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Thread Statistics | Show CCP posts - 6 post(s) |
tastzlike chicken
ROGUE SPADES
207
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Posted - 2014.05.03 16:37:00 -
[1] - Quote
Early Feedback?
1. Public Relations consultant 2. Not the way to drop this announcement 3. Work with Sony to reimburse customers for Aurum purchases for the last X months. Consider it an investment in trying to claw back some of the goodwill CCP has burned. 4. Do something meaningful to recognize the DUST-only players that flew to Iceland for this....fiasco 5. Within the constraints of your contractual obligations with Sony stop bullshitting the PS3 players. 6. Dust 514 to PC makes complete sense; hope a port to PS4 comes after 7. Give better details if you want better feedback. You inflicted more questions than answers with the clumsy manner in which this was handled.
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tastzlike chicken
ROGUE SPADES
223
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Posted - 2014.05.03 22:13:00 -
[2] - Quote
I am very interested in why you decided to NOT inform the Dust 514 community about CCP's intentions with respect to the direction of DUST/LEGION despite clear warning from the CSM and a dismal track record of NOT listening to your gaming community.
I dumped ~$500 dollars into this game not counting a second PS3; as my girlfriend also plays. I don't regret it. I was happy to support CCP's vision for this game and I had confidence you could pull it off and would slowly develop this game on the PS3 then PS4. You guys couldn't get it done. Whatever. I'm equally confident you could have explained your difficulties and decision making process and we could all be disappointed together. Honestly, I don't care about this. I am also a PC gamer and I have two active EVE accounts that predate my involvement in the DUST closed Beta. So I am interested in how you guys conduct your business.
I am deeply troubled by how you handled the ambush-nouncement. This is a fairly toxic but close community that have followed and supported your vision and also arranged DUST related charity events and have stepped up to get each others backs during real-life crisis.
Why did you gouge them with your Aurum item sales and events all the way up to Fanfest? Why did you allowyour DUST 514- only supporters to spend their money on airfare, lodging, and event tickets with full knowledge that you were about to disappoint and disrespect them? I will note that many paid for your Fanfest stream as well. These are not great economic times for many. No doubt some of our forum folks here traded off other vacation plans to be at Fanfest[/i] (I did not attend Fanfest)
Why do you seem so comfortable with this basic betrayal of trust and goodwill even after the large public backlash you've received?
What is the CCP corporate culture like? Is there a standard of quality and conduct, an image that CCP is striving for or is concerned about?
***
For illustration: I live in Seattle and I am a football(soccer) fan. In 2010 The Seattle Sounders played a curiously horrible game against LA. First some players apologized for the embarassing performance after the game. Within 24 hours the front office apologized to the fans and issued refunds to 32,000+ season ticket holders. Citing pride in their brand, and recognizing their supporters almost all of whom remained to the end of the game and cheered their team off the field. If I recall correctly; tickets at that time mostly ranged from around $45-$85 per game. In the press they said something like The execution wasn't good enough, the effort wasn't good enough...(and a few other items) Then they said The only thing that was good was our fans. (I'm paraphrasing). they now average ~45,000 fans per game. Despite, a few more missteps along the way.
***
I am not asking for a refund of any money I have given CCP. I've enjoyed the game much of the time I played it; I am fortunate that I have a bit more disposable income than I used to have. I am not lobbying for a refund to the entire player base.
But it would be nice if you could identify a small segment of your fan base (such as some of the DUST bunnies that dragged their butts to Fanbush 2014) and at least refund their tickets....do something!
I can't get how poorly you've handled this whole thing out of my head and I'm pretty sure I'm not alone. So whether your trying to develop your corporate image or not...your actions are having an effect.
I apologize for the length of this.
P.S. And now that I've painted a blue and green target on my back ** Portland Timbers fans can bite-me. (look at the league table!) Also, showers should be daily, it's OK to shave, and you should brush your teeth at least a couple times per day.**
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tastzlike chicken
ROGUE SPADES
225
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Posted - 2014.05.03 23:00:00 -
[3] - Quote
Kev Crow wrote:tastzlike chicken wrote:
This is a fairly toxic but close community that have followed and supported your vision and also arranged DUST related charity events and have stepped up to get each others backs during real-life crisis.
For the most part, I like you post, its constructive. But have you though about the fact that hindsight is always 20/20? I mean once CCP decided to change direction I don't think there was ever any possibility of doing it without a considerable uproar no matter what they did, precisely because this community is so toxic..
There will always be dissent and opposition to change. How people react to change is not the responsibility of CCP. I do not expect or particularly care about the community's response. My point was: There was a much better way and a much better time to disseminate this information. From a community relations perspective I can't see how they could have handled this any worse.
It's not about the reaction. It's about how CCP treats their supporters.
Quote:And the idea of reimbursing for the fanfest trip? I mean if you are going to travel all the way to Iceland you better have more then a keynote or two as your main attraction. One usually goes for such gatherings for social interaction and preferably with a bunch of good friends.
I was actually referring to the Fanfest tickets; however, airfare or hotel charges, Invites to the earliest Legion testing; -whatever. I don't care. -Just a meaningful gesture on the part of CCP is what I would hope for from a company that expects to keep my business.
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tastzlike chicken
ROGUE SPADES
245
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Posted - 2014.05.04 16:13:00 -
[4] - Quote
Kev Crow wrote:@ Garrett. All valid points. And I agree especially with this: Garrett Blacknova wrote: 2. Most of the development team have been moved AWAY from developing DUST on PS3, and are creating Legion instead. We're basically on a skeleton crew while the new toy gets all the attention. DUST was meant to be a persistent, constantly-evolving world. It was MEANT to evolve with the technology we play it on. It WASN'T meant to be locked into a holding pattern while a sequel is built to take the reins. They should have kept a SIGNIFICANT part of the team working on DUST and developing new content, while the new team works on SLOWLY building the new game for the new platform. If possible, they should make a gradual transition plan to ease players from the PS3 version of DUST into the PC version. Having "Legion" as the new, updated build for DUST, but including some features the PS3 is simply not capable of (regardless of whether it's actually the limitations of the system itself or just CCP's dev team not being able to make it work), and saying "when you upgrade to the PC version, you'll have access to X, Y and Z as well!" would have been good.
That is why I am trying to present an approach based on acceptance rather then hostility, aimed at moving forward. CCP needs to hear our constructive input so they don't blow it this time... The very last keynote, CCP presents, was very indicative of their new direction and what they meant by staying focused but I think there is definitely some space for a compromise that includes the existing console community.
I have Bitter Vet to Proficiency V: Which allows me to:
Accept the situation, AND Be excited about Legion on PC, AND Think CCP are a bunch of @#%^# ALL at the same time.
CCP seems immune to constructive criticism. They do respond to unsubs though.
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tastzlike chicken
ROGUE SPADES
251
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Posted - 2014.05.04 21:31:00 -
[5] - Quote
Kev Crow wrote:tastzlike chicken wrote: It's not about the reaction. It's about how CCP treats their supporters. Your post suggests that they (possibly?) couldn't forsee the outrage at how this all came to light. I suggest to you that as a corporation it's their responsibility to forsee it, and they did, and apparently they didn't care. Frankly, this one was a no-brainer -the CPM warned them. This didn't require any hindsight at all IMO. It's that much of a no-brainer.
What I am suggesting is this: Even if they did anticipated the community reaction with some clever PR tactic aimed at softening the unpleasant truth it wouldn't prevent the backlash of the obviously disappointed console community. No matter what CCP did to communicate this change of direction, the burned out ( toxic) community would accuse them of all kinds of atrocities and could say: you should have done it better. Because, that is the truth, they should have done better from the start - still it is only hindsight at this point. In my business experience ( Pharmaceuticals vs Botanicals ), professional PR is more often then not designed to obscure the truth rather then serve it straight. PR is about the appearance of truth. So how many of you have met a CCP DEV? As DEVs go most of them are very genuine and ernest, sometimes almost to the point of naivet+¬ or idealism. They have a healthy dose of self-reflection and self-criticism. So yes, I would rather have a company that fumbles with their PR while being genuinely passionate about their product then some sort of professional corporation where form has overtaken substance. In fact the decease of the modern gaming world, is all about form and delivery dates. Players have become incredibly spoiled and entitled while they consume content like greedy locust. Remaining loyal to CCP is hard work no doubts there. It requires a more mature approach to what represents true value in the long run. Its a bumpy road but ultimately more rewarding because with time it fosters true partnership instead of entitled dependency.
I see your "Hindsight".
and raise you "past experience"
******
Post Jita Riots / Monacle Gate :Which was in response to failed aggressive damage control (thread deletions, disingenuous media interviews, allegations of CCP staff posing as players to soften the community rage with counter posts, etc. etc.) due to the Incarna / Monacle Gate / Microtransactions / Pay-to-Win / Golden Goose / Jita Riots summer of love.
Here's an example of one of those articles that precedes the oh-****-were-not-going-to-get-out-of-this apology that occurred in the setting of massive unsubscribes that may have been heading toward a loss of $ 1 million annually or more if they continued.
A leaked internal CCP newsletter/memo emerged that described the EVE community as a "Golden Goose" that could be used to fund other games (e.g. DUST 514 -ever wonder where all the EVE player hostility towards DUST console players came from? We're playing a game that was promised to them on PC)
and who could forget the leaked Hilmar email during the community uproar which contained: (bold face added by me for emphasis)
"Currently we are seeing _very predictable feedback_ on what we are doing. Having the perspective of having done this for a decade, I can tell you that this is one of the moments where we look at what our players do and less of what they say. Innovation takes time to se tt in and the predictable reaction is always to resist change.
We went out with a decisive strategy on pricing and we will stay the course and not flip flop around or knee jerk react to the predictable."
********
I tend to learn from my mistakes (though, not always). You? I had hoped CCP would also.
My opinion is that the DUST player base is not positioned to cause them the degree of economic damage that the EVE base can. Hence, my opinion that they did forsee this (and I know they were advised to not take this route by the CPM) but without an accompanying threat of economic penalty on the scale of Monacle-gate what we are seeing on display is a reflection of how much CCP values the DUST 514 console players. Period.
Of course there would have been backlash no matter what. That's not the point.
You want to break up with your significant other by email? Hit them with the communications blackout until he/she gives up? Take them someplace nice and crowded hoping that it will mute the potential emotional backlash? Or show some f'ing respect for that person as a human being and have the honest uncomfortable dialogue?
PR / CR folks may certainly counsel you on how to obscure truth, groom a public image, save face. They also may remind you about the stuff you were supposed to learn as a child.
Manners.
One other thing:
"I would rather have a company that fumbles with their PR while being genuinely passionate about their product then some sort of professional corporation where form has overtaken substance."
Why is this the only choice on offer?
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tastzlike chicken
Rogue Spades
254
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Posted - 2014.05.05 20:52:00 -
[6] - Quote
Quote:When it comes to DUST development I can tell you that we are currently looking at changes to Planetary Conquest, further iterating on item balance after Uprising 1.8 and some matchmaking improvements
With only half of the hamsters than were previously assigned to Dust "development' (fixes and balancing); is it safe to assume that the speed and responsiveness we've come to expect from the DUST Dev team will suffer?
I support legion. - it's more of a theoretical support. Depending on the feedback I get, it may become actual support.
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tastzlike chicken
Rogue Spades
259
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Posted - 2014.05.06 13:49:00 -
[7] - Quote
CCP Rouge wrote:Hi everyone. Me again.
Why PC first? For a few different reasons... It's a scalable platform. We can go high spec for the most demanding players in terms of Gfx, but we can also scale down to low/mid spec to get critical mass. It's also a good platform for the early stage of a project like ours. You can test and balance the game and the economy quite easily with fast turn-arounds. We can set people up in testing environments easily (eg. ISD in EVE). If you've seen the "CCP Presents" presentation on Saturday at Fanfest, there was a talk about CCP refocusing on its core tech competency, which is PC. It allows in the future the creation of a "universe" of products on the same platform. Again, this doesn't mean that we're not going back to console at one point but we need to focus on one thing at a time and deliver an awesome game, then things get easier.
Now I'd like to address (or repeat) something important for me. I know that a lot of you have been really disappointed and wanted to see much more on the future of DUST 514 in its current form and I absolutely understand that feeling. But the reality is that, while it's a great shooter, I repeat that it's not the base that can give us another EVE Online with 10+ years of epic battles where players can have a great experience whether solo, as the head of the deadliest squad or largest corp in the game. Give people the right tools to manage/achieve all that. A much clearer user experience that opens up that huge universe, always discover new stuff to shoot, to loot, to sell... A social experience where corps can advertise/recruit easily, where you see the main chat going crazy with people asking for groups, selling stuff, talking ****. Some of the stuff that makes me feel like I am in an MMO. All of these aren't tweaks, they are features forming a new eco-system for the game, a foundation you can then build on. No doubt that DUST 514 is a large piece of that foundation. We've accomplished so much and I've had a ton of fun every day since beta but it is not there yet. It requires a lot of work of course but also a different approach in how we design and execute on that vision. I can go on and on about how I see this evolve but we'll cover in more depth as we start sharing ideas and designs through dev blogs and such.
........I'm just going to thank you for the post and leave it at that. I would love to see more of these here instead of a dev blog.
I support legion. - it's more of a theoretical support. Depending on the feedback I get, it may become actual support.
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tastzlike chicken
Rogue Spades
266
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Posted - 2014.05.06 18:08:00 -
[8] - Quote
Reav Hannari wrote:CCP Rouge wrote:Hi everyone. Me again... ....I recommend you look at how Star Citizen is handling things. They have two to three videos per week, a massive monthly update blog, a monthly magazine and full transparency of development. We're still at least a year out for the single player game and two for the MMO yet the players are well informed and flexible as the design evolves. Players can be happy even without a working product if they can see progress. CCP Shanghai doesn't need quite that level of communication but you can certainly take inspiration from it. Hiding from social media for the first months of your leadership? Yeah, that wasn't a good move. Commit. Communicate. Be completely transparent.....
This, please.
I support legion. - it's more of a theoretical support. Depending on the feedback I get, it may become actual support.
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tastzlike chicken
Rogue Spades
269
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Posted - 2014.05.07 04:37:00 -
[9] - Quote
Nemesis 888 wrote:tastzlike chicken wrote:Quote:When it comes to DUST development I can tell you that we are currently looking at changes to Planetary Conquest, further iterating on item balance after Uprising 1.8 and some matchmaking improvements With only half of the hamsters than were previously assigned to Dust "development' (fixes and balancing); is it safe to assume that the speed and responsiveness we've come to expect from the DUST Dev team will suffer? You're trying to be funny right? Tell me this comment was a joke.
most definitely sarcastic...
I support legion. - it's more of a theoretical support. Depending on the feedback I get, it may become actual support.
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tastzlike chicken
Rogue Spades
270
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Posted - 2014.05.07 17:47:00 -
[10] - Quote
CCP Rouge wrote:Hi everyone,
Please post your feedback and questions in this thread - and let's keep this conversation going. The team and I will be reading this thread, and I will respond as soon as I can.
CCP Rouge
Is PC going to continue in Legion? Will Dust corporations be able to own districts and fight to obtain more?
To date, playing an online multiplayer FPS on PC is problematic due to the prevalence of hacks, etc. Which is why many FPS fans moved over to consoles in hope of a more level playing field. (Yes, I know it's possible on console as well).
Since cheating in an FPS with a persistent universe (and a mechanic like planetary conquest) has much more significant consequences than in a lobby shooter. It would seem that the incentive to cheat is even higher since there will be much more to gain than a higher KDR and a check mark in the win-column. Is anti-hack technology at the point where the current model of planetary conquest (which I like in principle) is even tenable?
Or are we looking forward to a game with PvE and arena fights from this point forward?
I support legion. - it's more of a theoretical support. Depending on the feedback I get, it may become actual support.
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