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CCP, the silence is doing harm.

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Author	Thread Statistics \| Show CCP posts - 19 post(s)
Garrett Blacknova Codex Troopers 5251	Posted - 2014.05.03 20:39:00 - [1] - Quote If we aren't getting IMMEDIATE and VALID answers to our VALID questions, they absolutely NEED to be giving us a deadline - specific date and time - by which we WILL have valid, relevant and helpful answers. And it needs to be sometime this coming week, or it's WAAAAAAY too late.
Garrett Blacknova Codex Troopers 5292	Posted - 2014.05.04 22:49:00 - [2] - Quote CCP Logibro wrote: I'm settling in for a long night on the forums. Talk to me. First off: How did the plan to ramp up AUR sales while NOT telling the playerbase about this get by without SOMEONE breaking the news to us? Seriously. That, for me, is the big one. You KNEW this was the equivalent of killing off DUST. You had to. There is literally ZERO possibility of us taking this any other way. None. YOU KNEW. The future of Legion is PC. The future of DUST is nothing. We had been led to believe that DUST would continue to see NEW CONTENT ON PS3 for some time, and we had been told that the game WOULD BE MOVING TO PS4 IN FUTURE. Now it's focused primarily on PC development with no plans for a PS4 release. While we were still being assured that DUST was a long-term project that's going to be receiving long-term support, you were developing something completely separate, AND pushing sales for us to spend money on TO HELP YOU FUND WHAT YOU LIED ABOUT. HOW DID YOU NOT SEE THIS REACTION COMING? HOW DID YOU NOT REALISE HOW UTTERLY AND INSANELY STUPID IT WAS TO HOLD ONTO THIS SECRET WHILE GOUGING PLAYERS TO MAKE IT HAPPEN? I hold EVERYONE at CCP who knew about the project responsible. And I hold the CPMs responsible as well. NONE of you should have let this happen. And you all did.
Garrett Blacknova Codex Troopers 5301	Posted - 2014.05.04 23:29:00 - [3] - Quote CCP Saberwing wrote: Garrett Blacknova wrote: First off: How did the plan to ramp up AUR sales while NOT telling the playerbase about this get by without SOMEONE breaking the news to us? I've tried to make this super clear - we will do whatever we can to transfer over your investment in DUST. That means names, skills, items, etc - where possible. The only reason I say where possible is because progression, skills and items are being looked at and there's no guarantee that they will be in Legion. In that case, we would do our best to find some other way of protecting that investment. I'm sorry, but that WASN'T what I was asking. I was asking WHY YOU KEPT QUIET, not whether you're planning to transfer the content into a new game which many players aren't going to be at all interested in because it's not on either of the platforms we had been told the game would be supporting in future. So, once again, HOW DID THIS NOT GET LEAKED WHILE PEOPLE WERE BEING SHAFTED IN THOSE SALES?
Garrett Blacknova Codex Troopers 5304	Posted - 2014.05.04 23:37:00 - [4] - Quote xxwhitedevilxx M wrote: CCP Saberwing wrote: Garrett Blacknova wrote: First off: How did the plan to ramp up AUR sales while NOT telling the playerbase about this get by without SOMEONE breaking the news to us? I've tried to make this super clear - we will do whatever we can to transfer over your investment in DUST. That means names, skills, items, etc - where possible. The only reason I say where possible is because progression, skills and items are being looked at and there's no guarantee that they will be in Legion. In that case, we would do our best to find some other way of protecting that investment. Then, we all need a PC to protect our investments? In other words, we have to spend more money buying a PC in order to spend more money on your game? E io pago! To be fair with this one, we HAD been told all along that the game wasn't going to stay on PS3 indefinitely. Moving to PC or PS4 was always part of the plan. But it had been announced that DUST was going to be moving to PS4, and people had been led to believe quite strongly that PS4 was the future, and not PC, or if it did move to PC, it would be after the PS4 version. They intentionally AVOIDED correcting us on that information while pushing sales to people who had the perfectly reasonable expectation for DUST to be moving onto the next-gen console. Even if they hadn't told us about Legion at all, and just announced "we're not certain of PS4 support, but the future development of DUST will be moving it to PC when we go next-gen", that would have been enough before Fanfest. Save all the pretty and shiny extras, but that NEEDED to be said A LONG TIME AGO.
Garrett Blacknova Codex Troopers 5305	Posted - 2014.05.05 00:02:00 - [5] - Quote Mortedeamor wrote: pseudosnipre wrote: SirManBoy wrote: CCP Logibro wrote: I'm settling in for a long night on the forums. Talk to me. Why are you guys leaning towards a skill progression system in Legion that devalues experience and skill investment? Why flatten progression in favor of catering towards newbies?... Don't be like every other FPS that caters to freaks with otherwordly twitch reflexes. I resemble that remark... Did you perhaps mean resent? a newb in english as well i see. Fixed the post you quoted so you can see why you're the "newb" (haven't seen that spelling in a LOOONG time)
Garrett Blacknova Codex Troopers 5307	Posted - 2014.05.05 00:25:00 - [6] - Quote Citpaan Hacos wrote: CCP Saberwing wrote: Garrett Blacknova wrote: First off: How did the plan to ramp up AUR sales while NOT telling the playerbase about this get by without SOMEONE breaking the news to us? I've tried to make this super clear - we will do whatever we can to transfer over your investment in DUST. That means names, skills, items, etc - where possible. The only reason I say where possible is because progression, skills and items are being looked at and there's no guarantee that they will be in Legion. In that case, we would do our best to find some other way of protecting that investment. You did not answer the question you quoted. You answered a question that is on everyone's lips, and leads out of of the question you quoted But you did. not. answer. the. question. quoted. That's what I said too.
Garrett Blacknova Codex Troopers 5312	Posted - 2014.05.05 00:55:00 - [7] - Quote One Eyed King wrote: CCP Logibro wrote: One Eyed King wrote: Will there ever be an acknowledgement that the way this information was presented was at best unfair to the players? Some kind of apology for not letting us know sooner, and for waiting until the worst possible moment to inform us? https://forums.dust514.com/default.aspx?g=posts&m=2132553#post2132553 I was always taught that apology did not end with a BUT. That was read as more of a matter of fact statement acknowledging that we are upset. I was thinking more along the lines of a dev blog by Rouge that would simply be an apology, without any need to temper it with justifications. Specifically, if not towards the Dust community as a whole, to those who spent lots of money to fly to Iceland just for Dust only to be disappointed (and that is an understatement). You asked two questions. The link answers the first. There is no response (yet) to the second. Kind of like how my question got quoted and not answered. At least they got one of yours.
Garrett Blacknova Codex Troopers 5314	Posted - 2014.05.05 01:05:00 - [8] - Quote xxwhitedevilxx M wrote: In other words you're telling us to just "Adapt or die". What's your game as a service? Where is the service? This is just wrong, seriously. The vast majority of this community would have welcomed a ps4 port, I'm sure of it. The vast majority would have welcomed a PC port IF THEY HANDLED THE ANNOUNCEMENT WITH SOMETHING VAGUELY RESEMBLING COMPETENCE.
Garrett Blacknova Codex Troopers 5316	Posted - 2014.05.05 01:16:00 - [9] - Quote DUST Fiend wrote: xxwhitedevilxx M wrote: DUST Fiend wrote: xxwhitedevilxx M wrote: In other words you're telling us to just "Adapt or die". What's your game as a service? Where is the service? This is just wrong, seriously. The vast majority of this community would have welcomed a ps4 port, I'm sure of it. I'm sure plenty of you would enjoy a mediocre port to the PS4 that would remain as niche an unreceived as this game has been, but there are also plenty of us who want the game to actually succeed. Those of us know that developing for the PC, THEN porting, is the only logical way to accomplish that. Why does it needs to be mediocre? If the game needs to be competitive, then PC is a no-go anyway. There's nothing more, besides the fact we were told this was going to be a sony exclusive. You don't think DUST as is, is mediocre? You think this game is actually a strong competitor in the next gen FPS market? I don't think a PC port of DUST with new content and upgraded graphics has any better chance of being "not mediocre" than a PS4 port of DUST with new content and upgraded graphics. You think a difference in platform with literally ZERO hardware differences would necessitate such a significant amount more work that they can make a quality product on one platform but not the other?
Garrett Blacknova Codex Troopers 5319	Posted - 2014.05.05 01:37:00 - [10] - Quote low genius wrote: boba's fetta wrote: whats our chance's of a trade window. (market even) any new maps mode's gun's? basicly are we going to get any new content or is that it done. thank you for your time reading this and hopefully replying. it was a tech demo. they've got no information for you. but look at the graphics! good graphics make good games! That's why we lost our FOV coming into Uprising 1.0 Totally the best decision they could have made was to focus on graphics.

Garrett Blacknova Codex Troopers 5329	Posted - 2014.05.05 02:30:00 - [11] - Quote Ydubbs81 RND wrote: I only have one more question after reading some of the dev's posts here...... will there be new content on dust 514 while they wait on Legion? Or, will there just be patches to bugs and hotfixes? If a dev had already answered the question directly can someone just link the post to me? Otherwise, I'd appreciate it if a dev can just confirm if we should still look forward to updates. The closest we've had to an answer to that was Rouge stating in PR-speak that they'll be "supporting" DUST to some degree, but implying very heavily that the extent of that support will be limited to bug fixes, balance tweaks and cleaning up of Planetary Conquest. New content hasn't been definitively ruled out, but there's a big "NOGäó" hiding between the lines. Logibro has further expanded on that answer with a decent explanation for why they're being so vague about the future of DUST at this point, but it basically boils down to "we're seeing what happens with Legion first". For any more info than that, I guess you'll just have to wait and see like the rest of us.
Garrett Blacknova Codex Troopers 5336	Posted - 2014.05.05 03:34:00 - [12] - Quote DUST Fiend wrote: Poonmunch wrote: Anybody who buys AUR now is a fool. Munch Unless they plan to carry over to Legion, that is. Anyone who buys Aurum AND spends it in DUST is a fool, EVEN if they plan to make move to Legion.
Garrett Blacknova Codex Troopers 5353	Posted - 2014.05.05 14:07:00 - [13] - Quote Well, it was nice to have Saberwing quote my question, but actually getting it answered would have been nicer. Garrett Blacknova wrote: CCP Saberwing wrote: Garrett Blacknova wrote: First off: How did the plan to ramp up AUR sales while NOT telling the playerbase about this get by without SOMEONE breaking the news to us? I've tried to make this super clear - we will do whatever we can to transfer over your investment in DUST. That means names, skills, items, etc - where possible. The only reason I say where possible is because progression, skills and items are being looked at and there's no guarantee that they will be in Legion. In that case, we would do our best to find some other way of protecting that investment. I'm sorry, but that WASN'T what I was asking. I was asking WHY YOU KEPT QUIET, not whether you're planning to transfer the content into a new game which many players aren't going to be at all interested in because it's not on either of the platforms we had been told the game would be supporting in future. So, once again, HOW DID THIS NOT GET LEAKED WHILE PEOPLE WERE BEING SHAFTED IN THOSE SALES? Thanks
Garrett Blacknova Codex Troopers 5376	Posted - 2014.05.06 00:07:00 - [14] - Quote Garrett Blacknova wrote: First off: How did the plan to ramp up AUR sales while NOT telling the playerbase about this get by without SOMEONE breaking the news to us? People are still pulling up the post where CCP Saberwing quoted this question that I asked. I'd just like to point out that the question itself was never actually answered. Changing that fact would be nice. Thanks.
Garrett Blacknova Codex Troopers 5391	Posted - 2014.05.06 15:28:00 - [15] - Quote I would just like to point out that the best Q&A thread on the forums right now is one about CCP being silent. Brilliant.
Garrett Blacknova Codex Troopers 5396	Posted - 2014.05.06 18:40:00 - [16] - Quote Kev Crow wrote: Secondly, however politely, you are hinting at dishonesty or worst so any reply is damming by implication. How am I "hinting" at anything? I've outright stated in no uncertain terms that pushing those Aurum sales after making the decision to move to PC while trading on the expectation of a previously-advertised move to PS4 was false advertising. There's no "hint" about it. It was them flat-out LYING to their fanbase. My question is a direct request for more information - NOT about their financials, but about the decision-making process behind the marketing, and about why nobody realised the decision was going to offend people. It also implies another question, which is whether they plan on reimbursing customers who were decieved in this situation in any way, or whether they plan to leave things as they are and let Sony clean up their mess (because Sony HAVE been, for the most part, refunding people who are complaining about their recent purchases for DUST being the result of false - or at best deliberately misleading - advertising).
Garrett Blacknova Codex Troopers 5412	Posted - 2014.05.06 21:32:00 - [17] - Quote Kev Crow wrote: Garrett Blacknova wrote: How am I "hinting" at anything? No you are not, I was just being polite with a tiny bit of sarcasm. And you are right they could at least try to say something about it. They have commented on almost every other concern... The thing is I have been in some very though spots myself, with big projects and huge disappointments all-around and its always simpler to judge looking from the outside inn... So the diplomat at heart, I am doing my best to help them along, defuse some tension, play devil's advocate. Plus, I admit honestly: "preaching" about the distinctive psychology required for innovation in gaming is big on my own selfish agenda. I've said multiple times that I support some of the ideas behind Legion. Moving to PC or PS4 (doesn't really matter which) was a smart, and necessary, decision. Lying to us about having made that decision and pushed heavily into working on it was a terrible, horrible and offensive decision. Moving the majority of your development team AWAY from a game on PS3 while assuring players that the game isn't going to be abandoned and that you have a full team working on it, then announcing "we've actually been working on this instead for the last few months" isn't what I'd call a necessary level of optimism. Pushing for people to help you fund this new project while continuing to tell them all is well with the ongoing future of the product they're buying is definitely not the right way to face down adversity. When you're making major changes that are strongly contrary to the expectations you have INTENTIONALLY set for your playerbase, you NEED to be communicating those changes IMMEDIATELY. All it would have taken was an announcement WHEN THE PROJECT STARTED that they were shifting the majority of their focus to building a PC version of DUST. Not Legion, we didn't need a name. Not a new game, we didn't even need to know it was going to be a ground-up rebuild. We needed to know the focus was changing from PS3 with future PS4 support to REDUCED (and it should have been reduced and not completely canceled) development of new content for the PS3 version while a PC client is being created. At Fanfest, they could announce "it's called Legion, and it's a ground-up rebuild, and it's getting this, that and the other which we always promised but could never deliver for the PS3 version of DUST. Also, in the current build, we're going to be working on those few things left which we CAN get to run on the PS3. They'll be coming a bit slower than some of our recent updates, because we're pretty busy on this new project where we move to the new platform". Done. PS3 players not abandoned, and most of us not left feeling abandoned. People who have now already made the move to PS4 might not have done so yet, saving up for a gaming PC instead, while others might have moved on to greener pastures with only minor grumbles instead of leaving rage-filled and providing a lot of negative press in the FPS community. If the Legion build for DUST did get a PS4 build down the line, those people WOULD have been saying "cool, I can go back to my old game I loved" instead of encouraging their friends NOT to go because of the betrayal CCP has hit us with here. When people have to go through the processes to get a refund of potentially hundreds of dollars spent over several months because they were lied to, they don't usually let go of that effort very easily. Moving forward, CCP can still rectify this to some degree. I don't know if they can entirely negate how bad things got, but they can still make up for the worst of it.
Garrett Blacknova Codex Troopers 5420	Posted - 2014.05.06 23:53:00 - [18] - Quote Kev Crow wrote: Even in the ideal scenario you have described above I guarantee that the feeling of betrayal would have been equally present I can agree with "would have been present", but CERTAINLY NOT with "would have been EQUALLY present" - there are a LOT of people who would have accepted - disliked, but accepted - the move to PC, and many more who are currently VERY upset, but if handled correctly, would have been equally EXCITED instead. Personally, I was actually HOPING for an announcement that DUST would move to PC in addition to the previously-announced plans to move to PS4. That was the "big news" I WANTED to hear. What we got, in spite of including something I was hoping for, was definitely NOT what I wanted to hear, because it was lies stacked upon deceptions all wrapped up in lies of omission. Quote: If you knew that the game had flaws then your loyalty was given with the full awareness of the risk - No? So is that what you're telling a person who signed up for the game 2 weeks ago, encouraged by the still-fresh "laser focused on PS3" announcement, and E3's promises of DUST on PS4? Was their decision to help fund the game made with "full awareness of the risk? What about the guy who knew CCP had directly stated that development is continuing on DUST mere WEEKS ago? Was he "fully aware of the risk" when he decided to buy more Aurum right before Fanfest? NO. NO WE WERE NOT "FULLY AWARE OF THE RISK" AT THAT STAGE. Sure, my merc pack way back in beta was bought with full awareness of the risk. My investments of time and money since then have also been made with that same awareness. I've been fortunate enough NOT to have spent money recently enough to be caught up in this disaster as a casualty. That doesn't negate that fact that WE WERE NOT MADE AWARE OF THINGS WE HAD A RIGHT TO KNOW. When you're buying a car, and told it has only 1,000km on the clock, you don't expect to hand over your money then see 300,000 when you get in the car to drive off. When you get told a computer is top of the line and the best you can get, then find out it's obsolete before you get it home, either you crashed on the way home and just woke up from a coma, or you were lied to. And I'm pretty sure I haven't spent 9 years in a coma while DUST has been "constantly evolving" back into the same Uprising build I was playing before the accident.
Garrett Blacknova Codex Troopers 5491	Posted - 2014.05.07 12:02:00 - [19] - Quote Kev Crow wrote: In any case I hope they are reading all this. Our little debate, Garrett, should at least show them the depth of passion and understanding that many players have. I hope it heartens them, I hope it gives them the strength to face us in an honest way with the truth. Because at this point only the truth can help, like a bitter medicine pill that one has to swallow in order burn away the raging fever. I think this says it best.
Garrett Blacknova Codex Troopers 5533	Posted - 2014.05.09 04:19:00 - [20] - Quote low genius wrote: any answers in here? Yes there are answers. No there aren't official answers to the most important questions.

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