DUST Search - The Glaring Gamestop Problem

Jadek Menaheim wrote:

I decided to risk it and purchase an Elite Pack and Veteran Pack out of sheer experimental curiosity from Gamestop.com. I have currently received a physical copy of a redeem key for the Elite Pack and an email correspondence promise that a code for the Veteran Pack is ready to download; however the Veteran Pack order does not exist in my order history feed, thus I cannot begin to claim it. Email and phone corespondence has been utterly abysmal. While it is Black Friday weekend, I was on hold for 32 minutes to reach a man who said he didn't have the tools to coordinate a website issue, and put me on hold to another department. I hung up after another 15 minutes.

The real kicker is that PSN no longer accepts these actual product codes, thus indicating that I you have an unclaimed code, regardless of purchase time it is invalidated. This may be an additional issue for people who purchased multiple codes several months ago before CCP's announcement of the elimination of these packs.

This 'experiment' shines very unfavorably upon Gamestop and their service provider Trymedia.

/ / / / / /
Inaccurate Product Description of Mercenary Pack 2. Bait and Switch?
/ / / / / /

That's incredibly easy to prove, and a pretty blatant error I'm surprised hasn't been addressed.

-Gamestop Mercenary Pack (2) Description

(Screenshot taken in case this changes)
EDIT: Original page taken down. Here's my insurance.

-Original Closed/Open Beta Mercenary Pack
-CCPs description of Mercenary Pack 2

The writing is pretty clear. Gamestop is providing a false description of the product. While I'm not going to go ape **** about this, I will say that it is a problem.

/ / / / / / /
Sony Entertainment's Response. Lightning Fast!
/ / / / / / /

Robert M.: Hi, my name is Robert M.. How may I help you?

Jadek: Well It looks like I've run into a serious issue with a product code from Gamestop and Dust 514 on the PSN

Robert M.: I assume you keep running into error messages when attempting to redeem these vouchers?

Jadek: I purchased a code for a product that no longer exists in the network.

Jadek: Yes that's issue

Robert M.: I see, Jadek. I'd be happy to look into this for you today.

Jadek: Thank you :)

Robert M.: We are aware that users are experiencing some disruption to the PSN service. To minimize the inconvenience we have suspended the GÇ£redeem voucherGÇ¥ functionality while we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this time. Other PSN features such as log in, online multiplayer gaming, PlayStation Plus trials, PlayStation Store (excluding voucher redemption), Trophies, messages, friends, etc are all available.

Jadek: Is there anything else you would need from me? Product codes?

Robert M.: Rest assured, we are working to resolve this network issue as soon as possible so we can reinstate this function of the PSN to allow users to redeem their vouchers once again. We greatly appreciate your patience at this time. Feel free to keep an eye on the PSN Blog so you'll know as soon as this issue has been resolved.

Jadek: Oh...that's very good to know. Thank you.

Robert M.: Not a problem Jadek, I'm glad I could ease any worries you may have had!

Robert M.: Is there anything else I can assist you with today?

Jadek: No that will be all for now. Unless you have an ability to credit codes to my account manually.

Robert M.: Unfortunately not sir, but you should have no troubles redeeming that voucher as soon as the redemption tool has been re-enabled.

Jadek: What is the estimated time frame on that

Robert M.: At this time we do not have an expected time for this to be resolved, but our online tech moderators are working diligently to take care of this as soon as humanly possible. I do greatly appreciate your patience, Jadek!

Thank you for contacting PlayStation Chat Support, there is a brief survey at the end of this session. Once we disconnect, please feel free to answer some questions regarding your chat experience with us.

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Jadek Menaheim Xer Cloud Consortium 546	Posted - 2013.12.03 05:16:00 - [61] - Quote Maken Tosch wrote: Jadek Menaheim wrote: Maken Tosch wrote: OP, any progress so far? What's the status? Zero reply from Gamestop. I have sent them four emails so far...and an additional one at their request from Facebook to provide details about either problem. Everything has been included that has been covered in this forum (screenshots, links, etc.). I have not been able to redeem my one existing Elite Pack code (with either code redemption functions), but I'll chalk that up to issues with the PSN service. Did you get any news from Sony about when that redemption system is coming back? Nope same status as before, "They have their technicians tirelessly working on it." [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 546	Posted - 2013.12.03 05:18:00 - [62] - Quote Maken Tosch wrote: Rynoceros wrote: GameStop, Verizon, and Comcast can all take turns giving my anus a tongue bath. /shrugs I too wish he didn't have such a way with words... [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
MySpaceTom Xer Cloud Consortium 67	Posted - 2013.12.03 05:32:00 - [63] - Quote Jadek Menaheim wrote: Rynoceros wrote: GameStop, Verizon, and Comcast can all take turns giving my anus a tongue bath. I take it you're going to 'hold' them in that nasty position while this lovely music plays. Brutal Irony For the low low price of 14.95 plus S&H, you too can have the top 40 greatest hits to hold on for. Call now and a team member will process your order as quickly as possible while you remain on the line. HOLD ON for the next 40 minutes and we will throw never before released tracks* while you wait. *These audio tracks heretofore described in the "HOLD ON" offer have been release as of 1992/07/02 but may still be 'new' to you! 4920616d204a6164656b204d656e616865696d277320526167696e672042696c652044756374
Jadek Menaheim Xer Cloud Consortium 551	Posted - 2013.12.04 00:15:00 - [64] - Quote Still no change. No follow up email reply. However, they have replied en mass to their Facebook querries with this canned response. Gamestop wrote: Very sorry. We are receiving higher than normal call volume. You can also reach us via email at [email protected] [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadu Wen Xer Deadspace 191	Posted - 2013.12.04 21:27:00 - [65] - Quote Jadek Menaheim wrote: -Gamestop Mercenary Pack (2) Description (Screenshot taken in case this changes) Looks like that page has gone 404. Hope you still have that screenshot. GûÆGûêGûæGûæGûÆGûê GûÆGûêGûÇGûÇGûÇ GûÆGûêGûäGûæGûÆGûê GûÆGûêGûÆGûêGûÆGûê GûÆGûêGûÇGûÇGûÇ GûÆGûêGûÆGûêGûÆGûê GûÆGûêGûäGûÇGûäGûê GûÆGûêGûäGûäGûä GûÆGûêGûæGûæGûÇGûê ? SoonGäó
Jadek Menaheim Xer Cloud Consortium 558	Posted - 2013.12.04 21:32:00 - [66] - Quote Jadu Wen wrote: Jadek Menaheim wrote: -Gamestop Mercenary Pack (2) Description (Screenshot taken in case this changes) Looks like that page has gone 404. Hope you still have that screenshot. Of course I still have it! It's my insurance. -After numerous email queries and posts to facebook I went ahead and filled a claim with the Better Business Bureau. That should get things rolling. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Maken Tosch DUST University Ivy League 5578	Posted - 2013.12.04 21:54:00 - [67] - Quote Wow, this is pure fail on the part of Gamestop. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Jadek Menaheim Xer Cloud Consortium 559	Posted - 2013.12.04 21:58:00 - [68] - Quote Maken Tosch wrote: Wow, this is pure fail on the part of Gamestop. It just irks me how the 404 error page says "the page you are looking for has been 'eliminated.' " Just trying to cover up their tracks. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 560	Posted - 2013.12.04 22:04:00 - [69] - Quote Maken Tosch wrote: Wow, this is pure fail on the part of Gamestop. Oh, and my one Elite Pack code still does work yet. Still no word back about the missing Veteran pack that was charged to my credit card. I'm just going to see how Gamestop responds to BBB's forwarding of my claim. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadd Hatchen Psygod9 D.E.F.I.A.N.C.E 136	Posted - 2013.12.04 22:09:00 - [70] - Quote Jadek Menaheim wrote: I decided to risk it and purchase an Elite Pack and Veteran Pack out of sheer experimental curiosity from Gamestop.com. I have currently received a physical copy of a redeem key for the Elite Pack and an email correspondence promise that a code for the Veteran Pack is ready to download; however the Veteran Pack order does not exist in my order history feed, thus I cannot begin to claim it. Email and phone corespondence has been utterly abysmal. While it is Black Friday weekend, I was on hold for 32 minutes to reach a man who said he didn't have the tools to coordinate a website issue, and put me on hold to another department. I hung up after another 15 minutes. The real kicker is that PSN no longer accepts these actual product codes, thus indicating that I you have an unclaimed code, regardless of purchase time it is invalidated. This may be an additional issue for people who purchased multiple codes several months ago before CCP's announcement of the elimination of these packs. This 'experiment' shines very unfavorably upon Gamestop and their service provider Trymedia. / / / / / / Inaccurate Product Description of Mercenary Pack 2. Bait and Switch? / / / / / / That's incredibly easy to prove, and a pretty blatant error I'm surprised hasn't been addressed. -Gamestop Mercenary Pack (2) Description (Screenshot taken in case this changes) EDIT: Original page taken down. Here's my insurance. -Original Closed/Open Beta Mercenary Pack -CCPs description of Mercenary Pack 2 The writing is pretty clear. Gamestop is providing a false description of the product. While I'm not going to go ape **** about this, I will say that it is a problem. / / / / / / / Sony Entertainment's Response. Lightning Fast! / / / / / / / Robert M.: Hi, my name is Robert M.. How may I help you? Jadek: Well It looks like I've run into a serious issue with a product code from Gamestop and Dust 514 on the PSN Robert M.: I assume you keep running into error messages when attempting to redeem these vouchers? Jadek: I purchased a code for a product that no longer exists in the network. Jadek: Yes that's issue Robert M.: I see, Jadek. I'd be happy to look into this for you today. Jadek: Thank you :) Robert M.: We are aware that users are experiencing some disruption to the PSN service. To minimize the inconvenience we have suspended the GÇ£redeem voucherGÇ¥ functionality while we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this time. Other PSN features such as log in, online multiplayer gaming, PlayStation Plus trials, PlayStation Store (excluding voucher redemption), Trophies, messages, friends, etc are all available. Jadek: Is there anything else you would need from me? Product codes? Robert M.: Rest assured, we are working to resolve this network issue as soon as possible so we can reinstate this function of the PSN to allow users to redeem their vouchers once again. We greatly appreciate your patience at this time. Feel free to keep an eye on the PSN Blog so you'll know as soon as this issue has been resolved. Jadek: Oh...that's very good to know. Thank you. Robert M.: Not a problem Jadek, I'm glad I could ease any worries you may have had! Robert M.: Is there anything else I can assist you with today? Jadek: No that will be all for now. Unless you have an ability to credit codes to my account manually. Robert M.: Unfortunately not sir, but you should have no troubles redeeming that voucher as soon as the redemption tool has been re-enabled. Jadek: What is the estimated time frame on that Robert M.: At this time we do not have an expected time for this to be resolved, but our online tech moderators are working diligently to take care of this as soon as humanly possible. I do greatly appreciate your patience, Jadek! Thank you for contacting PlayStation Chat Support, there is a brief survey at the end of this session. Once we disconnect, please feel free to answer some questions regarding your chat experience with us. I've had similar problems with redeemable codes from CCP. Sony help is worthless in this and don't waste your time with them. Instead create a customer support ticket in game, or here: http://dust514.com/community/support/ I found that within two or three business days that a helpful CCP representative will fix things for you. Still confused as to why there is a difference between a promo code for DUST based on the European Region and one for the US Region when this game is NOT regional. But they hooked me up with a replacement code.

Jadek Menaheim Xer Cloud Consortium 560	Posted - 2013.12.04 22:27:00 - [71] - Quote Jadd Hatchen wrote: I've had similar problems with redeemable codes from CCP. Sony help is worthless in this and don't waste your time with them. Instead create a customer support ticket in game, or here: http://dust514.com/community/support/ I found that within two or three business days that a helpful CCP representative will fix things for you. I did get a reply back from GM Vegas. Thank God I'm getting a reply back from a human and not a bot. Something interesting happened when I went to give my my product code. Gamestop has denied viewing access to my Elite Pack product code, without my request or a chargeback to my credit card. Thankfully I wrote it down when I did. Seriously! What Dafuq Gamestop??? [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Seeth Mensch highland marines 64	Posted - 2013.12.04 22:34:00 - [72] - Quote Zekain K wrote: So you wasted $150 on something that no longer works? Wow. You're a special kind of person. I won't bother looking for clarification or excuses. Some people don't really deserve the opportunity. Hi! Gosh, I've missed you...with every bullet, plasma shot, rail gun, and missile.
Spaceballs The Profile Royal Uhlans Amarr Empire 6	Posted - 2013.12.04 23:09:00 - [73] - Quote Wow! I would never operate a business like that---because I am in the search for more money. Sincerely, Spaceballs the Profile
fawkuima juggalo Eternal Beings 200	Posted - 2013.12.04 23:16:00 - [74] - Quote Iron Wolf Saber wrote: Don't hang up. yep... and dont cus either, not even on accident theyll hang up on you quicker then S*** * hours wasted. Dropship auto leveling and THE SOLUTION
Jadek Menaheim Xer Cloud Consortium 563	Posted - 2013.12.04 23:20:00 - [75] - Quote fawkuima juggalo wrote: Iron Wolf Saber wrote: Don't hang up. yep... and dont cus either, not even on accident theyll hang up on you quicker then S*** * hours wasted. Good point. Regardless of language Gamestop does not understand how to efficiently manage their call center operators. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 565	Posted - 2013.12.05 19:04:00 - [76] - Quote December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Maken Tosch DUST University Ivy League 5596	Posted - 2013.12.05 19:16:00 - [77] - Quote Jadek Menaheim wrote: December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. Keep close contacts with the BBB to see what's going on and if nothing happens see how much further you can escalate this case. If all else fails, there's always CNN. OK, CCP. When are knives finally going to be improved?
Jadek Menaheim Xer Cloud Consortium 565	Posted - 2013.12.05 19:25:00 - [78] - Quote Maken Tosch wrote: Jadek Menaheim wrote: December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. Keep close contacts with the BBB to see what's going on and if nothing happens see how much further you can escalate this case. If all else fails, there's always CNN. BBB has sent the claim off to Gamestop's headquarters but there hasn't been a reply. That may take up to 14 days. So far I've sent off the details and screenshots of the story to Joystiq, Kotaku, Ars Technica, USA Today, The Escapist, and IGN.com. We'll see what comes of that. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 565	Posted - 2013.12.05 19:26:00 - [79] - Quote Maken Tosch wrote: Jadek Menaheim wrote: December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. Keep close contacts with the BBB to see what's going on and if nothing happens see how much further you can escalate this case. If all else fails, there's always CNN. This game symbolizes the most I can do at the present moment. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 580	Posted - 2013.12.06 02:05:00 - [80] - Quote NEVER, EVER, EVER, AGAIN, WILL I DO BUSINESS WITH GAMESTOP!!!! Update time. I have gotten word back from CCP that the sole code I received of two packs ordered ($150) is, you guessed it, invalid. And I cannot go back to check my code for reference because Gamestop has deleted access to viewing my exact code. Their phone support is worse than useless. And after a full week I have not received a single update on my complaint requests; besides auto message bots. This is just wrong Gamestop. Utterly wrong! I did not imitate a chargeback, however they are treating like one without actually sending money back to my card. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]

Maken Tosch DUST University Ivy League 5615	Posted - 2013.12.06 02:11:00 - [81] - Quote Jadek Menaheim wrote: NEVER, EVER, EVER, AGAIN, WILL I DO BUSINESS WITH GAMESTOP!!!! Update time. I have gotten word back from CCP that the sole code I received of two packs ordered ($150) is, you guessed it, invalid. And I cannot go back to check my code for reference because Gamestop has deleted access to viewing my exact code. Their phone support is worse than useless. And after a full week I have not received a single update on my complaint requests; besides auto message bots. This is just wrong Gamestop. Utterly wrong! I did not imitate a chargeback, however they are treating like one without actually sending money back to my card. Time to contact the journalist now. Don't forget to try Ten Ton Hammer as well. OK, CCP. When are knives finally going to be improved?
Jadek Menaheim Xer Cloud Consortium 582	Posted - 2013.12.06 02:32:00 - [82] - Quote Maken Tosch wrote: Time to contact the journalist now. Don't forget to try Ten Ton Hammer as well. Just sent the story off. Thanks for the recommendation . [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Operative 1171 Aajli Bragian Order Amarr Empire 782	Posted - 2013.12.06 03:13:00 - [83] - Quote Welcome to New Eden. Oh no, wait. Welcome to giving CCP money for virtual items. You aren't the first to be screwed and you won't be the last. CCP "We find a sucka every day" Do your part. Join the revolution. Sabotage FW. Help this game burn! BURN DUST 2014
Spaceballs The Profile Royal Uhlans Amarr Empire 10	Posted - 2013.12.06 03:21:00 - [84] - Quote Operative 1171 Aajli wrote: Welcome to New Eden. Oh no, wait. Welcome to giving CCP money for virtual items. You aren't the first to be screwed and you won't be the last. CCP "We find a sucka every day" But he wasn't screwed by CCP. The problem lies with Gamestop selling invalid codes and products with inaccurate descriptions.
Maken Tosch DUST University Ivy League 5619	Posted - 2013.12.06 03:24:00 - [85] - Quote Operative 1171 Aajli wrote: Welcome to New Eden. Oh no, wait. Welcome to giving CCP money for virtual items. You aren't the first to be screwed and you won't be the last. CCP "We find a sucka every day" I suggest you focus your skill points to train up Reading Comprehension to Level 1. We're talking about Gamestop here. In this case, at least a HUMAN representative from CCP tried to help him. As for Gamestop, no response other than a cookie-cutter autoreply, no refund, inaccurate product description, etc. OK, CCP. When are knives finally going to be improved?
Maken Tosch DUST University Ivy League 5623	Posted - 2013.12.06 03:34:00 - [86] - Quote Oh, and unlike the AUR BPOs that were debated earlier throughout the forums, the items described here were directly bought with cash. OK, CCP. When are knives finally going to be improved?
low genius The Sound Of Freedom Renegade Alliance 957	Posted - 2013.12.06 03:35:00 - [87] - Quote there's still a better business bureau?
Jadek Menaheim Xer Cloud Consortium 583	Posted - 2013.12.06 03:38:00 - [88] - Quote low genius wrote: there's still a better business bureau? Yeah, like we don't need them in this day in age when corporations can claim the right of being person's with rights. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Djinn b4lock Shining Flame Amarr Empire 12	Posted - 2013.12.06 03:41:00 - [89] - Quote I'd bet money you'd be one of those Nader's Raiders if he was still leading that. -Ä+Ép +ƒ+ƒ+É s-ç+ö-¦+¦-çs-¦p ,u-¦dd-¦+ƒ+ƒ
Maken Tosch DUST University Ivy League 5625	Posted - 2013.12.06 03:43:00 - [90] - Quote Djinn b4lock wrote: I'd bet money you'd be one of those Nader's Raiders if he was still leading that. LOL I love your sig. OK, CCP. When are knives finally going to be improved?



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