Finally, to CCP: Eventually such shoddy treatment of your players is going to catch up to you.

Saberwing and Logibro can do all the damage control they want, but the simple fact of the matter is, we were misled for months about progression of this game, being encouraged to buy aurum with the promises of new content and long-term progression in the same format. Now we know better.

Maybe you guys really are competent programmers and the PS3 really was the only issue. I doubt it, but letGÇÖs say thatGÇÖs true. That is completely unrelated and does not excuse how you treated a very loyal group of players.

Moreover, to do this, and then be faced with obvious disapproval by your customers, and say essentially nothing for 48 hours, is pathetic, and reeks of incompetence, contempt, or both.

Even still, days later, the following things that, honestly, almost any well run business would have done by now to demonstrate a commitment to customers, have not happened:

1)An actual apology - Saberwings short and bland one, buried in a thread, is insufficient, and heGÇÖs not even the one who should be doing it. Rouge has said nothing even remotely contrite to date.

2)Concrete explanations of how our concerns will be addressed and why this happened. The responses to our concerns have been nebulous at best, and late GǪ I mean, why not mention right away characters would be transferred over if that was your plan? That would have cooled a lot of the rage. The fact that you didnGÇÖt makes me suspect you are backpedaling on the original plan, which is a bad one anyway, predicating all this on a game thatGÇÖs not even greenlit by the CEO!

3)Some type of good-faith offer to refund, at the very least, the last month or two of aurum sales. Changing plans and using your own intellectual property as best you see fit is one thing. But misleading customers into paying for something they are not actually getting is another. Is it a classic bait and switch? Maybe not, but I can make an argument that hyping boosters and the origin pack just days before FanFest, is very very close. No amount of backpedaling, dubious promises about Legion features and character transfer can erase that one!

You do those three things, CCP, and you will restore most of our faith in you (however misplaced) and may get me back as a customer. Otherwise, IGÇÖm not interested in supporting you as a company any longer.

Good day to you, sirs!