DUST Search - Refund - What You Need To Know (or rather What You Already Agreed To...)

Smooth Head wrote:

P14GU3 wrote:

Victin Ashis wrote:

P14GU3 wrote:

Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though.

No we were told they would be refunded if the characters were reset. Someone else took that to mean that regardless of whether or not the characters were reset we would get refunded the merc pack contents, which is wrong. The Merc Pack reset was and is contingent on a character reset.

Excuse me? Are you saying I'm a liar? I bought one during CLOSED BETA which stated "every reset and upon RELEASE." Move along fish..

Well are you a person of principle or just having a sook?

Contact CCP and tell them you plan to contest their actions in the form of a chargeback as I described above.

Their response will be one of threat, or they will roll over.

Knowing CCP they will just threaten you but you will know exactly where you stand.


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P14GU3 The Southern Legion RISE of LEGION 33	Posted - 2013.05.04 22:29:00 - [1] - Quote Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though.
P14GU3 The Southern Legion RISE of LEGION 33	Posted - 2013.05.04 23:22:00 - [2] - Quote @Kaze I guess my only complaint is, I would have kept those HK shotties and fused locus for release had I known.. I guess my real complaint is everyone else's.. That CCP does a poor job of communication Sorry for all the editing, but an email or in-game note to those who bought packs would have been nice.
P14GU3 The Southern Legion RISE of LEGION 34	Posted - 2013.05.05 00:03:00 - [3] - Quote Victin Ashis wrote: P14GU3 wrote: Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though. No we were told they would be refunded if the characters were reset. Someone else took that to mean that regardless of whether or not the characters were reset we would get refunded the merc pack contents, which is wrong. The Merc Pack reset was and is contingent on a character reset. Excuse me? Are you saying I'm a liar? I bought one during CLOSED BETA which stated "every reset and upon RELEASE." Move along fish..
P14GU3 The Southern Legion RISE of LEGION 34	Posted - 2013.05.05 00:34:00 - [4] - Quote Smooth Head wrote: P14GU3 wrote: Victin Ashis wrote: P14GU3 wrote: Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though. No we were told they would be refunded if the characters were reset. Someone else took that to mean that regardless of whether or not the characters were reset we would get refunded the merc pack contents, which is wrong. The Merc Pack reset was and is contingent on a character reset. Excuse me? Are you saying I'm a liar? I bought one during CLOSED BETA which stated "every reset and upon RELEASE." Move along fish.. Well are you a person of principle or just having a sook? Contact CCP and tell them you plan to contest their actions in the form of a chargeback as I described above. Their response will be one of threat, or they will roll over. Knowing CCP they will just threaten you but you will know exactly where you stand. I already know where I stand. I have a 7m sp toon with a decent amount of aurum after the reset, that I can play for FREE. CCP will never get my money again, and I am now smarter in dealing with crooked corporations..