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AUS and NZ customers paying almost double for Dust514 content

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pezzad Dead Six Initiative Lokun Listamenn 2	Posted - 2013.05.14 21:48:00 - [1] - Quote When buying stuff in Dust514 and you are in the Australian or New Zealand region you get charged almost double the price as everyone else. (mercenary pack is $37.95 not $20 as advertised) I have petitioned CCP and they said this is controlled by Sony. I then petitioned Sony and they said ":We regret to inform you that the Dust514 website is American based, and therefore prices on that site cannot be guaranteed across each region. " I play EVE and I do not pay double from everyone else. Why should I pay double for Dust514? CCP please can you address this issue. Does anyone else have an issue with this?
MarakPS3 Daga Bojo's School of the Trades 43	Posted - 2013.05.14 21:51:00 - [2] - Quote great, my region is set to aus even though im in japan now. changing this requires making a new char as far as i know. sorry ccp but i wont be buying anything at that sort of inflation.
Rasatsu Much Crying Old Experts 709	Posted - 2013.05.14 21:53:00 - [3] - Quote Got both of them at -Ñ8000 and -Ñ4000, respectively. LoL in your general direction.
Baneus Secundi Intara Direct Action Caldari State 5	Posted - 2013.05.14 21:55:00 - [4] - Quote Indeed. Seems Sony screwed up. Even if they use the exchange rate it would be $25NZD and roughly the same price in AUD. Clearly they're using the physical* gaming import rates for Oceania for virtual game pricing. *We pay roughly 80-100% more for a physical game in Oceania "because it costs so much to get them here".
hooc order Deep Space Republic Gentlemen's Agreement 68	Posted - 2013.05.14 21:58:00 - [5] - Quote pezzad wrote: When buying stuff in Dust514 and you are in the Australian or New Zealand region you get charged almost double the price as everyone else. (mercenary pack is $37.95 not $20 as advertised) I have petitioned CCP and they said this is controlled by Sony. I then petitioned Sony and they said ":We regret to inform you that the Dust514 website is American based, and therefore prices on that site cannot be guaranteed across each region. " I play EVE and I do not pay double from everyone else. Why should I pay double for Dust514? CCP please can you address this issue. Does anyone else have an issue with this? I am pretty sure You guys pay more for all games...either downloaded or store bought.
ZDub 303 Pink Fluffy Bounty Hunterz Noir. Mercenary Group 134	Posted - 2013.05.14 22:00:00 - [6] - Quote Isn't this issue a governmental problem? All content in AUS/NZ is twice as expensive due to strict import laws.
13th Clone The Merc Net 1	Posted - 2013.05.14 22:01:00 - [7] - Quote Yes it's $29.95 for the merc pack in aus and $14.95 for the starter $147.50 for the $99.99 pack not sure ccp can do anything it's only frustrating when our dollar is matching the American , wish Sony would at least fluctuate prices based on the market was going to buy all the eventually but $250 is to much .
Mithridates VI IMPSwarm Negative-Feedback 1415	Posted - 2013.05.14 22:03:00 - [8] - Quote Sony change their prices based on a bunch of things like average wage in the country they are selling to, average age of gamer, etc. CCP can't really do anything about it and Sony are seriously unlikely to.
pezzad Dead Six Initiative Lokun Listamenn 2	Posted - 2013.05.14 22:03:00 - [9] - Quote I don't pay more for EVE online apart from maybe the extortionate data cost we also have to pay in NZ.
Laheon Osmon Surveillance Caldari State 469	Posted - 2013.05.14 22:04:00 - [10] - Quote I've heard is a tax issue, rather than a Sony or CCP issue.
MarakPS3 Daga Bojo's School of the Trades 43	Posted - 2013.05.14 22:08:00 - [11] - Quote afaik, taxes arent paid on online sales (except some state in the us just passed an online store tax). i do believe its gouging. if your char is fairly new make a new make a new ps account. put the region as us and if you want to buy something find a truatworthy us mate.
Icy Xenosmilus Eyniletti Rangers Minmatar Republic 242	Posted - 2013.05.14 22:23:00 - [12] - Quote CCP can't do much on this issue.
Baneus Secundi Intara Direct Action Caldari State 5	Posted - 2013.05.14 22:23:00 - [13] - Quote pezzad wrote: I don't pay more for EVE online apart from maybe the extortionate data cost we also have to pay in NZ. Exactly. this is a Sony Store thing. I wonder if the website complies with NZs Fair Trading Act guidelines for online sales?
pezzad Dead Six Initiative Lokun Listamenn 2	Posted - 2013.05.14 22:32:00 - [14] - Quote Baneus Secundi wrote: pezzad wrote: I don't pay more for EVE online apart from maybe the extortionate data cost we also have to pay in NZ. Exactly. this is a Sony Store thing. I wonder if the website complies with NZs Fair Trading Act guidelines for online sales? Fair trade act availabiliTy and special oFFers Whether or not a business is selling goods or services online, or simply using a website as a marketing tool to complement its retail presence, it must have systems in place to ensure information on its website is up to date and accurate. Many consumers will research the price of goods or services online before they commit to making a purchase in store GÇô and often this is the main reason they go into that store. Consumers are entitled to expect that the price advertised online is the price that they will pay for those goods. Businesses must ensure that they have effective systems in place so that representations made about price and availability are consistent across all channels, including websites, print advertising and on the shop floor. I would say a double in price breaches this.
MarakPS3 Daga Bojo's School of the Trades 43	Posted - 2013.05.14 23:03:00 - [15] - Quote i would agree with the above post.
Harkon Vysarii Dead Six Initiative Lokun Listamenn 266	Posted - 2013.05.14 23:53:00 - [16] - Quote pezzad wrote: When buying stuff in Dust514 and you are in the Australian or New Zealand region you get charged almost double the price as everyone else. (mercenary pack is $37.95 not $20 as advertised) I have petitioned CCP and they said this is controlled by Sony. I then petitioned Sony and they said ":We regret to inform you that the Dust514 website is American based, and therefore prices on that site cannot be guaranteed across each region. " I play EVE and I do not pay double from everyone else. Why should I pay double for Dust514? CCP please can you address this issue. Does anyone else have an issue with this? I hear ya mate I have to pay that too i I want anything decent.....so I tend to not want it now.
Bug1 Tronhadar Free Guard Minmatar Republic 7	Posted - 2013.05.15 00:01:00 - [17] - Quote I petitioned this over 6 months ago on and got a similar response, CCP think that its ok to do false advertising because someone else sets the prices. Unfortunate I think someone is going to have to report CCP to the Australian Competition and Consumer Commission (ACCC) before they change their behaviour. Maybe i will get around to it.
Iron Wolf Saber Den of Swords 4111	Posted - 2013.05.15 00:05:00 - [18] - Quote Bug1 wrote: I petitioned this over 6 months ago on and got a similar response, CCP think that its ok to do false advertising because someone else sets the prices. Unfortunate I think someone is going to have to report CCP to the Australian Competition and Consumer Commission (ACCC) before they change their behaviour. Maybe i will get around to it. wait wait wait, you mean that you are going to report to the guys that forced the increased of prices of foregin goods to protect local markets?
Winsaucerer The Southern Legion RISE of LEGION 79	Posted - 2013.05.15 00:08:00 - [19] - Quote To all you people offering reasons why Sony does this, nothing justifies a price hike of this amount. The Australian Government has been investigating this issue, along with asking various of these companies to justify their prices. So far, the little justification they've bothered to give has been very weak. Higher minimum wage in Australia? You need very little in the way of a physical presence in a country to sell digital goods. CCP runs EVE Online quite fine without (so far as I am aware) an Australian presence. Valve manages to sell its digital games to Australians at the same price as everyone else. Taxes? As far as I am aware, there is minimal or no tax currently for purchasing these kinds of goods online. In fact, this is one reason retail Australian stores have been complaining -- people who run online stores can avoid taxes and therefore sell at a lower rate. Dust 514 game packs are digital only, purchased online, so shouldn't have an issue with taxes. Although, I don't know much of the details on this. Pure and simple, it seems like this price hike is greed, and it's ridiculous greed at that. Perhaps, CCP, you should offer an alternative method to purchase these Dust 514 items? If Sony is going to overcharge us, what can you do to protect your customers? Can you offer Australian and NZ customers more in their purchases for the extra price we pay, to avoid Sony's price? Can we buy directly from you via alternative methods? There must be something you can do to stop the company you chose to work with from ripping us off.
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:14:00 - [20] - Quote This is total crap. We should not be paying more, I'm pretty pissed off about this i just bought 30,000 aurum and am felling completely ripped off
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:16:00 - [21] - Quote I will not be buying anything else!!!!!!!!!!!!!!!!!!!!
pezzad Dead Six Initiative Lokun Listamenn 3	Posted - 2013.05.15 00:16:00 - [22] - Quote I have reported this to the NZ Commerce Commission. I will keep you updated on the response I get.
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:20:00 - [23] - Quote Its also not showing the new merc and veteran packs to buy in my psn store
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:31:00 - [24] - Quote Can I start a new character in the us region to get the better prices or do I have to create a whole new psn account?
Baneus Secundi Intara Direct Action Caldari State 6	Posted - 2013.05.15 00:33:00 - [25] - Quote Otrera Goddess wrote: Its also not showing the new merc and veteran packs to buy in my psn store Which seems like an odd process. Seems like they've got everything backwards, we're normally among the first in the world for worldwide releases. I mean FFS, it's after lunch on the 15th here already.
Llan Heindell One-Armed Bandits Heretic Initiative 100	Posted - 2013.05.15 00:34:00 - [26] - Quote Stop complaining, I need to pay twice the price you guys pay for AUR. They need to include taxes and ****. Crybabies. Llan Heindell.
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:35:00 - [27] - Quote I know I have petition them about both issues and only an auto response so far
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:37:00 - [28] - Quote There are no taxes. Our dollar is higher. It is a frickin digital download
Otrera Goddess DUST University Ivy League 0	Posted - 2013.05.15 00:38:00 - [29] - Quote How about we reverse it and see how you like paying more than 50% for the exact same thing
GRIM GEAR The Enclave Syndicate 0	Posted - 2013.05.15 00:50:00 - [30] - Quote I think the general consensus is the difference in populous, where as New Zealand and Australia's combined populations dwarfs that of America's thus they can charge americans less while still making a hefty profit. P.S I'm against paying 50% more but it is what it is.
Otrera Goddess DUST University Ivy League 1	Posted - 2013.05.15 00:59:00 - [31] - Quote I would understand that if it was a physical product because of shipping,customs , taxes etc. But this is digital content and in this day and age its not acceptable. I have a credit card that allows my to buy things direct from the us and from amazon etc and its always cheaper so that doesn't explain why a digital copy of something should be more expensive. Some one is making alot of money out of this
Vethosis Universal Allies Inc. 33	Posted - 2013.05.15 01:02:00 - [32] - Quote Horrible, CCP should lower prices for Australia users.
Otrera Goddess DUST University Ivy League 1	Posted - 2013.05.15 01:07:00 - [33] - Quote Why can't I just pay ccp and get it direct from them. I bet it has something to do with the exclusive ps3 arrangement that dust has. There is probably a clause that sony has that says 'we can charge each country what ever we want for extras and you can't do **** about it'
SponkSponkSponk The Southern Legion RISE of LEGION 17	Posted - 2013.05.15 01:09:00 - [34] - Quote Iron Wolf Saber wrote: Bug1 wrote: Unfortunate I think someone is going to have to report CCP to the Australian Competition and Consumer Commission (ACCC) before they change their behaviour. wait wait wait, you mean that you are going to report to the guys that forced the increased of prices of foregin goods to protect local markets? I don't think you comprehend which side the ACCC is on.
SponkSponkSponk The Southern Legion RISE of LEGION 17	Posted - 2013.05.15 01:11:00 - [35] - Quote Otrera Goddess wrote: How about we reverse it and see how you like paying 50% more for the exact same thing They already do for health care.
Otrera Goddess DUST University Ivy League 4	Posted - 2013.05.15 01:22:00 - [36] - Quote So you pay more for health care but its off set by cheaper games and online digital content prices. I guess you have to do something when your at home sick and can't afford to go to the doctor
Rupture Reaperson Deadly Blue Dots RISE of LEGION 128	Posted - 2013.05.15 12:58:00 - [37] - Quote I do think that CCP should do some incentive for the AUs players, beyond if its fair or not, just by marketing alone. Why? Well, consider this: You have a country who is gouged for every phisichal game, and pretty much all around ripped on anything gaming. Now you add a free to play game to that. "oh thats nice, saves me some money for something else" Then stack up that they do get charged fairly, which would totally demolish the competition right of the bat. "Wanna pay 20 dollars for a merc pack or almost 80 for the new CoD?" Dust can dominate the AU/NZ game market just by pricing alone, CCP could make Dust huge there, how much? well it could easly scale to what Starcraft is to south korea, well if the game gets bugs and all that other **** ironed out. But yeah, markerting-wise giving AU/NZ palyers a bang for their buck could fish out a big playerbase.
Garrett Blacknova Codex Troopers 2981	Posted - 2013.05.15 13:03:00 - [38] - Quote Rupture Reaperson wrote: "Wanna pay 20 dollars for a merc pack or almost 80 for the new CoD?" By "almost $80" I'm going to assume you meant "over $100"? Because that's the kind of price we're typically paying for a game on release day.
Rupture Reaperson Deadly Blue Dots RISE of LEGION 128	Posted - 2013.05.15 13:07:00 - [39] - Quote Well wild guess but the point stands. Fixing it right away.
AmlSeb Namtar Elite Gallente Federation 1	Posted - 2013.05.15 13:12:00 - [40] - Quote Europeans also pay way too much. The elite pack costs 99Gé¼ here which is about 130 USD.
Crucias Soulreaver Gothic Wars Consortium 1	Posted - 2013.05.15 21:33:00 - [41] - Quote I reported it to the NZ Commerce people as well. On it's own I doubt it'll make any difference, but eventually the weight of complaints will tell. I bought the Merc pack with PS+ discount and it came out even with the American price. I will not be buying any further addons until the gouging is addressed. Other thread with my more involved explanation: https://forums.dust514.com/default.aspx?g=posts&m=807568#post807568
zeroknexus DUST University Ivy League 3	Posted - 2013.05.15 21:53:00 - [42] - Quote It is happening in the UK also The new Elite Mercenary Pack which costs $99 and at current exchange rates should cost -ú65 is being sold by Sony/CCP for -ú79 (over 20% more)
Daedric Lothar Onslaught Inc RISE of LEGION 322	Posted - 2013.05.16 12:30:00 - [43] - Quote Sorry guys, people just hate AUS... They censor the internets, they block games from reaching their shores. I see no problem with Sony raising their prices on you. Maybe if you get your government to get its act together then people can like your land again. Just saying.

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