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The Glaring Gamestop Problem

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Jadek Menaheim Xer Cloud Consortium 524	Posted - 2013.12.01 02:54:00 - [1] - Quote I decided to risk it and purchase an Elite Pack and Veteran Pack out of sheer experimental curiosity from Gamestop.com. I have currently received a physical copy of a redeem key for the Elite Pack and an email correspondence promise that a code for the Veteran Pack is ready to download; however the Veteran Pack order does not exist in my order history feed, thus I cannot begin to claim it. Email and phone corespondence has been utter abysmal. While it is Black Friday weekend, I was on hold for 32 minutes to reach a man who said he didn't have the tools to coordinate a website issue, and put me on hold to another department. I hung up after another 15 minutes. The real kicker is that PSN no longer accepts these actual product codes, thus indicating that I you have an unclaimed code. regardless of purchase time it is invalidated. This may be an additional issue for people who purchased multiple codes several months ago before CCP's announcement of the elimination of these packs. This 'experiment' shines very unfavorably upon Gamestop and their service provider Trymedia. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 525	Posted - 2013.12.01 03:04:00 - [2] - Quote Iron Wolf Saber wrote: Don't hang up. I hung in as long as I did because of this magnificent hold music!!! [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 525	Posted - 2013.12.01 03:06:00 - [3] - Quote Zekain K wrote: So you wasted $150 on something that no longer works? HA HA! That's why I'm sharing my experience so somebody else doesn't make the same mistake and shop from Gamestop.com [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 525	Posted - 2013.12.01 03:08:00 - [4] - Quote Maken Tosch wrote: I can see Gamestop losing potential customers from this glaring mistake alone. I have been completely unsatisfied with their business practices and customer support thus far. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 528	Posted - 2013.12.01 03:22:00 - [5] - Quote Maken Tosch wrote: Has CCP notified Gamestop of the change regarding merc packs? If so, how long ago was that notification made? Has Gamestop responded at all? OP, did you get your refund from Gamestop? The process is still ongoing. While PSN did not accept my codes I have sent in a support ticket to CCP to see if they would honor the codes. I would certainly understand if they did not. In that case, I'd be in an uphill battle with Trymedia to 'try' and get a refund. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 528	Posted - 2013.12.01 03:23:00 - [6] - Quote Doc Noah wrote: Karma for giving money to a retail plague we call GameStop. We thank you for your loss so many others could learn from your mistake. I guess it's time to start a twitter threadnaught. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 529	Posted - 2013.12.01 03:33:00 - [7] - Quote Maken Tosch wrote: Cosgar wrote: I stopped going to Gamestop when they wanted to sell me a "new" game that they obviously rented out to their employees and just repackaged it. I get more money for used games and pay less for them on Amazon. This reminds me of the whole debacle over Deus Ex: Human Revolution that Gamestop started. Check this old article out. http://money.cnn.com/2011/08/24/technology/gamestop_coupons/ As the article implies, there was a debate about legalities on whether or not a retail store can rip away part of a merchandise and still sell it as NEW. Holy Smokes that's underhanded on so many levels. I take it they'd be a welcomed addition to the corporate landscape in New Eden Ha, I've got to find some way to find some humor in this frustration that I've brought on myself. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 529	Posted - 2013.12.01 03:35:00 - [8] - Quote Maken Tosch wrote: Jadek Menaheim wrote: Doc Noah wrote: Karma for giving money to a retail plague we call GameStop. We thank you for your loss so many others could learn from your mistake. It'll SoonGäó be time to start a twitter threadnaught. UNLEASH THE DREADNAUGHTS!!! https://www.youtube.com/watch?v=zDVEHE10nHc&list=PL566BFC69B63517A6 CCP always makes such nice trailers. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 529	Posted - 2013.12.01 03:36:00 - [9] - Quote JL3Eleven wrote: Do a charge back on your credit card. I'll get to that point eventually, if I don't get word back from Sony or CCP. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 530	Posted - 2013.12.01 03:57:00 - [10] - Quote Actually, looks like the codes may still be valid, it's just that I ran into an unexpected PSN error. Please check the update to the OP. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]

Jadek Menaheim Xer Cloud Consortium 530	Posted - 2013.12.01 04:04:00 - [11] - Quote Jadu Wen wrote: Damn Damn. I couldn't help but be reminded of this clip. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 531	Posted - 2013.12.01 04:12:00 - [12] - Quote Baal Roo wrote: Zekain K wrote: So you wasted $150 on something that no longer works? HA HA! He wasted $150 regardless of whether or not it works. You could make an argument against the BPO's but additional 300,000 AUR and and 3x Active and Passive Boosters are quite nice to have. My intention anyways was to support the game and CCP, but unfortunately I had to go through Gamestop to do it. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 531	Posted - 2013.12.01 04:19:00 - [13] - Quote JL3Eleven wrote: How long did you have to wait for elite pack code to be transferred? About 23 hours. Just going by my email correspondence records on that one. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 531	Posted - 2013.12.01 04:27:00 - [14] - Quote JL3Eleven wrote: Jadek Menaheim wrote: JL3Eleven wrote: How long did you have to wait for elite pack code to be transferred? About 23 hours. Just going by my email correspondence records on that one. ty. It had me pretty concerned when nothing showed up after the first 12 hours. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 532	Posted - 2013.12.01 04:36:00 - [15] - Quote JL3Eleven wrote: Jadek Menaheim wrote: JL3Eleven wrote: Jadek Menaheim wrote: JL3Eleven wrote: How long did you have to wait for elite pack code to be transferred? About 23 hours. Just going by my email correspondence records on that one. ty. It had me pretty concerned when nothing showed up after the first 12 hours. I was thinking about getting one days before they took it off the market but acted too late. Today at work they surprised us with a $300 Bonus One for me. Two for you . Woot! Woot! Surprise Bonuses are always nice, unless they come with creepy sexual requests, lolz! [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 532	Posted - 2013.12.01 04:47:00 - [16] - Quote JL3Eleven wrote: Don't worry its sexual but not creepy. Very Nice! [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 537	Posted - 2013.12.01 11:08:00 - [17] - Quote Baal Roo wrote: Jadek Menaheim wrote: Baal Roo wrote: Zekain K wrote: So you wasted $150 on something that no longer works? HA HA! He wasted $150 regardless of whether or not it works. You could make an argument against the BPO's but additional 300,000 AUR and and 3x Active and Passive Boosters are quite nice to have. My intention anyways was to support the game and CCP, but unfortunately I had to go through Gamestop to do it. To each their own, but from my perspective spending $150 on a F2P shooter on 8 year old hardware, with almost no available content to play, and a tiny shrinking user base is borderline insanity. I hope you make a good living and that $150 wasn't a big deal. I'm not saying the money is unimportant to me. It's not like I can lay on it. I am simply making a conscientious decision to support a product that I like with the dollars I am willing to part with. Before you start guilting me about not using this money for supporting the homeless, I will counter by stating that I strongly support and contribute to micro-financing endeavors. If I see someone has a great vision, I strive to help bolster their ability to actualize that idea into a profitable and beneficial addition to the greater community. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 542	Posted - 2013.12.01 16:47:00 - [18] - Quote Doc Noah wrote: Try redeeming it under "Account Management" in your PS3's main menu. http://kotaku.com/heres-how-to-redeem-your-psn-codes-right-now-and-save-1474143619 I'll try that again. Maybe it's working now. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 542	Posted - 2013.12.01 17:02:00 - [19] - Quote Roofer Madness wrote: Yeah, I bought one of the $20 packs from Gamestop the other day. It didn't work when I tried to redeem it from the PSN store but when I did it under Account Management on the home screen it worked fine. On a different note I am pretty pissed off. I bought it mainly for the SMG BPO because I never got one the first time around (and the aurum and boosters are nice too). It clearly states on the Gamestop website that it comes with a damn SMG and a Dragonfly scout. What I actually received was a Toxin AR and a Dragonfly Assault, which I already have. For some reason they mixed up the description of the original starter pack and the mercenary pack. The mercenary pack has always contained what you received. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 542	Posted - 2013.12.01 17:07:00 - [20] - Quote Elmo Love U wrote: LMAO! Your an idiot! I bought 3 different merc packs last week from gamestop. They ALL worked. The PSN network was having issues. It has NOTHING to do with your codes. Okay, I know it's an issue with PSN now. However a serious problem still exists with Gamestop, still after several failed phone calls and no email response I haven't gotten any closer to actually getting my veteran pack code which they say is ready to claim. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]

Jadek Menaheim Xer Cloud Consortium 543	Posted - 2013.12.01 20:50:00 - [21] - Quote Maken Tosch wrote: Elmo Love U wrote: LMAO! Your an idiot! I bought 3 different merc packs last week from gamestop. They ALL worked. The PSN network was having issues. It has NOTHING to do with your codes. Not only that, but if Jadek is right about Gamestop mixing up the descriptions of the packs, then the problem with Gamestop is bigger than I thought. That's incredibly easy to prove, and a pretty blatant error I'm surprised hasn't been addressed. -Gamestop Mercenary Pack (2) Description (Screenshot taken in case this changes) -Original Closed/Open Beta Mercenary Pack -CCPs description of Mercenary Pack 2 The writing is pretty clear. Gamestop is providing a false description of the product. While I'm not going to go ape **** about this, I will say that it is a problem. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 544	Posted - 2013.12.01 21:23:00 - [22] - Quote Maken Tosch wrote: NDA Approved wrote: Maken Tosch wrote: Has CCP notified Gamestop of the change regarding merc packs? If so, how long ago was that notification made? Has Gamestop responded at all? OP, did you get your refund from Gamestop? I'm incredibly interested in these points. I'm pretty positive we won't get the details of internal affairs of this little fiasco. At this point, in light of the mistake that Gamestop has made with the description of what they're selling, I'm going to assume that Gamestop dropped the ball on this one. If they can make an error like this, whose to say Gamestop hasn't made other such errors? Well, I've sent responses off to them via social media. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 546	Posted - 2013.12.03 05:12:00 - [23] - Quote Maken Tosch wrote: OP, any progress so far? What's the status? Zero reply from Gamestop. I have sent them four emails so far...and an additional one at their request from Facebook to provide details about either problem. Everything has been included that has been covered in this forum (screenshots, links, etc.). I have not been able to redeem my one existing Elite Pack code (with either code redemption functions), but I'll chalk that up to issues with the PSN service. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 546	Posted - 2013.12.03 05:15:00 - [24] - Quote Rynoceros wrote: GameStop, Verizon, and Comcast can all take turns giving my anus a tongue bath. I take it you're going to 'hold' them in that nasty position while this lovely music plays. Brutal Irony [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 546	Posted - 2013.12.03 05:16:00 - [25] - Quote Maken Tosch wrote: Jadek Menaheim wrote: Maken Tosch wrote: OP, any progress so far? What's the status? Zero reply from Gamestop. I have sent them four emails so far...and an additional one at their request from Facebook to provide details about either problem. Everything has been included that has been covered in this forum (screenshots, links, etc.). I have not been able to redeem my one existing Elite Pack code (with either code redemption functions), but I'll chalk that up to issues with the PSN service. Did you get any news from Sony about when that redemption system is coming back? Nope same status as before, "They have their technicians tirelessly working on it." [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 546	Posted - 2013.12.03 05:18:00 - [26] - Quote Maken Tosch wrote: Rynoceros wrote: GameStop, Verizon, and Comcast can all take turns giving my anus a tongue bath. /shrugs I too wish he didn't have such a way with words... [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 551	Posted - 2013.12.04 00:15:00 - [27] - Quote Still no change. No follow up email reply. However, they have replied en mass to their Facebook querries with this canned response. Gamestop wrote: Very sorry. We are receiving higher than normal call volume. You can also reach us via email at [email protected] [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 558	Posted - 2013.12.04 21:32:00 - [28] - Quote Jadu Wen wrote: Jadek Menaheim wrote: -Gamestop Mercenary Pack (2) Description (Screenshot taken in case this changes) Looks like that page has gone 404. Hope you still have that screenshot. Of course I still have it! It's my insurance. -After numerous email queries and posts to facebook I went ahead and filled a claim with the Better Business Bureau. That should get things rolling. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 559	Posted - 2013.12.04 21:58:00 - [29] - Quote Maken Tosch wrote: Wow, this is pure fail on the part of Gamestop. It just irks me how the 404 error page says "the page you are looking for has been 'eliminated.' " Just trying to cover up their tracks. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 560	Posted - 2013.12.04 22:04:00 - [30] - Quote Maken Tosch wrote: Wow, this is pure fail on the part of Gamestop. Oh, and my one Elite Pack code still does work yet. Still no word back about the missing Veteran pack that was charged to my credit card. I'm just going to see how Gamestop responds to BBB's forwarding of my claim. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]

Jadek Menaheim Xer Cloud Consortium 560	Posted - 2013.12.04 22:27:00 - [31] - Quote Jadd Hatchen wrote: I've had similar problems with redeemable codes from CCP. Sony help is worthless in this and don't waste your time with them. Instead create a customer support ticket in game, or here: http://dust514.com/community/support/ I found that within two or three business days that a helpful CCP representative will fix things for you. I did get a reply back from GM Vegas. Thank God I'm getting a reply back from a human and not a bot. Something interesting happened when I went to give my my product code. Gamestop has denied viewing access to my Elite Pack product code, without my request or a chargeback to my credit card. Thankfully I wrote it down when I did. Seriously! What Dafuq Gamestop??? [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 563	Posted - 2013.12.04 23:20:00 - [32] - Quote fawkuima juggalo wrote: Iron Wolf Saber wrote: Don't hang up. yep... and dont cus either, not even on accident theyll hang up on you quicker then S*** * hours wasted. Good point. Regardless of language Gamestop does not understand how to efficiently manage their call center operators. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 565	Posted - 2013.12.05 19:04:00 - [33] - Quote December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 565	Posted - 2013.12.05 19:25:00 - [34] - Quote Maken Tosch wrote: Jadek Menaheim wrote: December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. Keep close contacts with the BBB to see what's going on and if nothing happens see how much further you can escalate this case. If all else fails, there's always CNN. BBB has sent the claim off to Gamestop's headquarters but there hasn't been a reply. That may take up to 14 days. So far I've sent off the details and screenshots of the story to Joystiq, Kotaku, Ars Technica, USA Today, The Escapist, and IGN.com. We'll see what comes of that. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 565	Posted - 2013.12.05 19:26:00 - [35] - Quote Maken Tosch wrote: Jadek Menaheim wrote: December 5, it has been one week since first order and no contact from Gamestop received. The viewing access to my Elite Pack code remains revoked however no chargeback has been processed for either Veteran or Elite Pack. Keep close contacts with the BBB to see what's going on and if nothing happens see how much further you can escalate this case. If all else fails, there's always CNN. This game symbolizes the most I can do at the present moment. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 580	Posted - 2013.12.06 02:05:00 - [36] - Quote NEVER, EVER, EVER, AGAIN, WILL I DO BUSINESS WITH GAMESTOP!!!! Update time. I have gotten word back from CCP that the sole code I received of two packs ordered ($150) is, you guessed it, invalid. And I cannot go back to check my code for reference because Gamestop has deleted access to viewing my exact code. Their phone support is worse than useless. And after a full week I have not received a single update on my complaint requests; besides auto message bots. This is just wrong Gamestop. Utterly wrong! I did not imitate a chargeback, however they are treating like one without actually sending money back to my card. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 582	Posted - 2013.12.06 02:32:00 - [37] - Quote Maken Tosch wrote: Time to contact the journalist now. Don't forget to try Ten Ton Hammer as well. Just sent the story off. Thanks for the recommendation . [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 583	Posted - 2013.12.06 03:38:00 - [38] - Quote low genius wrote: there's still a better business bureau? Yeah, like we don't need them in this day in age when corporations can claim the right of being person's with rights. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]
Jadek Menaheim Xer Cloud Consortium 603	Posted - 2013.12.06 21:05:00 - [39] - Quote Update: 2013/12/06 CCP, you have made a life long customer!!!! Thank you for being able to credit the Elite Pack code!!! I will still keep sending emails to gamestop in attempts to get them to hand over that other code or refund my credit card. [sig=hex.dec]4d7920313333372048617830727a2078706c6f747a20522058706f7364206259206c766c2035204330646562386b727a[/sig]

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