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Refund - What You Need To Know (or rather What You Already Agreed To...)

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Kaze Eyrou ROGUE SPADES EoN. 142	Posted - 2013.05.04 19:38:00 - [1] - Quote Whelp, time to make another refund thread. This time around though, I'll try to keep it constructive and objective as possible. Last time though I never got around to answering Maken Tosch about my last post in which he made it abundantly clear that there would be no character reset. To keep it short, yes, in my last post I was a little exasperated and frustrated. While I make the statements there that everyone should be reset, I never wanted another skill reset for my character or anyone else's, but the constant barrage of topcis being made pushed me over the edge. However, this time around I'll try to keep opinions out of my OP and simply have objective statements. Anyways! Time for those objective statements! DUST 514 EULA Under 4. "Fees may be payable in U.S. Dollars, Euros, pounds Sterling, or such other currency as stated at the time of purchase and are non-refundable unless expressly stated otherwise in the EULA." Under 5 A. "If CCP terminates the EULA pursuant to this section, you will not be entitled to receive a refund of any Fees." Under 5 B ii. "You will not be entitled to receive a refund of any Fees for a termination pursuant to this section." Under 5 C i. "Upon termination of the EULA, CCP will close your Account and discontinue or suspend access to the System through your Account; you will not be entitled to receive a refund of any Fees in the event of such termination." Under 5 C ii. "You will not be entitled to receive a refund of any Fees in the event of such termination." Under 5 C iii. "You will not be entitled to receive a refund of any Fees in the event of such termination." Under 9 D. "If you fail to install the new release when required, CCP shall not be responsible in any way for your inability to access the System or play DUST 514, and you shall not be entitled to receive a refund of any prepaid Fees or any other form of compensation." Under 9 E. "If you fail to install the new release when required, CCP shall not be responsible in any way for your inability to access the System or play DUST 514, and you shall not be entitled to receive a refund of any prepaid Fees or any other form of compensation." Under 9 F. "Your license does not entitle you to a refund for periods the System may be unavailable." Now, many have mentioned going to Sony for the refund. I understand there may be a problem if you purchased Aurum and did not receive items and/or Aurum; for example, you pay for it, your card is charged, but the game items are never given to you. If that happens, contact CCP first and let them know. Usually there was a small error and will most likely give you the items. I can relate this experience as one of my corpmates (or alliance members) had this happen to them and CCP worked with them. However, if you didn't like what you got... Terms of Service and User Agreement Under 5. "SNEI has no obligation to reverse or refund unauthorized charges made using any available payment method." "Except as otherwise permitted by applicable law or as expressly provided in this Agreement, funds added to the wallet are non-refundable and non-transferable. " Under 7. "You may not cancel a pre-order at any time and refunds are not available for pre-orders, subject to applicable laws." "Features, specifications, prices, services and content are subject to change or withdrawal at any time and SNEI does not provide any refunds in the event of a price drop, a subsequent promotional offering or product removal." "Payments for access to content or services are not refundable, unless otherwise required by applicable law. " Under 16. "Upon termination of your account for any reason, you will not receive a refund for items (including subscriptions and pre-paid products or services), value accumulated on in-game items or any unused balance in your wallet except as required by law or as expressly provided in this Agreement." It may seem harsh, but I just wanted to highlight many of the people on this forum that don't read the ToS or EULA before accepting the agreement.
Cyrius Li-Moody The Vanguardians Orion Empire 33	Posted - 2013.05.04 19:44:00 - [2] - Quote I cannot believe my eyes... RESEARCH
Sylvana Nightwind Expert Intervention Caldari State 355	Posted - 2013.05.04 19:46:00 - [3] - Quote Cyrius Li-Moody wrote: I cannot believe my eyes... RESEARCH SCIENCE TRAINED TO 5 STRIKES AGAIN
Cyrius Li-Moody The Vanguardians Orion Empire 36	Posted - 2013.05.04 19:51:00 - [4] - Quote Sylvana Nightwind wrote: Cyrius Li-Moody wrote: I cannot believe my eyes... RESEARCH SCIENCE TRAINED TO 5 STRIKES AGAIN +5% bonus damage to raging merc packers
Kaze Eyrou ROGUE SPADES EoN. 145	Posted - 2013.05.04 20:01:00 - [5] - Quote Cyrius Li-Moody wrote: Sylvana Nightwind wrote: Cyrius Li-Moody wrote: I cannot believe my eyes... RESEARCH SCIENCE TRAINED TO 5 STRIKES AGAIN +5% bonus damage to raging merc packers Haha. Thanks guys!
steadyhand amarr The Red Apple 452	Posted - 2013.05.04 20:12:00 - [6] - Quote ^^ tbh all the fourm freakouts are just showing me who i dont have to worry about anymore :P come may the 6th i will be busy melting shields :P
Void Echo Internal Error. Negative-Feedback 84	Posted - 2013.05.04 20:53:00 - [7] - Quote in other words "hi, we are ccp, if we discontinue anything you paid for, in your country it means we just stole your money and theres nothing you can do about it"
SherIock Holmes Kameira Lodge Amarr Empire 18	Posted - 2013.05.04 20:58:00 - [8] - Quote Void Echo wrote: in other words "hi, we are ccp, if we discontinue anything you paid for, in your country it means we just stole your money and theres nothing you can do about it" Shut up Wench.
Protoman Is God Red and Silver Hand Amarr Empire 131	Posted - 2013.05.04 21:00:00 - [9] - Quote Sony and gamestop are going to be refunding me so you wasted your time typing this.
Noc Tempre Imperfects Negative-Feedback 1378	Posted - 2013.05.04 21:03:00 - [10] - Quote Protoman Is God wrote: Sony and gamestop are going to be refunding me so you wasted your time typing this. What's this, a customer not bending over? You should feel ashamed.

SherIock Holmes Kameira Lodge Amarr Empire 18	Posted - 2013.05.04 21:04:00 - [11] - Quote Protoman Is God wrote: Sony and gamestop are going to be refunding me so you wasted your time typing this. You make me sick. Your as bad as these people: http://www.news.com.au/business/companies/jessica-sussan-wishart-sues-mcdonalds-franchise-over-burns-from-hot-coffee/story-fnda1bsz-1226625422842
Noc Tempre Imperfects Negative-Feedback 1379	Posted - 2013.05.04 21:09:00 - [12] - Quote SherIock Holmes wrote: Protoman Is God wrote: Sony and gamestop are going to be refunding me so you wasted your time typing this. You make me sick. Your as bad as these people: http://www.news.com.au/business/companies/jessica-sussan-wishart-sues-mcdonalds-franchise-over-burns-from-hot-coffee/story-fnda1bsz-1226625422842 Do you know the full story? McDonald's purposely increased the serving temperature of their coffee to scalding temperatures (that's 2nd degree burns in your mouth) so they would have to give less refills. Customers filed suit when someone spilled it on themselves and got said 2nd degree burns on their thighs. How does McDonalds change after losing said lawsuit? They add a warning to the lid and continue business as usual.
SherIock Holmes Kameira Lodge Amarr Empire 18	Posted - 2013.05.04 21:14:00 - [13] - Quote Noc Tempre wrote: SherIock Holmes wrote: Protoman Is God wrote: Sony and gamestop are going to be refunding me so you wasted your time typing this. You make me sick. Your as bad as these people: http://www.news.com.au/business/companies/jessica-sussan-wishart-sues-mcdonalds-franchise-over-burns-from-hot-coffee/story-fnda1bsz-1226625422842 Do you know the full story? McDonald's purposely increased the serving temperature of their coffee to scalding temperatures (that's 2nd degree burns in your mouth) so they would have to give less refills. Customers filed suit when someone spilled it on themselves and got said 2nd degree burns on their thighs. How does McDonalds change after losing said lawsuit? They add a warning to the lid and continue business as usual. Suing over a small burn is ridiculous, if your not happy with that example I'll give you this: http://www.mirror.co.uk/news/uk-news/policewoman-sues-man-who-dialled-1794819 I passionately dislike people that try to get money out of people who owe them nothing.
Noc Tempre Imperfects Negative-Feedback 1380	Posted - 2013.05.04 21:24:00 - [14] - Quote SherIock Holmes wrote: Noc Tempre wrote: SherIock Holmes wrote: Protoman Is God wrote: Sony and gamestop are going to be refunding me so you wasted your time typing this. You make me sick. Your as bad as these people: http://www.news.com.au/business/companies/jessica-sussan-wishart-sues-mcdonalds-franchise-over-burns-from-hot-coffee/story-fnda1bsz-1226625422842 Do you know the full story? McDonald's purposely increased the serving temperature of their coffee to scalding temperatures (that's 2nd degree burns in your mouth) so they would have to give less refills. Customers filed suit when someone spilled it on themselves and got said 2nd degree burns on their thighs. How does McDonalds change after losing said lawsuit? They add a warning to the lid and continue business as usual. Suing over a small burn is ridiculous, if your not happy with that example I'll give you this: http://www.mirror.co.uk/news/uk-news/policewoman-sues-man-who-dialled-1794819 I passionately dislike people that try to get money out of people who owe them nothing. Suing over a second degree burn that was completely unnecessary as a direct result of a calculated cost saving measure by mcdonalds is ridiculous? McDonalds purposely made it dangerously hot so people would not drink it before finishing their meal. Do you even know how bad a second degree burn is? http://0.tqn.com/d/firstaid/1/0/n/D/-/-/TimBallantine2ndBurnOilHand.jpg It's permanently scaring and the most painful classification.
Nstomper Storm Wind Strikeforce Caldari State 282	Posted - 2013.05.04 21:27:00 - [15] - Quote Yall talkinh about mcdonalds now? .... I want a ranch blt with extra bacon
Ludvig Enraga KILL-EM-QUICK RISE of LEGION 173	Posted - 2013.05.04 21:57:00 - [16] - Quote First of all, good post. Second: if they can't be forced to refund me, they will have to kiss my monthly subscription in EVE, which over the years has given them upwards of 300 dollars, goodbye. If there are enough ppl like me who don't like being screwed over, CCP will have to go back to fishing or whatever else they used to do in Iceland before they learned about Internet schemes. They have succeded in alienating ppl who were willing to pay them, now they will have to leave with their hard core community most of whom would rather play 40 hours a week to earn PLEX, only so that they would not have to play CCP real money. CCP I hope you are reading this, it's not too late to re-earn my trust and trust of other ppl who used to support you with their money.
Django Quik R.I.f.t Orion Empire 404	Posted - 2013.05.04 22:02:00 - [17] - Quote Ludvig Enraga wrote: First of all, good post. Second: if they can't be forced to refund me, they will have to kiss my monthly subscription in EVE, which over the years has given them upwards of 300 dollars, goodbye. If there are enough ppl like me who don't like being screwed over, CCP will have to go back to fishing or whatever else they used to do in Iceland before they learned about Internet schemes. They have succeded in alienating ppl who were willing to pay them, now they will have to leave with their hard core community most of whom would rather play 40 hours a week to earn PLEX, only so that they would not have to play CCP real money. CCP I hope you are reading this, it's not too late to re-earn my trust and trust of other ppl who used to support you with their money. So you're happy to pay a monthly subscription to play a game but when you pay for something in a free game and use said thing, you want that thing back for free to use again to get double the benefits? Yeah, that sounds like a sensible reason to throw your toys out the pram. Note - this is irrelevant of what you were promised. You used the thing you bought - end of.
Arkena Wyrnspire Turalyon Plus 165	Posted - 2013.05.04 22:06:00 - [18] - Quote Ludvig Enraga wrote: First of all, good post. Second: if they can't be forced to refund me, they will have to kiss my monthly subscription in EVE, which over the years has given them upwards of 300 dollars, goodbye. If there are enough ppl like me who don't like being screwed over, CCP will have to go back to fishing or whatever else they used to do in Iceland before they learned about Internet schemes. They have succeded in alienating ppl who were willing to pay them, now they will have to leave with their hard core community most of whom would rather play 40 hours a week to earn PLEX, only so that they would not have to play CCP real money. CCP I hope you are reading this, it's not too late to re-earn my trust and trust of other ppl who used to support you with their money. You can have your merc packs refunded. You have specifically been given that option.
Rorschach Mustang Opus Arcana Orion Empire 1	Posted - 2013.05.04 22:07:00 - [19] - Quote I'm really confused over this whole issue. Why are people wanting a refund for the Merc Packs? I bought 2 of them and have no desire to request a refund.
Noc Tempre Imperfects Negative-Feedback 1382	Posted - 2013.05.04 22:09:00 - [20] - Quote Jokes on you all. I just get a refund and will transfer to an alt. SP and AUR? Check. But just because I was prepared.

Django Quik R.I.f.t Orion Empire 404	Posted - 2013.05.04 22:09:00 - [21] - Quote Rorschach Mustang wrote: I'm really confused over this whole issue. Why are people wanting a refund for the Merc Packs? I bought 2 of them and have no desire to request a refund. They think that the terms and conditions entitle them to have the merc packs given back to them, which is true, but they want them back and to keep what they got from them in the first place, which is not covered by those T&Cs.
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:10:00 - [22] - Quote Ludvig Enraga wrote: First of all, good post. Second: if they can't be forced to refund me, they will have to kiss my monthly subscription in EVE, which over the years has given them upwards of 300 dollars, goodbye. If there are enough ppl like me who don't like being screwed over, CCP will have to go back to fishing or whatever else they used to do in Iceland before they learned about Internet schemes. They have succeded in alienating ppl who were willing to pay them, now they will have to leave with their hard core community most of whom would rather play 40 hours a week to earn PLEX, only so that they would not have to play CCP real money. CCP I hope you are reading this, it's not too late to re-earn my trust and trust of other ppl who used to support you with their money. Never forget Jita. I started playing right before this happened and got to witness this spectacle. It was amazing to learn about EVE, not only the complexities of it, but got to interact with the playerbase and hear the reactions to the announcement about allowing Aurum to be used for Tech 3 items, essentially turning EVE into a P2W game (and this is a subscription game too!). Back on topic though, if CCP doesn't handle the commercial release correctly, they may have another "Jita moment" on their hands.... Except the people posting wanting their Aurum back are losing validity in my eyes because they want items back that the used to progress their character. CCP is graciously allowing us to keep our skill points and these posters are wanting a second helping of boosters. It reminds me of customers that walk into a restaurant, order food, eat about 95% of it, call over the waiter and complain it wasn't [insert crummy excuse here] and demand either another one, or another "similar" meal. Both the restaurant and the customers around the table loathe those types of people. The situation here is no different.
Rorschach Mustang Opus Arcana Orion Empire 1	Posted - 2013.05.04 22:12:00 - [23] - Quote Django Quik wrote: Rorschach Mustang wrote: I'm really confused over this whole issue. Why are people wanting a refund for the Merc Packs? I bought 2 of them and have no desire to request a refund. They think that the terms and conditions entitle them to have the merc packs given back to them, which is true, but they want them back and to keep what they got from them in the first place, which is not covered by those T&Cs. Isn't the only thing consumable in the Merc pack the Active boost and the aurum? So they want those back but to keep the SP & items they gained already? Seems really unfair to me...
Django Quik R.I.f.t Orion Empire 404	Posted - 2013.05.04 22:13:00 - [24] - Quote Rorschach Mustang wrote: Django Quik wrote: Rorschach Mustang wrote: I'm really confused over this whole issue. Why are people wanting a refund for the Merc Packs? I bought 2 of them and have no desire to request a refund. They think that the terms and conditions entitle them to have the merc packs given back to them, which is true, but they want them back and to keep what they got from them in the first place, which is not covered by those T&Cs. Isn't the only thing consumable in the Merc pack the Active boost? So they want the boost back but to keep the SP they gained from using the boost already? Seems really unfair to me... Exactly.
Void Echo Internal Error. Negative-Feedback 85	Posted - 2013.05.04 22:14:00 - [25] - Quote SherIock Holmes wrote: Void Echo wrote: in other words "hi, we are ccp, if we discontinue anything you paid for, in your country it means we just stole your money and theres nothing you can do about it" Shut up Wench. are you going to make me shut up somehow? little fanboy
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:17:00 - [26] - Quote Noc Tempre wrote: Jokes on you all. I just get a refund and will transfer to an alt. SP and AUR? Check. But just because I was prepared. First off, that McDonald's thing? I don't want to believe you but it sounds like something they would do. I'm going to have to look that up! But yeah, there's no joke on me. I bought 2 merc packs and a pack of Aurum and am pleasantly satisfied with where I stand. As for transfer to an alt, you mention SP and AUR. Do you mean you are going to transfer the SP (which I don't think you are or would insinuate that) or do you mean transferring the ISK and AUR? In any case, good luck waiting with that because that doesn't come until Phase 2.
Selinate deux Amarr Templars Amarr Empire 48	Posted - 2013.05.04 22:17:00 - [27] - Quote Why the hell did you people pay for a F2P game that's still in it's beta and isn't pay to win?
Rorschach Mustang Opus Arcana Orion Empire 1	Posted - 2013.05.04 22:19:00 - [28] - Quote Selinate deux wrote: Why the hell did you people pay for a F2P game that's still in it's beta and isn't pay to win? Well I bought 2 merc packs when they were $10 each, so it was a real bargin to get the 30 day boost Plus $40 worth of Aurum for $20. Haven't used the boosts yet, but spent some Aurum on some blueprints. Now I wish I would have purchased more of the Merc packs so I could have stocked up on Aurum for 1/2 the price.
Noc Tempre Imperfects Negative-Feedback 1382	Posted - 2013.05.04 22:24:00 - [29] - Quote Kaze Eyrou wrote: Noc Tempre wrote: Jokes on you all. I just get a refund and will transfer to an alt. SP and AUR? Check. But just because I was prepared. First off, that McDonald's thing? I don't want to believe you but it sounds like something they would do. I'm going to have to look that up! But yeah, there's no joke on me. I bought 2 merc packs and a pack of Aurum and am pleasantly satisfied with where I stand. As for transfer to an alt, you mention SP and AUR. Do you mean you are going to transfer the SP (which I don't think you are or would insinuate that) or do you mean transferring the ISK and AUR? In any case, good luck waiting with that because that doesn't come until Phase 2. YOU are not the specific you. There was a lot of gloating from people who pushed this "solution" through primarily to spite people like me. At the end of the day, no one got even close to what they wished for, which is a damn shame.
P14GU3 The Southern Legion RISE of LEGION 33	Posted - 2013.05.04 22:29:00 - [30] - Quote Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though.



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