DUST Search - Voice Chat isn't working.

Needless Sacermendor wrote:

Sorry had to get back to work ... appreciate the apology.

Your emails are a bit out of sequence ... the earliest 12 days ago referring to a closed petition must be from a previous email ... they take a long time to close them so it could have been a few months back.

Next GM Charlie seems to have been reasonable ... basically saying known issue, working on it.

Next an hour later GMT AvantGard seems to be referring to a forum problem, not the comms problem, basically DEV team have told him it (the forum problem) has been fixed.

And the latest one 2 days ago GM Hercules is just plain WRONG !

Tell him to read the second pop up as you log in to DUST ...

You are about to connect to CCP DUST 514 servers.
If you need any assistance, please contact
[email protected]

Without knowing what you've written to them I can't really comment, but being courteous does go a long way in getting assistance. That said I'd write again to support email, put FAO Cmdr Wang in the subject and calmly explain the comms problem explain the run around if all these emails were actually comms related and not referring to a forum bug you'd also mentioned, but certainly mention the GM Hercules response so long as that was in response to the comms bug and quote Wang the second loading page and that you're asking for assistance.

Pages: 1 [2] :: one page

Author	Thread Statistics \| Show CCP posts - 2 post(s)
Dewie Cheecham Villore Sec Ops Gallente Federation 677	Posted - 2012.10.09 07:35:00 - [31] - Quote I have a lot of trouble with my bluetooth headset. It usually works fine the first battle, if I'm lucky the second. After that it is really hit and miss.
Cerebral Wolf Jr Immobile Infantry 760	Posted - 2012.10.09 11:53:00 - [32] - Quote Arthur Tavares wrote: Cerebral Wolf Jr wrote: CCP Contra Merc wrote: Jimbeezy wrote: CCP Contra Merc wrote: Check in the Options section if you have "Voice Chat" ON I must have been a bug because everything was fine the next match. I was in a party with 2 others. None of us could talk. Next match was fine, third match only my friends could talk but I could not. And yes my voice chat is turned on :) I see, reply here if you experience it again. Hopefully it should be more stable without us working on SiSi at the same time I've not been able to get mine to work for the last 2 builds since i got a UVT. Well help and get some attention to the prob we are not the only ones . There's a thread on it already, would you like me to create another one just to keep you happy?
lordjanuz Norwegian Dust514 Corporation 88	Posted - 2012.10.09 12:00:00 - [33] - Quote works perfect with my Playstation headsphones , had some good voice matches last night, crystal clear .
Needless Sacermendor Red Fox Brigade 208	Posted - 2012.10.09 12:40:00 - [34] - Quote Have either of you tried setting your console audio stuff to a specific device rather than 'system default' I had troubles with comms a few builds back ... this build is particularly troublesome for comms but this fix worked for me in the last few builds. This build I get comms failure when I log in, but rebooting always fixes it.
Arthur Tavares The Red Guards 5	Posted - 2012.10.09 12:43:00 - [35] - Quote My whole point is if my headset was the problem when i turn it off i ehould still hear people talking thru my tv and i do not. Wo therefor that leads me to believe that there is a problem that has nothing to do with me. Again in game settings voice chat is on push to talk is off dialogue is at 100 percent. My playstation settings tells me my mic is working fine. My headset works fine in every other game and for my phone. I have also done port forwarding and set my playstation up as the dmz on my router. I have also tried to delete the game off my hard drive and reinstall, that also did not work. Now when i turn my headset on i do hear clicks as i go from merc quarters to in game or when i switch from lets say corp channel to squad channel.
Arthur Tavares The Red Guards 5	Posted - 2012.10.09 12:45:00 - [36] - Quote Needless Sacermendor wrote: Have either of you tried setting your console audio stuff to a specific device rather than 'system default' I had troubles with comms a few builds back ... this build is particularly troublesome for comms but this fix worked for me in the last few builds. This build I get comms failure when I log in, but rebooting always fixes it. If mine is on system default my headset will not work at all which is why you have to choose the device you would like to use under audio device settings in the playstation xmb or settings which ever you would like to call it.
Needless Sacermendor Red Fox Brigade 208	Posted - 2012.10.09 12:46:00 - [37] - Quote So what you're saying is ... NO you haven't tried what I suggested and from the sounds of it you're not even going to bother ... good luck ... keep raging !
Arthur Tavares The Red Guards 5	Posted - 2012.10.09 12:47:00 - [38] - Quote The second thing I am saying is that CCP is tiving me nothing but the run around on this subject I post in forums they tell me to mail support. When i mail support they tell me to post in forums and IRC is useless as thwy do not and will not i tepeat they refuse to help with technical problems.
Needless Sacermendor Red Fox Brigade 208	Posted - 2012.10.09 12:52:00 - [39] - Quote It sounds to me like you got a bum response from a duff dev ... [email protected] is the place for support requests, who replied ? CCP Cmdr Wang has been helpful with the odd thing I've emailed about in the past, try putting FAO him in the subject and try again. Edited ... Explain you've had the run around and he's been recommended as helpful. Should get you a decent response as long as you keep it courteous as best you can.
Arthur Tavares The Red Guards 5	Posted - 2012.10.09 12:52:00 - [40] - Quote Needless Sacermendor wrote: So what you're saying is ... NO you haven't tried what I suggested and from the sounds of it you're not even going to bother ... good luck ... keep raging ! No what i am saying is my device settings are set to the specific device i want like you are suggesting. I added thqt my headset will not work when on system default. No offense was met but you do have to understand my frustration with this, as it is going on two months now and I have fielded every suggestion that has been given and even responded to people telling me the same things that if they read what i wrote i alread explained i have tried. Agin i ment no offense by telling you it does not work on system default and i apoligize for any misunderstanding

Arthur Tavares The Red Guards 5	Posted - 2012.10.09 12:54:00 - [41] - Quote Needless Sacermendor wrote: It sounds to me like you got a bum response from a duff dev ... [email protected] is the place for support requests, who replied ? CCP Cmdr Wang has been helpful with the odd thing I've emailed about in the past, try putting FAO him in the subject and try again. I can not remember the person that responded atm give me one second i will see if i still have the e mail.
Needless Sacermendor Red Fox Brigade 208	Posted - 2012.10.09 12:55:00 - [42] - Quote Edited above post ... understand the frustration but it comes across wrong when there are people trying to offer suggestions.
Arthur Tavares The Red Guards 5	Posted - 2012.10.09 13:04:00 - [43] - Quote Here are a few of the responses that support has given me [email protected] Sep 27 (12 days ago) to me Hi. Thank you for contacting EVE Online customer support. One of your petitions has recently been closed and we would greatly appreciate your input on how well it was handled so we can continue to improve our services. To do so, please follow this link, select the closed petition and fill in the survey. Best regards The EVE Online Customer Support team [email protected] Oct 7 (2 days ago) to me Petition: Comm Bug You can follow up on your petition on: https://forums.dust514.com/default.aspx?g=topics&f=729&20121006-3003859-CC2BF303 2012.10.07 17:25:00 GM Hercules Greetings, Unfortunately the petition system is not the proper place to file bug reports. I would recommend you to create a topic on the DUST 514 forum (https://forums.dust514.com/) in the appropriate section (Technical support/Bugs). As the game is currently still under development, our DEV Team regularly review the forum to check threads created by players in order to continuously improve the game. If you have any additional questions or matters we can assist with please let me know. With regards, GM Hercules DUST 514 Customer Support Team [email protected] Oct 5 (4 days ago) to me Petition: Voice comm You can follow up on your petition on: https://forums.dust514.com/default.aspx?g=topics&f=729&20121002-3003660-5DCD75B7 2012.10.05 10:05:00 GM Avantgarde Hello, We have a report from our development team and the forum issue have been fixed. (5th Oct) Please let us know if you are still experiencing the problem after today's downtime. (11:00~11:30 GMT) Best regards, GM AvantGarde DUST 514 Customer Support Team to me Petition: Re: Your petition You can follow up on your petition on: https://forums.dust514.com/default.aspx?g=topics&f=729&20121004-3003818-DAE395EE 2012.10.05 08:32:00 GM Charlie Hello, Thank you for this feedback. IGÇÖm sorry that you are experiencing this issue. Unfortunately this is a known issue but our developers are currently working hard on fixing it. Once again, I apologise for the inconvenience this may cause. Regards, GM Charlie DUST 514 Customer Support Team
Arthur Tavares The Red Guards 5	Posted - 2012.10.09 13:06:00 - [44] - Quote Needless Sacermendor wrote: Edited above post ... understand the frustration but it comes across wrong when there are people trying to offer suggestions. I understand and am sorry
Needless Sacermendor Red Fox Brigade 208	Posted - 2012.10.09 17:19:00 - [45] - Quote Sorry had to get back to work ... appreciate the apology. Your emails are a bit out of sequence ... the earliest 12 days ago referring to a closed petition must be from a previous email ... they take a long time to close them so it could have been a few months back. Next GM Charlie seems to have been reasonable ... basically saying known issue, working on it. Next an hour later GMT AvantGard seems to be referring to a forum problem, not the comms problem, basically DEV team have told him it (the forum problem) has been fixed. And the latest one 2 days ago GM Hercules is just plain WRONG ! Tell him to read the second pop up as you log in to DUST ... You are about to connect to CCP DUST 514 servers. If you need any assistance, please contact [email protected] Without knowing what you've written to them I can't really comment, but being courteous does go a long way in getting assistance. That said I'd write again to support email, put FAO Cmdr Wang in the subject and calmly explain the comms problem explain the run around if all these emails were actually comms related and not referring to a forum bug you'd also mentioned, but certainly mention the GM Hercules response so long as that was in response to the comms bug and quote Wang the second loading page and that you're asking for assistance.
Vane KoS Royal Uhlans Amarr Empire 30	Posted - 2012.10.09 17:46:00 - [46] - Quote I had this for 3 days then it cleared yesterday.
Arthur Tavares The Red Guards 5	Posted - 2012.10.10 01:42:00 - [47] - Quote Needless Sacermendor wrote: Sorry had to get back to work ... appreciate the apology. Your emails are a bit out of sequence ... the earliest 12 days ago referring to a closed petition must be from a previous email ... they take a long time to close them so it could have been a few months back. Next GM Charlie seems to have been reasonable ... basically saying known issue, working on it. Next an hour later GMT AvantGard seems to be referring to a forum problem, not the comms problem, basically DEV team have told him it (the forum problem) has been fixed. And the latest one 2 days ago GM Hercules is just plain WRONG ! Tell him to read the second pop up as you log in to DUST ... You are about to connect to CCP DUST 514 servers. If you need any assistance, please contact [email protected] Without knowing what you've written to them I can't really comment, but being courteous does go a long way in getting assistance. That said I'd write again to support email, put FAO Cmdr Wang in the subject and calmly explain the comms problem explain the run around if all these emails were actually comms related and not referring to a forum bug you'd also mentioned, but certainly mention the GM Hercules response so long as that was in response to the comms bug and quote Wang the second loading page and that you're asking for assistance. I can post that also the thing is this is the only topic i have mailed them about and these are just the only ones i still had


Pages: 1 [2] :: one page
First page \| Previous page \| Next page \| Last page