DUST Search - Passive booster 7000 Aurum refund

Darkstar Matari wrote:

If I understand correctly from your other thread, this is not a bug at all. You bought a passive booster for 2 characters on the same account, despite it being clearly stated that passive SP is only accrued on one character at a time (short of buying an alt a passive booster, ofc).

Raging about nothing will not fix this. As the passive booster is already applied to the alt, I would not expect you to get any form of refund, as you *are* getting the benefits of it, but hey that is not my call to make. Maybe CCP will give you your Aurum back and remove the SP on the character than you gained because of it, I really don't know. Not something I would expect to happen, but again not my call to make.

This is just a suggestion, I am not trying to be a smartass or condescending at all, but perhaps reading a little bit would not go astray? It was made pretty obvious to me when making my first alt (ie second character) that passive was only applied to one. Even if you missed the dialogue, I would have thought the xxx.xxx SP + Passive SP on the particular character would have been pretty obvious.

At any rate, please stop crying bug about this. We don't need random crap clogging up the real bug reports here, honestly.

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Spaceman-Rob Galactic Alliance 514 64	Posted - 2013.01.24 17:01:00 - [1] - Quote I'm not happy at all to discover the 7000 Aurum spent on passive booster has pretty much been wasted because of this glitch bug or whatever you want to call it, I want my money back.
Schazla WarRavens 159	Posted - 2013.01.24 17:02:00 - [2] - Quote Spaceman-Rob wrote: I'm not happy at all to discover the 7000 Aurum spent on passive booster has pretty much been wasted because of this glitch bug or whatever you want to call it, I want my money back. Ok.
Icy Tiger Universal Allies Inc. 1026	Posted - 2013.01.24 17:04:00 - [3] - Quote [email protected].
Spaceman-Rob Galactic Alliance 514 64	Posted - 2013.01.24 17:05:00 - [4] - Quote Schazla wrote: Spaceman-Rob wrote: I'm not happy at all to discover the 7000 Aurum spent on passive booster has pretty much been wasted because of this glitch bug or whatever you want to call it, I want my money back. Ok. What do you expect me to say please and thank you, I'm ******* raging.
Schazla WarRavens 159	Posted - 2013.01.24 17:07:00 - [5] - Quote Spaceman-Rob wrote: Schazla wrote: Spaceman-Rob wrote: I'm not happy at all to discover the 7000 Aurum spent on passive booster has pretty much been wasted because of this glitch bug or whatever you want to call it, I want my money back. Ok. What do you expect me to say please and thank you, I'm ******* raging. You will get your aurum back.
Maken Tosch Planetary Response Organisation Test Friends Please Ignore 1593	Posted - 2013.01.24 17:18:00 - [6] - Quote CCP already knows about this problem because you are not the first one to report this. By the way, posting here in the forums is not going to help you get your refund. You need to contact CCP via [email protected] and setup a proper petition with them. Chances are they would refund you the AUR as they keep careful logs of everything that goes in both Dust and Eve Online. EDIT: PS: Technically it's not a total waste. Even with the passive glitch, your passive booster was working at rate that is estimated to be about 1 SP every 7 seconds. But still, contact CCP directly for the refund.
Darkstar Matari MoG Militia 16	Posted - 2013.01.24 17:26:00 - [7] - Quote If I understand correctly from your other thread, this is not a bug at all. You bought a passive booster for 2 characters on the same account, despite it being clearly stated that passive SP is only accrued on one character at a time (short of buying an alt a passive booster, ofc). Raging about nothing will not fix this. As the passive booster is already applied to the alt, I would not expect you to get any form of refund, as you are getting the benefits of it, but hey that is not my call to make. Maybe CCP will give you your Aurum back and remove the SP on the character than you gained because of it, I really don't know. Not something I would expect to happen, but again not my call to make. This is just a suggestion, I am not trying to be a smartass or condescending at all, but perhaps reading a little bit would not go astray? It was made pretty obvious to me when making my first alt (ie second character) that passive was only applied to one. Even if you missed the dialogue, I would have thought the xxx.xxx SP + Passive SP on the particular character would have been pretty obvious. At any rate, please stop crying bug about this. We don't need random crap clogging up the real bug reports here, honestly.
Buzzwords Deadly Blue Dots RISE of LEGION 416	Posted - 2013.01.24 17:27:00 - [8] - Quote I'm not gonna kick and scream for my 3 bucks back, but they really should fix this asap. it's a great way to **** people off. When your isk stuff is glitched, oh well. it's a glitch. it's bad but whatever. it's just a glitch. when your aurum stuff is glitched, now people feel like you robbed them.
Buzzwords Deadly Blue Dots RISE of LEGION 416	Posted - 2013.01.24 17:34:00 - [9] - Quote Darkstar Matari wrote: At any rate, please stop crying bug about this. We don't need random crap clogging up the real bug reports here, honestly. there IS actually a bug with passive skillpoints. the OP may have misunderstood the system, but a lot of people are not getting passive skillpoints on ANY character. i personally wasted 2 or 3 days of a passive booster myself, because the character it was plugged into, and had my passive skillpoints set to, was not getting anything at all. bad on me i guess for not noticing, but since they had already changed the passive skillpoints system before, i didn't think it that odd that i couldn't watch it tick up. (that was how it worked at one point in the past)
Spaceman-Rob Galactic Alliance 514 64	Posted - 2013.01.24 17:35:00 - [10] - Quote Darkstar Matari wrote: If I understand correctly from your other thread, this is not a bug at all. You bought a passive booster for 2 characters on the same account, despite it being clearly stated that passive SP is only accrued on one character at a time (short of buying an alt a passive booster, ofc). Raging about nothing will not fix this. As the passive booster is already applied to the alt, I would not expect you to get any form of refund, as you are getting the benefits of it, but hey that is not my call to make. Maybe CCP will give you your Aurum back and remove the SP on the character than you gained because of it, I really don't know. Not something I would expect to happen, but again not my call to make. This is just a suggestion, I am not trying to be a smartass or condescending at all, but perhaps reading a little bit would not go astray? It was made pretty obvious to me when making my first alt (ie second character) that passive was only applied to one. Even if you missed the dialogue, I would have thought the xxx.xxx SP + Passive SP on the particular character would have been pretty obvious. At any rate, please stop crying bug about this. We don't need random crap clogging up the real bug reports here, honestly. I didn't buy passive booster for 2 characters just the one

Darkstar Matari MoG Militia 16	Posted - 2013.01.24 17:49:00 - [11] - Quote My apologies then bud, I had things backwards. In that case, aye definitely a bug. Hit up a petition ASAP. Best way to go about things. They may either do an Aurum Refund, or give you some extra SP (probably easier from their side, and they could quite easily work out how much you are missing) but, well if it was me I'd be happy with either haha, same effect really all round. Buzz, ya that is definitely a known bug, suffered from it mself after the TQ Migration, but due to my own misunderstanding I mistakenly thought this was a different situation. For anyone else wondering if they may or may not be suffering from this bug, fire up a stopwatch, Online Stopwatch If you don't have one available, or most smartphones/tablets can get a stopwatch app free. Open up your skill page, and time the skillpoint ticks. Without passive booster it should be around 3.6 seconds per tick, with passive booster about 2.4 (make sure to test a couple times, to be sure). Anything significantly longer than this, and you would be suffering from the bug, most likely. The easiest way, at this point in time, to fix the bug (from that point on) is to create an alt character on the same account, select it, and then select "Activate Passive SP" for that character. Then re-select your main, and do the same. This will get passive SP ticking properly on the Character.
Vane Arcadia ZionTCD Legacy Rising 115	Posted - 2013.01.24 18:15:00 - [12] - Quote Spaceman-Rob wrote: I'm not happy at all to discover the 7000 Aurum spent on passive booster has pretty much been wasted because of this glitch bug or whatever you want to call it, I want my money back. My petition is unanswered since the 16th - utterly unimpressed with CCPs customer service division (and yes as I spent r/l money I am a customer even if this is beta)
Barack Ownbama Subdreddit Test Alliance Please Ignore 159	Posted - 2013.01.24 18:31:00 - [13] - Quote Vane Arcadia wrote: Spaceman-Rob wrote: I'm not happy at all to discover the 7000 Aurum spent on passive booster has pretty much been wasted because of this glitch bug or whatever you want to call it, I want my money back. My petition is unanswered since the 16th - utterly unimpressed with CCPs customer service division (and yes as I spent r/l money I am a customer even if this is beta) Did you follow the proper format found here? Because when I filed my petition they responded within a day.
Cody Sietz Tritan-Industries Legacy Rising 63	Posted - 2013.01.24 21:53:00 - [14] - Quote Mine was also answered quickly. Sadly, no reimbursement for lost SP.
crazy space 2100046106 ZionTCD Legacy Rising 879	Posted - 2013.01.24 22:01:00 - [15] - Quote I got an aur refund on an account
FatalFlaw V1 ISK Faucet Industries 76	Posted - 2013.01.24 22:39:00 - [16] - Quote Wait a minute... people are saying its supposed to take you from 1 SP/3.5 sec to 1 SP/ 2.x sec?? I've used 2 passive boosters now and just checked today and found my passive was around 1sp / 7 seconds! I switched passive sp to an alt and back again and it went down to more like 1sp / 3.5sec I already filed a petition but what is passive sp supposed to be anyway?
Cody Sietz Tritan-Industries Legacy Rising 63	Posted - 2013.01.24 23:23:00 - [17] - Quote crazy space 2100046106 wrote: I got an aur refund on an account Seriously?
FatalFlaw V1 ISK Faucet Industries 76	Posted - 2013.01.26 16:25:00 - [18] - Quote I filed a petition for this a few days ago under reimbursement and have had no response. I know in Eve filing anything under reimbursement took an incredibly long time to get a response. I'm starting to think I should have skipped the petition system altogether and sent the message to the support email.
Spaceman-Rob Galactic Alliance 514 64	Posted - 2013.01.26 16:30:00 - [19] - Quote I just let it go and got over it, I suppose these things happen in betas. Not worth stressing about.


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