The problem with those suits is some people got them for free over 6 months ago and some people paid for them.

Thus if they refund them, some people are getting free AUR.

Also, the conundrum here is the fact CCP said they would refund anything that had massive changes for Uprising, and this is one of the big effects.

Im not sure how that is on the legal side, but this is definitely a blow below the belt from CCP.

The problem with those suits is some people got them for free over 6 months ago and some people paid for them.

Thus if they refund them, some people are getting free AUR.

Also, the conundrum here is the fact CCP said they would refund anything that had massive changes for Uprising, and this is one of the big effects.

Im not sure how that is on the legal side, but this is definitely a blow below the belt from CCP.

That is why I posted up two more options that would not entail a refund of AUR. Either make it so there are no skill requirements or allow people to choose a different suit. That way there is no AUR bloat and you have satisfied customers.

I don't know. I could see them figuring out a way to deal with these things.

However, don't forget, there are going to be thousands of people pestering them for things over the next while -- as well as dealing with another release.

Don't expect individual personal attention to every issue within seconds of noticing said issue.

What will persist?

Character name, Contacts, Corporation, Stats/Leaderboards, Mail, AUR and ISK currencies, PSN items and items received from events (those not purchasable on the in-game market)

What will be removed or changed? And what will be reimbursed?

All AUR items will be cleared and users reimbursed with their current AUR value (with exceptions noted previously, such as Militia BPOs).

Why the heck didn't they just convert these suits into "basic" tier versions so that people could still use them with minimal SP investment?

I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations.

If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal.

The problem with those suits is some people got them for free over 6 months ago and some people paid for them.

Thus if they refund them, some people are getting free AUR.

Also, the conundrum here is the fact CCP said they would refund anything that had massive changes for Uprising, and this is one of the big effects.

Im not sure how that is on the legal side, but this is definitely a blow below the belt from CCP.

Baby sitters? This is seriously the response I get from a CPM for raising a valid concern over money that has been spent and only right before launch did they say no?

You can take that type of 'apology' and shove it IWS. I expected better of you.

They weren't free - they were included in a special mercenary pack.

I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations.

If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal.

Given that it was specifically said that AUR would be returned for the items I'd say they are valid concerns. This isn't a small bug that will be fixed soon. I was a deliberate decision by CCP, that currently seems permanent and affects things people spent $$ for.

Addressing those concerns isn't "babysitting" it is the people who are supposed to be the voice of the players voicing the players concerns. Seems to be exactly what you were put into the position to do.

Look the computer script cannot differentiate between who would want their bpo's kept or not nor could it tell who bought their bpos before the price changes, nor who got their tribute suit BPOs for FREE.

Would it be fair to you that I got free aurum, aurum I didn't pay a dime for? I won all my tribute suits, I bought my BPOs before the price change, if ccp gave those back in aurum I would have come out far ahead of you nearly 30 fold had they refunded BPOs all together. Is that still FAIR to you?

If you don't like your suits, ask the GM to manually refund them, I am sure it can be arranged and you can re-spend those items specially if they're in a giving mood right now. You could also ask for a total reset, you'll get back your full value of all bought aurum spent or not into this new build.

If you read my post, you would see that Im actually trying to find a workaround that pleases everyone in that they either make them so that there are no racial skill prereqs or that you can switch to the same one in a different race. Im not looking to make money off of this, just find a way that is fair to everyone.

and right now the cheapest and most cost effective means of getting this done would probably be filing a petition instead of creating and testing new code which may or may not require a new build in order to get it to work. You would get your results, ccp doesn't have to re-break the game.

I put in a Help Ticket, as per your advice. I'll see how that goes I suppose.

and right now the cheapest and most cost effective means of getting this done would probably be filing a petition instead of creating and testing new code which may or may not require a new build in order to get it to work. You would get your results, ccp doesn't have to re-break the game.

Fair enough. I was trying to help out everyone but, if it is too much work for them then so be it. Thanks for the mature response.

Messages

Posted at 06.05.2013 21:11 by GM Murasaki
Hello,

Thank you very much for contacting DUST 514 Customer Support.

Unfortunately, 'Minmitar Sever Dropsuit' was not included as part of the re-spec. For this reason, we are unable to offer any refunds on this occasion I am afraid.

We apologize for the inconvenience this might have caused to you. Do not hesitate to contact us again if you should require further assistance.

Best regards,
GM Murasaki
CCP Customer Support | EVE Online | DUST 514

Response from my petition.

Guess its what we can all expect then.

Baby sitters? This is seriously the response I get from a CPM for raising a valid concern over money that has been spent and only right before launch did they say no?

You can take that type of 'apology' and shove it IWS. I expected better of you.

Thank you, come back if something doesn't work out or if it does work out let me know and ill see about getting an announcement made.

Remember do not post correspondence and just summarize what happened when you reply back.