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Thread Statistics | Show CCP posts - 4 post(s) |
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GM Archduke
Game Masters
C C P Alliance
967
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Posted - 2015.02.07 23:28:00 -
[1] - Quote
Devadander wrote:This is beyond important. We are in the midst of an event that some missions rely on earning sp to be rewarded. My weekly was low low for only being Thursday, now I fear I may have none. Can I get an Archduke "everything will be ok"? p.s. That Archduke suit looks classy and I'm not usually a minny fan 
Everything will be OK!
Right now this seems to be the same issue again, but different...as far as I know the DEV Team is on this, and emergency hotfix is inbound. The event and booster losses/possible compensation is currently being discussed.
GM Archduke
CCP Customer Support | EVE Online | DUST 514
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GM Archduke
Game Masters
C C P Alliance
976
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Posted - 2015.02.09 11:24:00 -
[2] - Quote
Galvatrona wrote:OMG fixed as of today with a global hotfix, where are my boosters I used during this curfuffull. And on another note why am I not answered on my tickets for support?
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I would like my boosters and sorry that your ccp global policy for hotfixes is not satisfactory enough but your going to HVAE to invest some money on GM's whom cam address INDIVIDUAL problems on a regular basis
Hey there. Global compensation should happen, after we can be absolutely sure this won't happen again. Wouldn't make much sense to send out Boosters to everyone just to have the same glitch - for whatever ungodly reason - again, and have all players getting frustrated all over again. We're not inconsiderate. We're not lazy. We're doing the best we can, and sadly, cannot do any better by definition. I personally have over 500 ticket replies throughout the weekend. I'm sorry your tickets were not handled with all these, but I'll get there. Again, doing my best.
GM Archduke
CCP Customer Support | EVE Online | DUST 514
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GM Archduke
Game Masters
C C P Alliance
993
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Posted - 2015.02.11 10:05:00 -
[3] - Quote
Galvatrona wrote:I feel bad that GM Archduke is thee only one it seems to be replying to people, or the only GM I see around here. Overloaded that he can't read the mail but copy paste me a unified excuse mail that didn't answer the main body of what I was asking in my ticket.
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Another thing I'd like to see is another GM answer some of these people and no more dev's in the forum posts for a good little while, I believe the dev's have a lot of work to do than waste their time here not doing the work they are supposed to. STOP reading all of the posts in the forums hire someone specificly to watch the forums with the GM's, now the DEV's should get their ass to work addressing/fixing/developing the game, dev's answering posts seems like a waste of time to me, as they read the complaint and instead of going to work on it they decide to delay their jobs and write a reply instead of getting things done.
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I am beginning to think GM Archduke is either a solo GM or they all use 1 account to answer us back?
What would you all think of a DEV Blog-type of thing, but about the folks in Customer Support? That could be fun, and maybe explain how most of the above actually works.
GM Archduke
CCP Customer Support | EVE Online | DUST 514
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