DUST Search - Paid $20 and Game Non-Functional

Teddy Horan wrote:

I don't understand what you guys could POSSIBLY be blaming me for...I'm just the guy who was promised if he payed $20 he would have access to a WORKING beta...not a main menu.

Because a game is a beta DOES NOT mean it is broken - I have played MANY betas on my PS3 and never has a single one not worked at all. Not a SINGLE one.

I am posting this hoping somebody (who isn't a 16-year-old mongoloid troll) might recognize the problem I am having any help me understand what I need to do. Otherwise, as I have done before with faulty software, I can call up American Express, and let them know I paid for a product that was never delivered, and the charge will not be paid (by my at least).

Also, for those of you who are flaming and trolling me for no reason - even though you don't even have a reason to be IN the thread to being with, seeing as you have NOTHING to contribute - consider for a moment you guys are going to be some of the first console players to be introduced into a mainstream MMO. The way you behave online and in community forums such as this will probably play a significant role in the way MMO devs think about incorporating console players in the future. So far this community is doing a VERY poor job representing the PS3 community.

There is little in the way of intelligent discussion on this forum so far, and apparently the kiddies these days can't even find something decent to smoke, otherwise they wouldn't spend their days spamming and flaming tech support forums. I mean flaming tech support, REALLY GUYS???

I just need some help from ppl who know what they're talking about please.


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Lorebot Circle of Huskarl Minmatar Republic 39	Posted - 2012.07.08 21:56:00 - [1] - Quote Teddy Horan wrote: I don't understand what you guys could POSSIBLY be blaming me for...I'm just the guy who was promised if he payed $20 he would have access to a WORKING beta...not a main menu. Because a game is a beta DOES NOT mean it is broken - I have played MANY betas on my PS3 and never has a single one not worked at all. Not a SINGLE one. I am posting this hoping somebody (who isn't a 16-year-old mongoloid troll) might recognize the problem I am having any help me understand what I need to do. Otherwise, as I have done before with faulty software, I can call up American Express, and let them know I paid for a product that was never delivered, and the charge will not be paid (by my at least). Also, for those of you who are flaming and trolling me for no reason - even though you don't even have a reason to be IN the thread to being with, seeing as you have NOTHING to contribute - consider for a moment you guys are going to be some of the first console players to be introduced into a mainstream MMO. The way you behave online and in community forums such as this will probably play a significant role in the way MMO devs think about incorporating console players in the future. So far this community is doing a VERY poor job representing the PS3 community. There is little in the way of intelligent discussion on this forum so far, and apparently the kiddies these days can't even find something decent to smoke, otherwise they wouldn't spend their days spamming and flaming tech support forums. I mean flaming tech support, REALLY GUYS??? I just need some help from ppl who know what they're talking about please. Teddy, let me clear up a few things for you. 1. This is a closed beta for a reason. The notification at the top of your screen when you start the game up that says 'CLOSED TESTING - WORK IN PROGRESS' isn't for show, it means the game is still being developed and we're here to help test it and find bugs. That means there are going to be times when things just don't work, they'll be fixed. There are going to be times when you're unable to have fun, that will also be fixed. If you want it to be fixed faster keep playing and posting about issues you have. It helps the Devs know there's something up. 2. The Devs don't have a magic wand to make the game work. You need to be patient and wait for the next update. Depending on how they're organized updates could come weekly (which i think is best, but also a lot of work for them), or they could come bi-weekly or monthly (which makes things a bit easier on them, but leaves us testers butt hurt longer). Also, we won't always get the fixes we expect in the updates when they happen. Issues sometimes take a lot of work to fix so they can't always get every fix into every update. 3. Calling American Express to stop payment on the charge isn't going to help. You purchased PSN credits, then used those credits to purchase access to the beta. You got what you paid for, the credits. The game will get fixed in time, it's only been in beta for a month or so, and you'll still have the bonuses you got for buying in. If you want to insist on a refund as a former member of the industry I'd recommend calling Sony, not AmEx, you're far more likely to get your PSN credit back than you are to stop the charge on the card. 4. The issues you've described are wide spread, you're not the only player affected atm. The problem is somewhere in the sync between your game and the servers, it doesn't have anything to do with your system or your internet. It's a software or hardware issue with the game and the servers and there's no real way for us to fix it. The best we can do is work around it. When you first login you'll get about 30secs of good sync where your market will work and you'll be able to spend skillpoints. After every match you'll get the same 30secs or so. The best thing to do is to actually try to make changes or purchases during or in the lobby before a match, that way if the game does get stuck loading the match starting will force you out of the loading cycle. If you get stuck in a loading cycle and need to quit out of the game you probably won't be able to log back in to the game for 15mins because the servers are going to still be expecting you to be online and your login wont process properly. 5. If all of this is unsatisfactory to you I'd suggest just putting the game aside for a month and coming back in August. They'll probably have all of this fixed by then, if not sooner. The issues with the market and spending skillpoints just started last weekend with the 2.0 update. It'll be at least a few more days before they're fixed, but possibly longer. We haven't heard from the Devs about the issue at all yet as far as I know.