DUST Search - Announcement:CCP Statement with Regards to the CPM

NanoCleric wrote:

CCP Logibro wrote:

One thing I'll just point out is all the CPM members can be reached via their in game mail boxes. You can quite easily send a mail to all of them at once.

Agreed that it's nice to have that ability and while 'we' may be aware of that, what about those who are not checking forums and those who don't know who the CPM are or aren't even aware we have a CPM? The forum and e-mails can't be your be-all and end-all of customer engagement if you want broad feedback. I've already explained how even with our small segment of 2k of your playerbase, we could only get 200-300 of those on these forums and our own forums.

If you truely want feedback from the masses, then there are technical means and ways which guarentee you engage 'all' players, not just those who seek it out.

Believe me, i trust that your doing a lot at the moment, but i've already explained a means by which you can engage with more players. I also know you will have competant coders who would also agree it can be done. If you want the CPM to represent the community, give them the tools they need to engage 'everyone' via in-game feedback.

Either a CCP staff member or CPM could update the content of a splash interface on the update screen, either requesting feedback on something in the form of radial selection, checkboxes or a short typed response. Which can then all be collated and discussed. You can also provide a petitioning system in the game so people can send other written comments back under different subcategories.

This is not a *****, this is not a whinge, this is not a troll, it's positive critisim on the ways and means you are currently using with proposed viable solutions which can be considered and adapted to increase performance, feedback rate and opinions over a broader spectrum.

Because the truth is that the CPM don't represent us all, they don't represent me, or anyone else who hasn't engaged with them.. At the moment people only have the option to contact them if they are aware of them, i'm aware of them and i opt not to seek them out as i have other things to do, whereas if i had a screen asking me for my opinion on something when i log on, sure i'll spend a few moments to type in my opinion or select an option. Also despite being aware of them, i may have opted not to contact them, but neither have any of them reached out to me in any media i regularaly check. So just realize how many others have not engaged with them too.

This is logical, technically possible, feasible for increasing consumer contact and credible for helping to steer the game the way players would love to see it go.

CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics


Author	Thread Statistics \| Show CCP posts - 5 post(s)

CCP Logibro C C P C C P Alliance 3253	Posted - 2013.11.05 17:33:00 - [1] - Quote I'm going to start off with a quick statement: The CPM has been nothing short of absolutely stellar. The times we have been able to use them as the resource that they were supposed to be has resulted in amazing feedback and progress. To everyone that believes that they have been doing very little, I would beg to differ and I would believe it completely disingenuous to call them useless. They have made themselves available at nearly any time we ask, ready to give instant feedback on any and everything. Yes it's behind closed doors at the moment, but that's the NDA - it's a double edged sword. While the NDA prevents the CPM from telling the wider community a large number of things, what it does do is allow us to run raw ideas and sanity check crazy proposals without fear of the larger community taking it the wrong way. A number of truly ridiculous ideas have made it to the cutting room floor with the help of the CPM, and some excellent ideas have been proposed by them, been expanded by the development teams and actually borne fruit. There is absolutely no way that many of the details that we have shared with them so early would be disseminated among the wider public, as the ideas are too raw and unrefined to be ready for mass feedback. Doing so would result is a vast sea of half-built responses that would inundate the development teams, drowning out the well planned responses in a swarm of half-baked ideas due to a lack of a solid base for people to give feedback on. The CPM is meant to be an advocacy council taking issues they see from the player base and raising them with us. They're also an amazing sanity check for our plans. While many of you can't see the impact they're making, trust me when I say that while we haven't always been giving them the support they deserve, they have been putting in mountains of work. But they do not dictate development. They act merely in an advisory capacity, and the final call will always remain in CCPGÇÖs hands. Infact, I have seen instances where CPM members have stated that their preferred play styles need to be nerfed for the good of the game. The reaction that many of you are having right now is exactly the same reaction EVE players had when the CSM was first formed. Over many years they have had the ability to prove themselves as CCP has grown to include them as part of the development process. The CPM wonGÇÖt integrate overnight, but we do need to put more work into it. We can make it work, and we are committed to making it work. CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics


CCP Logibro C C P C C P Alliance 3284	Posted - 2013.11.06 11:33:00 - [2] - Quote One thing I'll just point out is all the CPM members can be reached via their in game mail boxes. You can quite easily send a mail to all of them at once. CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics


CCP Logibro C C P C C P Alliance 3291	Posted - 2013.11.06 16:56:00 - [3] - Quote NanoCleric wrote: CCP Logibro wrote: One thing I'll just point out is all the CPM members can be reached via their in game mail boxes. You can quite easily send a mail to all of them at once. Agreed that it's nice to have that ability and while 'we' may be aware of that, what about those who are not checking forums and those who don't know who the CPM are or aren't even aware we have a CPM? The forum and e-mails can't be your be-all and end-all of customer engagement if you want broad feedback. I've already explained how even with our small segment of 2k of your playerbase, we could only get 200-300 of those on these forums and our own forums. If you truely want feedback from the masses, then there are technical means and ways which guarentee you engage 'all' players, not just those who seek it out. Believe me, i trust that your doing a lot at the moment, but i've already explained a means by which you can engage with more players. I also know you will have competant coders who would also agree it can be done. If you want the CPM to represent the community, give them the tools they need to engage 'everyone' via in-game feedback. Either a CCP staff member or CPM could update the content of a splash interface on the update screen, either requesting feedback on something in the form of radial selection, checkboxes or a short typed response. Which can then all be collated and discussed. You can also provide a petitioning system in the game so people can send other written comments back under different subcategories. This is not a *****, this is not a whinge, this is not a troll, it's positive critisim on the ways and means you are currently using with proposed viable solutions which can be considered and adapted to increase performance, feedback rate and opinions over a broader spectrum. Because the truth is that the CPM don't represent us all, they don't represent me, or anyone else who hasn't engaged with them.. At the moment people only have the option to contact them if they are aware of them, i'm aware of them and i opt not to seek them out as i have other things to do, whereas if i had a screen asking me for my opinion on something when i log on, sure i'll spend a few moments to type in my opinion or select an option. Also despite being aware of them, i may have opted not to contact them, but neither have any of them reached out to me in any media i regularaly check. So just realize how many others have not engaged with them too. This is logical, technically possible, feasible for increasing consumer contact and credible for helping to steer the game the way players would love to see it go. There are two problems with this system that I can see from first glance. First is that if you put in people's faces then their prone to get very annoyed. Some people just want to hop on and play some games, and being badgered by a questionnaire is something they won't want. And if you don't essentially force it in front of their faces, then you don't get the widespread exposure that you're talking about as most people will never even notice it exists. The second thing is that not everyone has experience with everything in the game, and thus their feedback isn't as useful on those particular issues. For example, if we're looking for feedback on HAVs then we would want to get specific feedback from those that pilot them and those that usually destroy them (Heavy frames with forge guns, anyone that runs swarm lauchers a lot), not average clone in an assault suit with a scrambler rifle. Yes, we'll want their feedback too (generally on their vulnerability to HAVs or lack thereof), but they're not going to be able to tell me that the handling for the Soma is wonky when going down hills making it prone to veering off course, or that forge guns need the charge reticule moved to the crosshair as having it on the ammo gauge make it harder to maintain awareness of your current charge state. We often go to the CPM for expert opinions on subjects, and either the CPM can supply it directly or they know exactly who to talk to get one. And while not strictly a problem, making the system you're describing would take technical resources, which could be instead spent on actually developing the game further. I'm not sure many people would trade the remaining racial heavy suits or better tutorials for in-game surveys from us. However I do think we could do a better job of publicising the CPM's existence so that people know that they do have an advocacy council they can get in contact with, and so that we get the widest possible voting base for when the CPM elections take place. CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics