https://forums.dust514.com/default.aspx?g=posts&m=1948878#post1948878

* To ensure parity with EVE Online support, customer support for DUST 514 will now only be offered in the following languages: English, Russian, Japanese, and German.

https://forums.dust514.com/default.aspx?g=posts&m=1934788#post1934788

CCP would love a spanish translating person on payroll.

Until then, player made translations will have to do.

The guess might be at what those players spend on this game or just CCP tries to assimilate Dust to EVE.

This doesn't mean that the game language itself is no longer being continued, just there is not enough GMs to go around. Most of the old staffers are likely on Cerberus providing localization for both eve and dust. Until they get more folks in those departments and budget willing there isn't much more than can do.

The Spanish community is actually really large in DUST, it'd be a huge shame to see DUST push them out. They should strongly consider adding support for languages, not removing it.

They've said it before, for EVE Online, that the spanish-speaking community in the game is way too small to warrant the expenditure.

They've said it before, for EVE Online, that the spanish-speaking community in the game is way too small to warrant the expenditure.

But this is DUST, and the Spanish-speaking community here seems to be a fair bit more significant.

When MAG's population started to dwindle, a good amount of the players that remained and continued to play to the end were Spanish/Portuguese speakers.

Even if only 1% of them spend money, the more of them playing the game, the more money CCP will win.

Even if none of them spent any money in Dust, they would still be content for the ones that do, and would help improve the player population, something this game really needs.

But none of the above is the case. Obviously, I have not played with every Spanish player in the game. But I have easily played, and I'm not exaggerating, with more than two hundred of them. And more than half of those have paid real cash to CCP at some point. Most long time veterans have easily spent more than 100Gé¼, and that rounding down.

It's true that a lot of those have stopped spending money the last months, mainly because the lack of content, the repetitive nature of the game, and CCP walking in circles nerfing/buffing the same things over and over. But that's a different problem.

The worst part, is that it does not matter what CCP's original intention or reasons were, the message that CCP is sending across with this kind of decision is: "You are a second rate customer. Just give us your money and shut up."




First of all, thanks for answering. I know that CCP is not eliminating the language from the game itself. Yet. But once you enter into the dynamic of reducing costs and save budget and resources, it is the next step. So I prefer to make sure they don't take it.


And about support, I am not asking for 24/7 support, just some support, because after 1.8, CCP will provide no support at all.


I will repeat myself. One of the biggest selling points for Dust, that makes it stand out amongst other products, is that it is both translated and supported into Spanish. A lot of the Spanish players in Dust, have chosen this game over others because of this.

Stopping to do that could be that thing that would turn them to those other games. Don't eliminate the selling points of your product to reduce costs.

Also, what I told Dalmont about CCP message coming across as us being "second rate customers." If the problem is lack of staff and budget, it would come across much better if CCP simply gave that as a reason, instead of saying that it is because they want "to ensure parity with EVE".

Someone must have misinformed you, because this:




Doesn't correspond with this:




Sure, I can totally see how CCP would love that. One would think that the best way to keep parity between EVE and Dust would have been adding more languages to EVE's customer support.


There is a worrying trend in the way CCP supports non EVE languages.

-First, the GMs from most non EVE language forums have disappeared, with the forums being unmoderated since December.

-Now, customer support will no longer be granted except for German, English, Russian and Japanese.

-From removing customer support to removing a language completely from the game, the step is not really that long, and it is the logical progression in this trend.



One of the very few things that CCP has done really well in Dust so far has been giving support to languages that they have always ignored in EVE. It is one of the things that make Dust stand out from other games in the genre. It's one of its selling points, and just from my experience, I can tell you that the % of Spanish players in Dust population is much higher than in EVE.


I guess this decision has been made because some higher up in CCP has decided to reduce costs or save resources. Well, the trick about reducing costs is that you should never eliminate the good characteristics that make your product stand out, and Dust support to multiple languages is one of those characteristics.


Obviously, I speak from the point of view of a Spanish customer, but I don't think my Dust colleagues that speak other languages(French, Italian, Portuguese...) would disagree with me. I know the CPM has no voice in decisions like this one, but I would like for you to at least to transmit to CCP that this is a mistake. That is, if you agree with me, of course. If you don't, then tell CCP that at least for me this is a mistake.