Thats a matter of customer survice, there are known issues where people who requested didnt get their respec, those poeple should file a petition or send a mail to [email protected]

How long has Eve been doing just fine with it's 10 year head start? It's also got people who are pouring massive amounts of whatever currency their country spends into it. People tend to be less apt to put something down if they've made an investment in it. However this is Dust, not Eve. While Eve and Dust exist in the same universe, they are not the same game, and they are not subject to "What works in Eve, therefore must work in Dust". The playerbase is different, the gameplay style is different. Players seriously need to stop hiding behind Eve as a shield from criticisms about Dust.

There are a lot of things in Eve that don't work in Dust. However, there are three things that are absolute and are not subject to change regardless of what culture it is in. They are:

1. Adapt or die.

2. Don't use what you can't afford to lose.

3. Accept the permanent consequences of your choices.

These are the rules of New Eden. Otherwise known as the core principles of New Eden. These rules are the supreme laws of the land and space. You can go ahead and advocate other changes for all I care, but don't expect to be able to change these three rules.