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ARE YOU MISSING SP? THEN POST HERE. RESOLUTION ANNOUNCED.

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Author	Thread Statistics \| Show CCP posts - 8 post(s)
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.01.31 10:28:00 - [1] - Quote Hi, haven't been getting any passive SP. So far I'm missing about 10 days worth, by my estimate that's about 240,000 SP (ish) not sure of the exact passive SP per day gain. Will this be reimbursed? How many other people are out there asking this exact same question, if you've lost SP and petitioned and had a reply or not had a reply please add yourself into this thread, see if we can't get CCP to do something about reimbursing this. Cheers. UPDATE Response from GM Grave. "Hello, This is a mass reply sent to those who have contacted us regarding passive skill point issues. We are aware of an issue with passive skill application and are working with our development team to create an automatic reimbursement plan for those users who may be affected as soon as possible. We have also announced this issue on our forums along with a work around for certain cases. https://forums.dust514.com/default.aspx?g=posts&m=528713#post528713 Thank you for your continued patience and please accept my sincere apologies for any inconvenience this may have caused. Should this response not have address your issue then please reply to this ticket. Regards, Lead GM Grave CCP Customer Relations \| EVE Online \| DUST 514"
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.01.31 15:34:00 - [2] - Quote I have sent an email to the support team, now awaiting a response. I'll also try this fix later tonight. Wish I had noticed this issue sooner.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.01.31 15:36:00 - [3] - Quote Musta Tornius wrote: To get passive working again make an alt and put the passive gain on them then switch the passive back to your main, voila. Good luck getting the missing passive sp. Thanks for the advice. Fingers x'd for a reimbursement
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.01.31 18:25:00 - [4] - Quote Well hopefully I'll be more fortunate. I can't see how reimbursing would be an issue, if others don't spot it they stand to lose a lot of sp which I'd consider highly unfair for newer players.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.01 09:06:00 - [5] - Quote I don't see why SP won't be reimbursed, I do know that when issues arose in EVE with extended downtimes and issues that if enough of a fuss is kicked up then CCP sorted out giving SP back. I will update as to their response when one is received and let you guys know what they say.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.01 09:08:00 - [6] - Quote Heraclion Jones wrote: argh just seen this, i thought my sp wasnt going up. after the last reset i went in set up my character then got distracted for a full 18 days, went back in the other night and thought the sp was far too low. i figured maybe the accrual rate had been lowered, but after a couple of days hard at it (plus this thread) i now realise it hasnt been accruing at all. damn it!! now rebooting to try thr alt switch trick... So you're probably missing about the same as me, I can't remember when the last reset was done so it'll be 24,000SP per day since then, I think it was the 22nd.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.01 10:03:00 - [7] - Quote Heraclion Jones wrote: Erehwon Rorsch4ch wrote: Heraclion Jones wrote: argh just seen this, i thought my sp wasnt going up. after the last reset i went in set up my character then got distracted for a full 18 days, went back in the other night and thought the sp was far too low. i figured maybe the accrual rate had been lowered, but after a couple of days hard at it (plus this thread) i now realise it hasnt been accruing at all. damn it!! now rebooting to try thr alt switch trick... So you're probably missing about the same as me, I can't remember when the last reset was done so it'll be 24,000SP per day since then, I think it was the 22nd. So 18 days means I've missed out on 432,000 SP or as i like to think of it - sniper rifle operation V Not had a response beyond the automated yet from support, but considering the above i dont hold out much hope. If only i had had a chance to play and spot this earlier, i knew there was a reason i shouldnt have had kids!! Do you know when the last reset was exactly? because if it's that long then I'm missing more than I thought. Scary that we will be over a 1/4 of our total SP down because of this.....
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.01 10:52:00 - [8] - Quote Grimmiers wrote: I've noticed my lack of passive skill points a bit too late as well. I don't use boosters, so a fix is definitely wanted for me, but since I didn't pay I won't feel too badly if I don't. Well everyone will be on a near level pegging this early on, with the exception of those who have paid to win .
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.01 12:18:00 - [9] - Quote Heraclion Jones wrote: I imagine if you had bought a passive booster and had this flaw there would be some compensation forthcoming. I still consider having to play slay and the whole e3 expo thing to get a code payment enough! Not touching aurum until we are out of beta. Then I might pay to advance quicker, maybe... Yeah exactly, I'm glad I refrained from applying my booster but I have no doubt that if one had been applied a reimbursement would be nigh on guaranteed. There should be no reason why this is any different for paying and non-paying players. The same as in EVE some people don't pay to play but would still get an SP reimbursement none the less.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.01 13:44:00 - [10] - Quote Put in my petition yesterday and had the automated response back, I am expecting maybe 3-4days minimum to get an actual response to it.

Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.04 10:10:00 - [11] - Quote As with most of the above still awaiting a response from CCP, thread is slowly building steam which is always a beneficial factor when trying to get an issue resolved.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.04 10:13:00 - [12] - Quote Also just noticed this thread has nearly the top views in the Tech support/bugs forum area. Come on CCP clearly this is a large issue and should warrant some attention.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.04 16:13:00 - [13] - Quote Deveshi wrote: CCP Eterne wrote: Hey guys, just letting you know that I am monitoring this thread and will bring the issue up later this week to see if we can get some sort of resolution for people who lost out on SP, or at least tell you guys what's up. "Or at least tell you guys what's up." Really? Correct me if I'm wrong but don't CCP pride themselves on keeping logs? So don't you have logs stating when there have been errors with the passive SP? Furthermore, I would like to remind you that the sole responsability of any progamming issue rests solely on the shoulders of the CCP programmers. And still you are refusing to reimburse people who have paid real money for skill boosters? Considering the hard line CCP takes with real money scamming, this is somewhat ironic. Well at least they haven't said no reimbursement (as of yet) I'm glad we have had some sort of response and acknowledgement from CCP Eterne this is appreciated. Normally CCP are quite good with error logs but I can imagine they might have quite a large list, at least they will be looking at it. Lets just insure that this thread stays alive until resolved.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.04 23:04:00 - [14] - Quote dungeonduck wrote: I have not been paying much attention to my SP, but I checked recently and it seemed kinda low. I went to my Skill Sheet and watched for a while... did not seem to be going up like normal. Obviously there is the fix you can try of creating an alt and switching the SP across and back, might be worth holding off till we get a response but that's your call... least you can say "look it's still broken" Erehwon.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.06 16:27:00 - [15] - Quote CCP Eterne wrote: Hey guys, a resolution to this issue will be announced soon, but we'll be holding off on a full announcement until we're 100% sure of the method and timing of it. Fingers x'd this is the response that we are all looking for. Thank you for keeping us up to date.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.06 16:29:00 - [16] - Quote CCP Eterne thread.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.07 09:02:00 - [17] - Quote Bishop Xavier wrote: I just back back from my surgery yeah, bought a passive skill boost for when I was in the hospital, cam back today flipped it on and had 11k skill pts.? I know that's not right. I have 2 characters but the one with the boost was active and I've never used the other one, is there a way I can recover this? Hopefully we will find out soon, sounds like you weren't getting any passive sp . Waiting to see what CCP say.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.07 09:04:00 - [18] - Quote Naustradamus Oracle wrote: Wow ... for some reason, I thought it was a known issue long ago Yeah, I'm part of this group as well ... no passive SP for a long while. Question, is the planed fixed (when officially announced) for anyone affected, or just those that previously emailed support? Here it is again.... CCP Eterne has been keeping us up to date to hopefully we won't have to wait to much longer to find out what the decision is and how it's all going to be resolved.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.07 13:02:00 - [19] - Quote CCP Eterne wrote: Just so you know, it will be resolved, but the majority of the DUST Development team is off for Chinese New Year at the moment. Full details of the fix will be posted once they get back and we can nail down the final details. Just like to thank you for keeping us all up to date, you've done a cracking job whatever the outcome is. Thanks CCP Eterne.
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.07 15:48:00 - [20] - Quote Hello, This is a mass reply sent to those who have contacted us regarding passive skill point issues. We are aware of an issue with passive skill application and are working with our development team to create an automatic reimbursement plan for those users who may be affected as soon as possible. We have also announced this issue on our forums along with a work around for certain cases. https://forums.dust514.com/default.aspx?g=posts&m=528713#post528713 Thank you for your continued patience and please accept my sincere apologies for any inconvenience this may have caused. Should this response not have address your issue then please reply to this ticket. Regards, Lead GM Grave CCP Customer Relations \| EVE Online \| DUST 514 AND....... RESULT. PS Make sure you contact them to ensure that you're not missed. I would say anyone who has previously been denied file another petition unless told otherwise. I imagine the original would be closed? If not then just give it an update.

Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.08 08:28:00 - [21] - Quote Jokanash wrote: Musta Tornius wrote: To get passive working again make an alt and put the passive gain on them then switch the passive back to your main, voila. Good luck getting the missing passive sp. Can I delete the alt once I've created it? I don't want to waste a name someone else could use. Obviously you could just call it "fjehajsjfjtjsjsnfms" no-one will ever use that
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.12 09:02:00 - [22] - Quote I wonder whether this will be likely to reach us this week...........
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.18 10:22:00 - [23] - Quote Everything seems to have gone quiet CCPs end..... Is there an estimated date as to when the fix for this will be introduced?
Erehwon Rorsch4ch Air Red Alliance 14	Posted - 2013.02.22 15:02:00 - [24] - Quote Any further word on a fix date for this? You've calmed the storm and now left us in the dark.

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