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Canari Elphus
Pro Hic Immortalis
RISE of LEGION
71
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Posted - 2013.05.06 20:21:00 -
[1] - Quote
I understand that CCP is hesitant to refund BPO equipment but this has gotten ridiculous. I have a Raven suit collecting dust (har har) because its race specific and I choose not to go Caldari. Please work for the people here to allow us at least one of the following:
- Refund for the suit
- Allow us to switch it to another race
- Make it like the Dragonfly and not have prereqs |
Canari Elphus
Pro Hic Immortalis
RISE of LEGION
72
|
Posted - 2013.05.06 20:32:00 -
[2] - Quote
Summer-Wolf wrote:The problem with those suits is some people got them for free over 6 months ago and some people paid for them.
Thus if they refund them, some people are getting free AUR.
Also, the conundrum here is the fact CCP said they would refund anything that had massive changes for Uprising, and this is one of the big effects.
Im not sure how that is on the legal side, but this is definitely a blow below the belt from CCP.
That is why I posted up two more options that would not entail a refund of AUR. Either make it so there are no skill requirements or allow people to choose a different suit. That way there is no AUR bloat and you have satisfied customers.
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Canari Elphus
Pro Hic Immortalis
RISE of LEGION
74
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Posted - 2013.05.06 20:54:00 -
[3] - Quote
Crash Monster wrote:I don't know. I could see them figuring out a way to deal with these things.
However, don't forget, there are going to be thousands of people pestering them for things over the next while -- as well as dealing with another release.
Don't expect individual personal attention to every issue within seconds of noticing said issue.
If you looked at other threads, this isnt an individual issue. Many people bought the BPO suits. |
Canari Elphus
Pro Hic Immortalis
RISE of LEGION
78
|
Posted - 2013.05.06 22:58:00 -
[4] - Quote
Iron Wolf Saber wrote:I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations. If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal.
Baby sitters? This is seriously the response I get from a CPM for raising a valid concern over money that has been spent and only right before launch did they say no?
You can take that type of 'apology' and shove it IWS. I expected better of you. |
Canari Elphus
Pro Hic Immortalis
RISE of LEGION
79
|
Posted - 2013.05.06 23:13:00 -
[5] - Quote
Iron Wolf Saber wrote:Canari Elphus wrote:Iron Wolf Saber wrote:I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations. If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal. Baby sitters? This is seriously the response I get from a CPM for raising a valid concern over money that has been spent and only right before launch did they say no? You can take that type of 'apology' and shove it IWS. I expected better of you. Look the computer script cannot differentiate between who would want their bpo's kept or not nor could it tell who bought their bpos before the price changes, nor who got their tribute suit BPOs for FREE. Would it be fair to you that I got free aurum, aurum I didn't pay a dime for? I won all my tribute suits, I bought my BPOs before the price change, if ccp gave those back in aurum I would have come out far ahead of you nearly 30 fold had they refunded BPOs all together. Is that still FAIR to you? If you don't like your suits, ask the GM to manually refund them, I am sure it can be arranged and you can re-spend those items specially if they're in a giving mood right now. You could also ask for a total reset, you'll get back your full value of all bought aurum spent or not into this new build.
If you read my post, you would see that Im actually trying to find a workaround that pleases everyone in that they either make them so that there are no racial skill prereqs or that you can switch to the same one in a different race. Im not looking to make money off of this, just find a way that is fair to everyone. |
Canari Elphus
Pro Hic Immortalis
RISE of LEGION
79
|
Posted - 2013.05.06 23:29:00 -
[6] - Quote
Iron Wolf Saber wrote:Canari Elphus wrote:Iron Wolf Saber wrote:Canari Elphus wrote:Iron Wolf Saber wrote:I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations. If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal. Baby sitters? This is seriously the response I get from a CPM for raising a valid concern over money that has been spent and only right before launch did they say no? You can take that type of 'apology' and shove it IWS. I expected better of you. Look the computer script cannot differentiate between who would want their bpo's kept or not nor could it tell who bought their bpos before the price changes, nor who got their tribute suit BPOs for FREE. Would it be fair to you that I got free aurum, aurum I didn't pay a dime for? I won all my tribute suits, I bought my BPOs before the price change, if ccp gave those back in aurum I would have come out far ahead of you nearly 30 fold had they refunded BPOs all together. Is that still FAIR to you? If you don't like your suits, ask the GM to manually refund them, I am sure it can be arranged and you can re-spend those items specially if they're in a giving mood right now. You could also ask for a total reset, you'll get back your full value of all bought aurum spent or not into this new build. If you read my post, you would see that Im actually trying to find a workaround that pleases everyone in that they either make them so that there are no racial skill prereqs or that you can switch to the same one in a different race. Im not looking to make money off of this, just find a way that is fair to everyone. and right now the cheapest and most cost effective means of getting this done would probably be filing a petition instead of creating and testing new code which may or may not require a new build in order to get it to work. You would get your results, ccp doesn't have to re-break the game.
Fair enough. I was trying to help out everyone but, if it is too much work for them then so be it. Thanks for the mature response.
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Canari Elphus
Pro Hic Immortalis
RISE of LEGION
80
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Posted - 2013.05.07 00:22:00 -
[7] - Quote
DementedReality wrote:Quote:Messages
Posted at 06.05.2013 21:11 by GM Murasaki
Hello,
Thank you very much for contacting DUST 514 Customer Support.
Unfortunately, 'Minmitar Sever Dropsuit' was not included as part of the re-spec. For this reason, we are unable to offer any refunds on this occasion I am afraid.
We apologize for the inconvenience this might have caused to you. Do not hesitate to contact us again if you should require further assistance.
Best regards,
GM Murasaki
CCP Customer Support | EVE Online | DUST 514 Response from my petition.
Guess its what we can all expect then. |
Canari Elphus
Pro Hic Immortalis
RISE of LEGION
85
|
Posted - 2013.05.09 04:51:00 -
[8] - Quote
Just wanted to see if anyone has gotten a response back from a GM that isnt something pre-written about not refunding BPO equipment?
In all seriousness, I would be satisfied if they just created a Type I suit for all current races/specializations and let you trade in your current suit for that. I dont think it would be too hard to turn an already spec'd out suit into a BPO. That way it makes no difference if you paid AUR for it or got it in a Merc Pack. Everyone comes away happy. |
Canari Elphus
Pro Hic Immortalis
RISE of LEGION
89
|
Posted - 2013.05.09 14:27:00 -
[9] - Quote
Iron Wolf Saber wrote:Zeylon Rho wrote:
I put in a Help Ticket, as per your advice. I'll see how that goes I suppose.
Thank you, come back if something doesn't work out or if it does work out let me know and ill see about getting an announcement made. Remember do not post correspondence and just summarize what happened when you reply back.
I think everyone is getting the same canned response. Because these suits used to be in a Merc Pack, those of us that spend AUR on them are screwed. The person that answered my petition just used a canned response and didn't even address my other points. I personally won't be investing another dime until CCP actually starts treating us like customers and not employees |
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