DUST Search - My offer to the people who want their Merc Packs refunded.

Calgoth Reborn wrote:

Garrett Blacknova wrote:

Calgoth Reborn wrote:

The booster is one of the items that was included in the contents of the merc pack though and it's not like the description said you will not get any aurum back that you spent on booster's

No, but as I said, there's a reasonable argument allowing for the claim that you still have those things, and you shouldn't expect to be given back something you still have. Just like someone who still has their Dragonfly suit isn't expecting a second one. They're expecting to EITHER have it reset (removed from currently-assigned character, available to give back to that character or assign to one of the others on the account) or left alone.

You still have the boosted SP that is the final state in which the Booster ends up. Therefore, logically, it may be stated that you still have the Booster. It depends whether you define the Booster as the initial item before use, or by its effect. And if you definie it as the initial item, then you aren't "losing" the previous Booster by having your SP reset in order to get the replacement.

No the booster is gone as in used so I don't have the booster an once again the solution is to have only merc pack buyer's SP reset so you want CCP to alienate one of the primary target's those who spend cash which is the ultimate goal of a F2P game.

I don't know about anyone else but I spent 100$ 4 merc pack's and a couple 20k aurum pack's and that was just during the closed beta.

If CCP want's to follow the suggestion's of you people then they can expect no more purchase's from me


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Garrett Blacknova Codex Troopers 2175	Posted - 2013.03.28 20:23:00 - [1] - Quote If you purchased from Gamestop (before they fix their wording), or if you purchased the pre-change Merc Pack from the PS Store when they were still using that wording, you're entitled to a refund of the contents of the Merc Pack. Everything in the pack should be made available to you. I think there should be at least the first two of the following 3 options. The third is an alternative extra option to give players for completeness: 1. Full character reset if the player opts to do so. ALL characters on the account get a FULL reset to their starting stats, and ALL the Merc Pack content is refunded as promised. You get your Merc Pack boosters back. You get the Aurum you spent on boosters back. You lose all your ISK. You lose all your gear. You lose all your accumulated SP. This satisfies the legal requirements of the Merc Pack, and it can be argued that the legal situation around the Merc Packs is a significant enough "catastrophe" to allow CCP to reset players who choose this option. 2. The suggestion I keep making... Reset all Aurum purchases and all bundle GEAR, but not the Boosters. If you didn't use the Booster, you still have it ready to use. If you did, you keep the SP you earned with it. I'm tempted to say they should refund EVERYTHING in terms of Gear - all your purchases made with ISK should be returned to the marketplace and you should be reimbursed the cost. Keep in mind that if someone WANTS their Boosters back, they can still choose the first option and get the Booster to use again. They just don't get to keep their SP or ISK at the same time. 3. Your Merc Pack is treated as a post-correction Merc Pack, meaning you only keep what you still have left, since we're past the final reset. This should be an option, not something that is force on anyone. Obviously, choosing option 3 is kind of silly unless you decided to ignore the Booster.
Garrett Blacknova Codex Troopers 2176	Posted - 2013.03.28 21:14:00 - [2] - Quote Altina McAlterson wrote: Baal Roo wrote: Again, nowhere does anything talk about a "refund" of these items. It says in no uncertain terms that you will be awarded all the items in the Merc Pack again at commercial release. There's no tricky wording required, no refunds neccessary. Actually, it says "credited in full" which means the replacement of that which was removed or a payment from a second party to the first party on behalf of a third party before payment is received by the second party from the third party. A "credit" is not the creation of anything but merely a way to move a certain value from place to place. You can not be credited that which you currently posses. Don't know if I mention that or not. EDIT: I asked Sony about this and the unofficial word from some random customer service rep (after she "researched" it for me) was that if CCP releases the game they will have to refund AUR since that what was explicitly stated. This. Getting the contents "credited in full" means that anything you used up is restored, and anything you still have remains. The Merc Pack included 50 Shotguns. If you still have 20 on Commercial Release, you don't end up with 70. You keep the 20 you already have, and get another 30 to top you back up to the 50 contained in the pack. If you gave your Dragonfly BPO and your Toxin BPO to a character you later deleted, you get them back to assign to a new character. You don't get replacements without the original contents being reset. If you'd prefer, you can think of the credit as being a deletion of the Merc Pack content you currently have, then the supply of replacements for all of it. That's effectively how it's meant to work based on the wording we were given.
Garrett Blacknova Codex Troopers 2178	Posted - 2013.03.28 21:46:00 - [3] - Quote Baal Roo wrote: Yeah, that's perfectly reasonable. As long as I have all of the items from the Merc Pack at commercial release in my character's possession, and my progress isn't reset out of spite for wanting to recieve the thing I spent $20 on, I'll be happy. It's a simple solution that the naysayers are making complicated for apparently no good reason as far as I can tell. The part where it's tricky is in the SP Boosters - both the Booster that comes with the pack, AND any Boosters purchased with Merc Pack Aurum. Refunding these effectively means they've given you two boosters if they don't reset you as well. That means you're getting more than you should be entitiled to, unless it comes with a reset of SP. If you get the Boosters back after using them, CCP get complaints from people who didn't buy the pack because they've been given more than they paid for, and more than they're entitled to. I think, for all the non-Booster items, and for any Aurum spent on something OTHER than a Booster, it's an easy "give it back, take what it was spent on" solution. If you bought gear with Aurum, the gear is wiped, and the Aurum refunded. Any gear you were given in the Merc Pack is returned to you. Those Shotguns, Stimulants, etc. are all restored to the original amount you purchased. That's easy. BOOSTERS are the problem. There are legitimate grounds for people to object to us being given back those Boosters without any loss of the SP we earned using them. They have the option - which I think is fair - to (optionally, at the player's discretion) reset SP on those players who are adamant that they should have everything back. They can also say that you still have the Booster, since the function of the Booster is to increase your SP. You have elevated SP, therefore you still have the Booster. It's possible they might wipe ONLY the SP you earned specifically due to the use of the Booster, if they have comprehensive enough records to do so. It would cause a mess when you consider the loss of already-spent SP though. Do you get your skills wiped so you can re-allocate everything? Do they un-train skills in the reverse of the order you trained them? Do they let you keep the skills you've trained, but have your "unallocated" SP count in the negative and need to build it into positive before you can buy new skills? It would be more of a mess doing it that way, and simply NOT refunding Boosters is a far simpler - yet still fair - method of refunding the contents of the Merc Pack.
Garrett Blacknova Codex Troopers 2185	Posted - 2013.03.28 23:06:00 - [4] - Quote Calgoth Reborn wrote: The booster is one of the items that was included in the contents of the merc pack though and it's not like the description said you will not get any aurum back that you spent on booster's No, but as I said, there's a reasonable argument allowing for the claim that you still have those things, and you shouldn't expect to be given back something you still have. Just like someone who still has their Dragonfly suit isn't expecting a second one. They're expecting to EITHER have it reset (removed from currently-assigned character, available to give back to that character or assign to one of the others on the account) or left alone. You still have the boosted SP that is the final state in which the Booster ends up. Therefore, logically, it may be stated that you still have the Booster. It depends whether you define the Booster as the initial item before use, or by its effect. And if you definie it as the initial item, then you aren't "losing" the previous Booster by having your SP reset in order to get the replacement.
Garrett Blacknova Codex Troopers 2187	Posted - 2013.03.29 00:18:00 - [5] - Quote Calgoth Reborn wrote: Garrett Blacknova wrote: Calgoth Reborn wrote: The booster is one of the items that was included in the contents of the merc pack though and it's not like the description said you will not get any aurum back that you spent on booster's No, but as I said, there's a reasonable argument allowing for the claim that you still have those things, and you shouldn't expect to be given back something you still have. Just like someone who still has their Dragonfly suit isn't expecting a second one. They're expecting to EITHER have it reset (removed from currently-assigned character, available to give back to that character or assign to one of the others on the account) or left alone. You still have the boosted SP that is the final state in which the Booster ends up. Therefore, logically, it may be stated that you still have the Booster. It depends whether you define the Booster as the initial item before use, or by its effect. And if you definie it as the initial item, then you aren't "losing" the previous Booster by having your SP reset in order to get the replacement. No the booster is gone as in used so I don't have the booster an once again the solution is to have only merc pack buyer's SP reset so you want CCP to alienate one of the primary target's those who spend cash which is the ultimate goal of a F2P game. I don't know about anyone else but I spent 100$ 4 merc pack's and a couple 20k aurum pack's and that was just during the closed beta. If CCP want's to follow the suggestion's of you people then they can expect no more purchase's from me How do SP Boosters work? As in according to the lore of the game, how? They have to be rationalised within the universe. Everything in DUST, as in EVE, is explained on some level within the context of the universe. They wouldn't make an exception just for "it doesn't matter how it works, it earns money" when they're often reluctant to make "it's more fun this way" concessions to a lack of lore. The Booster is an implant that you insert which enables you to process information and learn skills faster than you would normally be able to. Over time, it degrades and stops working, but it's still there. You still have your Booster. It just doesn't work any more. This is called insane troll logic. But it works. And it works better than claiming it's fair to get double use of something you only bought once without some kind of drawback. You either lose the SP to get the Booster back, or you keep the SP and the Booster stays lodged in your clone's brain. For the record, I own a Merc Pack myself, which was purchased before the change in description, and I'd be fine about not seeing any Boosters refunded. I'm evne happy with not having my Aurum reset if that would also reset the items I've spent Aurum on, because I got quite a few Blueprints before the price change which I still use regularly.