DUST Search - CCP; I want my AURUM reimbursed.

Kiiran-B wrote:

Hehaw Jimbo wrote:

Good luck getting reimbursed.

I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens.

Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build.

I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway.

That's rubbish that happened to you man. Hopefully we can get that sorted too. You're entitled to what you paid for. If I was you I'd chase that up.


Author	Thread Statistics \| Show CCP posts - 2 post(s)
Hehaw Jimbo Bragian Order Amarr Empire 46	Posted - 2013.01.10 23:14:00 - [1] - Quote Good luck getting reimbursed. I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens. Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build. I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway.
Hehaw Jimbo Bragian Order Amarr Empire 46	Posted - 2013.01.10 23:33:00 - [2] - Quote Kiiran-B wrote: Hehaw Jimbo wrote: Good luck getting reimbursed. I bought AUR during one of the first ever beta weekends right after closed beta launched. I spent maybe 10% of it, then after a minipatch, all of my AUR disappeared. I posted on the forums and was told it should be reimbursed during the next beta build. I was annoyed but figured meh, it's beta, this stuff happens. Well, we have been through how many builds now? I STILL have not gotten my AUR reimbursed during any beta build. I have posted a couple threads in the support forum, got no response. I sent 2-3 emails to support, and never got more than an automated response that it will be reimbursed next build. I double checked, and my credit card was successfully charged for the AUR when I purchased it. At this point, I guarandamntee when the game goes retail, I won't be refunded the AUR like I was supposed to. Oh well, the way this game has been going, I'll probably die of old age before it actually releases anyway. That's rubbish that happened to you man. Hopefully we can get that sorted too. You're entitled to what you paid for. If I was you I'd chase that up. I probably should. It wasn't much, but it's the principle. If they have major issues with the part of the game that involves real money, this game is gonna have huge problems. People will tolerate a lot of things, but not when it involves real cash.