DUST Search - CPM Activity Report #8

Iron Wolf Saber wrote:

David Spd wrote:

Iron Wolf Saber wrote:

David Spd wrote:

I'm sorry but the more I read this stuff the more I ask myself, "What's the point of the CPM?" I'm not privy to these discussions, obviously, but why the need for any middleman?

Couldn't CCP theoretically create a team and dedicate them to doing the jobs you guys are doing? Other companies have things called community managers that do their jobs quite well. Why is CCP not taking it upon themselves to HIRE people that are trained for this type of stuff?

Seems to me that as long as the middle-man is present (along with this "political" nonsense surrounding CPM members) things will be dragged out and down more than they need to be.

Tell me I'm wrong?

NDA is a very powerful tool when used properly by CCP, some very very very bad ideas will never get to see the light.

I edited my post to better convey my thoughts. Sorry, you responded to the knee-jerk reaction =P

Very well then.

You know someone at work, like they're in a special division, they speak a special language, he seems to be from Jupiter, but that is why your company hired him and has him on pay roll because he speaks, breathes and talks that otherworldly stuff?

At times game developers are very much like that, which at times we as customers can be viewed the same way as that as well. That they don't understand us, we're from mars and we absolutely hate some features of their product and barf all over it.

CPM is to help provide context in the cases where it was too late, and context of why things not yet can and will be a bad idea, and be reasonable in trying to ensure the messaging gets across from the community to the developers. CPM has been fairly accurate so far in feelings on things that are known about ahead of time and the few times we stopped a feature from seeing light of day we absolutely knew you guys would be more than livid over it.

That's one of the important roles we can fulfill at this point the rest of the important roles should be outlined by the charter officially.


Author	Thread Statistics \| Show CCP posts - 2 post(s)
David Spd Isuuaya Tactical Caldari State 73	Posted - 2013.10.16 22:17:00 - [1] - Quote I'm sorry but the more I read this stuff the more I ask myself, "What's the point of the CPM?" I'm not privy to these discussions, obviously, but why the need for any middleman? Couldn't CCP theoretically create a team and dedicate them to doing the jobs you guys are doing? Other companies have things called community managers that do their jobs quite well. Why is CCP not taking it upon themselves to HIRE people that are trained for this type of stuff? Seems to me that as long as the middle-man is present (along with this "political" nonsense surrounding CPM members) things will be dragged out and down more than they need to be. Tell me I'm wrong?
David Spd Isuuaya Tactical Caldari State 73	Posted - 2013.10.16 22:22:00 - [2] - Quote Iron Wolf Saber wrote: David Spd wrote: I'm sorry but the more I read this stuff the more I ask myself, "What's the point of the CPM?" I'm not privy to these discussions, obviously, but why the need for any middleman? Couldn't CCP theoretically create a team and dedicate them to doing the jobs you guys are doing? Other companies have things called community managers that do their jobs quite well. Why is CCP not taking it upon themselves to HIRE people that are trained for this type of stuff? Seems to me that as long as the middle-man is present (along with this "political" nonsense surrounding CPM members) things will be dragged out and down more than they need to be. Tell me I'm wrong? NDA is a very powerful tool when used properly by CCP, some very very very bad ideas will never get to see the light. I edited my post to better convey my thoughts. Sorry, you responded to the knee-jerk reaction =P
David Spd Isuuaya Tactical Caldari State 73	Posted - 2013.10.16 22:43:00 - [3] - Quote Iron Wolf Saber wrote: David Spd wrote: Iron Wolf Saber wrote: David Spd wrote: I'm sorry but the more I read this stuff the more I ask myself, "What's the point of the CPM?" I'm not privy to these discussions, obviously, but why the need for any middleman? Couldn't CCP theoretically create a team and dedicate them to doing the jobs you guys are doing? Other companies have things called community managers that do their jobs quite well. Why is CCP not taking it upon themselves to HIRE people that are trained for this type of stuff? Seems to me that as long as the middle-man is present (along with this "political" nonsense surrounding CPM members) things will be dragged out and down more than they need to be. Tell me I'm wrong? NDA is a very powerful tool when used properly by CCP, some very very very bad ideas will never get to see the light. I edited my post to better convey my thoughts. Sorry, you responded to the knee-jerk reaction =P Very well then. You know someone at work, like they're in a special division, they speak a special language, he seems to be from Jupiter, but that is why your company hired him and has him on pay roll because he speaks, breathes and talks that otherworldly stuff? At times game developers are very much like that, which at times we as customers can be viewed the same way as that as well. That they don't understand us, we're from mars and we absolutely hate some features of their product and barf all over it. CPM is to help provide context in the cases where it was too late, and context of why things not yet can and will be a bad idea, and be reasonable in trying to ensure the messaging gets across from the community to the developers. CPM has been fairly accurate so far in feelings on things that are known about ahead of time and the few times we stopped a feature from seeing light of day we absolutely knew you guys would be more than livid over it. That's one of the important roles we can fulfill at this point the rest of the important roles should be outlined by the charter officially. This is all well and good, but with you guys ultimately being "customers" CCP can (and has) opt to simply not tell you about changes at any given time. And that's all it really comes down to isn't it? If they choose to tell you about change x or y. They don't even need a reason or justification for not saying anything to you first. Community managers aren't developers, really. They just interact with the community and save important topics/discussions and bring them to the devs and they actually get paid for it. They even work inside the building with the devs and can move about freely to discuss things with the devs at any given time. In my opinion there is a lot of extra steps involved with the CPM that makes getting CCP's attention more difficult because even when you all do everything possible and have all the info you feel is necessary, you still need CCP to get together a meeting to get discussions, right? And even then there's only x amount of time for each meeting and we all know there's a mountain of things that need work, how are you lot expected to bring all of this stuff to the table quickly and coherently at one time and make sure every CPM member gets their fair share of discussion in? I'm just an observer for all of this. Is this even an issue? Does this sound like something you guys experience or am I just completely off on all of this?
David Spd Isuuaya Tactical Caldari State 73	Posted - 2013.10.16 23:32:00 - [4] - Quote Iron Wolf Saber wrote: snip Thanks for taking my concern seriously and taking the time to type all that out. I've been around since closed beta, and I know even though my likes suggest otherwise (I lurk 90% of the time) I've seen this game grow and evolve to what it is today. I'm pretty much down to just checking the forums once a day and maybe playing a couple hours every three months since most of the "big" features don't interest me (corp. focus, Planetary Conquest, Faction Warfare) and it's a bit depressing that what used to be an incredible interest in the game has essentially died for me. A lot of the time it feels like nothing is happening and CCP doesn't care even though that's obviously not the case. I see a bunch of posts from you personally, and only a fraction of that by CCP themselves. Most of their posts are corporate BS (New in the marketplace! This thread is locked! Thanks for your feedback!) so anything beyond that is usually speculation or little bread crumbs in the form of CPM hints. This is probably my last post before I finally give up on this game, which I really never wanted. Maybe a couple years down the road I can enjoy this game properly again, but chances are with PS3 soon to be obsolete there's not gonna be any looking back for me. Anywho, rant aside let me just say thanks a lot for your hard work and dedication Iron Wolf Saber. I see daily you get a lot of **** and it's incredible you never really loose your cool. Got a lot of respect for you man, and I hope you keep on doing what you're doing.