%#@$%^^&^&&^%$#$%
This ticket is older than 24 hours and I have another problem, why am I paying into a game for boosters and items and now I feel SUPER betrayed that an option that says "CLAIM" not "PAY/BUY" is trying to get me to use war barge components to get out my weapons, what kind of deceptive trick is this bullshit.
I would like my boosters and sorry that your ccp global policy for hotfixes is not satisfactory enough but your going to HVAE to invest some money on GM's whom cam address INDIVIDUAL problems on a regular basis. You do realize that people do need individual assistance during the global SCREW UP that you install and want us to spend more aur on. I cannot understand why an option that says "CLAIM" is making me "PAY"? It hasn't asked me to pay to get my sp isk or warbarge components out of claim, again bringing up the NEED for PROPER ENGHISH SPEAKING PEOPEL TO BE ON YOUR TEAM TO PREVENT LINGUISTIC ROYAL MESSUPS AND YOUR GAMING FOLLOWERS FEEL DECIEVED AND TRICKED.
IF I WAOULD HAVE READ THAT IS COST MORE MONEY TO GET ITEMS I SPENT MONEY TO GET TO A LEVEL TO RECIEVE ITEMS I WOULD HAVE NOT SPENT EXTRA AUR TO LEVEL UP MY WARBARGE TO GET THESE ITEMS I FEEL SUPER BETRAYED AND AM ASKING FOR A REFUND BACK YO THER LEVEL MY WARBAGRE WAS AT BEFORE I BOUGHT INTO LEVEL 5, I don't want another we can't do that mail cuz you can't figure out what customer support is. get in there and fix it, I know the info for what has gone on my account is saved on your server and you can figure it out. A refund for being ripped off with linguictic problem would hold up in court and I would win that case as 3 examples of "CLAIM" on the warbarge don't do what the 4TH CLAIM option does, any elementary grade kid can see that this doesn't make sense, a judge would be in my favor.
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Adipem Nothi
nos nothi
6512
|
Posted - 2015.02.08 18:07:00 -
[37] - Quote
Galvatrona wrote:And on another note why am I not answered on my tickets for support?
Did you try using more ALL CAPS?
Shoot scout with yes.
- Ripley Riley
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gauntlet44 LbowDeep
Heaven84 Devils
General Tso's Alliance
204
|
Posted - 2015.02.08 18:42:00 -
[38] - Quote
wow
also play as Strangeland Stranger (Gal),
Gauntlett5487 (Cal),
and Larlac Theest (Min)
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Booby Tuesdays
Ahrendee Mercenaries
1299
|
Posted - 2015.02.08 19:09:00 -
[39] - Quote
Can anyone confirm if the Log Out, Log Back In bug has been fixed with this hotfix?
I understand that the SP cap has been fixed, but does it still get removed once you log out?
I want to knock out some missions before work, but not if I'm going to get home and have all my SP drained again...
Half-Assed Forum Warrior / Half-Decent Commando / Damn Good Logi / Matari Loyalty 7
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Galvatrona
Death Merchants Inc.
2
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Posted - 2015.02.08 19:23:00 -
[40] - Quote
No I didn't try using all caps yet I figured that small sections of caps might get through and understood. But not likely as the options in dust are all caps and ccp can't use the right words to explain/label options properly what was I thinking, lol.
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Slen Kaleth
BlackWater Liquidations
INTERGALACTIC WARPIGS
119
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Posted - 2015.02.08 23:16:00 -
[41] - Quote
Signed in last night and my SP was still capped. Very demoralizing when I had to earn 69,999 SP for one of my missions. |
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GM Archduke
Game Masters
C C P Alliance
976
|
Posted - 2015.02.09 11:24:00 -
[42] - Quote
Galvatrona wrote:OMG fixed as of today with a global hotfix, where are my boosters I used during this curfuffull. And on another note why am I not answered on my tickets for support?
...
I would like my boosters and sorry that your ccp global policy for hotfixes is not satisfactory enough but your going to HVAE to invest some money on GM's whom cam address INDIVIDUAL problems on a regular basis
Hey there. Global compensation should happen, after we can be absolutely sure this won't happen again. Wouldn't make much sense to send out Boosters to everyone just to have the same glitch - for whatever ungodly reason - again, and have all players getting frustrated all over again. We're not inconsiderate. We're not lazy. We're doing the best we can, and sadly, cannot do any better by definition. I personally have over 500 ticket replies throughout the weekend. I'm sorry your tickets were not handled with all these, but I'll get there. Again, doing my best.
GM Archduke
CCP Customer Support | EVE Online | DUST 514
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Arian Neo
Rebels New Republic
The Ditanian Alliance
9
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Posted - 2015.02.09 13:42:00 -
[43] - Quote
Well problems occur everday and everywhere on mass and I think it is quite remarkable that this problem was solved on a Sunday.
So come on guys on a S-U-N-D-A-Y! 
How many MMO developers do that kind of thing?
Thanks for solving and for the answers to CCP and the GM on this matter.
I'll keep playing. ;) |
Galvatrona
Death Merchants Inc.
3
|
Posted - 2015.02.09 17:48:00 -
[44] - Quote
I am sorry that your 500 tickets you replied to were ALL sent the same exact piece of mail, hmmm does copy pasting count as checking mail, I don't believe so. YOU answered me 2nd ticket before addressing my 1st ticket, sorry to call you out here and put you down in public but this is unsatisfactory. I feel bad that GM Archduke is thee only one it seems to be replying to people, or the only GM I see around here. Overloaded that he can't read the mail but copy paste me a unified excuse mail that didn't answer the main body of what I was asking in my ticket.
Now I don't blame the GM's as it seems your overworked and under appreciated but I am blaming the dev's for shitting on us, It seems they are developing new ways to screw us out of cash without going back to repair or add in the things people have been asking for.
BTW you may wanna read what my E-mail address is before you decide to lay another GENERAL copy paste excuse to me.
what kind of compensation am I expecting here, a replacement of my 2 active omega boosters. you could replace the 48 hours of lost time gaining sp with a 1.5 mill sp payout, or even just 1 mill for the non vets. I am rocking a rail rifle with pro 3 and by this point in the week I should be well into eff 3 or 4. reseting the sp cap is useless as you are not also adding 2 more days to the week to achieve this cap (COP out deception). I can make well more than 500000 sp in a single day if not hit 1mill. Running R-Kelly style on 2 fatty ding dongs banks points up fast.
Another thing I'd like to see is another GM answer some of these people and no more dev's in the forum posts for a good little while, I believe the dev's have a lot of work to do than waste their time here not doing the work they are supposed to. STOP reading all of the posts in the forums hire someone specificly to watch the forums with the GM's, now the DEV's should get their ass to work addressing/fixing/developing the game, dev's answering posts seems like a waste of time to me, as they read the complaint and instead of going to work on it they decide to delay their jobs and write a reply instead of getting things done. |
Booby Tuesdays
Ahrendee Mercenaries
1307
|
Posted - 2015.02.09 17:53:00 -
[45] - Quote
GM Archduke wrote:Galvatrona wrote:OMG fixed as of today with a global hotfix, where are my boosters I used during this curfuffull. And on another note why am I not answered on my tickets for support?
...
I would like my boosters and sorry that your ccp global policy for hotfixes is not satisfactory enough but your going to HVAE to invest some money on GM's whom cam address INDIVIDUAL problems on a regular basis Hey there. Global compensation should happen, after we can be absolutely sure this won't happen again. Wouldn't make much sense to send out Boosters to everyone just to have the same glitch - for whatever ungodly reason - again, and have all players getting frustrated all over again. We're not inconsiderate. We're not lazy. We're doing the best we can, and sadly, cannot do any better by definition. I personally have over 500 ticket replies throughout the weekend. I'm sorry your tickets were not handled with all these, but I'll get there. Again, doing my best.
This post will never get enough likes. Thank you for keeping a level head when dealing with so many self entitled children, that I can only imagine are using very colorful language when submitting these tickets.
We appreciate your efforts!
Half-Assed Forum Warrior / Half-Decent Commando / Damn Good Logi / Matari Loyalty 7
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Galvatrona
Death Merchants Inc.
3
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Posted - 2015.02.09 17:56:00 -
[46] - Quote
[quote=Arian Neo]Well problems occur everday and everywhere on mass and I think it is quite remarkable that this problem was solved on a Sunday.
So come on guys on a S-U-N-D-A-Y!
How many MMO developers do that kind of thing?
Thanks for solving and for the answers to CCP and the GM on this matter.
I'll keep playing. ;)[/quot
OK here we go SUNDAY IS DURING THE WEEKEND right?????
Most people play games over the weekend right?????????
SIMPLE deduction removes any praise for them fixing the game on S-U-N-D-A-Y as its when their users are on and are going to get the most complaints.
You'd be the STUPIDEST MMO on the planet to not have people on and working over the weekend. smarter to add the updates on Monday giving the mid part of the week to add patches to things BEFORE the weekend comes.
2+2=4
gamers+weekend=playing game |
Galvatrona
Death Merchants Inc.
3
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Posted - 2015.02.09 18:07:00 -
[47] - Quote
Sorry booby but your guess on my use of language may be wrong as whats up there is what I typed. No editing needed.
I don't care about how many likes it gets, punctuation or spelling its that the forum gets read/replyed more often than support tickets do. this is the only place where the DEV's can come read my utter disappointment in the job they think they are doing. Now I went in and claimed my experimental guns and it asks me to buy warbarge components and then it doesn't cost anything to remove them, is the purchase of warbarge components just a trick to spend into the game or is this broken and in need of being fixed???
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Booby Tuesdays
Ahrendee Mercenaries
1307
|
Posted - 2015.02.09 18:54:00 -
[48] - Quote
Galvatrona wrote:Sorry booby but your guess on my use of language may be wrong as whats up there is what I typed. No editing needed.
I don't care about how many likes it gets, punctuation or spelling its that the forum gets read/replyed more often than support tickets do. this is the only place where the DEV's can come read my utter disappointment in the job they think they are doing. Now I went in and claimed my experimental guns and it asks me to buy warbarge components and then it doesn't cost anything to remove them, is the purchase of warbarge components just a trick to spend into the game or is this broken and in need of being fixed???
Understood, wasn't calling you out so much as highlighting that Archduke has an inbox full of hate, and is still keeping a level head and replying to the concern on the forums. If I was him I would not be sending out very pleasant responses to some of them I'm sure. Then again I have no tolerance for spiteful, non constructive feedback. The squeaky wheel gets the grease, but everyone hates the squeaky wheel too.
Half-Assed Forum Warrior / Half-Decent Commando / Damn Good Logi / Matari Loyalty 7
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Galvatrona
Death Merchants Inc.
4
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Posted - 2015.02.09 21:04:00 -
[49] - Quote
Yes I do agree that GM Archduke is keeping himself level headed when it comes to dealing with us. Then again it seems that he is the only one handling things atm. of all of my tickets/posts GM Archduke has replied more than 10 times and I have only gotten 1 response from any other GM, aside of DEV's. I am beginning to think GM Archduke is either a solo GM or they all use 1 account to answer us back? Most of my tickets get a response within the 48-72 hr here in dust 514, which seems satisfactory. In my only other pay to play game I use I get a response within 6-24 hours depending on the urgency, now if I call in my ticket (long distance) I can see a response from a GM in 30 min any time of day and in the middle of the night too! I pay $10 a month to that game, with the new additions to dust and buying into them, boosters and packs included I am well over the $10 a month budget for 1 game. Should I expect the same treatment here that I get there weighing the cost per month, although it is free to play and cost is up to the user. Its is the paying players that are supporting your paycheques, maybe making a monthly fee system would help profit projections to improve needed budgets in under staffed areas.
I hope that those of us who were running active boosters and active omega boosters see the proper compensation for what we have lost. |
Devadander
Woodgrain Atari
231
|
Posted - 2015.02.09 23:29:00 -
[50] - Quote
GM Archduke wrote:Galvatrona wrote:OMG fixed as of today with a global hotfix, where are my boosters I used during this curfuffull. And on another note why am I not answered on my tickets for support?
...
I would like my boosters and sorry that your ccp global policy for hotfixes is not satisfactory enough but your going to HVAE to invest some money on GM's whom cam address INDIVIDUAL problems on a regular basis Hey there. Global compensation should happen, after we can be absolutely sure this won't happen again. Wouldn't make much sense to send out Boosters to everyone just to have the same glitch - for whatever ungodly reason - again, and have all players getting frustrated all over again. We're not inconsiderate. We're not lazy. We're doing the best we can, and sadly, cannot do any better by definition. I personally have over 500 ticket replies throughout the weekend. I'm sorry your tickets were not handled with all these, but I'll get there. Again, doing my best.
Seriously, get off my peeps. You guys have no idea what his workday entails. Half our playerbase has never worked a 40 hour week. Duke took time to respond to a community that's mostly toxic to the employees that gave us this game. And, he responded with what I took as... No. He responded with "Everything will be ok." there's only one way to take that. Then, came back to say they are working on a compensation idea.
I swear to god, I could have a gun that deals no damage, and gives you AUR when I hit you, and people would STILL complain!
If you ever wonder why I still run my little go nowhere corp, it's because I can't stand most of you.
"Lets group up and push an objective" ~ No blueberry ever
07-28-12 ~Deal with it~
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Galvatrona
Death Merchants Inc.
4
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Posted - 2015.02.10 08:35:00 -
[51] - Quote
OK devawjatever, I am guessing you don't mind that there is a vote system, with input by the players that's ignored? I don't think players asked for another aur sucking update when we have asked for so much more that would improve the game. I'd list the things I see as a high priority on the work sheet but its useless. I stopped looking at the work sheet after the door locks were installed and I feel are still a fail. I don't call tanks in FW anymore as there are idiots that are on your own team, kill you and steal your tank. we can lock squads so that blues need to suffer the 30 sec get in timer but yet I can't die and get back around the horn before the blue takes my tank. OMG SQUAD LOCK would have solved this but maybe next year when its not a priority anymore or when vehicles hit prices that are too cheap to matter. My blueprint car has 139000 worth of parts I put on it to make it a force to be reconed with, now a blueberry who's suit doesn't cost half of what my lav is worth steals it and wrecks it like it was a free one. Compensation from a vehicle thief after he/she has destroyed it would stop them from stealing your vehicles. Ending a match with a negative payout would end vehicle thieft. I snap out way more when someone steals my LAV than if they steal my tank.
see just 1 example goes a long way and I see a whole list of stuff that's more than a year in the asking and nothing but talk.
I know GM said that it will be ok and this will not happen again, I know counting your chickens before the eggs hatch is not guaranteed. I little birdy said someone added that the cap problem was fixed as of the 6th (check your start up update patch notes)and yet it was still happening, I am pretty sure that person thought the problem was gone too. now the update page shows that we are going to be compensated, how I wonder. everyone get keys and boosters even the ones that didn't play? Or what about the people that asked me through our team speak channel "is dust working today?", "no the cap is still busted", "well whats the point of signing in for 6000 sp, see you when its fixed". How are you going to calculate that one, do I list up the people who decided to play a working game instead of feeling the disappointment of looking at 1000 sp (3000 for me) at the end of battle.
If we don't complain and state what we want we'll never get it, nor will they understand what we want. The submissive players that don't participate in the asking/bitching are just like the total free players that cry about aur usage, not supporting the game and riding on the efforts of others. Don't get me wrong here I like free players they make up a lot of population. When it comes to voting in any business the share holders plus customers make the major difference in change, not the ones taking free samples? The free samples are feelers for new customers not regime change.
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Dead Slugs
NAMTAR BLACK FLAG
0
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Posted - 2015.02.10 10:22:00 -
[52] - Quote
I have not been receiving any Sp for the last week.... It is bumming me out
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Devadander
Woodgrain Atari
234
|
Posted - 2015.02.10 21:28:00 -
[53] - Quote
Bolognatrona wrote: A giant wall of text.
Just callin it how I see it.
Entitled people suck. If they pulled the plug tomorrow, you would be amongst the folks on here screaming for your money, (doubtful) and time back.
Guess what. It's a game. 
My money bought me entertainment for that week. If I think a meal sucks, I don't go back to that restaurant.
Simple.
If they stay in business I guess it was just my opinion huh?
"Lets group up and push an objective" ~ No blueberry ever
07-28-12 ~Deal with it~
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GM Archduke
Game Masters
C C P Alliance
993
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Posted - 2015.02.11 10:05:00 -
[54] - Quote
Galvatrona wrote:I feel bad that GM Archduke is thee only one it seems to be replying to people, or the only GM I see around here. Overloaded that he can't read the mail but copy paste me a unified excuse mail that didn't answer the main body of what I was asking in my ticket.
.
.
Another thing I'd like to see is another GM answer some of these people and no more dev's in the forum posts for a good little while, I believe the dev's have a lot of work to do than waste their time here not doing the work they are supposed to. STOP reading all of the posts in the forums hire someone specificly to watch the forums with the GM's, now the DEV's should get their ass to work addressing/fixing/developing the game, dev's answering posts seems like a waste of time to me, as they read the complaint and instead of going to work on it they decide to delay their jobs and write a reply instead of getting things done.
.
.
I am beginning to think GM Archduke is either a solo GM or they all use 1 account to answer us back?
What would you all think of a DEV Blog-type of thing, but about the folks in Customer Support? That could be fun, and maybe explain how most of the above actually works.
GM Archduke
CCP Customer Support | EVE Online | DUST 514
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Jooki Chewaka
Stalking Wolfpack
114
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Posted - 2015.02.11 10:39:00 -
[55] - Quote
Devadander wrote:I don't go back to that restaurant.
Simple.
If they stay in business I guess it was just my opinion huh?
And this is an issue, let me explain why.
When one owns a restaurant it' s because he likes offering a service, and per se, he wants to give the best of services possible, so they are interested in feedback.
If people go to a restaurant and they don't come back because service took half hour to appear, or food sucked, they are not going to get that feedback, all that will happen is that they wont have recurring customers, and they might not realise of this fact.
Instead, you can tell the waiter to tell the cook that the steak was too raw, or that the tartar sauce was still frozen, and if the issue is really prepostorous you can even file a formal complain through the consumer comitee or office or however its called there where you live at.
Thats the thing to do to make sure your opinion is listened to.
Now, be smart enough and don't say "i don't care about that restaurant", we are not talking about a restaurant, we are talking about a game, and if you played that game it's because you ejoyed it at some point, you liked it, so you want it to be even better... You used a metaphore, so I answered you with the same metaphore, and it was a good one because the example is totally applicable.
See you from orbit
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Mortishai Belmont
G.L.O.R.Y
General Tso's Alliance
510
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Posted - 2015.02.11 19:52:00 -
[56] - Quote
GM Archduke wrote:Galvatrona wrote:OMG fixed as of today with a global hotfix, where are my boosters I used during this curfuffull. And on another note why am I not answered on my tickets for support?
...
I would like my boosters and sorry that your ccp global policy for hotfixes is not satisfactory enough but your going to HVAE to invest some money on GM's whom cam address INDIVIDUAL problems on a regular basis Hey there. Global compensation should happen, after we can be absolutely sure this won't happen again. Wouldn't make much sense to send out Boosters to everyone just to have the same glitch - for whatever ungodly reason - again, and have all players getting frustrated all over again. We're not inconsiderate. We're not lazy. We're doing the best we can, and sadly, cannot do any better by definition. I personally have over 500 ticket replies throughout the weekend. I'm sorry your tickets were not handled with all these, but I'll get there. Again, doing my best.
You are Rattati are my heroes, I feel like you two make the Dust world go 'round :3
I believe in ya, keep up the good work!
G.L.O.R.Y Soldier,
I'm that Amarr heavy you warn your team about <3
-Heavy/Logi/Assault/Scout-
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Devadander
Woodgrain Atari
235
|
Posted - 2015.02.12 00:06:00 -
[57] - Quote
Jooki Chewaka wrote:Devadander wrote:I don't go back to that restaurant.
Simple.
If they stay in business I guess it was just my opinion huh?
And this is an issue, let me explain why. When one owns a restaurant it' s because he likes offering a service, and per se, he wants to give the best of services possible, so they are interested in feedback. If people go to a restaurant and they don't come back because service took half hour to appear, or food sucked, they are not going to get that feedback, all that will happen is that they wont have recurring customers, and they might not realise of this fact. Instead, you can tell the waiter to tell the cook that the steak was too raw, or that the tartar sauce was still frozen, and if the issue is really prepostorous you can even file a formal complain through the consumer comitee or office or however its called there where you live at. Thats the thing to do to make sure your opinion is listened to. Now, be smart enough and don't say "i don't care about that restaurant", we are not talking about a restaurant, we are talking about a game, and if you played that game it's because you ejoyed it at some point, you liked it, so you want it to be even better... You used a metaphore, so I answered you with the same metaphore, and it was a good one because the example is totally applicable.
Actually, if it was a chain, your feedback goes largely unnoticed. Complain to McDonalds and see if you don't get an autoresponse. Just sayin.
And your example is terrible. Have you ever worked for a private owned family style restaurant?
First. They are in it to make money, not some tra-la-la. Maybe they start with a dream but yeah, if they make it a year it's money.
Second. Go ahead and give negative feedback then come back. Bet that owner comes out to see if everything is good this time around.
Truth is, he wanted to see you eat that floor-steak. And that's not a metaphor, it's a steak they dropped, put back on grill, and fed you.
Oh, btw. As a customer, I am extremely pleased with CCP. We had an issue. I gave my feedback. It was promptly responded to. Then Duke upped the ante by making the compensation post. Tomorrow, they get more AUR sales. Please read full thread before you post.
"Lets group up and push an objective" ~ No blueberry ever
07-28-12 ~Deal with it~
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Kain Spero
Negative-Feedback.
4593
|
Posted - 2015.02.12 06:47:00 -
[58] - Quote
GM Archduke wrote:Galvatrona wrote:I feel bad that GM Archduke is thee only one it seems to be replying to people, or the only GM I see around here. Overloaded that he can't read the mail but copy paste me a unified excuse mail that didn't answer the main body of what I was asking in my ticket.
.
.
Another thing I'd like to see is another GM answer some of these people and no more dev's in the forum posts for a good little while, I believe the dev's have a lot of work to do than waste their time here not doing the work they are supposed to. STOP reading all of the posts in the forums hire someone specificly to watch the forums with the GM's, now the DEV's should get their ass to work addressing/fixing/developing the game, dev's answering posts seems like a waste of time to me, as they read the complaint and instead of going to work on it they decide to delay their jobs and write a reply instead of getting things done.
.
.
I am beginning to think GM Archduke is either a solo GM or they all use 1 account to answer us back? What would you all think of a DEV Blog-type of thing, but about the folks in Customer Support? That could be fun, and maybe explain how most of the above actually works.
This is an excellent idea. GMs are people too.
Owner of Spero Escrow Services
Follow @KainSpero for Dust and Legion news
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Evert112
Retarded Clones. . .
0
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Posted - 2015.02.12 19:07:00 -
[59] - Quote
Rhist Stormshield wrote:Was fixed eariler in the day and now capped out again.
Fix it.
Me 2): |
jack 477
DUST BRASIL S.A
RISE of LEGION
0
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Posted - 2015.02.13 13:10:00 -
[60] - Quote
I won the bonus of all weekly sp along came 751 000 SP all together and I can not do the missions to win the cards |
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Zaria Min Deir
0uter.Heaven
1198
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Posted - 2015.02.13 13:59:00 -
[61] - Quote
Kain Spero wrote:
GMs are people too.
LIES!
Have you considered installing the improved keyboard?
"Go Go Power Rangers!"
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Evert112
Retarded Clones. . .
0
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Posted - 2015.02.13 16:44:00 -
[62] - Quote
jack 477 wrote:I won the bonus of all weekly sp along came 751 000 SP all together and I can not do the missions to win the cards
LOL
Me 2(;
Got 811030 SP from 1 battle, and am now screwed for missions rest of the week aswell...
Did prefer this above getting no SP, CCP(; But...
Please, just dont fix it while plundering my sp tommorrow...
Considering all those days without SP. |
jack 477
DUST BRASIL S.A
RISE of LEGION
1
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Posted - 2015.02.14 12:12:00 -
[63] - Quote
jack 477 wrote:I won the bonus of all weekly sp along came 751 000 SP all together and I can not do the missions to win the cards
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