https://forums.dust514.com/default.aspx?g=posts&m=1948878#post1948878

* To ensure parity with EVE Online support, customer support for DUST 514 will now only be offered in the following languages: English, Russian, Japanese, and German.

https://forums.dust514.com/default.aspx?g=posts&m=1934788#post1934788

CCP would love a spanish translating person on payroll.

Until then, player made translations will have to do.

The guess might be at what those players spend on this game or just CCP tries to assimilate Dust to EVE.

This doesn't mean that the game language itself is no longer being continued, just there is not enough GMs to go around. Most of the old staffers are likely on Cerberus providing localization for both eve and dust. Until they get more folks in those departments and budget willing there isn't much more than can do.

The Spanish community is actually really large in DUST, it'd be a huge shame to see DUST push them out. They should strongly consider adding support for languages, not removing it.

They've said it before, for EVE Online, that the spanish-speaking community in the game is way too small to warrant the expenditure.

They've said it before, for EVE Online, that the spanish-speaking community in the game is way too small to warrant the expenditure.

But this is DUST, and the Spanish-speaking community here seems to be a fair bit more significant.

When MAG's population started to dwindle, a good amount of the players that remained and continued to play to the end were Spanish/Portuguese speakers.

Even if only 1% of them spend money, the more of them playing the game, the more money CCP will win.

Even if none of them spent any money in Dust, they would still be content for the ones that do, and would help improve the player population, something this game really needs.

But none of the above is the case. Obviously, I have not played with every Spanish player in the game. But I have easily played, and I'm not exaggerating, with more than two hundred of them. And more than half of those have paid real cash to CCP at some point. Most long time veterans have easily spent more than 100Gé¼, and that rounding down.

It's true that a lot of those have stopped spending money the last months, mainly because the lack of content, the repetitive nature of the game, and CCP walking in circles nerfing/buffing the same things over and over. But that's a different problem.

The worst part, is that it does not matter what CCP's original intention or reasons were, the message that CCP is sending across with this kind of decision is: "You are a second rate customer. Just give us your money and shut up."




First of all, thanks for answering. I know that CCP is not eliminating the language from the game itself. Yet. But once you enter into the dynamic of reducing costs and save budget and resources, it is the next step. So I prefer to make sure they don't take it.


And about support, I am not asking for 24/7 support, just some support, because after 1.8, CCP will provide no support at all.


I will repeat myself. One of the biggest selling points for Dust, that makes it stand out amongst other products, is that it is both translated and supported into Spanish. A lot of the Spanish players in Dust, have chosen this game over others because of this.

Stopping to do that could be that thing that would turn them to those other games. Don't eliminate the selling points of your product to reduce costs.

Also, what I told Dalmont about CCP message coming across as us being "second rate customers." If the problem is lack of staff and budget, it would come across much better if CCP simply gave that as a reason, instead of saying that it is because they want "to ensure parity with EVE".

Someone must have misinformed you, because this:




Doesn't correspond with this:




Sure, I can totally see how CCP would love that. One would think that the best way to keep parity between EVE and Dust would have been adding more languages to EVE's customer support.


There is a worrying trend in the way CCP supports non EVE languages.

-First, the GMs from most non EVE language forums have disappeared, with the forums being unmoderated since December.

-Now, customer support will no longer be granted except for German, English, Russian and Japanese.

-From removing customer support to removing a language completely from the game, the step is not really that long, and it is the logical progression in this trend.



One of the very few things that CCP has done really well in Dust so far has been giving support to languages that they have always ignored in EVE. It is one of the things that make Dust stand out from other games in the genre. It's one of its selling points, and just from my experience, I can tell you that the % of Spanish players in Dust population is much higher than in EVE.


I guess this decision has been made because some higher up in CCP has decided to reduce costs or save resources. Well, the trick about reducing costs is that you should never eliminate the good characteristics that make your product stand out, and Dust support to multiple languages is one of those characteristics.


Obviously, I speak from the point of view of a Spanish customer, but I don't think my Dust colleagues that speak other languages(French, Italian, Portuguese...) would disagree with me. I know the CPM has no voice in decisions like this one, but I would like for you to at least to transmit to CCP that this is a mistake. That is, if you agree with me, of course. If you don't, then tell CCP that at least for me this is a mistake.

El espa+¦ol o castellano como querais llamarlo es la segunda lengua mas hablada en el mundo.

Que CCP quiera eleminarna me resulta mui .............. en serio CCP usted perdio el norte

In fact , no problem with that remove the Spanish . because players are Spanish speaking only 5% is all , the number of corporations that are , are just the same guy with another character on the same account . is all we are basically few, therefore prefieron to remove the bracket and keep adding things to Dust 514 , instead of continuing to maintain and wasting more time with updates.

English is also not difficult to learn, and the game will continue in Spanish , there will only support forum , is all. None of the other world, is neither bad nor good , it's just progress. Are also few in Dust 514 , and most of those who speak Spanish , do not know we play well and honestly , insult you , criticize you , and have a huge ego. in any form, is bad remove an arm , but for others this well , less time on other things and can continue working on other games and other updates such as Valkyria EVE and Dust 514 .

It is my humble opinion, it lei all news and if it is sad , but let's face it , are few, and 5% of people who speak Spanish only 1% playing Dust 514 other plays Call Of Duty Ghost or Battlefield 4 or three . If only we were 10% and 1 % CPC would leave the Spanish language support.

The Spanish-speaking countries has no PS Store, so we are in the same, the only way is to lose the English account, so become English player and not of that country.

Good job CCP is a good idea to delete the Spanish carrier, eve online dictionary also is almost impossible with the amount of things you have. CCP is also not a huge company, it is more a medium to large company.

Sincerely someone who speaks Spanish and adopted the decision of CPC.

Let's make a deal: pretend I know nothing of english: I'll simply write down my own opinion in italian, considering we have no answer to our feedback and bugs forums since December, it's up to you to translate it then.

Spero che cos+¼ vada meglio, cara ccp, considerando che ci hai tolto l'unico GM che riusciva a capire l'italiano. D'ora in poi ogni mio post nella sezione "Discussioni Generali"sar+á in italiano, in segno di protesta.

Google Translate : I hope it gets better, dear ccp, considering you've fired the only GM who could actually understand Italian. From now on all my post in the "General Discussion" will be in Italian, in a sign of protest.

fixed

Google translate is not really precise sometimes...

Anyways I poked for a blue post and one may visit. Overall its not that CCP rates the unsupported players as second class; it is just when it comes to costs vs shove the extra team support and community team members are usually on the chopping block first in any game company. Last big let go that CCP announced publically quite a few community members saw the way out. Blizzard has a similar deal; they also included a large number of interns.

As CPM I have no influence when it comes to business decisions. I can express how upset you guys are over this but that's the breaks. CCP just doesn't have the means to translate the game every language in the world and doesn't have the means to support customers in every major language in the world. I mean when was the last time you heard a game use Tagalog?

Alternatively; There is nothing for bading the use of using google translate to file for tickets and reports. Just have a lower expectancy of highly desirable results.

As for GM and forum moderation; there is nothing much more you, me and CCP can do outside of trying to get a bilingual spanish community team member on the task who isn't part of the GM house.

Anyways I poked for a blue post and one may visit........
.....As CPM I have no influence when it comes to business decisions. I can express how upset you guys are over this but that's the breaks.

@xxwhitedevilxx M

Google Translate : I hope it gets better, dear ccp, considering you've fired the only GM who could actually understand Italian. From now on all my post in the "General Discussion" will be in Italian, in a sign of protest.



@Iron Wolf Saber

Google Translate : I hope it gets better, dear ccp, considering we've taken the only GM who could not understand Italian. From now on all my post in the "General Discussion" will be in Italian, in a sign of protest.

:( Dont you hate it that technology COULD potentially put linguist out of a job ><

[CCP]...doesn't have the means to support customers in every major language in the world. I mean when was the last time you heard a game use Tagalog?

... this does give some opportunities for the most committed bilinguals of the game some leadership role.

This also allows for leaders to rise up to be a rally point with issues.

Luckily this also does not restrict the community team from having members that can post in the other language without having to use google translate

As for GM and forum moderation; there is nothing much more you, me and CCP can do outside of trying to get a bilingual spanish community team member on the task who isn't part of the GM house.

Unfortunately, we just don't have the resources at the moment to support that many languages. We are still maintaining the client translations, so that's not going away. We understand your frustration, and we will certainly pass on that there is still community desire from these language groups who love this game just as much as our other language groups.

Hey guys, I'd like to echo CCP Logibro's post from another thread:


He pretty much hit the nail on the head with his post, but I'll just reiterate his thoughts. It's a bummer, and I'm sorry that we can't continue offering Customer Support in those languages. We share that resource with our EVE friends and I know there's a demand for localised support, and at the very least I'll pass that desire up the chain.

I'd also just like to add that the GMs will be doing their darn best to answer people's petitions (despite terrible Google Translations) - just like I aim to do over Facebook, etc.

If anyone needs something to be translated, please dont hesitate to send me an email.

CCP if you need a translator, let me know. I will put voluntary hours to help you guys out. I am native from Panam+í so Spanish is my mother language. Learned english since 4th grade (long time ago) and live currently at USA attending FSU.

The Spanish community probably does not put the cash into the game as much as the big four mentioned do. If it was a high revenue stream CCP would probably throw more weight behind Spanish language support. Same goes for other ones as well.

Please don't go protesting in general discussion in your native languages; there will be no help or sympathy there, it invites trolls to the thread and lockingbro as you are seeing now and its only going to result in a bann.

It's better to make your cases in english; find someone bilingual in your community and have them post in protest in english. As for other issues you can ask these people on how a proper ticket in english would look like.