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Iron Wolf Saber
BetaMax.
CRONOS.
3911
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Posted - 2013.05.06 21:39:00 -
[1] - Quote
I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations.
If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal. |
Iron Wolf Saber
BetaMax.
CRONOS.
3919
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Posted - 2013.05.06 23:04:00 -
[2] - Quote
Canari Elphus wrote:Iron Wolf Saber wrote:I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations. If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal. Baby sitters? This is seriously the response I get from a CPM for raising a valid concern over money that has been spent and only right before launch did they say no? You can take that type of 'apology' and shove it IWS. I expected better of you.
Look the computer script cannot differentiate between who would want their bpo's kept or not nor could it tell who bought their bpos before the price changes, nor who got their tribute suit BPOs for FREE.
Would it be fair to you that I got free aurum, aurum I didn't pay a dime for? I won all my tribute suits, I bought my BPOs before the price change, if ccp gave those back in aurum I would have come out far ahead of you nearly 30 fold had they refunded BPOs all together. Is that still FAIR to you?
If you don't like your suits, ask the GM to manually refund them, I am sure it can be arranged and you can re-spend those items specially if they're in a giving mood right now. You could also ask for a total reset, you'll get back your full value of all bought aurum spent or not into this new build. |
Iron Wolf Saber
BetaMax.
CRONOS.
3919
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Posted - 2013.05.06 23:06:00 -
[3] - Quote
Forlorn Destrier wrote:Summer-Wolf wrote:The problem with those suits is some people got them for free over 6 months ago and some people paid for them.
Thus if they refund them, some people are getting free AUR.
Also, the conundrum here is the fact CCP said they would refund anything that had massive changes for Uprising, and this is one of the big effects.
Im not sure how that is on the legal side, but this is definitely a blow below the belt from CCP. They weren't free - they were included in a special mercenary pack.
There was a weekend event for stress testing where the suits where given out for free.
Skinweaves was also the other suits they gave away and the quafe ones, and the Caldari Navy and Fed Navy Suits. There are quite a bunch of suits they gave out for free that everyone else has to pay lots of aurum for or cannot even obtain anymore.
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Iron Wolf Saber
BetaMax.
CRONOS.
3922
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Posted - 2013.05.06 23:09:00 -
[4] - Quote
Kram Ennett wrote:Iron Wolf Saber wrote:I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations. If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal. Given that it was specifically said that AUR would be returned for the items I'd say they are valid concerns. This isn't a small bug that will be fixed soon. I was a deliberate decision by CCP, that currently seems permanent and affects things people spent $$ for. Addressing those concerns isn't "babysitting" it is the people who are supposed to be the voice of the players voicing the players concerns. Seems to be exactly what you were put into the position to do.
And I told you if you want to fix it for you, file a petition, you guys are just as capable of fixing things yourself you know. |
Iron Wolf Saber
BetaMax.
CRONOS.
3922
|
Posted - 2013.05.06 23:25:00 -
[5] - Quote
Canari Elphus wrote:Iron Wolf Saber wrote:Canari Elphus wrote:Iron Wolf Saber wrote:I would like to apologize but the CPM are not your baby sitters and we cannot simply hand hold on every single incident, issue, bug, malfunction or lowered expectations. If you feel that wronged please login at www.dust514.com and in good detail explain the situation to the GM to obtain best results. I would like to state there are several players including myself who have won these suits under special cases and it would be entirely unfair to anyone else for receive free aurum out of the ordeal. Baby sitters? This is seriously the response I get from a CPM for raising a valid concern over money that has been spent and only right before launch did they say no? You can take that type of 'apology' and shove it IWS. I expected better of you. Look the computer script cannot differentiate between who would want their bpo's kept or not nor could it tell who bought their bpos before the price changes, nor who got their tribute suit BPOs for FREE. Would it be fair to you that I got free aurum, aurum I didn't pay a dime for? I won all my tribute suits, I bought my BPOs before the price change, if ccp gave those back in aurum I would have come out far ahead of you nearly 30 fold had they refunded BPOs all together. Is that still FAIR to you? If you don't like your suits, ask the GM to manually refund them, I am sure it can be arranged and you can re-spend those items specially if they're in a giving mood right now. You could also ask for a total reset, you'll get back your full value of all bought aurum spent or not into this new build. If you read my post, you would see that Im actually trying to find a workaround that pleases everyone in that they either make them so that there are no racial skill prereqs or that you can switch to the same one in a different race. Im not looking to make money off of this, just find a way that is fair to everyone.
and right now the cheapest and most cost effective means of getting this done would probably be filing a petition instead of creating and testing new code which may or may not require a new build in order to get it to work. |
Iron Wolf Saber
BetaMax.
CRONOS.
3925
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Posted - 2013.05.06 23:29:00 -
[6] - Quote
Zeylon Rho wrote:
I put in a Help Ticket, as per your advice. I'll see how that goes I suppose.
Thank you, come back if something doesn't work out or if it does work out let me know and ill see about getting an announcement made.
Remember do not post correspondence and just summarize what happened when you reply back. |
Iron Wolf Saber
BetaMax.
CRONOS.
3925
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Posted - 2013.05.06 23:31:00 -
[7] - Quote
Canari Elphus wrote:
Fair enough. I was trying to help out everyone but, if it is too much work for them then so be it. Thanks for the mature response.
You're welcome I would like to help everyone else out too but today is not a good day to try to raise CPM issues as you can see elsewhere why.
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