DUST Search - The Glaring Gamestop Problem

Baal Roo wrote:

The last time this happened (back with the original merc pack that was supposed to include a second set of all included items at launch) CCP's response was that (to paraphrase) "We can change the specifics of the deals whenever we want to whatever we want, so it doesn't matter," and that was pretty much the end of it. This isn't the first or even the second time CCP has just blatantly changed these deals to significantly change or even just straight up REMOVE big chunks of what we have purchased, and each time previously the majority of the CCP peanut gallery has cheered them along with "HTFU" and "Read the fine print, they can change whatever they want."

The reality is, sure, they CAN do it. But when you offer one thing, and then post-purchase change the offer to something significantly different and/or obviously inferior to the original product, you're burning bridges with your customers.

I mean, I already got burnt once, and it persuaded me to change my mind and not subscribe to EVE: Online (let alone ever pay another penny for anything in Dust 514) as I had intended to start doing before getting the shaft. It's not even really a question of legality, it's a matter of respecting your paying customers.

CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.


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Maken Tosch DUST University Ivy League 5435	Posted - 2013.12.01 03:06:00 - [1] - Quote I can see Gamestop losing potential customers from this glaring mistake alone. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5435	Posted - 2013.12.01 03:09:00 - [2] - Quote Jadek Menaheim wrote: Maken Tosch wrote: I can see Gamestop losing potential customers from this glaring mistake alone. I have been completely unsatisfied with their business practices and customer support thus far. There, see? One already. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5435	Posted - 2013.12.01 03:13:00 - [3] - Quote Has CCP notified Gamestop of the change regarding merc packs? If so, how long ago was that notification made? Has Gamestop responded at all? OP, did you get your refund from Gamestop? CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5436	Posted - 2013.12.01 03:22:00 - [4] - Quote Cosgar wrote: I stopped going to Gamestop when they wanted to sell me a "new" game that they obviously rented out to their employees and just repackaged it. I get more money for used games and pay less for them on Amazon. This reminds me of the whole debacle over Deus Ex: Human Revolution that Gamestop started. Check this old article out. http://money.cnn.com/2011/08/24/technology/gamestop_coupons/ As the article implies, there was a debate about legalities on whether or not a retail store can rip away part of a merchandise and still sell it as NEW. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5436	Posted - 2013.12.01 03:28:00 - [5] - Quote Jadek Menaheim wrote: Doc Noah wrote: Karma for giving money to a retail plague we call GameStop. We thank you for your loss so many others could learn from your mistake. It'll SoonGäó be time to start a twitter threadnaught. UNLEASH THE DREADNAUGHTS!!! https://www.youtube.com/watch?v=zDVEHE10nHc&list=PL566BFC69B63517A6 CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5437	Posted - 2013.12.01 03:41:00 - [6] - Quote JL3Eleven wrote: Do a charge back on your credit card. I often question the overall effectiveness of that method. Sometimes it works, but sometimes it doesn't. It all boils down to technicalities. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5437	Posted - 2013.12.01 03:48:00 - [7] - Quote JL3Eleven wrote: Maken Tosch wrote: JL3Eleven wrote: Do a charge back on your credit card. I often question the overall effectiveness of that method. Sometimes it works, but sometimes it doesn't. It all boils down to technicalities. Well if you pay for an item and don't receive it you have the security of plastic to cover you're ass . I just brought it up because I have seen people claim to threaten to use this method in regards to the BPOs being removed, but that subject belongs on another thread. Anyways, time will tell. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5455	Posted - 2013.12.01 19:30:00 - [8] - Quote Elmo Love U wrote: LMAO! Your an idiot! I bought 3 different merc packs last week from gamestop. They ALL worked. The PSN network was having issues. It has NOTHING to do with your codes. He's not an idiot. He did it out of pure curiosity to see if it would work. Apparently he has done us all a service by providing us with information on the experience so that people like you and me won't have to suffer through it. On top of that, this revealed a glaring issue with Gamestop and its service. Not only that, but if Jadek is right about Gamestop mixing up the descriptions of the packs, then the problem with Gamestop is bigger than I thought. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5458	Posted - 2013.12.01 21:04:00 - [9] - Quote Jadek Menaheim wrote: Maken Tosch wrote: Elmo Love U wrote: LMAO! Your an idiot! I bought 3 different merc packs last week from gamestop. They ALL worked. The PSN network was having issues. It has NOTHING to do with your codes. Not only that, but if Jadek is right about Gamestop mixing up the descriptions of the packs, then the problem with Gamestop is bigger than I thought. That's incredibly easy to prove, and a pretty blatant error I'm surprised hasn't been addressed. -Gamestop Mercenary Pack (2) Description (Screenshot taken in case this changes) -Original Closed/Open Beta Mercenary Pack -CCPs description of Mercenary Pack 2 The writing is pretty clear. Gamestop is providing a false description of the product. While I'm not going to go ape **** about this, I will say that it is a problem. Wow! Blatant Error, that is! CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5458	Posted - 2013.12.01 21:07:00 - [10] - Quote NDA Approved wrote: Maken Tosch wrote: Has CCP notified Gamestop of the change regarding merc packs? If so, how long ago was that notification made? Has Gamestop responded at all? OP, did you get your refund from Gamestop? I'm incredibly interested in these points. I'm pretty positive we won't get the details of internal affairs of this little fiasco. At this point, in light of the mistake that Gamestop has made with the description of what they're selling, I'm going to assume that Gamestop dropped the ball on this one. If they can make an error like this, whose to say Gamestop hasn't made other such errors? CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.

Maken Tosch DUST University Ivy League 5518	Posted - 2013.12.03 04:59:00 - [11] - Quote Baal Roo wrote: The last time this happened (back with the original merc pack that was supposed to include a second set of all included items at launch) CCP's response was that (to paraphrase) "We can change the specifics of the deals whenever we want to whatever we want, so it doesn't matter," and that was pretty much the end of it. This isn't the first or even the second time CCP has just blatantly changed these deals to significantly change or even just straight up REMOVE big chunks of what we have purchased, and each time previously the majority of the CCP peanut gallery has cheered them along with "HTFU" and "Read the fine print, they can change whatever they want." The reality is, sure, they CAN do it. But when you offer one thing, and then post-purchase change the offer to something significantly different and/or obviously inferior to the original product, you're burning bridges with your customers. I mean, I already got burnt once, and it persuaded me to change my mind and not subscribe to EVE: Online (let alone ever pay another penny for anything in Dust 514) as I had intended to start doing before getting the shaft. It's not even really a question of legality, it's a matter of respecting your paying customers. You... do realize this is not about CCP, right? Also, I was there in regards to the early merc packs. Maybe you were misinformed on what some scrub told you or you misinterpreted what you saw back then, but what went down is that there was confusion in regards to the refunding of the merc packs in-game once Dust 514 went into full release (which it did). Because of the nature of the release, players who purchases these merc packs back in closed beta were given two options. Either... A) Keep your character stats (SP, KDR, etc.), assets, AUR and ISK but don't get the merc packs refunded to you. or B) Get your merc pack refunded to you but your character gets wiped back to "zero" (as if you just started over). It was a long-winded debate over that. Anyways, back to the topic at hand before we stray off any further. This is about Gamestop and its business practices. EDIT: In addition to the two options given above, players who didn't opt for the refund were also given the option of getting a free respec during the full release. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5518	Posted - 2013.12.03 05:00:00 - [12] - Quote OP, any progress so far? What's the status? CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5519	Posted - 2013.12.03 05:15:00 - [13] - Quote Jadek Menaheim wrote: Maken Tosch wrote: OP, any progress so far? What's the status? Zero reply from Gamestop. I have sent them four emails so far...and an additional one at their request from Facebook to provide details about either problem. Everything has been included that has been covered in this forum (screenshots, links, etc.). I have not been able to redeem my one existing Elite Pack code (with either code redemption functions), but I'll chalk that up to issues with the PSN service. Did you get any news from Sony about when that redemption system is coming back? CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5519	Posted - 2013.12.03 05:16:00 - [14] - Quote Rynoceros wrote: GameStop, Verizon, and Comcast can all take turns giving my anus a tongue bath. /shrugs CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5578	Posted - 2013.12.04 21:54:00 - [15] - Quote Wow, this is pure fail on the part of Gamestop. CCP, thank you for hotfixing the knives. But please make sure they're at their full potential in 1.7.
Maken Tosch DUST University Ivy League 5596	Posted - 2013.12.05 19:16:00 - [16] - Quote Jadek Menaheim wrote: December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. Keep close contacts with the BBB to see what's going on and if nothing happens see how much further you can escalate this case. If all else fails, there's always CNN. OK, CCP. When are knives finally going to be improved?
Maken Tosch DUST University Ivy League 5615	Posted - 2013.12.06 02:11:00 - [17] - Quote Jadek Menaheim wrote: NEVER, EVER, EVER, AGAIN, WILL I DO BUSINESS WITH GAMESTOP!!!! Update time. I have gotten word back from CCP that the sole code I received of two packs ordered ($150) is, you guessed it, invalid. And I cannot go back to check my code for reference because Gamestop has deleted access to viewing my exact code. Their phone support is worse than useless. And after a full week I have not received a single update on my complaint requests; besides auto message bots. This is just wrong Gamestop. Utterly wrong! I did not imitate a chargeback, however they are treating like one without actually sending money back to my card. Time to contact the journalist now. Don't forget to try Ten Ton Hammer as well. OK, CCP. When are knives finally going to be improved?
Maken Tosch DUST University Ivy League 5619	Posted - 2013.12.06 03:24:00 - [18] - Quote Operative 1171 Aajli wrote: Welcome to New Eden. Oh no, wait. Welcome to giving CCP money for virtual items. You aren't the first to be screwed and you won't be the last. CCP "We find a sucka every day" I suggest you focus your skill points to train up Reading Comprehension to Level 1. We're talking about Gamestop here. In this case, at least a HUMAN representative from CCP tried to help him. As for Gamestop, no response other than a cookie-cutter autoreply, no refund, inaccurate product description, etc. OK, CCP. When are knives finally going to be improved?
Maken Tosch DUST University Ivy League 5623	Posted - 2013.12.06 03:34:00 - [19] - Quote Oh, and unlike the AUR BPOs that were debated earlier throughout the forums, the items described here were directly bought with cash. OK, CCP. When are knives finally going to be improved?
Maken Tosch DUST University Ivy League 5625	Posted - 2013.12.06 03:43:00 - [20] - Quote Djinn b4lock wrote: I'd bet money you'd be one of those Nader's Raiders if he was still leading that. LOL I love your sig. OK, CCP. When are knives finally going to be improved?

Maken Tosch DUST University Ivy League 5826	Posted - 2013.12.11 19:57:00 - [21] - Quote Jadek Menaheim wrote: Update: 2013/12/06 CCP, you have made a life long customer!!!! Thank you for being able to credit the Elite Pack code!!! I will still keep sending emails to gamestop in attempts to get them to hand over that other code or refund my credit card. Great to see that CCP is helping out. Keep fighting the good fight. OK, CCP. When are knives finally going to be improved?