DUST Search - CCP; I want my AURUM reimbursed.

Hehaw Jimbo wrote:

Kiiran-B wrote:

Hehaw Jimbo wrote:

Good luck getting reimbursed.

I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens.

Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build.

I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway.

That's rubbish that happened to you man. Hopefully we can get that sorted too. You're entitled to what you paid for. If I was you I'd chase that up.

I probably should. It wasn't much, but it's the principle. If they have major issues with the part of the game that involves real money, this game is gonna have huge problems. People will tolerate a lot of things, but not when it involves real cash.

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Author	Thread Statistics \| Show CCP posts - 2 post(s)

CCP Cmdr Wang C C P C C P Alliance 1876	Posted - 2013.01.10 18:52:00 - [31] - Quote We are working on a solution to this issue and will let you all know once it is ready. Mean while please keep an eye on this announcement post for updates. Thank you.

Latina-Maffia 3dge of D4rkness SoulWing Alliance 6	Posted - 2013.01.10 18:53:00 - [32] - Quote CCP Cmdr Wang wrote: We are working on a solution to this issue and will let you all know once it is ready. Mean while please keep an eye on this announcement post for updates. Thank you. Thank you
The dark cloud Seraphim Initiative. CRONOS. 1060	Posted - 2013.01.10 18:58:00 - [33] - Quote my simple soloution would be take all UVT's from all players away which they have in stock and reimburse the amount of aurum that has beeing charged with that. So you simply have to rebuy the UVT with the knowledge of the price that you have to pay for them. Just think of a player who has only 2000 AUR and he bought 200 30 day UVT's. Would he end up having negative aurum while keeping all the UVT's? And i think there are some people out there who experience this.
Belzeebub Santana SVER True Blood Unclaimed. 409	Posted - 2013.01.10 19:53:00 - [34] - Quote Love how people come on here and tell others not to QQ when there is a legitamate issue concerning the game and they voice their disscontent. And CCP comes and says thanks we are looking into this. What do these people thinks these forums are for if not to bring these issues to the attention of CCP? Guess trolls will be trolls...
steadyhand amarr Imperfects Negative-Feedback 338	Posted - 2013.01.10 20:04:00 - [35] - Quote Kiiran-B wrote: steadyhand amarr wrote: so herd pricing were going up. so you try and cheat the system by exploiting the fact ccp has not manged to make the change in time. and your pissed they charged you the correct amount. if this was a brick and motor shop the same thing would have happend. sorry to sound harsh but i dont think ccp owns you a thing It's so good to have that opinion when it hasn't happened to you. Go away. it has not happened to me, because i new it was meant to change and decided to wait, and not be a dumass about it. just because i don't agree with the pity parade you want going on here does not make my opinion invalid. Now understand where you are coming from. my point is CCP dont own you anything however it would be customer service to take UAVs back and reimburse you your ARU
Simon Havoc ZionTCD Legacy Rising 26	Posted - 2013.01.10 20:21:00 - [36] - Quote It would have to be a glitch between value displayed and value cost of the items. Items that are purchasable in EVE Online that hold an AURUM value, its a single purchase identifier. After an item is purchased it holds no AURUM value, only trade-able in ISK. Think of it as a gift card that is printed with your name on it. Only you can redeem this item. Additionally, the AURUM value will never be something that you can deal in most likely, as this action would create IRL criminal elements that would use it for laundering of illegal funds and then CCP would be dealing with some FTC or Euro courts. The above seems an odd example but recently as many as 1100 accounts were banned for being involved in some massive IRL monetary scam that was netting them 5-6 figure sums. Thats why the Aurum works like a 2 way mirror. It only goes TO CCP. As far as items that are Aurum bought being resold for ISK, I can see that happening anytime it is just a matter of allocation of developer resources, and in the grand scheme its very far down the line in importance.
Kiiran-B Seraphim Initiative. CRONOS. 45	Posted - 2013.01.10 21:04:00 - [37] - Quote steadyhand amarr wrote: Kiiran-B wrote: steadyhand amarr wrote: so herd pricing were going up. so you try and cheat the system by exploiting the fact ccp has not manged to make the change in time. and your pissed they charged you the correct amount. if this was a brick and motor shop the same thing would have happend. sorry to sound harsh but i dont think ccp owns you a thing It's so good to have that opinion when it hasn't happened to you. Go away. it has not happened to me, because i new it was meant to change and decided to wait, and not be a dumass about it. just because i don't agree with the pity parade you want going on here does not make my opinion invalid. Now understand where you are coming from. my point is CCP dont own you anything however it would be customer service to take UAVs back and reimburse you your ARU I'm a dumbass for wanting to save money on UVT'S? If you find out oil prices will go up tomorrow you buy it cheap today and sell it on for more. Pity parade? For wanting my money back for something I didn't want to buy? I'd be more idiotic if I didn't pursue this instead sat back without 30,000 AURUM I could spend on other stuff. So your point is the exact same as mine? I should be reimbursed for my AURUM? So CCP do owe me something? Where I'm coming from is that CCP should have either taken off the UVT from the market to change the price. Or change it during DT.
steadyhand amarr Imperfects Negative-Feedback 338	Posted - 2013.01.10 21:10:00 - [38] - Quote applogies. im ill today, and being a bit of a ****. my point was. that you seemed to have tried to pull a fast one and got caught and that was crying over it. what i didnt no was that CCP changed the price on the fly. what i feel is that it should have been known the price was off but go screaming ccp was evil and scamy over a mistake is wrong . however yes i agree the UVT should be taken away from everyone and ARU handed back. i dont think this is possable but its the only fair way i can see it. in my mind prices changed on the fly all the time and the internet should be treated the same. in this case though i think confusion and miscommuncation and rage got better of all parites involved
Elijah Sol' Dzusaki Onward Defrosted Tuna Team 485	Posted - 2013.01.10 21:13:00 - [39] - Quote Belzeebub Santana wrote: Love how people come on here and tell others not to QQ when there is a legitamate issue concerning the game and they voice their disscontent. And CCP comes and says thanks we are looking into this. What do these people thinks these forums are for if not to bring these issues to the attention of CCP? Guess trolls will be trolls... Sure but this should be in the Technical Support/Bugs section of the Forum.
Baal Roo Subdreddit Test Alliance Please Ignore 809	Posted - 2013.01.10 21:24:00 - [40] - Quote steadyhand amarr wrote: Kiiran-B wrote: steadyhand amarr wrote: so herd pricing were going up. so you try and cheat the system by exploiting the fact ccp has not manged to make the change in time. and your pissed they charged you the correct amount. if this was a brick and motor shop the same thing would have happend. sorry to sound harsh but i dont think ccp owns you a thing It's so good to have that opinion when it hasn't happened to you. Go away. it has not happened to me, because i new it was meant to change and decided to wait, and not be a dumass about it. just because i don't agree with the pity parade you want going on here does not make my opinion invalid. Now understand where you are coming from. my point is CCP dont own you anything however it would be customer service to take UAVs back and reimburse you your ARU We're talking about digital goods bring purchased with REAL WORLD MONEY here, they ABSOLUTELY owe him that money, or else he has a legitimate legal case against them for false advertisement on the price of goods. There's no question here, no debate, this is a mistake that CCP is LEGALLY OBLIGATED to correct. Your opinion is "invalid" because it is blatantly incorrect.

Kiiran-B Seraphim Initiative. CRONOS. 45	Posted - 2013.01.10 21:40:00 - [41] - Quote steadyhand amarr wrote: applogies. im ill today, and being a bit of a ****. my point was. that you seemed to have tried to pull a fast one and got caught and that was crying over it. what i didnt no was that CCP changed the price on the fly. what i feel is that it should have been known the price was off but go screaming ccp was evil and scamy over a mistake is wrong . however yes i agree the UVT should be taken away from everyone and ARU handed back. i dont think this is possable but its the only fair way i can see it. in my mind prices changed on the fly all the time and the internet should be treated the same. in this case though i think confusion and miscommuncation and rage got better of all parites involved I can assure you that I was not trying to 'pull a fast one'. I didn't say the were evil nor that they were trying to scam me. I felt annoyed which is something everyone should be able to understand. The reason I posted it here was for people to be notified and for CCP to be alerted. The issue is being resolved by CCP as we speak so the matter is now at rest. I disagree, we should be notified if anything concerning our money is involved.
Vehlhiem 3dge of D4rkness SoulWing Alliance 18	Posted - 2013.01.10 22:01:00 - [42] - Quote Yeah when the server came up, I bought 10 UVTs and it only charged me 10 Aur each, about an hour later one of my mates told me the price jumped to 1000 aur, so I looked and mine still said 10. Bought 30 of them, had some issues later, relogged and lost 30k Aur. Kinda sucks but oh well.
steadyhand amarr Imperfects Negative-Feedback 338	Posted - 2013.01.10 22:14:00 - [43] - Quote Kiiran-B wrote: [quote=steadyhand amarr]stuff my bad i miss read your post as far more outraged than it was. i will hold my hand up as an ass for this one very used to people flying off the handle on these forums. also the point i read on false adverting is legit if it said 10 at the time of purchase and you got charge 1000. agreed CCP have to get some kind of refund going here
Chunky Munkey Amarr Templars Amarr Empire 285	Posted - 2013.01.10 22:25:00 - [44] - Quote steadyhand amarr wrote: so herd pricing were going up. so you try and cheat the system by exploiting the fact ccp has not manged to make the change in time. and your pissed they charged you the correct amount. if this was a brick and motor shop the same thing would have happend. sorry to sound harsh but i dont think ccp owns you a thing If this was a brick and mortar shop you'd get a refund.
Kiiran-B Seraphim Initiative. CRONOS. 45	Posted - 2013.01.10 22:26:00 - [45] - Quote Vehlhiem wrote: Yeah when the server came up, I bought 10 UVTs and it only charged me 10 Aur each, about an hour later one of my mates told me the price jumped to 1000 aur, so I looked and mine still said 10. Bought 30 of them, had some issues later, relogged and lost 30k Aur. Kinda sucks but oh well. You should be helped with this. CCP is looking into the problem as we speak, stay alert for info.
Kiiran-B Seraphim Initiative. CRONOS. 45	Posted - 2013.01.10 22:30:00 - [46] - Quote steadyhand amarr wrote: Kiiran-B wrote: [quote=steadyhand amarr]stuff my bad i miss read your post as far more outraged than it was. i will hold my hand up as an ass for this one very used to people flying off the handle on these forums. also the point i read on false adverting is legit if it said 10 at the time of purchase and you got charge 1000. agreed CCP have to get some kind of refund going here Let's just leave it at that. I'll see you on the battlefield! Oh and get well soon
Gail Adura IMPSwarm Negative-Feedback 2	Posted - 2013.01.10 22:31:00 - [47] - Quote This is a reminder that CCP is obligated to reimburse our AUR and items at the end of beta. I still think 100k AUR for a screw up on their part is obscene, but at least it is not permanently lost.
Hehaw Jimbo Bragian Order Amarr Empire 46	Posted - 2013.01.10 23:14:00 - [48] - Quote Good luck getting reimbursed. I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens. Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build. I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway.
Kiiran-B Seraphim Initiative. CRONOS. 45	Posted - 2013.01.10 23:23:00 - [49] - Quote Hehaw Jimbo wrote: Good luck getting reimbursed. I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens. Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build. I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway. That's rubbish that happened to you man. Hopefully we can get that sorted too. You're entitled to what you paid for. If I was you I'd chase that up.
Hehaw Jimbo Bragian Order Amarr Empire 46	Posted - 2013.01.10 23:33:00 - [50] - Quote Kiiran-B wrote: Hehaw Jimbo wrote: Good luck getting reimbursed. I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens. Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build. I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway. That's rubbish that happened to you man. Hopefully we can get that sorted too. You're entitled to what you paid for. If I was you I'd chase that up. I probably should. It wasn't much, but it's the principle. If they have major issues with the part of the game that involves real money, this game is gonna have huge problems. People will tolerate a lot of things, but not when it involves real cash.

Kiiran-B Seraphim Initiative. CRONOS. 45	Posted - 2013.01.10 23:38:00 - [51] - Quote Hehaw Jimbo wrote: Kiiran-B wrote: Hehaw Jimbo wrote: Good luck getting reimbursed. I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens. Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build. I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway. That's rubbish that happened to you man. Hopefully we can get that sorted too. You're entitled to what you paid for. If I was you I'd chase that up. I probably should. It wasn't much, but it's the principle. If they have major issues with the part of the game that involves real money, this game is gonna have huge problems. People will tolerate a lot of things, but not when it involves real cash. Exactly man, that's why I posted here.
CaptainSodom Planetary Response Organisation Test Friends Please Ignore 10	Posted - 2013.01.11 00:33:00 - [52] - Quote steadyhand amarr wrote: so herd pricing were going up. so you try and cheat the system by exploiting the fact ccp has not manged to make the change in time. and your pissed they charged you the correct amount. if this was a brick and motor shop the same thing would have happend. sorry to sound harsh but i dont think ccp owns you a thing I'm not entirely sure what happened to OP, but in Europe companies are by law required to honor advertised prices. If the advertised AUR price was 10 but he got charged higher, he is entitled to a refund.
Belzeebub Santana SVER True Blood Unclaimed. 409	Posted - 2013.01.11 00:46:00 - [53] - Quote Hey big ups AMARR for seeing where you errored. Cerebral needs to get off his high horse, nowhere does he come off childish, nice to see Pearson say something. The DEV just posted about restarting your rig, so lemme know if this clears up anything. Like did you get your money back? Are the UVTs 1000 AUR or 10 AUR?
Needless Sacermendor Red Fox Brigade 208	Posted - 2013.01.11 00:57:00 - [54] - Quote CaptainSodom wrote: steadyhand amarr wrote: so herd pricing were going up. so you try and cheat the system by exploiting the fact ccp has not manged to make the change in time. and your pissed they charged you the correct amount. if this was a brick and motor shop the same thing would have happend. sorry to sound harsh but i dont think ccp owns you a thing I'm not entirely sure what happened to OP, but in Europe companies are by law required to honor advertised prices. If the advertised AUR price was 10 but he got charged higher, he is entitled to a refund. I find it funny when people say this ... The law also says that a retailer is entitled to decline the offer to purchase if they wish. This means they don't have to honour any price advertised if they dont want to make the sale, it's kinda funny really. On topic though ... I don't see CCP letting you have those UVTs for 10 AUR ... best you might get is your UVTs deleted and that sum of AUR reimbursed. It wasn't a case of false advertising ... it was a bug in a piece of software that we are testing, I doubt any court would be interested in hearing it as a case.
Arramakaian Eka Tronhadar Free Guard Minmatar Republic 363	Posted - 2013.01.11 01:32:00 - [55] - Quote Needless Sacermendor wrote: CaptainSodom wrote: steadyhand amarr wrote: so herd pricing were going up. so you try and cheat the system by exploiting the fact ccp has not manged to make the change in time. and your pissed they charged you the correct amount. if this was a brick and motor shop the same thing would have happend. sorry to sound harsh but i dont think ccp owns you a thing I'm not entirely sure what happened to OP, but in Europe companies are by law required to honor advertised prices. If the advertised AUR price was 10 but he got charged higher, he is entitled to a refund. I find it funny when people say this ... The law also says that a retailer is entitled to decline the offer to purchase if they wish. This means they don't have to honour any price advertised if they dont want to make the sale, it's kinda funny really. You're wrong.
Eachan Graeme Circle of Huskarl Minmatar Republic 2	Posted - 2013.01.11 01:36:00 - [56] - Quote I too am having this issue. When I logged back in, I went around and rebought a bunch of AUR items, including a year of voice chat (why not, it's only 10 AUR right?) Then I started hearing about this. So I took a picture of my inventory and haven't bought any AUR items since then. Restarted when I got the message and I come back to a whole pile less AUR. This isn't the appropriate way to handle a bug like this. CCP should delete UVTs bought at the wrong price and refund Aurum, not just charge a bunch of extra Aurum out of the blue.
BMSTUBBY KILL-EM-QUICK RISE of LEGION 95	Posted - 2013.01.11 05:45:00 - [57] - Quote My UVT cost me 1000 ARU
Traky78 What The French 115	Posted - 2013.01.11 09:58:00 - [58] - Quote Bump !!!! Where are my Aur ?? Still nothing happened since i loose all my Aur cause of CCP
STRYKE-FORCE2012 Valor Tactical Operations 1	Posted - 2013.01.11 11:18:00 - [59] - Quote The AURUM I HAD was paid for, in real money, by me. I do not see any equal redisbursement of what I did have, including those items in the Market I had already paid for and owned have all disappeared. 495.00 is a lot of money . Especially if the pricing changes to the items arent glitches, then there is a bigger issue to the playing community.

CCP Cmdr Wang C C P C C P Alliance 1876	Posted - 2013.01.11 12:08:00 - [60] - Quote Remember to check the forum announcement regarding this here: https://forums.dust514.com/default.aspx?g=posts&t=50449&find=unread We are currently working on a solution for this issue. We will be communicating to affected players and please contact [email protected] if this has not been addressed after today's extended DT. Thank you.




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