so i posted a skill respec awhile ago (the 24th)and apparently it didn't reach them.never got notification or anything because working the forums is quite difficult for someone new to it such as me.so i just posted a ticket requesting my skill respec and they kept telling me that they didn't get it so since it wasn't before the deadline of the 31st they would not permit my respec. so what i did is i went back to my emails.i took a picture of it and showed them the email because i keep a draft and then remake it to send a final copy. when i showed them they replied to the email saying post about this topic on a ticket.did not give me a designated time or anything and they even replied to it.so i went back to my laptop to redo this whole thing and took the photo from my ipod, put it onto my laptop, and then made another ticket stating i was wrong about the date (thinking i sent it on the 30th) saying it was on the 24th and showing them hard proof and evidence.i figured the code they gave me was important so i posted that and the person who of which replied to my email.they told me that i had not reached the deadline of the timing of which they told me to make for security reasons.i do not remember and do not quote them ever telling me that they had a deadline or anything i must meet in order to do that.and then as if teasing me they told me as well that they only give this out to the very few opportunists that take advantage of this moment and so i will not at all be given my respec and this was my final chance to get this. i'm heated full on about this because i know for a fact i sent the email on the 24th and at the time around 2:30 pm us eastern time.i even showed them hard evidence and they completely ignored it.the fact that i just completely showed them THE email record i kept for this exact reason and they just looked at it like a blind person was infuriating.i believe that they should do another respec for people who missed it for some reason such as a family event or tragedy and for people like myself who they just completely ignored.

CCP should just let people respec whenever they want.

1st thread i've ever encountered where user actually sounds like he is owed something. hopefully you get a resolution

Easy question for the OP:

Which month did you mail CCP asking for respec?

Formatting is your friend.

No ... its obviously not his friend ... perhaps his bitter enemy in fact.

I don't know... perhaps CCP is getting a headache trying to decipher the situation as well.

Dude, if you really deserve one I hope you get it but damn it's hard to tease out the real details to be sure what's going on.

Unfortunately allowing you to respec would throw off the delicate balance of DUST, sending its intricate economy spinning out of wack, and invalidating all the well informed and strategically built players out there by virtue of your new found playstyle.

Better to lose you as a customer than figure out a system that helps everyone.

hey OP how bout you post the images here as hard evidence

actually osg,as you know if you see me even if i had a proto heavy i wouldnt be worth the scare.i know what i run and i still do terrible so even if they give me a respec itll not only even the grounds because you just dont want anyone to defeat you after you guys have probably all proto cool stuff.i mean no disrespect because honestly i love fighting you guys since you put up a good fun fight but to be in all fairness my skill points were probably like yours.i skilled into what i know but i also misplaced only a few.i just want to even the grounds and get my respec as well

No ... its obviously not his friend ... perhaps his bitter enemy in fact.



On topic (so to speak), without knowing the particulars, no one has any idea why you were denied, and honestly, I expect this entire thread to be deleted since:

1) It counts as a rant
2) it "discusses" CCP communications

both of which are a no-no

hey OP how bout you post the images here as hard evidence

i would but i dont think it legitamently will let me.i dont see a picture button to add to my factor of proof that what the did was unreasonable

Did you make sure that you sent the request under the same email address that is attached to your account and referenced the name of the character you want respecced?

I'm in a similar boat as you. I sent in my respec ticket on the 18th and upon hearing from CCP that I was in the line for a respec I started throwing my sp everywhere to try new things. Well whataya know I don't have my respec and I'm at a significant disadvantage because I wasted about 2mil sp. Fortunately it looks like CCP have taken notice to this issue: GM Grave wrote:
Update: 24th June
We have deployed a wave of respecs to TQ! If you contacted support requesting a respec and have not yet received one then please file a new or updated ticket on our website with the subject "Respec" in order that we can address your case.

[ Lead GM Grave | Project Lead | CCP Customer Relations | EVE Online | DUST 514 this is the link to the thread this is posted on:https://forums.dust514.com/default.aspx?g=posts&t=84418&p=21

i asked them.i didnt put it in as respec but they wont give it to me anyways.so what i decided to do is if they wont give what i fairly signed for im going to fight for what i deserve.

Wish you luck. CCP really have to step up their customer service, IMO if the dust player base wasn't so loyal dust wouldn't have made it out of beta.

im too drunk to read this ****, man. as the handsomest dust player ever, i say this kid deserves raisins

Unfortunately allowing you to respec would throw off the delicate balance of DUST, sending its intricate economy spinning out of wack, and invalidating all the well informed and strategically built players out there by virtue of your new found playstyle.

Better to lose you as a customer than figure out a system that helps everyone.

Unfortunately allowing you to respec would throw off the delicate balance of DUST, sending its intricate economy spinning out of wack, and invalidating all the well informed and strategically built players out there by virtue of your new found playstyle.

Better to lose you as a customer than figure out a system that helps everyone.

Why would it ruin the economy? I understand how it would break gameplay, but how would it ruin the economy?

That is the common reason given as to why some sort of respec mechanic would be unhealthy for the game. Because it would hurt the player driven economy.

if they keep saying that they didn't receive your ticket.... then how did they know you sent one in?

well, that's CCP for you. this company is focused on EVE Online where everything you do affects not only yourself but the entire galaxy of new eden, so there treatment sometimes is pretty brutal but just because they are the producers of the harshest MMORPG game on the planet

CCP seem to be forgetting the number one rule about selling a product: treat your customers like they are the queen of England

so i posted a skill respec awhile ago (the 24th)and apparently it didn't reach them.never got notification or anything because working the forums is quite difficult for someone new to it such as me.so i just posted a ticket requesting my skill respec and they kept telling me that they didn't get it so since it wasn't before the deadline of the 31st they would not permit my respec. so what i did is i went back to my emails.i took a picture of it and showed them the email because i keep a draft and then remake it to send a final copy. when i showed them they replied to the email saying post about this topic on a ticket.did not give me a designated time or anything and they even replied to it.so i went back to my laptop to redo this whole thing and took the photo from my ipod, put it onto my laptop, and then made another ticket stating i was wrong about the date (thinking i sent it on the 30th) saying it was on the 24th and showing them hard proof and evidence.i figured the code they gave me was important so i posted that and the person who of which replied to my email.they told me that i had not reached the deadline of the timing of which they told me to make for security reasons.i do not remember and do not quote them ever telling me that they had a deadline or anything i must meet in order to do that.and then as if teasing me they told me as well that they only give this out to the very few opportunists that take advantage of this moment and so i will not at all be given my respec and this was my final chance to get this. i'm heated full on about this because i know for a fact i sent the email on the 24th and at the time around 2:30 pm us eastern time.i even showed them hard evidence and they completely ignored it.the fact that i just completely showed them THE email record i kept for this exact reason and they just looked at it like a blind person was infuriating.i believe that they should do another respec for people who missed it for some reason such as a family event or tragedy and for people like myself who they just completely ignored.

edit: bump for justice

i asked them.i didnt put it in as respec but they wont give it to me anyways.so what i decided to do is if they wont give what i fairly signed for im going to fight for what i deserve.

It would have been so much easier if CCP just gave everyone the respec.

engrish.what are engrish.or typing like normal human being.i use text wall so maybe that why ccp are having trouble cuz they no can read text wall.i dont know what capital letters are or how to use end punctuation.what i type now.google chrome just give me lots of red squiggles under everything but i now how to engrish rite and google not now.i just want my respec so i can be 1337 and become a murdertaxi driving caldari logi with a duvolle like the rest of the respeccers.i need to think more things to right so text wall is more painful.maybe i say about game.dis game are dum eshpeshly vehicles.BUT LEIK TANKS BE LEIK AWL TEH "VROOMVROOM" AND TEH SWARMZ BE LEIK "PEWPEWPEW" AND TEH TANKZ LEIK "NUUU I HEID BEHYND MUNTIN" AND TEH SWARMZ BE LEIK "OHNOES MUNTIN" *BOOM*.so i think av should be removed and veehucls get nerf so my ar blow everything up.nerf everything that not ar further too cuz snipers do more damage over longer range shotguns do more damage in close quarters and everything else isnt completely nerfed into the ground yet so my ar needs to shoot explosive sniper lasers.FIX DIS CCP!

to all you RESPEC IS THE DEVIL BOBBY peeps , stfu. This thread isn't about him wanting another respec, he wants the one we ALL had the opportunity to receive and clearly made the deadline ( according to him, and until proven wrong he is right.. not you). Put yourself in the same position and anyone of you if you even had it in you to , would make this complaint. It's just as bad as you buying a mercenary pack, hitting which character to apply the stuff to, the stuff not being there and ccp goes.. wut you mean, it's your fault.. when you did exactly as you were supposed to.

To OP, I don't really know how the petitions work for dust. but if it is similar to Eve, you have the ability to push it up to a higher GM instead of one of the little scrub pre-written answering help they got most of the time answering petetions. I have had issues in the past, and had problems with their CS during the petitions when I knew I was in the right. Pushed it to a lead GM and got what I was entitled to. I hope you get what you are after.